Helping people with computers... one answer at a time.
An overview of the various terms of service that you agree to and should be aware of when you use the Ask Leo! website and newsletter.
I try to answer as many questions as I can, but ...
Due to the volume of questions and comments I receive, I simply cannot answer everyone. I can't guarantee that I'll answer yours. If I know that your question is already answered by an article on Ask Leo!, I'll often assume you've found the answer there, and not respond. (For more information: Why didn't you answer my question?)
I can not guarantee how quickly I'll respond. My criteria for selecting which questions or comments to answer and when is based on my level of expertise in the area, my level of interest, trends I've noticed in the questions I'm getting, as well as the amount of time I have available. To the outside world that means the criteria and timing can most safely be described as "random".
By submitting a question or a comment, via the web site or via direct email, you grant Puget Sound Software LLC, Ask Leo! and Leo A. Notenboom the unrestricted right to publish or reuse that question in other forms, including but not limited to other publications and web sites. Questions may be edited as needed prior to publication. Your email address is never published (unless you include it in a public comment posting. See below.).
All of my answers, suggestions and recommendations, whether directed at you specifically, or as found on this web site, are taken entirely at your own risk. I can't see your computer or all of the specific information that might affect my answer. Every situation is different. Similarly, I cannot be held responsible for your actions or what you do with my answer.
By posting a comment you grant Puget Sound Software LLC, Ask Leo! and Leo A. Notenboom the unrestricted right to publish or reuse that comment in other forms, including but not limited to other publications and web sites.
I may remove any comment at any time for any reason. Normally, this is so I can remove "comment spam" or other inappropriate posts, but ultimately I retain the right to remove anything at any time for any reason.
Comments, by their nature, are immediately and publicly visible to all visitors to this website - they are not private.
Do not post information you consider to be private in nature.
Puget Sound Software assumes no liability for statements made in comments, or any offense that might be taken by readers of those comments. I can not review the accuracy of comments. I do my best to remove inappropriate comments, but I cannot warrant that I'll remove them all, remove them in a timely manner, or agree on what might be found "offensive" by everyone.
All information on this web site, and in email newsletters published by Ask Leo! and/or Puget Sound Software is Copyright � 2003 - 2013 Leo A. Notenboom & Puget Sound Software, LLC. You may view (i.e. download to your computer and view in your browser) all content on this site.
You may not republish any content, other than as outlined below, in any form, electronic or otherwise, without my prior written permission.
You may naturally quote, with attribution, portions of articles as per "fair use" copyright laws.
You may republish the contents of the RSS/Syndication Feed(s) made available on this web site, provided that you retain all hyperlinks within the feed as part of that republication.
You may republish only that portion of any article appearing before the first centered bullet (•) provided that you include the hyperlink that links back to the full article on this site as part of that republication. This is a close equivalent of what is included in the RSS feed mentioned above.
New! A selected set of articles are now available for republication in full for free. More information here.
If you publish a podcast, internet-only audio program, or radio program, you may include the weekly Ask Leo! podcast for free, provided that you include the entire podcast (normally exactly three minutes long), and provide attribution and a link back to the Ask Leo! web site in any site or show notes associated with your show.
You may link to specific articles or the home page of this site from any appropriately related other site.
Ask Leo! the Ask Leo! logo, Puget Sound Software and the Puget Sound Software logo are trademarks of Puget Sound Software LLC. Other trademarks on the site, such as GNOMEDEX, Microsoft, and others, are the property of third parties unrelated to Puget Sound Software.
Ask Leo! is a registered trademark of Leo Notenboom and Puget Sound Software, LLC.
Other websites point to this site, this web site points to other sites, and also accepts advertising from third-party advertisers. Leo A. Notenboom and/or Puget Sound Software can not be held liable for claims or losses arising from any of these third parties.
The only information I retain is a) your question, and your email address if included with that question, b) email we might exchange, and c) your comments, and any information you've entered as part of that comment.
If you sign up for my newsletter, the only information retained by my mailing list service provider is your email address, your name (if provided), the date and time of your subscription, and the IP address from which you subscribed.
I value your privacy, and I hate spam as much as you do. Maybe more. I don't share email addresses or personal information with any third party without your explicit prior permission. The only exception would be the acquisition, merger, or sale in bankruptcy of Puget Sound Software, LLC.
It is not our intention to collect personal information from anyone under 13 years of age. If you are under 13, you may not enter information on this Web site, but must have a parent do so for you. Otherwise, we must have express written permission from a parent or guardian before you may use this site.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
We use Google Analytics to analyze our website traffic.
We also use other third-party companies to serve ads and collect non-personally identifiable information (e.g., the pages you visit, and which links you click, which ads you see and click on, and the categories of search terms you enter) when you visit our web site. These companies may use the information outlined above (which does not include your name, address, email address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. These companies often use a cookie or third party web beacon to collect this information. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
Links that include the term "recommended" are just that - products that I personally recommend. To be recommended, I need personal experience with it. That experience comes in either of two forms:
On rare occasions, when a reputation is so strong as to warrant it, I may make a recommendation based on that alone, but I'll likely be clear about it.
In no case should my recommendation be considered a guarantee of any sort. As stated above all the information on Ask Leo! is taken entirely at your own risk, and my recommendations are no exception.
I value your experience: if you have experience, good or bad, with one of the products I recommend, I'd love to hear about it. Use the Ask Leo! Form to submit your comments. I'm always open to updating my recommendations.
Please see the Product Reviews, Recommendations and Affiliate Links Disclosure page.
The majority of the advertising on Ask Leo! is provided by and controlled by Google. I do not choose which ads are displayed. These ads by Google, also known as "Google AdSense", are a pay-per-click program. Each time someone clicks on one of the ads presented by Google, I receive a small payment.
Some ads are placed on Ask Leo! via direct purchase. Similarly, advertising presented in newsletters is also purchased directly.
In all cases, an advertisement does not imply any form of endorsement, recommendation or guarantee on the part of Leo A. Notenboom or Puget Sound Software, LLC.. While I attempt to make sure that ads are at least marginally appropriate for my audience, as I perceive it, there is no guarantee of the quality, appropriateness or nature of the products or services being advertised.
As with all advertising on all media, you are ultimately responsible for what you choose to purchase or pay attention to.