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Why can't I open attachments in Hotmail?

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For three days now I can't see my e-mails. I'll sign in and it won't pop up... everything seems to be connected.. help..

Posted by: linda mcdonald at August 30, 2007 4:39 AM

I have only lost the ability to open up my hotmail attachments a few days ago ,up till then no problem.Have I done accidently chaged something or has hotmail changed something.

Posted by: alan Trotman at November 14, 2007 4:54 AM

Mine is a strange one. First, I never open emails if I don't know the sender.
Two weeks ago, I found that when I sent a '.doc' attachment, it couldn't be opened, (even tried sending one to myself!), but photo files and pdf files could be opened without any problem. I had no viruses in my computer, and then discovered this was happening when sending from any computer, work, friend, internet cafe etc.
I suddenly discovered that it was my email account that was causing the problem, and it seems to be ok now I've opened a different account. Can a virus infect an email address? or has somebody hacked it?
I'm still baffled (and stressed out !!), but at least seem to have the problem behind me, now.

Posted by: tony at November 22, 2007 7:15 PM

There seems to be a new problem here, related more to Hotmail's virus software than anything else. It seems the current virus software update has screwed up the ability to scan .zip files, and the virus scan doesn't know how to even read them. It just pops up an error saying "File contains too many embedded zip files" and won't let you touch it. You can't forward it, can't download it, and it just sits. They've changed things enough that you can no longer forward attachments that the virus scan hasn't already given the okay on. I've gotten this on several occasions now, all very frustrating, and forcing me to use another email service just for attachments.

I've sent a complaint to MS about it, hopefully someone will fix it quick. It only started happening in the past couple of weeks or so I think.

Posted by: Steve at December 21, 2007 4:15 PM

In a related issue, I can't type in any message into outgoing Hotmail e-mails. If I try to forward a message, thast message won't go either. I send an e-mail, but the content is lost. How come? What can i do about it?

Posted by: Frank at January 5, 2008 11:06 AM

how to open Doc. Exl. and other attachment from botmail.
Please advise ? Thank you

Posted by: Donald at January 14, 2008 10:38 AM

please gime a idea how open my picture attachment

Posted by: manny sancho at February 21, 2008 9:33 AM

Leo
Your solutions were useless to me because I only wanted to open my emails not attachements.
Regards
Les

Posted by: Les at July 4, 2008 4:35 PM

I contacted Norton live chat because I couldn't open email attachments in Hotmail. Their advice was as follows: IE/Tools/Options/Programs/Manage Add-ons/disable Norton Confidential. Open Norton and go to Phishing Protection and click ignore. BINGO everything works. Hope this helps someone.

Posted by: Jules at July 31, 2008 1:09 AM

I receive e mails with a photo attachment. When I open the e mail, the picture is a "gray block'". t is not with all e mails. I can open most of the pictures. Is there a way I can reprogram HotMail to open all photos? thank you

Posted by: lynne legare at August 2, 2008 7:52 AM
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