My new network card lights up, but Windows doesn't find it. Why?

Thank you, I am the owner of the following question:

I have installed a Wireless XtremeG Network card in PCI slot5 of my PC. But it cannot be found. It writes: No card found. But suprisingly, it lights, showing that it is working.

I am running Windows 2000 Professional. And again I did try all the available slots, and none of them has solved the problem. The card itself works because I exchanged it with one in another machine, so definitely it is not the card's problem. I followed carefully all the manufacture's instructions, but did not consult the manufacturer anyway, please help.

My next step would be to look at the manufacturer's support web site for any information relating specifically to your card and this problem. I'd also still try the add hardware wizard in Win2k as well.

Hi

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I am having a similar problem. I have a windows 2000 professional machine that is patched to current levels. I tried to install a DLink 802.11g adapter (DWL-G510) and had the same result. The card appears to install fine, but W2K doesn't see it. I tried several slots. The hardware wizard doesn't see it. I've updated the BIOS on the machine, with no success. I can install the card in another machine and it works fine. I thought it might be the card anyway, so I took it back and got another, with no luck. So, I tried another vendor. This time I got a Netgear WG311v2. Same problem. The card installs, the system boots, the lights on the card light up, but the system won't recognize the device. Again, this card will install successfully in a different system.

I'm totally stumped.

Hey Gang, Not sure if you've resolved your wireless issues...I sure hope so. In my experience with my network, I've encountered the same "stuff" as you. What I've found is that the only time that it won't recognize the H/W is when I have the XP firewall on. Since I use a different firewall anyway, I disable the Microsoft firewall and all works fine. Also, when the MS f/w was active, when I did get a connection to the net, the darn thing would disconnect within 30 seconds. Not sure whats up with that, but don't really care since the disabling of the XP f/w resolved my issues. Does anyone know why the conflict? Later...

I had the same problem. I have an ASUS P2B motherboard with an Intel PIII 550 processor running Windows XP SP2. When I tried to exchange the card, I was told by the sales person that the D-Link DWL-G510 card will only work on PCI v2.2 and that my motherboard had PCI v2.1. I was able to confirm the PCI versions on the ASUS and D-Link web sites, so I sent an e-mail to D-Link. I received this reply.

"Thank you for contacting D-Link Canada Technical Support.

For replies, please send your emails to support@dlink.ca and please ensure to include all history when responding to support messages.

As long as you are using Windows98SE, it should be fine. The DWL-G510 will usually work with most configurations. This device is backwards compatible with older PCI buses.

If you require further support, you can contact us at (800) 361-5265 or through email at support@dlink.ca.
Please take a moment to rate our service by filling out our on-line Customer Satisfaction Survey at
http://www.dlink.ca under the support tab. Please check our web site at http://support.dlink.ca for
latest driver releases.

Best regards,
James
support@dlink.ca"

Where to go from here? I will probably buy another DWL-G510 card on the assumption that the first one WAS defective and D-Link Customer Support is correct on the backwards compatability. I f that fails, I will probably try another brand.

I had the same problem. The DWL 520 lit up in the slot, but Windows would not recognize it. I called DLink support and the tech told me that Windows is aware of the problem, which came up as Code 10. He said that he had the same problem on his laptop and nothing solved the problem, and he ended up buying a different brand. This sucks.

. . .same problem with W/98. Oddly, the system was working for two years with a SMC EtherCard Plus 8013WC. The problem started when I simply R&R'd a CD ROM drive, . . .Windows reconfigured the device and created an IRQ & base memory conflict. My LAN requires absolute IP addresses; therefore, I cannot disable DNS or allow the system to otherwise choose an IP. I also installed a new NIC (CompUSA PCI 10/100), but same problem. I can run an IP scan on the problem box and the NIC is identified as online at the assigned IP address, but the other client addresses, including the gateway and server are dead. Also, if I change the IP address of another workstation, e.g., this notebook (W/98), it reports a conflict in IP addresses; therefore, I know that the NIC in the problem box is identified to the LAN. The problem "has" to be with the Windoze/98 OS and some "layer" between the NIC and the definition of the network configuration(?).

Someone suggested that Microsoft "knows about this kind of problem"? Where can I read something about this on a Microsoft webpage?

OTTF,
Ron W.

I have installed a d-link DWL-G520 card on XP pro and as soon as the desktop is done loading after installing card the comp keeps rebooting on it's own . The only way I can get on the desktop is to log in as a guest . Then I have to uninstall the d-link so I can log back into main desktop so I can change setting but then there is no card found . I did install the drivers first then installed the card itself. Just would like to know if anyone knows how to fix this. I have tried this more than once .

THANKS EVERYONE , John