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How do I contact Hotmail Customer Service?

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Posted by: Leo at September 27, 2004 5:54 PM

I have my front "MY MSN" page set up to show my Hotmail inbox. It always says "you have no new messages in your inbox", yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my "My MSN" front page.

Posted by: Pat at October 4, 2004 8:00 AM

Hotmail's "contact us" is a bunch of crap. The online form doesn't work. There is NO WAY to contact them. Their service is GARBAGE and I'm switching to Yahoo.

Posted by: Tracy at October 7, 2004 8:50 AM

I have sent 5 emails to "hotmail contact" and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?

Posted by: Lisa at October 21, 2004 5:09 PM

I don't know why we are having fits lately. Is it the latest IE service pak 2?

I have comcast high speed internet and i still get "timed out" when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.

starting to think yahoo is the better way to go.

Posted by: SuperDave at October 26, 2004 7:52 AM

Don't bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade

Posted by: Kelley James at November 3, 2004 3:32 PM

I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than 'sorry, we continue to experience technical difficulties' it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?

Posted by: L.C. at November 8, 2004 3:07 PM

I would *never* rely on a free email service as my primary email, or for anything truly important. More on that in this article: http://ask-leo.com/are_free_email_services_worth_it.html

Posted by: Leo at November 8, 2004 4:25 PM

Thank God it's not just me then!
Haven't been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off 'Temp. Unavailable....' now its 'Error, an internal error...' what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can't do anything about it because you need to be able to access Hotmail to 'Contact Us'! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
best of luck
Grunter the pissed off Jock!!!

Posted by: grunter at November 11, 2004 2:13 AM

Am having trouble accessing my email. Anyone know hotmail customer service phone no?

Posted by: Robert at November 21, 2004 5:48 AM
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