Ask Leo! - For Newsletter Subscribers

The direct line to my inbox: for newsletter subscribers, book purchasers (and, perhaps, a few others ).

As always, I get too many questions every day to promise an answer to everyone, but if I can, I do try to pay a little extra attention to those of you who've taken the time to subscribe to my Ask Leo! newsletter, or shelled out money for one of my ebooks. Use this form - mentioned only in the newsletter and the ebooks - and I'll know that's you.

Please Read

• I cannot respond to every question. I get too many every day.

• Use Search First Well over half of the questions I get are already answered on the site. Don't wait for me, use the Google Search function at the top of the page.

• I require a valid email address so that I can get more information from you if I need it, or to notify you if I answer your question. (Note: I can not respond to challenge/response spam filters. Please white-list leo<at>pugetsoundsoftware.com in order to receive any email I might attempt to send.)

There are more tips on getting your question answered in: Why didn't you answer my question?.

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PLEASE Help me Help You

Please include:

• the version of the operating system you are running

• the name and version of the software you may be having problems with

• detailed steps to reproduce your problem

• the complete and specific text of any error messages

If it's a problem of a more general nature I still need details.

Without this information I cannot help you and it's likely that you will not get a response.

Finally, if I can't understand your question there's no way I can respond. Please be complete and clear.

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So after you've read and understood all that, type in your question, press the "Ask Leo!" button below and your question will be placed in my queue. If I answer it, you'll hear from me via email.