Why can't I access Hotmail?

Be sure to check the link above labeled "read all 110 comments". There's been a lot of discussion on this topic.

I have MSN, and this stuff is happening to me. In Sept, my hd crashed and was replaced. I reinstalled MSN6, but was getting prompted to install a newer Messenger. I did, and it wasn't compatible(I have W95). This means I can't write any messages through the MSN email program, and instead have to go to www.hotmail.com to write any emails.

Also, in 2000 I got a free Hotmail account, so when I got MSN in 2002, I had to create a new user that had the hotmail.com domain. So, I have both a msn.com and hotmail.com address.

Last week, I had problems accessing my hotmail.com account even though the msn.com was fine. I would type in www.hotmail.com, then the address in the bar would change to that long one. half of the address bar would be yellow and just stop. I'd hit the stop button, and the page would be blank. I'd hit refresh, and an empty vert. scroll bar would appear. I'd hit refresh a few times with the same result. If I type in www.hotmail.com again, the page would come up all weird-looking. In this state, it works sometimes. Starting today, my msn.com mail won't come up through hotmail. I tried the stuff above, with the same result. I think it came up normally once. I just tried the "23" trick, and it doesn't work. I'll try it with my hotmail.com account later.

I sent a message to the help center with no reply. I'll try again telling them my msn.com account is messed up.

What makes me mad is that both email accounts worked fine on the library computer.

I have emailed hotmail through my yahoo account I had to open today. The hotmail support did not help at all. It says the email is not monitored {That means the yahoo}. They provided an address support msn web page and go from there, but all the hotmail web pages does not work. Its all white and nothing happens. So, the web page you provided about hotmail.com does not work either. It only signs in and that's all after that white page.

Why do places like hotmail just give websites to use to notify your problems? If it doesn't work to get your hotmail, why would it work to address the problem? Why do phone company providers also list just web sites for contacting them for problems? Again, if it doesn't work... I've just spent twenty minutes listening to phone company "choices" and finally got a human being. It seems that it should be simpler???

It's all about the cost of doing business. Hiring and training people to actually answer questions is horrendously expensive. With a free service like HotMail, you get what you pay for. All companies have to manage cost, and this is one of the ways they do so. If you want better service, you should expect to pay more. See also http://ask-leo.com/are_free_email_services_worth_it.html

for some time now. hotmail dousnt alow pop3 acces for new acounts. now they only give ya pop3 with the hotmail plus. read the hotmail plus info on the hotmail site for more info ;)

recently i too have been having problems with hotmail. in november my account was rejecting all emails sent to me saying that my inbox was full it was not ...it took 4 weeks before it was sorted .end of dec untill last few days i could not log in thats been resolved. now i can't down load attachments any more even ones which i have previously opened with no problems i just get a message ..unable to log in to internet site.errrrrrrrrr
judy

FRIEND, THIS IS THE EASIEST WAY AND IT ALWAYS WORK FOR ME.

AFTER LOGIN WHEN THE PAGE BLANK (it say Done and some SSL thing occured)

JUST SIMPLE CLICK ON "BACK" BUTTON TWICE.

I ALWAYS WORK WITH THIS SIMPLE METHOD.

Many people still seem to be having this problem. I discovered the solution on another forum, and thought I'd let everybody know to reduce the global stress.

I believe that the reason only some people are affected is that the problem occurs in XP following the SP2 upgrade (I don't know why). I'm happy to accept that this is not the case, but my forum readings seem to indicate that it is.

To fix the problem (well it worked for me), just turn off (uncheck) HTTP 1.1 support in IE Tools/Internet Options/Advanced.

Everything seemed to be back to normal after I did that (and undid all the other changes I'd made :-)

Along the way, I found a great article about Path MTU Discovery (http://www.netheaven.com/pmtu.html) which was another suggested cause for the problem ... turned out to not be the problem for me, but still an interesting article. Do a google search for ("http 1.1" hotmail problem) to get lots more information.

peace
peter.

Hi Leo,

I don't know if you have come up against this problem before
Hotmail hasn't been accepting my password for the last couple of weeks - I think it may be something to do with Microsoft Passport.Net - have you any advice on what could be wrong?

Thanks,
Dermot.