In my experience, this error message is most often associated with a Flash file. I don't know if other people have observed the same? My first question would therefore be something along the lines of "were you running a flash program or a flash webpage?"
The problem is most often 'cured' by updating the version of flash player installed on the user's machine.
Ken Crook
May 18, 2007 9:50 PM
I had a similar problem. It occurred when turning off my computer(HP Pavilion, Windows XP/SP2). I had to use a digital camera to snap a picture of the error message off the screen before it disappeared. The message indicated the program was a part of Norton Anti-Virus. I had just installed NAV2007 a few days before. Symantec said to download an updated version of NAV2007, but the link I was given was a dead link. I did not have time at the moment to pursue it further, and since it did not seem to cause any problems, I let it slide and the problem eventually went away.
Gregory Harris
May 19, 2007 6:00 AM
Just last week at I had an error message pop up that read: the instruction at 0x1110cc0 referenced memory at 0x1110cc0 the memory could not be read. So I called my ISP and they like you asked me a bunch of questions what was I doing at the time and I was trying another browser different from IE 7 and another e mail package different from Outlook Express. The other part of the error read ccApp.exe--Application. I was told to call Symantec as this is their error message as they could tell from the message. I called their 800 number and a nice young lady helped me and asked me what I was doing and I told her and she said lets delete all of Norton and re-install it. It worked and no more error message. She told me Norton got confused when I tried to use a different browser and e mail package and could not read memory.
ISADOR RAMREZ
May 19, 2007 9:41 AM
I am getting the same problem and the only thing recently that I have done is updating adobe accorabat reader and I think ever since I did that I keep getting either adobe helper created an erro or ie created an error..
Dr. Arthur Billy
May 19, 2007 12:58 PM
Leo is correct in saying : “That error message, by itself, is kind of like taking your car to your auto mechanic and saying "something's broken". It's nowhere near enough information to even begin to have a clue as to what's going on”
In the below given instructions I added pictures of all windows opening after clicking, however they did not appear in the commentary.
INTRODUCTION
Microsoft has finally addressed several reoccurring common interrelated problems with Windows XP Professional, SP2 and Windows XP Home Edition.
This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying: ”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.
On April 17, 2007 I got the same message after I clicked on Turn Off to shut the computer down about midnight. Not wanting another computer crash as had happened previously, I waited for a long time for it to finish the download and installation. It seemed frozen as nothing was happening. I left the computer on and went to bed.
Checking on the computer in the morning. It had crashed. I force-shut-down the computer then restarted it. I did not expect the computer to start. Much to my surprise it did start and the Microsoft Windows Error Reporting window shown below opened up:
Note: Cannot insert Window
That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???
Throughout out this Instruction click or clicked means left click
I clicked on the green writing under Technical Information.
The Microsoft Knowledge Base Article 9279891 opened up entitled: “You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089”.
You can also click the links below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:
The first problem happened to me several times and it crashed my computer. I had to reformat the C: hard drive and clean-install the Windows XP Professional SP2 operating system and all of the software programs that I use. This takes about 10 hours to do.
The second problem was happening every time I shut down my computer. Apparently it causes the computer to function inefficiently as it is tied in with other problems that you are not aware of as I wasn’t.
The two problems are:
Problem 1.
After shutting down your computer, you get a message from Microsoft on a blue screen: ”Do not shutdown your computer, it will shut down automatically”. Some time later another message comes up essentially saying: “Downloading (or installing) 1 of 12”.
Normally what happens is, if you shut down your computer it will crash, If you do not shut down your computer it will also crash.
Problem 2.
The following message appears when shutting down your computer: “Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug”. . You probably do not know what it means and did not know what to do about it. Debugging does not do anything.
This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying:”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.
On April 17, 2007 I got the same message after I clicked on Turn Off to shut the computer down about midnight. Not wanting another computer crash as had happened previously, I waited for a long time for it to finish the download and installation. It seemed frozen as nothing was happening. I left the computer on and went to bed.
Checking on the computer in the morning. It had crashed. I force-shut-down the computer then restarted it. I did not expect the computer to start. Much to my surprise it did start and the Microsoft Windows Error Reporting window shown below opened up:
Note: I could not insert the picture
That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???
Throughout out this Instruction click or clicked means left click
I clicked on the green writing under Technical Information.
The Microsoft Knowledge Base Article 9279891 opened up entitled: “You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089”.
You can also click on the link below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:
The following is excerpted from KB 927891 Published February 20, 2007:
Description of the Symptoms:
Consider the following scenario. You apply the hotfix package that is described in Microsoft Knowledge Base article 916089. Then, you try to install an update from Windows Update or from Microsoft Update. In this scenario, the Svchost.exe process that runs Windows Update stops responding. Additionally, you receive an access violation. This access violation stops the Server services and the Workstation service. For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:
916089, http://support.microsoft.com/kb/916089/. When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100
Note: Typical of Microsoft it first directs you to open another Knowledge Base article 916089 by clicking a blue link 916089
RESOLUTION
Microsoft then gives a Resolution by clicking on the link below:
Update for Windows XP (KB927891) Opens. To continue to download you must click on the button Continue as Validation is required. Please note that Microsoft never makes anything easy for its customers:
“This download is available to customers running genuine Microsoft Windows. Please click the Continue button to begin Windows validation. As described in our privacy statement, Microsoft will not use the information collected during validation to identify or contact you.”
Note: I could not insert the following Windows:
"Update for Windows XP(KB927891)"
"Install the Genuine Windows Validation Component"
Hopefully after you click on Continue, have the Microsoft Genuine Validation software installed or Microsoft has installed it for you without your permission or knowledge, the above given window, Install Genuine Windows Validation Component may open. Scroll down and follow the instructions. If you have any problems call me or send me an e-mail and I will help you
If you do everything correctly and you do not have a pirated version of Windows XP, or any other pirated Microsoft software on your computer, following window will appear which allows you to download KB27891.
Note I could not insert the Window:
:Update for Windows XP (KB927891)"
Click on Download. The following window will appear:
Note : I could not insert the Window:
"File Download Security Warning"
You can either save the file or by clicking on Save, or you can install it directly by clicking on Run.
When completed the following window will appear:
Note: I could not insert the Window:
"Thank you for Downloading Update for Windows XP(KB927891)
Congratulations. You have just completed the first phase of the solution
Remember the following excerpted from KB927891 when you first opened it?
“For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:
916089 (http://support.microsoft.com/kb/916089/) When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 for prolonged periods“
This is a pretty serious situation: “…..CPU utilization may reach 100”
Click on the link 916089. If it does not open right away Press and hold down the Ctrl key, left click on the link 916089 and let go the Ctrl key. It will open.
the Knowledge Base, KB, Article 916089 entitled: “FIX: When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 percent for prolonged periods”
You can also open KB 916089 by clicking
the link below that I have included for you to make life easier later if you need to go back to them:
Excerpted below from KB 916089 are the symptoms of another related problem. You may have had the following message appear on several occasions when you were computing and wanted to shut down your computer. Like me you probably did not know what it meant and did not know what to do with it.
Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug
This message appeared many times on my computer. I could not find any information on how to permanently solve it and called Microsoft Technical Support. They wanted $49.95 up front to talk to me. I told the technical support fellow what he could do with his $49.95 blood money for mediocre technical support.
When it appeared again and again I clicked OK to terminate it. Debugging as usual did not do a thing. I believe it may be a Microsoft pacifier to give you a warm feeling of security that Microsoft is doing something.
Every time I turned my computer off, no matter what I did it would not go away and would come back later.
By the way Microsoft does warn all of us illiterate peasants who buy its products that these Knowledge Base articles are written for knowledgeable technical professionals no less and recommends that the peons who buy its products to hire the services of a computer technical professional.
Being facetious, I think the gnomes at Microsoft write these articles for themselves to impress themselves and their superiors. You are right I do not like the way Microsoft does business
I Downloaded KB 916089. Lo and behold, you could have knocked me over with a feather, there was the beast contributing to another problem
Excerpted from Microsoft Article KB 916089 is the following:
SYMPTOMS
When you run Microsoft Windows Update to scan for updates or to apply updates to any applications that use Microsoft Windows Installer (MSI) 3.1 together with Windows Update, CPU utilization may reach 100 percent for prolonged periods. Additionally, you may receive the following error message in Event Viewer on a Microsoft Windows XP-based computer:
Application popup: svchost.exe-Application Errror: The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read".
You may experience this problem when you try to scan for Microsoft Office updates. You may also experience this problem when you use the following update mechanisms:
• The Microsoft Update Web site
• Automatic Updates through the Internet or through Windows Server Update Services (WSUS)
• Microsoft Systems Management Server Inventory Tool for Microsoft Updates (SMS ITMU)
• Microsoft Baseline Security Analyzer (MBSA)
• Any application that performs update scans by using the offline scan CAB file (Wsusscan.cab) that uses the Windows Update Agent (WUA)
For example, you may experience this problem when you try to scan for Microsoft Office updates or when you apply an update to any application on a computer that uses Microsoft Windows Installer 3.1 (also know as MSI) together with the Windows Update Agent.
CAUSE
This problem may occur when you have Microsoft Office installed and the Windows Update Agent tries to scan for Windows Installer updates.
RESOLUTION
Important: The hotfix that is described in this article has been replaced by a more recent hotfix. Apply the latest Msi.dll hotfix as described in the following Microsoft Knowledge Base article: 927891
(http://support.microsoft.com/kb/927891/.
You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089
HOTFIX INFORMATION
According to Microsoft:
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix.
Note from Arthur: You do not have to do that as you already have used KB 927891 to fix another related problem which also fixes this problem, I Hope.) For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Microsoft Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
As I said before, Wonders never cease.
So far I have not had a repeat of the problems I was experiencing and it seems my computer is running much better. It may be too early to tell. Time alone will tell. You cannot assume or take anything for granted when using a PC computer fueled by Windows XP.
With best regards,
Dr. Arthur F. Billy
Frustrated MSVictim
May 29, 2007 11:54 PM
While I have not yet going through all of the hotfix solutions regarding the post of Dr. Arthur Billy - which does seem to have some merit and potentially may resolve the issues. It is important to note here as is not EXPLICITLY indicated in the solutions posts that this is not a WindowsXP issue. It is a Windows issue - period. The problem can (and has in my case) affect Windows2000 boxes as well - both server and professional. However, not all of them.
I think Microsoft is really dodging the bullet on this one since there should be a class action lawsuit being started here. We're "FORCED" to download software against our wishes in order to make a piece of software we (hopefully) purchased from them in order to make said software work properly. When we do as we are made to do and install this software and related patches - our systems are worse off than before!! Now we have to install more patches and waste more time looking everywhere for a solution. Which may or may not work entirely either - only to (probably) have it break later on down the road.
Now I have two consipracy theories about this - which could work together but are exclusive of each other. Although I can speak only for myself - I personally didn't have any problems with this until after the commercial release of Vista - now after it's release I have 4 computers (2 Win2K and 2 WinXP-SP2) that are having the problem. Wouldn't it be 'quaint' if the REAL solution in Microsoft's eyes was to FORCE us to upgrade to that unholy-piece-of-crap OS that has sent droves of PC users to the Apple store over the past 4 months!! Secondarily, since the official dogma from MS is that the Genuine Microsoft Validation is an optional installation, and is not REQUIRED in order to use the OS and related software - just to download other software and certain updates (so how 'optional' is it really). Now wouldn't it be nice to release a hotfix that would cause problems on any system that either didn't install that software, or didn't install a patch that required it - problem solved - anyone with a priated copy of their software is now screwed!!! Well, I buy my software (at least the software I actually use and don't just try out and delete) - however, because they got a little too fancy - my stuff is broken too!! YAY!! Looks like I have one more reason to do everything but play games on Linux - I think I might actually steal my next copy of Windows... that way when they trash it I don't feel frustrated at all when I have to reboot into Linux or turn on my Mac in order to actually get some work done.
Joel
June 4, 2007 10:16 AM
I too have this error, Everytime I try to run certain software, or video games it seems to happen more too on my computer, I get a memory reference error, it's very frustrating. Also every solution I try to do does not work =(.
Deke
June 14, 2007 12:01 PM
I also have the "Referenced memory atxxxx. The memory could not be read" problem each time I open Windows Explorer, like doing My Computer, or My Documents. I got it about a weeek ago. It actually went away for a day or so but came back to haunt my win2kserver.
As others have, I have searched for those having a similar situation and have concluded that this problem has NOTHING to do with a particular application or file type.
I also searched for a "fix" to this issue and NOTHING I see that has been suggested/tried that fixes the problem!
I did find that, as a work-around, I can leave the msgbox with the "The memory could not be read" msg and then I could open other folders, My Computer, etc. w/o that msg coming up again. So, I leave the msgbox open and move it to out of the way and go on my merry(?) way.
There's got to be an MS programmer out there that can get into the explorer.exe code and determine what is causing the "access violation" and give us a fix.
Martin Thorn
September 8, 2007 6:19 PM
My message says "0x037e7ecd" referenced memory at "0x03a82d7c". The memory could not be "read. Click on ok to terminate the program.
(I don't have a clue what to do to fix this).
George
February 16, 2008 4:58 PM
the instruction at"0x06a4fdb3" referenced memory at"0x00000044". the memory could not be "read".I am running WindowsXP SP2 with Office 2003.Antivirus program Zone Alarm updated and scanning daily. XoftspySE scanning 3 times per and upto date week
I get this error when I am in a web page and try to click on link to open an adobe acrobat reader file.
Any idea?
George
Comments
Read the article that everyone's commenting on.
May 16, 2007 2:20 AM
In my experience, this error message is most often associated with a Flash file. I don't know if other people have observed the same? My first question would therefore be something along the lines of "were you running a flash program or a flash webpage?"
The problem is most often 'cured' by updating the version of flash player installed on the user's machine.
May 18, 2007 9:50 PM
I had a similar problem. It occurred when turning off my computer(HP Pavilion, Windows XP/SP2). I had to use a digital camera to snap a picture of the error message off the screen before it disappeared. The message indicated the program was a part of Norton Anti-Virus. I had just installed NAV2007 a few days before. Symantec said to download an updated version of NAV2007, but the link I was given was a dead link. I did not have time at the moment to pursue it further, and since it did not seem to cause any problems, I let it slide and the problem eventually went away.
May 19, 2007 6:00 AM
Just last week at I had an error message pop up that read: the instruction at 0x1110cc0 referenced memory at 0x1110cc0 the memory could not be read. So I called my ISP and they like you asked me a bunch of questions what was I doing at the time and I was trying another browser different from IE 7 and another e mail package different from Outlook Express. The other part of the error read ccApp.exe--Application. I was told to call Symantec as this is their error message as they could tell from the message. I called their 800 number and a nice young lady helped me and asked me what I was doing and I told her and she said lets delete all of Norton and re-install it. It worked and no more error message. She told me Norton got confused when I tried to use a different browser and e mail package and could not read memory.
May 19, 2007 9:41 AM
I am getting the same problem and the only thing recently that I have done is updating adobe accorabat reader and I think ever since I did that I keep getting either adobe helper created an erro or ie created an error..
May 19, 2007 12:58 PM
Leo is correct in saying : “That error message, by itself, is kind of like taking your car to your auto mechanic and saying "something's broken". It's nowhere near enough information to even begin to have a clue as to what's going on”
In the below given instructions I added pictures of all windows opening after clicking, however they did not appear in the commentary.
INTRODUCTION
Microsoft has finally addressed several reoccurring common interrelated problems with Windows XP Professional, SP2 and Windows XP Home Edition.
This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying: ”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.
On April 17, 2007 I got the same message after I clicked on Turn Off to shut the computer down about midnight. Not wanting another computer crash as had happened previously, I waited for a long time for it to finish the download and installation. It seemed frozen as nothing was happening. I left the computer on and went to bed.
Checking on the computer in the morning. It had crashed. I force-shut-down the computer then restarted it. I did not expect the computer to start. Much to my surprise it did start and the Microsoft Windows Error Reporting window shown below opened up:
Note: Cannot insert Window
That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???
Throughout out this Instruction click or clicked means left click
I clicked on the green writing under Technical Information.
The Microsoft Knowledge Base Article 9279891 opened up entitled: “You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089”.
You can also click the links below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:
http://support.microsoft.com/?kbid=927891
The first problem happened to me several times and it crashed my computer. I had to reformat the C: hard drive and clean-install the Windows XP Professional SP2 operating system and all of the software programs that I use. This takes about 10 hours to do.
The second problem was happening every time I shut down my computer. Apparently it causes the computer to function inefficiently as it is tied in with other problems that you are not aware of as I wasn’t.
The two problems are:
Problem 1.
After shutting down your computer, you get a message from Microsoft on a blue screen: ”Do not shutdown your computer, it will shut down automatically”. Some time later another message comes up essentially saying: “Downloading (or installing) 1 of 12”.
Normally what happens is, if you shut down your computer it will crash, If you do not shut down your computer it will also crash.
Problem 2.
The following message appears when shutting down your computer: “Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug”. . You probably do not know what it means and did not know what to do about it. Debugging does not do anything.
This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying:”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.
On April 17, 2007 I got the same message after I clicked on Turn Off to shut the computer down about midnight. Not wanting another computer crash as had happened previously, I waited for a long time for it to finish the download and installation. It seemed frozen as nothing was happening. I left the computer on and went to bed.
Checking on the computer in the morning. It had crashed. I force-shut-down the computer then restarted it. I did not expect the computer to start. Much to my surprise it did start and the Microsoft Windows Error Reporting window shown below opened up:
Note: I could not insert the picture
That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???
Throughout out this Instruction click or clicked means left click
I clicked on the green writing under Technical Information.
The Microsoft Knowledge Base Article 9279891 opened up entitled: “You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089”.
You can also click on the link below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:
http://support.microsoft.com/?kbid=927891
The following is excerpted from KB 927891 Published February 20, 2007:
Description of the Symptoms:
Consider the following scenario. You apply the hotfix package that is described in Microsoft Knowledge Base article 916089. Then, you try to install an update from Windows Update or from Microsoft Update. In this scenario, the Svchost.exe process that runs Windows Update stops responding. Additionally, you receive an access violation. This access violation stops the Server services and the Workstation service. For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:
916089, http://support.microsoft.com/kb/916089/. When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100
Note: Typical of Microsoft it first directs you to open another Knowledge Base article 916089 by clicking a blue link 916089
RESOLUTION
Microsoft then gives a Resolution by clicking on the link below:
http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A
Update for Windows XP (KB927891) Opens. To continue to download you must click on the button Continue as Validation is required. Please note that Microsoft never makes anything easy for its customers:
“This download is available to customers running genuine Microsoft Windows. Please click the Continue button to begin Windows validation. As described in our privacy statement, Microsoft will not use the information collected during validation to identify or contact you.”
Note: I could not insert the following Windows:
"Update for Windows XP(KB927891)"
"Install the Genuine Windows Validation Component"
Hopefully after you click on Continue, have the Microsoft Genuine Validation software installed or Microsoft has installed it for you without your permission or knowledge, the above given window, Install Genuine Windows Validation Component may open. Scroll down and follow the instructions. If you have any problems call me or send me an e-mail and I will help you
If you do everything correctly and you do not have a pirated version of Windows XP, or any other pirated Microsoft software on your computer, following window will appear which allows you to download KB27891.
Note I could not insert the Window:
:Update for Windows XP (KB927891)"
Click on Download. The following window will appear:
Note : I could not insert the Window:
"File Download Security Warning"
You can either save the file or by clicking on Save, or you can install it directly by clicking on Run.
When completed the following window will appear:
Note: I could not insert the Window:
"Thank you for Downloading Update for Windows XP(KB927891)
Congratulations. You have just completed the first phase of the solution
Remember the following excerpted from KB927891 when you first opened it?
“For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:
916089 (http://support.microsoft.com/kb/916089/) When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 for prolonged periods“
This is a pretty serious situation: “…..CPU utilization may reach 100”
Click on the link 916089. If it does not open right away Press and hold down the Ctrl key, left click on the link 916089 and let go the Ctrl key. It will open.
the Knowledge Base, KB, Article 916089 entitled: “FIX: When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 percent for prolonged periods”
You can also open KB 916089 by clicking
the link below that I have included for you to make life easier later if you need to go back to them:
http://support.microsoft.com/kb/916089/
Excerpted below from KB 916089 are the symptoms of another related problem. You may have had the following message appear on several occasions when you were computing and wanted to shut down your computer. Like me you probably did not know what it meant and did not know what to do with it.
Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug
This message appeared many times on my computer. I could not find any information on how to permanently solve it and called Microsoft Technical Support. They wanted $49.95 up front to talk to me. I told the technical support fellow what he could do with his $49.95 blood money for mediocre technical support.
When it appeared again and again I clicked OK to terminate it. Debugging as usual did not do a thing. I believe it may be a Microsoft pacifier to give you a warm feeling of security that Microsoft is doing something.
Every time I turned my computer off, no matter what I did it would not go away and would come back later.
By the way Microsoft does warn all of us illiterate peasants who buy its products that these Knowledge Base articles are written for knowledgeable technical professionals no less and recommends that the peons who buy its products to hire the services of a computer technical professional.
Being facetious, I think the gnomes at Microsoft write these articles for themselves to impress themselves and their superiors. You are right I do not like the way Microsoft does business
I Downloaded KB 916089. Lo and behold, you could have knocked me over with a feather, there was the beast contributing to another problem
Excerpted from Microsoft Article KB 916089 is the following:
SYMPTOMS
When you run Microsoft Windows Update to scan for updates or to apply updates to any applications that use Microsoft Windows Installer (MSI) 3.1 together with Windows Update, CPU utilization may reach 100 percent for prolonged periods. Additionally, you may receive the following error message in Event Viewer on a Microsoft Windows XP-based computer:
Application popup: svchost.exe-Application Errror: The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read".
You may experience this problem when you try to scan for Microsoft Office updates. You may also experience this problem when you use the following update mechanisms:
• The Microsoft Update Web site
• Automatic Updates through the Internet or through Windows Server Update Services (WSUS)
• Microsoft Systems Management Server Inventory Tool for Microsoft Updates (SMS ITMU)
• Microsoft Baseline Security Analyzer (MBSA)
• Any application that performs update scans by using the offline scan CAB file (Wsusscan.cab) that uses the Windows Update Agent (WUA)
For example, you may experience this problem when you try to scan for Microsoft Office updates or when you apply an update to any application on a computer that uses Microsoft Windows Installer 3.1 (also know as MSI) together with the Windows Update Agent.
CAUSE
This problem may occur when you have Microsoft Office installed and the Windows Update Agent tries to scan for Windows Installer updates.
RESOLUTION
Important: The hotfix that is described in this article has been replaced by a more recent hotfix. Apply the latest Msi.dll hotfix as described in the following Microsoft Knowledge Base article: 927891
(http://support.microsoft.com/kb/927891/.
You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089
HOTFIX INFORMATION
According to Microsoft:
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix.
Note from Arthur: You do not have to do that as you already have used KB 927891 to fix another related problem which also fixes this problem, I Hope.) For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Microsoft Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
As I said before, Wonders never cease.
So far I have not had a repeat of the problems I was experiencing and it seems my computer is running much better. It may be too early to tell. Time alone will tell. You cannot assume or take anything for granted when using a PC computer fueled by Windows XP.
With best regards,
Dr. Arthur F. Billy
May 29, 2007 11:54 PM
While I have not yet going through all of the hotfix solutions regarding the post of Dr. Arthur Billy - which does seem to have some merit and potentially may resolve the issues. It is important to note here as is not EXPLICITLY indicated in the solutions posts that this is not a WindowsXP issue. It is a Windows issue - period. The problem can (and has in my case) affect Windows2000 boxes as well - both server and professional. However, not all of them.
I think Microsoft is really dodging the bullet on this one since there should be a class action lawsuit being started here. We're "FORCED" to download software against our wishes in order to make a piece of software we (hopefully) purchased from them in order to make said software work properly. When we do as we are made to do and install this software and related patches - our systems are worse off than before!! Now we have to install more patches and waste more time looking everywhere for a solution. Which may or may not work entirely either - only to (probably) have it break later on down the road.
Now I have two consipracy theories about this - which could work together but are exclusive of each other. Although I can speak only for myself - I personally didn't have any problems with this until after the commercial release of Vista - now after it's release I have 4 computers (2 Win2K and 2 WinXP-SP2) that are having the problem. Wouldn't it be 'quaint' if the REAL solution in Microsoft's eyes was to FORCE us to upgrade to that unholy-piece-of-crap OS that has sent droves of PC users to the Apple store over the past 4 months!! Secondarily, since the official dogma from MS is that the Genuine Microsoft Validation is an optional installation, and is not REQUIRED in order to use the OS and related software - just to download other software and certain updates (so how 'optional' is it really). Now wouldn't it be nice to release a hotfix that would cause problems on any system that either didn't install that software, or didn't install a patch that required it - problem solved - anyone with a priated copy of their software is now screwed!!! Well, I buy my software (at least the software I actually use and don't just try out and delete) - however, because they got a little too fancy - my stuff is broken too!! YAY!! Looks like I have one more reason to do everything but play games on Linux - I think I might actually steal my next copy of Windows... that way when they trash it I don't feel frustrated at all when I have to reboot into Linux or turn on my Mac in order to actually get some work done.
June 4, 2007 10:16 AM
I too have this error, Everytime I try to run certain software, or video games it seems to happen more too on my computer, I get a memory reference error, it's very frustrating. Also every solution I try to do does not work =(.
June 14, 2007 12:01 PM
I also have the "Referenced memory atxxxx. The memory could not be read" problem each time I open Windows Explorer, like doing My Computer, or My Documents. I got it about a weeek ago. It actually went away for a day or so but came back to haunt my win2kserver.
As others have, I have searched for those having a similar situation and have concluded that this problem has NOTHING to do with a particular application or file type.
I also searched for a "fix" to this issue and NOTHING I see that has been suggested/tried that fixes the problem!
I did find that, as a work-around, I can leave the msgbox with the "The memory could not be read" msg and then I could open other folders, My Computer, etc. w/o that msg coming up again. So, I leave the msgbox open and move it to out of the way and go on my merry(?) way.
There's got to be an MS programmer out there that can get into the explorer.exe code and determine what is causing the "access violation" and give us a fix.
September 8, 2007 6:19 PM
My message says "0x037e7ecd" referenced memory at "0x03a82d7c". The memory could not be "read. Click on ok to terminate the program.
(I don't have a clue what to do to fix this).
February 16, 2008 4:58 PM
the instruction at"0x06a4fdb3" referenced memory at"0x00000044". the memory could not be "read".I am running WindowsXP SP2 with Office 2003.Antivirus program Zone Alarm updated and scanning daily. XoftspySE scanning 3 times per and upto date week
I get this error when I am in a web page and try to click on link to open an adobe acrobat reader file.
Any idea?
George
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