I have struggled with this problem for about a week (you log in, get the HIP screen, and then have to log in again - it becomes a constant loop). Luckily today I found that if I login with FireFox instead IE it lets me in! Once you do that you can access your account with Outlook Express again -- Hope it helps!
bill
February 18, 2005 6:46 AM
to solve that revolving door of going to login screen to HIP back to login then to HIP....and so on.... shut down your firewall....mine is zonealarm...theh type the charater on the screen...and you are in....then of course...turn your firewall back on...keep them intruders out....then went back to my hotmail account with the firewall up....and all is normal again...until microsoft throws another curve out there.....found this my accident...so i guess zonealarm doesn't like hotmail...or vice versa.....but i am glad to get my hotmail back...wish microsoft would have said something....seems like a simple solution
Emma
February 19, 2005 8:37 AM
Try this -
Uninstall the new msn toolbar, disable automatic logon with messenger.
Set msn as your home page and make hotmail today a favourite.
Restart your computer.
Open internet explorer and click on hotmail today and go straight into hotmail.
The first time you will have to play 'match the picture' but then it's all systems go after that.
Gerry Hussey
February 19, 2005 11:32 AM
A BIG Thanks to Bill re his suggestion on how to soleve the HIP revolving door. I too have Zonealarm firewall, so did what Bill suggested and hey Presto, a week of inaction by Hotmial so called customer service solved!!!!!!
david benezra
February 19, 2005 6:33 PM
I can't access my hotmail account. I was in the middle of sending out a message when a graphic came up asking for my password. I typed in my password and it wouldn't take it. Then another graphic came up asking me to identify the numbers and letters in it. I did that and a different one came up-same test.
After trying many things, including changing my password, I found this site.
I tried the phone number Leo gave at the top.
It's a tech service you pay for and after giving me one thing to try and do, the guy gave up and gave me the number for msn.net
So, after about a 20 minute wait, I get a rep who tells me that since I get free hotmail that they can't help me and he give me the hotmail support phone number.
You call that and you are in prompt hell. No humans! They have different prompts dealing with different problems only none of them had my problem so I was screwed.
2 hours wasted and I still can't access my e-mail.
Does anybody have any suggestions?
nlc
February 19, 2005 11:38 PM
Listen up!
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone's account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on 'manage folders' and you'll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the 'contact MSN' under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won't ask. Go to MSN's website to verify what I've said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn't know it to be the gospel according to computers.
bill
February 22, 2005 6:21 AM
as a follow up to my earlier comment about zonealarm and hotmail
you have to allow all cookies on your system to get past the HIP screen....once you are past that screen and back into your hotmail account ....you can restore your cookie settings.... for some resaon....hip needs cookies engaged in ordser to respond to you typing in the characters thing.... nice to know hotmail likes zonealarm.....NOT!
our small organization uses primarily free hotmail accounts for the employees - they are all having terrible problems - all of the ones mentioned above in the article - a few people have paid the annual fee for an expanded hotmail account - does this subscription to a paid hotmail feature insure fewer problems with hotmail?
Comments Page 8
Read the article that everyone's commenting on.
February 15, 2005 9:47 AM
Luke: that was almost certainly a phishing attempt. Here's more: http://ask-leo.com/phishing_whats_phishing.html
February 17, 2005 10:47 AM
I have struggled with this problem for about a week (you log in, get the HIP screen, and then have to log in again - it becomes a constant loop). Luckily today I found that if I login with FireFox instead IE it lets me in! Once you do that you can access your account with Outlook Express again -- Hope it helps!
February 18, 2005 6:46 AM
to solve that revolving door of going to login screen to HIP back to login then to HIP....and so on.... shut down your firewall....mine is zonealarm...theh type the charater on the screen...and you are in....then of course...turn your firewall back on...keep them intruders out....then went back to my hotmail account with the firewall up....and all is normal again...until microsoft throws another curve out there.....found this my accident...so i guess zonealarm doesn't like hotmail...or vice versa.....but i am glad to get my hotmail back...wish microsoft would have said something....seems like a simple solution
February 19, 2005 8:37 AM
Try this -
Uninstall the new msn toolbar, disable automatic logon with messenger.
Set msn as your home page and make hotmail today a favourite.
Restart your computer.
Open internet explorer and click on hotmail today and go straight into hotmail.
The first time you will have to play 'match the picture' but then it's all systems go after that.
February 19, 2005 11:32 AM
A BIG Thanks to Bill re his suggestion on how to soleve the HIP revolving door. I too have Zonealarm firewall, so did what Bill suggested and hey Presto, a week of inaction by Hotmial so called customer service solved!!!!!!
February 19, 2005 6:33 PM
I can't access my hotmail account. I was in the middle of sending out a message when a graphic came up asking for my password. I typed in my password and it wouldn't take it. Then another graphic came up asking me to identify the numbers and letters in it. I did that and a different one came up-same test.
After trying many things, including changing my password, I found this site.
I tried the phone number Leo gave at the top.
It's a tech service you pay for and after giving me one thing to try and do, the guy gave up and gave me the number for msn.net
So, after about a 20 minute wait, I get a rep who tells me that since I get free hotmail that they can't help me and he give me the hotmail support phone number.
You call that and you are in prompt hell. No humans! They have different prompts dealing with different problems only none of them had my problem so I was screwed.
2 hours wasted and I still can't access my e-mail.
Does anybody have any suggestions?
February 19, 2005 11:38 PM
Listen up!
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone's account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on 'manage folders' and you'll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the 'contact MSN' under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won't ask. Go to MSN's website to verify what I've said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn't know it to be the gospel according to computers.
February 22, 2005 6:21 AM
as a follow up to my earlier comment about zonealarm and hotmail
you have to allow all cookies on your system to get past the HIP screen....once you are past that screen and back into your hotmail account ....you can restore your cookie settings.... for some resaon....hip needs cookies engaged in ordser to respond to you typing in the characters thing.... nice to know hotmail likes zonealarm.....NOT!
February 25, 2005 5:18 PM
IMPORTANT: As reported by Aunty-Spam, Hotmail has (finally) acknowledged having problems: http://www.aunty-spam.com/hotmail-outage-as-server-goes-down-users-unable-to-access-email/
You may also want to reconsider using free email:
http://ask-leo.com/are_free_email_services_worth_it.html
March 7, 2005 7:48 AM
our small organization uses primarily free hotmail accounts for the employees - they are all having terrible problems - all of the ones mentioned above in the article - a few people have paid the annual fee for an expanded hotmail account - does this subscription to a paid hotmail feature insure fewer problems with hotmail?
To post a comment on "Why can't I access Hotmail?", please return to that article's main page.