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How do I resolve my Hotmail email problems?

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I cant get on to my hotmail account. it keeps telling me to type in characters that are displayed on the screen, and then asks me to sign in again, and then i'm asked to type in characters... on and on... i really need to check my mail, but ive had this problem for something like two weeks now. does anyone know what i can do?

Posted by: Sarala at May 10, 2005 3:29 PM

As many people have the capacity of 250MB for their hotmail, however, I only have 2MB. Please advise how could I upgrade from 2MB to 250MB. Thank you.

Posted by: Ivy Liaw at May 11, 2005 4:07 AM

How to get to Hotmail


I've been trying for 2 days to get into my hotmail. I keep getting this message: "Hotmail does not support the .NET Passport you are signed in to. There are two ways you can get to Hotmail: If you already have a Hotmail account, you can sign out of your .NET Passport and sign in using your Hotmail account." I've tried this a million times. It does not work. I can log into MSN Messenger but cannot access my hotmail. I can loggon at http://sympatico.my.msn.com/ and view my email inbox but when I try to access it I get the same message ""Hotmail does not support the .NET Passport you are signed in to. There are two ways you can get to Hotmail: If you already have a Hotmail account, you can sign out of your .NET Passport and sign in using your Hotmail account." I really need to retrieve some emails since I've applied for several jobs using an Hotmail address; I KNOW, NEVER use hotmail for important stuff.... I've learn my lesson. Thanks.

Posted by: Shan at May 11, 2005 1:14 PM

joe: it all depends on specifically what it's telling you is wrong. Without more inforamtion I can't help.

Posted by: Leo at May 11, 2005 4:59 PM

Sarala: the article you just commented on has a ton of ideas. Have you tried any of them?

Posted by: Leo at May 11, 2005 5:05 PM

Ivy Liaw: wait. There's nothing you can do. HotMail is slowly rolling this out to its subscribers, and you should get it eventually.

Posted by: Leo at May 11, 2005 5:09 PM

If anyone is experancing this error when you TRY to log into your email via MSN Messanger... I HAVE YOUR SOLUTION!!

"Hotmail does not support the .NET Passport you are signed in to."

Here are the directions for those of you who are not computer savey (in laymens terms, you are clearing your cookies)

Open up the Internet Explorer... Look at the VERY top area... (file, edit, view. etc...) Select TOOLS

Look in the drop down window for INTERNET PROPERTIES

In the center of the Page select DELETE COOKIES.. this may take a couple of minutes to complete.. be patient it will!!!

Once you are done with this.. Close the Internet Explorer.. and sign into MSN and try!!!

I had the SAME problem.. Some of my accounts would work OTHERS wouldnt!!!! THIS WILL FIX THE PROBLEM.. the other solutions that were on this website were "Silly"!!

Also Please note.. there is a "work around" If you can log into ANY hotmail email.. (other than the one you are having problems with) You can SIGNOUT, and it will eventually bring you to the sign on page... Enter in your information and it WILL WORK!! This is the only way to get it to work, if this is the problem!!!

Posted by: Jennifer at May 12, 2005 7:22 PM

To download the newest verision of MSN.... Click this link and follow the simple directions!! It will update everything!! (and it a pretty good new verision, you will be VERY pleased)

http://imagine-msn.com/messenger/en-us/

Posted by: Jennifer at May 12, 2005 7:24 PM

"the other solutions that were on this website were 'Silly'!!"

Interesting, since deleting cookies is, in fact, one of the solutions mentioned in the article.

Posted by: Leo at May 12, 2005 7:33 PM
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