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Help, somebody. Okay, here we go. I bought a used Dell Latitude D810 off Ebay Dec. 31st, 2008. I received it and it worked great for about a week. (of course the seller had a 7 day warranty). Then occasionaly the screen would black out. You could move the monitor and mess with the mouse pad and it would pop back up. Then it did it more and more. Some days you could go all day with it doing it once or go when it would do it 5 or 6 times an hour. The other day, we shut it down after leaving and I get the black screen on after the Windows logo. I can enter my password and hear the music come on like the computer works fine. I can load in Safe mode and the monitor works all day. What can I do? Did I change something that made it do this in the first week? I did a Windows update, because the balloon popped up and said updates available. Help, Help, Help...Please. I did all the resolution things asked and no luck. I did the Dell thing where you enable drivers, no luck. I am about to put it under my truck and drive!! It is my daughter's computer and she told her friend the other day that she hates her computer--this while her friend is playing on her new laptop. Here is my equipment. Dell D810, Windows XP Pro Version 2002 service pack 3, Intel 2.13GHz, ATI Mobility Radeon X600 driver. Please help me. Thank you
Posted by: Tony Woody at February 1, 2009 1:01 PMpower supply
your cpu has overheated and is draining your power supply. first make sure your cpu cooler fan is clean before you install a new power supply...
at least a 500 watt...
campaq presario f700, okay boots up great, when you select a user, it goes to a black screen but the mouse curser is still there, tried the safe mode does the same thing black screen with mouse curser but you can see safe mode writen across the top.
thank you for your time sir!
sorry did not help. had a power surge, screen is black when i turn on. i can put a picture on from my collection, when i log off and turn back on - no picture. how do i save. obviously a small problem, as i can get a picture.
Posted by: pearl oneill at February 18, 2009 8:10 AMLeo,
Good call on your method 2 procedure. I recently had the "vgasave disabled issue" and had to move through your steps blindly. A minor adjustment on the number of "v" that I had to press after the tab(since vgasave wasn't the first one-i had a via controller that got tagged and then a vga driver error = 3 "v" total) and I was on my way.
Thanks for the idea. You saved me a major rebuild
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Method-2: If even 'Safe mode with command prompt' is not working try the following process:
1.Login using your user id and passwoerd. Wait atleaset 15 nminutes for windows to be ready. You can not see anything but you can use keyboard to execute the following:
2.Use "Windows+R" to goto Run.
3.Type "devmgmt.msc" (without quotes) and press Enter Key.
4.Press Alt+V and enter the aplhabet "v"
5.Press Alt+V and enter the aplhabet "w"
6.Press tab key and enter the aplhabet "v" (i had to do this 3 times)
7.Rightclick using keybord, press Down key and then Enter key
8.Press ALT+Y and wait for about 10 minutes.
My computer screen went black and it goes to a black screen that says windows failed to start. hardware or software change might be the cause. I have not installed any new hardware. then it asks launch start up repair or start widows normally. but when I check either it returns to the same scree. Can I fix this by buying a new hard drive?
Posted by: Daymone at March 22, 2009 10:12 AMit could be because your backlight lamp in the screen is faulty
Posted by: Tim at April 3, 2009 11:58 PMOK, having the same trouble as most of the people here, except, I can't get into safe mode either. Regardless of how I boot, after the Windows Vista logo, the screen turns black and all I can see is the mouse. If I wait, the screensaver will kick in and that looks normal(as far as color display and resolution.) So this is obviously not the video card. In addition to this problem, about a week ago, my speakers suddenly stopped working. A little "x" appeared over the speaker icon in the system tray. So not only am I in the dark, but I can't hear either! My laptop is only a year and a half old and has never given me any trouble. I ran all the tests I could find with the Windows CD and not one error was found.
Please help me tackle this problem as I'm up the creek without my laptop. Thank you.
Posted by: Tim Mulf at April 9, 2009 8:45 AMI am not getting display still in safemode i tried nother display card but the same problem again, plz help me plz,
Posted by: Jikar at April 18, 2009 1:57 AMim having this very same problem. i turn on the computer, click the user account (which is mine) then type in the password and from there it goes to a black screen. i literally see NOTHING but the mouse pointer. i even tried the safe mode but still nothing. i also tried everything in the "F8" options menu.
Posted by: Rick at April 22, 2009 10:54 AM
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