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How do I remove a file that my anti-virus says can't be quarantined?

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There's also a free program called Unlocker that might help you out in this situation..

If you follow the link below, you will see just how much better it is than most other programs that do this type of thing, including GiPo@MoveOnBoot.
http://ccollomb.free.fr/unlocker/
(see the chart at the bottom)

Posted by: Chris at August 8, 2007 1:13 PM

Actually, for the novice persons the easier thing would be the following:
1) Upload those pictures to a website. There are plenty of websites where you could upload for free.
2) Then do whatever you want to clean up your computer. Then download the pictures again. So you will not risk deleting your pictures anyway.

Posted by: Yudhi at August 10, 2007 6:53 PM

Great stuff, Leo, but I think the first step should be to try another anti-virus program, such as the free version of AVG or Panda. On several occasions, I have been able to do that, and avoid a lot of hassle.

Posted by: Jim Breslin at August 10, 2007 7:00 PM

I should back up important files but how do you put(example) pictures onto a CD. I think they call it burning. Do you need a speacial program. Any way I think the information in your letters are good for more experienced computer people.

Posted by: Raymond Hughes at August 10, 2007 10:58 PM

Unlocker has worked for myself many times and is a great program when normal delete or an erase program does not work.

Posted by: Bob at August 11, 2007 3:43 PM

Regarding burning to a CD:
There are special programs, such as Nero or Easy Media Creator which you can purchase, or free programs (find some on www.download.com). If you have Windows XP, it has a built-in burning utility, which you can use by dragging-and-dropping the files you want to copy to an optical drive (of course, this assumes that you have a burner as one of your optical drives).

Posted by: Harry at August 12, 2007 8:50 AM

I had a similar problem recently. I could not start windows in safe mode, F8 does not seem to work for me. What I did was re-start windows with the windows restore turned off. It worked!

Posted by: Christopher at August 12, 2007 11:49 AM

I recommend this procedure: http://forums.majorgeeks.com/showthread.php?t=35407

It has saved my life (and that of many others) on numerous occasions.

Good luck!

Posted by: vincent at September 3, 2007 8:47 AM

my removable disc says it has some virus.hw can i remove it.

Posted by: samsheer at November 18, 2008 7:05 AM

I removed several trogans that I got yesterday, I used Malwarebytes. Now when I go to my pictures, the folders are there with the title, but they won't open. Any suggestions?

Posted by: Jim Taylor at March 20, 2009 6:50 AM
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