I've been told I have the (fill in the blank) virus, but my anti-virus program doesn't remove it. What do I do?

Read the article that everyone's commenting on.
Subscribe to the RSS Feed for comments on this article.

my neighbour has a trojan by the name of kevell or knevel something.. how can we find it to eradicate it?
F.B.

You probably want this article: http://ask-leo.com/how_can_i_get_rid_of_the_keenval_trojan_downloaderkeenvalb.html

I have the blank virus. Everytime I try to check my email at home this search page pops up. I have to sign off to get rid of it. I have spyware that I bought called Stopzilla and this hasn't gotten rid of it either. I don't want to keep wasting money buying software that doesn't get rid of this. Any suggestions?

Thanks,

Danny Hudson

I think you want this article: http://ask-leo.com/aboutblank_hijacked_my_homepage_how_do_i_fix_it.html

You explained it very well, thank you

hi well i am getting two error messages one is about the svchost.exe after which no links opens and cant copy and paste ...

another trouble is the supu.exe ...i am using windows2000 and using norton anti virus 2003 it catches the virus not able to delete it
as this virus error comes regularly ....

recommend me a cure ....
:-)

For svchost, this article: http://ask-leo.com/svchost_and_svchostexe_crashs_cpu_maximization_viruses_exploits_and_more.html

Supu is touched on briefly here:
http://ask-leo.com/supuexe.html

As for Norton not catching it: as the article says - try other anti-virus scanners.

Norton identifies "non-viral threats," but can't remove them. They are listed as "Temporary Internet Files\Content.IE5" but MY SEARCH COMPANION CAN'T FIND ANYTHING UNDER THE NAME "CONTENT IE5."

How can I find these files, to delete them ?

right now on my laptop i have a virus i have about 8 or more viruses thats what stopzilla says on other AV programs it says i have 2 or 3 and i delete the memory with my boot disk and everytime i download stopzilla i end up having more viruses? and does anyone know if stopzilla is a virus/spyware/trogan/or more? these are the viruses stopzilla told me i had makemeseach.com and zero spyware said i had spyware strike then i restarted my laptop so swiftswitch would work and then stopzilla popped out and i read the list i had like 7 more viruses! but i couldnt find anymore info because i was using a free trial and it expired

06/06/2007
Hello Leo.
Have a PC running windows XP and McAfee antivirus, windows defender etc.
It now also has Contravirus and I cannot get rid of it completely.
Have tried Smitfraudfix, Sophos Anti-rootkit, AVG Antirootkit (because it seem to be able to re-install itself after I remove it manually), also tried something called 'Superantispyware' as touted on some forum extracts i found while browsing. Bottom line is none of it gets rid of Contravirus completely. Anything good to report on this ?

p.s. I understand that Contravirus is supposed to be a genuine program, but with deviant methods of inveigling itself into our wallets, so I'm posting this here because I don't know where else on your reply site to put it.

Tony

To post a comment on "I've been told I have the (fill in the blank) virus, but my anti-virus program doesn't remove it. What do I do?", please return to that article's main page.