You missed one of the critical steps before installing SP2 - Run a spyware detector like SpyBot Search&Destroy or Adaware to remove spyware from the computer. Several spyware applications are known to have conflicts with SP2.
Posted by: Larry Osterman at September 14, 2004 10:21 AM
You are *so* right. I'll update the article. Thanks, Larry.
Posted by: Leo at September 14, 2004 10:40 AM
I've had a problem installing SP2 on my Advent 7027 laptop (serves me right for buying this I think).
Computer crashes on start up after 15 dots on the "please wait..." page
Contacted the support line on 3 occasions to remedy - been told to clean-boot, told to uninstall AV and Firewall. Nothing helped.
This morning told by support line that Microsoft are going to issues a Service Pack 2A by Xmas as I'm not the only poor chap with problems.
What really peeves me is that my laptop is less than a year-old. Every computer I've ever owned seems to be redundant and stops working within about a year. Whilst I'm not an IT professional I'm certainly not an IT cretin either so I blame Microsoft!
Posted by: rob at September 23, 2004 5:05 AM
I have just had to do a system restore. Within a few days of installing SP2 I installed Real player but my system kept shutting down & rebooting. After checking through my system and found it was still rebooting, I uninstalled Realplayer and to be on the safe side (in case I had made any other changes & forgotten them), I system restored from a few days before the real player download . It has been fine since with no more rebooting. But the only thing I have noticed is the HDD activity. All of a sudden when nothing seems to be running I hear and see my hard drive red light flickering, then after a few minutes, it stops. Can you suggest anything as this has only started since the xp2 install.
Julie Rice
Posted by: Julie Rice at September 24, 2004 4:28 PM
Hello, I installed SP2 on a 8 month old high end laptop, and started getting problems. I got "delayed write errors", and had to schedule scandisk. This found bad sectors and fixed them. Then it happened again! I copied my website and work folders to another PC, just in time as the laptop crashed again. This time, nothing would make it restart. I tried to re-install XP, and had to repartition the drive. Even this failed, my hard drive is now unformattable and I have had to buy a new one! Could just be a coincidence, but I got a message saying write cacheing had to be disabled before it died. I'm leaving it off until the next release, lost all my emails etc. I ran full spyware, adware and virus checks first, so it wasnt that.
Posted by: paul harrison at October 4, 2004 2:37 AM
Regarding "Get the latest pre-SP2 updates". This *was* the right thing to do, but now I'm not so sure. Now that SP2 has been around for a while, there have been patches issued after SP2 (such as for the JPG/GDI problem). If you install patches more recent than SP2 and then later install SP2, who knows what will happen?
Posted by: michael horowitz at October 5, 2004 7:06 PM
I've just installed SP2 onto my laptop. Now the thing keep rebooting. I've tried starting Windows in Safe mode but all that happens is it just reboots again. I can't boot from a disc as the Windows came preinstalled on the laptop. I have no idea what to do now and I can't even access the C drive.
Posted by: Adrian Wee at October 7, 2004 7:16 AM
since installing sp2 as an automatic update im in a living hell.yep a living hell.my pc will not power up.it just has a little orange light flashing and i dont know what to do.if any one out there has a solution please let me know and if anyone out there works for ms.stay out of my way...unless you can fix it :)
Posted by: richard titchener at October 8, 2004 1:24 PM
Hi, Windows update started downloading xp sp2. 33% got downloaded before I went offline. Not realising that the windows update would not start sp2 download again. Ever since I've had my computer crash, memory errors. I can't find it, sp2, anywhere on my computer, only in updates and that says cancelled. Need help please.
Posted by: Annie at October 9, 2004 3:41 AM
A day before i've installed Windows XP Service Pack 2 on the next day when i ve tryed to swith on my computer it crushed!!!!It sayed A system 32 file is missing what should i do????I dont have a Windows XP CD.Please Help!!!!!!!
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You missed one of the critical steps before installing SP2 - Run a spyware detector like SpyBot Search&Destroy or Adaware to remove spyware from the computer. Several spyware applications are known to have conflicts with SP2.
Posted by: Larry Osterman at September 14, 2004 10:21 AMYou are *so* right. I'll update the article. Thanks, Larry.
Posted by: Leo at September 14, 2004 10:40 AMI've had a problem installing SP2 on my Advent 7027 laptop (serves me right for buying this I think).
Computer crashes on start up after 15 dots on the "please wait..." page
Contacted the support line on 3 occasions to remedy - been told to clean-boot, told to uninstall AV and Firewall. Nothing helped.
This morning told by support line that Microsoft are going to issues a Service Pack 2A by Xmas as I'm not the only poor chap with problems.
What really peeves me is that my laptop is less than a year-old. Every computer I've ever owned seems to be redundant and stops working within about a year. Whilst I'm not an IT professional I'm certainly not an IT cretin either so I blame Microsoft!
Posted by: rob at September 23, 2004 5:05 AMI have just had to do a system restore. Within a few days of installing SP2 I installed Real player but my system kept shutting down & rebooting. After checking through my system and found it was still rebooting, I uninstalled Realplayer and to be on the safe side (in case I had made any other changes & forgotten them), I system restored from a few days before the real player download . It has been fine since with no more rebooting. But the only thing I have noticed is the HDD activity. All of a sudden when nothing seems to be running I hear and see my hard drive red light flickering, then after a few minutes, it stops. Can you suggest anything as this has only started since the xp2 install.
Posted by: Julie Rice at September 24, 2004 4:28 PMJulie Rice
Hello, I installed SP2 on a 8 month old high end laptop, and started getting problems. I got "delayed write errors", and had to schedule scandisk. This found bad sectors and fixed them. Then it happened again! I copied my website and work folders to another PC, just in time as the laptop crashed again. This time, nothing would make it restart. I tried to re-install XP, and had to repartition the drive. Even this failed, my hard drive is now unformattable and I have had to buy a new one! Could just be a coincidence, but I got a message saying write cacheing had to be disabled before it died. I'm leaving it off until the next release, lost all my emails etc. I ran full spyware, adware and virus checks first, so it wasnt that.
Posted by: paul harrison at October 4, 2004 2:37 AMRegarding "Get the latest pre-SP2 updates". This *was* the right thing to do, but now I'm not so sure. Now that SP2 has been around for a while, there have been patches issued after SP2 (such as for the JPG/GDI problem). If you install patches more recent than SP2 and then later install SP2, who knows what will happen?
Posted by: michael horowitz at October 5, 2004 7:06 PMI've just installed SP2 onto my laptop. Now the thing keep rebooting. I've tried starting Windows in Safe mode but all that happens is it just reboots again. I can't boot from a disc as the Windows came preinstalled on the laptop. I have no idea what to do now and I can't even access the C drive.
Posted by: Adrian Wee at October 7, 2004 7:16 AMsince installing sp2 as an automatic update im in a living hell.yep a living hell.my pc will not power up.it just has a little orange light flashing and i dont know what to do.if any one out there has a solution please let me know and if anyone out there works for ms.stay out of my way...unless you can fix it :)
Posted by: richard titchener at October 8, 2004 1:24 PMHi, Windows update started downloading xp sp2. 33% got downloaded before I went offline. Not realising that the windows update would not start sp2 download again. Ever since I've had my computer crash, memory errors. I can't find it, sp2, anywhere on my computer, only in updates and that says cancelled. Need help please.
Posted by: Annie at October 9, 2004 3:41 AMA day before i've installed Windows XP Service Pack 2 on the next day when i ve tryed to swith on my computer it crushed!!!!It sayed A system 32 file is missing what should i do????I dont have a Windows XP CD.Please Help!!!!!!!
Posted by: Lily at October 10, 2004 5:18 AMTo post a comment on "Will SP2 Crash my machine?", please return to that article's main page.