Ask Leo! by Leo A. Notenboom

How do I fix this high CPU usage svchost virus or whatever it is?

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I too just purchased an HP all-in-one printer and noticed cpu usage @ 100% and sluggish response. After 3 hrs on phone w/ HP tech support, he told me to upgrade my XP to Vista or to purchase a Security Sweep to correct the problem. After installing Norton 360, my problem still existed. Thanks to your website and reading Don's post re: the disable of HP Digital Imagining Monitor .. problem was fixed! Maybe HP's tech support in India should subscribe to your site!!

Posted by: tina at February 10, 2008 7:46 AM

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"Maybe HP's tech support in India should subscribe to your
site!!"

:-)

Actually I have been contacted on occasion by various folks
in tech support roles for major companies. And I also have a
fairly significant readership in India.

Leo

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Posted by: Leo A. Notenboom at February 11, 2008 8:59 AM

I, too, had this problem after installing an HP all-in-one wireless printer (HP C4385). Disabling the Digital Imaging Monitor did not help for some reason, so I uninstalled the printer drivers & software and emailed HP's tech support. I got the following suggestion:

1. Click Start Menu >> Click “Run”
2. In the Run text box type “services.msc” without quotes, and press enter.
3. Find Windows Image Acquisition (WIA) entry in the list of services in the right hand side pane.
4. Double-click the Windows Image Acquisition (WIA) icon. The Windows Image Acquisition (WIA) Properties (Local Machine) windows will open.
5. On the General tab, click the drop-down arrow in the Start-up Type box and select Disabled.
6. Click Stop. Ensure that Service Status displays Stopped.
7. Click Apply, and then click OK.

Then I reinstalled the printer, and now everything is as it should be! (Printer works, CPU usage normal.)

Also, for the record, I recommend emailing HP's tech support as opposed to calling them. I emailed them on a Friday and received the instructions on Saturday, then a follow-up on Sunday when I didn't reply right away!

Posted by: EJH at February 11, 2008 6:25 PM

3/13/08. We have a recently cleaned and reinstalled Win XP SP2 + all current updates on which svchost.exe was grabbing all of the available CPU and things were unbearably sluggish. Looking at Task Manager sorted by CPU I noted that ALG.EXE was at 0% but also near the top of the list. It's Application Layer Gateway for 3rd party plug-ins and for Windows Firewall. We're behind a firewall so disabling Windows Firewall solved the problem. However, what the heck was WF doing that kept it banging away at ALG -> SVCHOST? It could be a problem for folks not already behind a firewall. Fortunately, I use Zone Alarm Internet Security Suite on XP and Vista so WF doesn't run actively.

Posted by: Bob Hambleton at March 13, 2008 12:21 PM

my notebook running XP is having a similar problem but with 95% of CPU power running on a program named wmiprsv.exe no matter how this application is closed/removed/delete, it keeps coming back - presumably it is part of Windows' system file.

at a complete loss

Posted by: Alex Chan at April 4, 2008 5:07 AM

on may 11, 07 a comment posted by "guest" suggested typing at the C: prompt: sc config wuauserv type=own so that windows update has it's own svchost
is there a way to undo this command (long story)
by the way, the windows KB927891 patch didn't work but re-loading networked HP printer without the imaging software helped
though the auto update still runs up the scchost on occasion (per process explorer)

Posted by: David Adson at April 9, 2008 8:14 PM

I am tired of all of these problems with svchost. I have decided to get a MAC. Life will be much easier.

Posted by: Rob M at April 12, 2008 4:12 AM

My computer is extremely slow as of late and when I open up task manager there are several iexplorer.exe processes (taking up 90% CPU usage) even when I aren't using the internet. When the previous problem had not yet arisen, there is was a process named 'remote cash dale.exe' - I have no idea what that is but it uses a whole lot of my CPU (ranging from 50%-99%). The two processes now take it in turns to torment me by slowing my computer to an unbarable speed. Please could you give me some advice?

Posted by: Sarah W at April 22, 2008 8:21 AM

when i play games my cpu usage goes high.some times system will automatically restarts.some svchost process some times some other process is taking high cpu. the same problem will revealed when i installs any software alsi

i have formated entire system and reinstall but the problem still there and one thing is when i open bios also my cpu gives noice
Is it hardware problem
please help me

Posted by: Ravi at May 3, 2008 12:11 PM

looks like my svchost is screwy too, it's been hogging CPU for a week or two and got really bad the last couple of days

I'm using XP home SP2, and have updates thru KB945533 on 4/14/08 including the KB927891 patch

my usual browser is FireFox 2.0.0.14

CA Security Center 4.0.0.182 didn't find a virus or spyware

I had AutoUpdate turned on to download but let me manually install but turned it off completely and svchost.exe seems to be OK now

except, I went to Windows Update using IE7 this morning and when I try the auto check for what update(s) I need the green status indicator just keeps moving across the bar and it never gets further, I let it run for an hour, I've tried this with both CA addons and firewall disabled as well as popup OK for microsoft.com

Posted by: dave at May 9, 2008 2:12 PM
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