When I select "help and support" I get a warning: marscore.dll not found. What should I do?

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Running sfc /scannow on my Dell brings up a request for the WinXP Home Edition Service Pak 1 CD almost 15-20 times and there is no way to cancel or retry to anything other than the CD.

Downloading marscore.dll from http://www.kellys-korner-xp.com/xp_tweaks2.htm#fix and placing it in either c:\windows\system32 or in c:\windows\pchealth\helpctr\binaries as suggested in various forums still results in same marscore.dll not found message when running system information accessory.

All I get with Dell is a Reinstallation/Repair CD and a fairly intimidating procedure http://support.dell.com/us/en/kb/document.asp?DN=1056993 that resets the registry to WinXP-only settings. Seems like if I have the marscore.dll file I could get it work somehow.

I could use some help as I believe others could also.

I have located that marscore.dll file. it was on a converted frm WINME to WINXP PC. if anyone wants it, i can post it to this website or send it via E-MAIL

DON

for all of you who are having the "marscore.dll not found" problem...I had the same problem and finally got it fixed....go to c:\windows\inf
find the Pchealth.inf file
right click it and choose install
that will reinstall the help and support center
if you get a message that says
"insert service pack CD" just hit cancel and it will ask you if you want to skip this file
say YES... do this whenever it comes up and it will finally finish installing....
hope this helps...it worked for me

sorry ...forgot to say that you need your setup disk and when you begin installing you will have to point the install toward your i386 folder
hope this helps

Thanks, fauspasss. Worked for me with xp pro.

Had this problem with XP the thing is it's not marscore.dll that the system needs in XP but for some reason known only to Microsoft that's what it asks for. Non of the posted fixes on any site worked.

In my case DLL ARCHIVE had taken all the non system files it identified and that caused the fault. After a night trying to fix marscore I restored the non system dll's that DLL ARCHIVE took and things returned to normal.

It seems likely that this is the couse of this problem. You may not have used DLL ARCHIVE but might have said yes to something uninstalling shared files it said was safe to do so.

Craig is quite right. The only thing that works is to 'restore all' in the DLL ARCHIVE program. I tried all the other tips but nothing worked. Also affected are system restore, switch users and maybe some others I did not find. I know Analogx gave a caveat but it was not that clear.
All is well now. Thanks to your website.

I have the same problem. I did a restore of my DLL ARCHIVE & that fixed it but when I did a system restore the problem has returned. I cant un-archive the dll's again so now what do I do? (sigh)

I've got XP Home. Thanks to fausspass for getting me started on this fix. Find Pchealth.inf in your C:\windows\inf folder, right-click the file, and select install. Insert the winxp cd and point the installer to the i386 folder. The installer is looking for a specific file; it will be the only file in the directory that is visible. After it begins the installation, the installer will then ask for the XP SP1a install cd. Instead of inserting the CD (I didn't have it), select the C:\windows\servicepackfiles\i386 folder; only one file will be visible. Select it. The installer will then ask for one final file. Do a search for it in the C:\windows folder. Then point the intaller to that file and you're done.

I don't have the exact file names... I was just trying different things to see what worked, and this did. The above instructions should get you through, though.

To find Pchealth.inf do a serch for Pchealth.* Now you can see the location of the files.
If asked for another file you can also search for the file the same way. This is how i found all the files I needed.Keep all the windows open and navagate the install with info on your search.

Thanks for the help I lost that file a year ago!
Now my help file works well kinda lol.

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