Ask Leo! by Leo A. Notenboom

I have annoying malware, but my anti-malware tools don't remove it. What do I do?

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Malwarebytes, as recommended. I had this. Tried the complicated manual instructions variously suggested, but Malwarebytes finally got it.
If you have icons missing, this malware moves and hides them, different folders on different infections. You just have to look/search for them.

Posted by: Paul Higgins at October 21, 2008 2:10 PM

In addition to regular scanning by various up to date prevention programs I run a weekly automated backup using Acronis TrueImage, so that the latest available image is never more than a few days old and slightly older versions are also available should the infection have arrived a while ago. Sometimes restoring a backup image is quicker and easier than routing out a pest, and certainly quicker and simpler than reinstalling Windows. Restoring from a clean image file also ensures that all traces of the pest are gone.

Posted by: John Pen at October 21, 2008 4:32 PM

I run SpybotSD, Avast corporate edition,and use Spyware blaster,rogue remover and Malwarebytes. So far they have clobbered anything the net throws at me,I use memeo auto sync and Active disk image [ a heap easier to use than Acronis - which is a technicians nightmare]

Posted by: peter Springsteen at October 21, 2008 4:48 PM

I find that Spyware Blaster is the best thing to use. I used to also use Lavasoft's Adaware and Spybot Search & Destroy, but for years all they found were cookies. I came to realize that Spyware Blaster was doing the job, and I've been using it with a good firewall (hardware & software) and antivirus for about 3 years now with not a single problem. I have the newest version of AVG and it has some antispyware components and it hasn't found anything yet. Not even a virus.

Posted by: Linda White at October 21, 2008 4:55 PM

I would like to recommend Search-and-destroy to anyone that wants a good scan for their computer. I tired many other scanners in the past but so far I like this one the best. It’s cheaper than many of the others and it cost less. What more can you ask for? The antispyware solution from Search-and-destroy found at http://www.search-and-destroy.com is a great option whether you use your computer for work or personal use. It will keep it clear and clean of antispyware that bogs down your PC and causes it to be sluggish and annoying.

Please be aware that this is not the same product as Spybot Search & Destroy. This other product has a very similar name, but is not the same product. It's Spybot that most sites recommend.

- Leo
30-Oct-2008

Posted by: Ruth at October 30, 2008 1:04 AM

Boot into safe mode before running / installing spybot. It will take care of the problem. I know for a fact...I had the same issue. My infection came from a fake flashplayer link.

Posted by: Curtis at October 30, 2008 4:10 PM

i want to get rid of tyhat anti virus 2009 thing.it keeps popping up.and i hate it n.willl someone help me

That's already been addressed in this article How can an infection like Antivirus XP 2008 happen? - be sure to read the comments as well.
- Leo
08-Nov-2008

Posted by: angela at November 7, 2008 12:19 PM
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