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Why do the changes I've made to a document that was emailed to me disappear?

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Does anyone know Microsofts "Official" stance on this...is this a feature or a bug? I've got users who seem to operate this way on a regular basis and this behavior causes them difficulty. I understand there's a "don't do it that way" work around but was wondering what the official response was.

I don't know that there's an official position. However I can say that everything is operating as expected and by design. It's more a matter of understanding how documents are being handled in email that sometimes confuses people.
- Leo
13-May-2009

Posted by: Craig at May 11, 2009 10:03 AM

If users are aware of the pitfalls of editing an email attachment without saving it to disk, then don't cry me a river.
You were aware of the pitfalls of editing an attachment inside a email but choose not to practice safe computing habits.
Sort of like repeating hitting your thumb with a hammer.
If it hurts, practice your hammering skills.
Maybe users should purhase I.D.10.T insurance.

Posted by: Jerry Rawson at May 13, 2009 1:45 PM

This is great!
I made changes in the attachement of the e-mail, forgetting that I did not save it to computer, but at least I clicked save several times during work. When I realised that, after I just closed the document, I felt so bad because I've been working on it a few hours.

Downloading the Handy Recovery 4.0 solved all my problems so easy that I still can not believe. Just read the tips at the beginning and you will need a few minutes to get the file you need. And the best thing is filter which helps you to find it even by name.

Posted by: Zeljka at July 19, 2009 4:58 AM

I spent half a day editing a brochure under very tight deadlines when I discovered all of my edits disappeared because I had edited the document that was attached to email. In an absolute, utter panic, I searched online for a solution and ended up on this (Ask-Leo) page. You are my saviour, Leo! Thank you, thank you, thank you. I found the doc in my temp directory. Phew!

Posted by: Cathy mertl at September 10, 2009 9:16 AM

This feature quit working for a couple of users in our company. they are no longer able to save the attachment with edits. It opens as Read Only. I can't duplicate it on my PC. Any idea how to turn it back on?

Not offhand - could be several things. But they can always save a copy to a location of their own choice which would read/write.
Leo
01-Oct-2009

Posted by: Rhonda at September 30, 2009 6:21 AM

Hi Ronda, the attachements are opening as Read-Only because they are opened from the Preview Pane. If you double-click on the email and then open the docs, you can make changes to them.

Posted by: Tan C at October 5, 2009 9:26 AM
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