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Before you ask... Please know that I cannot answer every question. I get too many every day to be able to answer them all. I read every question and I try to answer the most frequent and interesting questions that I think will help the most people.

Use Search... Over half of the questions I get are already answered on the site. Don't wait for me, use the Google Search function below.

And for the record:

• I cannot recover lost passwords or lost or hacked accounts. Requests to do so will be ignored. Sorry. Read this article instead.

• I cannot get you an activation code or CD key: that would be illegal. Requests to do so will be ignored.

Sorry to be so blunt, but people keep asking and asking and asking.

I require a valid email address so that I can get more information from you if I need it, or to notify you if I answer your question. (Note: I can not respond to challenge/response spam filters. Please whitelist leo<at>pugetsoundsoftware.com in order to receive any email I might attempt to send.)

There are more tips on getting your question answered in: Why didn't you answer my question?.

So after all that, press the "Ask Leo!" button below and your question will be placed in my queue. If I answer it, you'll hear from me in email.

Optional: If you don't mind, I'd like to know a little more about you. It helps me target my questions better, and helps my advertisers to make sure that they're presenting things that are actually relevant to you (this information is kept completely separate from your email address and question):

Thank You!