That's why its always a good idea to keep your original driver disks in a safe place. Saves you a lot of time when you are reinstalling so you don't have to go crazy looking for the necessary drivers.
[link removed]
Posted by: Robert Pereda at August 4, 2009 8:16 AM
A couple of months ago I rebuilt my PC with a Gigabyte EP45 DS3 motherboard and installed an MSI Video Graphics Accelerator board. All went well until I tried to get sound from the motherboard. Since I could get sound on a USB headset, I assumed I just had a driver issue. Checking with a local PC installation shop, however, I was told that I would have to reinstall XP and have the OEM motherboard drivers installed immediately before doing anything else - apparently this is necessary to get the MB drivers working properly with XP. He noted that Vista would not have needed a reinstall. Since I already had a lot of software installed, etc., the cheaper solution was a €21 sound card, which works for me - the only drawback being that I lose a slot on the MB. His solution didn't strike me as being fully correct, but there was no other information available and - realistically - time is money. I'm not trying to create the next symphony on this system, but it's food for thought if anyone else hits the wall on this issue.
Posted by: Richard Holliday at August 4, 2009 9:12 AM
Ah, the joys of upgrading or as is in this case, downgrading. Having done a lot of upgrading on my family, friends and my own computers, I quickly learned to get the driver software for the components in each computer, before I upgraded.
Laptops are quite different, though. You can't just open the side of the computer case, to look at the components. Another thing, I really would hate to void the warranty on a new laptop, just because they hated Vista, yet, I really do understand.
My son-in-law got a laptop for free, but, it didn't have a hard drive. It was an older laptop that the county school teachers had used, before they got new ones. It was a Dell and I knew by having another friend who owned a Dell that there was a Service Tag number on the machine. Must admit, that is really a very nice feature on Dell machines.
I looked up his Service Tag at Dell support site and it gave me all the information I needed, plus, the driver software. Another thing, I have learned to do, is always download the manual, whether it is for a laptop or desktop computer or motherboard. You need this information, to correctly upgrade any computer.
HP has a good support site, just for things like drivers, information and etc. I have found information on HP machines made back in the 1990's. For those of us who do repairs, that is wonderful. Just because it is an older computer doesn't mean, it can't be a good, working, useful machine. The older machines are great for young kids, who need to learn the computer basics, for future school work. They don't need the latest, fastest and high tech machine, just one that works and works well, for basic computering.
Posted by: MmeMoxie at August 4, 2009 10:02 AM
The(almost)same happens to me! Rarely my sound disappears and the culprit is simple!...some glitch forces one the Volume controls (Tray icon) to drop to zero!! A mystery but simple to fix.
Posted by: Rocco at August 4, 2009 10:31 AM
I was asked by a client to completely remove all traces of Vista on his new SONY notebook PC & install Windows XP Home from his genuine disk. The installation went OK but many drivers were missing including both sound & NIC. So like Leo has suggested I visited SONY's web site only to find that they didn't nor wouldn't provide any Win XP drivers for that model laptop. This they didn't tell me straight away & promised to contact me in 2/3 weeks. Of course they didn't so I contacted them again. No drivers would be made available so the client then asked me to "just put Vista back on". I couldn't as I'd done exactly as told (written instructions) by the client. Morel is to check if XP drivers are available before "downgrading".
Posted by: David Horsfall at August 4, 2009 11:08 AM
This identical thing happened to me with an almost new HP laptop on which I dumped Vista for XP. The solution was to look on HP web site as you suggest for the dozen or so XP drivers which got everything working again. No big surprise here except for one thing. HP never sold my laptop with XP, so I had to find the drivers for the laptop family, i.e., 1400 instead of 1419us, or whatever (can't remember model). The family drivers worked fine and now both I and the laptop are happy. BTW, using the family drivers was suggested by someone at HP in response to a Google search for downgrading to XP on the particular laptop model number....mike
Posted by: Mike OBrien at August 4, 2009 11:13 AM
Well I followed all advise given by HP but the sound still does not work as there is no XP driver for HP pavillion DV9830.Please prove me wrong.
Posted by: Antonius Reynierse at August 4, 2009 8:28 PM
Leo -- I could not believe my eyes when I opened Leo's Answers #190 today and found this as your lead article. I have been trying to solve a similar problem on a desktop machine with someone who upgraded from XP SP2 to SP3 and lost his sound, and I've spent hours with Google after a download and installation of an updated driver did NOT work. If any of what I write below to Antonius is invalid, please jump in and correct me / it.
You might have to go to your motherboard or sound card manufacturer's website to get what you need. As mentioned above, last week I downloaded and installed on a friend's machine an updated Realtek driver. (It was dated five days before I downloaded it and had been put on their website just three days earlier -- couldn't be much more up-to-date than that!) As I also mentioned, this did NOT do the trick. I have spent hours Googling since then for possible causes and remedies as I don't want to make multiple trips to his house trying one thing each time. From many of the forums and other sites I've checked it seems that the problem might well be SP3 (although I'm not ruling out other possibilities until I try some of the suggestions I've found).
If it is SP3, interestingly, some of the information I've found suggests that the MS UAA Bus Driver has to be uninstalled in order to allow the installation of the Realtek driver -- the exact opposite of (B) above. Perhaps this is true for Realtek (and other?) drivers but not for all. (See http://forums.majorgeeks.com/printthread.php?t=146855 for one discussion, including posts about having to disable the UAA device before uninstalling it.)
I hope we both solve our problems (and that you don't have to spend as much time as I already have on my friend's).
Merna B.
Posted by: Merna B. at August 4, 2009 10:38 PM
Hi fellow e-mailers
Just a small comment as to the reason why people downgrade their operating systems. Our company purchased new computers with Vista, unfortunately our main software systems could not operate on Vista ie. AutoCad and Caddie 9. We only realised this after our purchase, considering the licence fees involved in upgrading our sofware, we opted on downgrading the operating system, hence now we have no sound.
Downgrading is not first option for most people but necessity does play a role.
Many thanks
Posted by: Samantha Chetty at August 7, 2009 1:52 AM
I know I had troubles similar to this in Upgrading to XP ^^(from Vista) and I know that if you can't find the driver(before I found mine), a USB-Sound device works great. It was plug and play and came with the drivers CD.
This is interesting discussion. I wonder if there are general rules or specific ones that dictate which drivers should be installed when...
When you install a new hard drive and then proceed to install an operating system, which drivers must be made available? Would your operating system disc(presumably -- although it could have been loaded onto a hard drive you are installing to or a flash drive...???) need to have compatible motherboard and CPU ...and power supply unit drivers? Are there other basics (non-optional) that would be needed? I am curious if device operability includes basic keyboard, mouse, monitor, power and motherboard and CPU IO instructions(or device drivers), even if not specific to that model but only from a family of models or brand...
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That's why its always a good idea to keep your original driver disks in a safe place. Saves you a lot of time when you are reinstalling so you don't have to go crazy looking for the necessary drivers.
[link removed]
Posted by: Robert Pereda at August 4, 2009 8:16 AMA couple of months ago I rebuilt my PC with a Gigabyte EP45 DS3 motherboard and installed an MSI Video Graphics Accelerator board. All went well until I tried to get sound from the motherboard. Since I could get sound on a USB headset, I assumed I just had a driver issue. Checking with a local PC installation shop, however, I was told that I would have to reinstall XP and have the OEM motherboard drivers installed immediately before doing anything else - apparently this is necessary to get the MB drivers working properly with XP. He noted that Vista would not have needed a reinstall. Since I already had a lot of software installed, etc., the cheaper solution was a €21 sound card, which works for me - the only drawback being that I lose a slot on the MB. His solution didn't strike me as being fully correct, but there was no other information available and - realistically - time is money. I'm not trying to create the next symphony on this system, but it's food for thought if anyone else hits the wall on this issue.
Posted by: Richard Holliday at August 4, 2009 9:12 AMAh, the joys of upgrading or as is in this case, downgrading. Having done a lot of upgrading on my family, friends and my own computers, I quickly learned to get the driver software for the components in each computer, before I upgraded.
Laptops are quite different, though. You can't just open the side of the computer case, to look at the components. Another thing, I really would hate to void the warranty on a new laptop, just because they hated Vista, yet, I really do understand.
My son-in-law got a laptop for free, but, it didn't have a hard drive. It was an older laptop that the county school teachers had used, before they got new ones. It was a Dell and I knew by having another friend who owned a Dell that there was a Service Tag number on the machine. Must admit, that is really a very nice feature on Dell machines.
I looked up his Service Tag at Dell support site and it gave me all the information I needed, plus, the driver software. Another thing, I have learned to do, is always download the manual, whether it is for a laptop or desktop computer or motherboard. You need this information, to correctly upgrade any computer.
HP has a good support site, just for things like drivers, information and etc. I have found information on HP machines made back in the 1990's. For those of us who do repairs, that is wonderful. Just because it is an older computer doesn't mean, it can't be a good, working, useful machine. The older machines are great for young kids, who need to learn the computer basics, for future school work. They don't need the latest, fastest and high tech machine, just one that works and works well, for basic computering.
Posted by: MmeMoxie at August 4, 2009 10:02 AMThe(almost)same happens to me! Rarely my sound disappears and the culprit is simple!...some glitch forces one the Volume controls (Tray icon) to drop to zero!! A mystery but simple to fix.
Posted by: Rocco at August 4, 2009 10:31 AMI was asked by a client to completely remove all traces of Vista on his new SONY notebook PC & install Windows XP Home from his genuine disk. The installation went OK but many drivers were missing including both sound & NIC. So like Leo has suggested I visited SONY's web site only to find that they didn't nor wouldn't provide any Win XP drivers for that model laptop. This they didn't tell me straight away & promised to contact me in 2/3 weeks. Of course they didn't so I contacted them again. No drivers would be made available so the client then asked me to "just put Vista back on". I couldn't as I'd done exactly as told (written instructions) by the client. Morel is to check if XP drivers are available before "downgrading".
Posted by: David Horsfall at August 4, 2009 11:08 AMThis identical thing happened to me with an almost new HP laptop on which I dumped Vista for XP. The solution was to look on HP web site as you suggest for the dozen or so XP drivers which got everything working again. No big surprise here except for one thing. HP never sold my laptop with XP, so I had to find the drivers for the laptop family, i.e., 1400 instead of 1419us, or whatever (can't remember model). The family drivers worked fine and now both I and the laptop are happy. BTW, using the family drivers was suggested by someone at HP in response to a Google search for downgrading to XP on the particular laptop model number....mike
Posted by: Mike OBrien at August 4, 2009 11:13 AMWell I followed all advise given by HP but the sound still does not work as there is no XP driver for HP pavillion DV9830.Please prove me wrong.
Posted by: Antonius Reynierse at August 4, 2009 8:28 PMLeo -- I could not believe my eyes when I opened Leo's Answers #190 today and found this as your lead article. I have been trying to solve a similar problem on a desktop machine with someone who upgraded from XP SP2 to SP3 and lost his sound, and I've spent hours with Google after a download and installation of an updated driver did NOT work. If any of what I write below to Antonius is invalid, please jump in and correct me / it.
Antonius -- There are ten different DV9830 models / links to downloads listed at
http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=pavillion+DV9830&submit.x=4&submit.y=6 . I have checked three of them, and all list XP as one of the operating systems for the models. I checked the XP link on one of the three and did not find any audio/sound driver. Not knowing which model is yours, I did not bother to check the others as you can easily do that.
These links from the HP site might be helpful to you:
(A) Resolving No Audio after Upgrading from XP to Vista or Downgrading from Vista to XP --
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01765953&cc=us&lc=en&dlc=en&product=3689909
(B) High Definition Audio Driver will not Install until the Microsoft UAA Bus Driver is Installed
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01456295&cc=us&lc=en&dlc=en&product=3689909
You might have to go to your motherboard or sound card manufacturer's website to get what you need. As mentioned above, last week I downloaded and installed on a friend's machine an updated Realtek driver. (It was dated five days before I downloaded it and had been put on their website just three days earlier -- couldn't be much more up-to-date than that!) As I also mentioned, this did NOT do the trick. I have spent hours Googling since then for possible causes and remedies as I don't want to make multiple trips to his house trying one thing each time. From many of the forums and other sites I've checked it seems that the problem might well be SP3 (although I'm not ruling out other possibilities until I try some of the suggestions I've found).
If it is SP3, interestingly, some of the information I've found suggests that the MS UAA Bus Driver has to be uninstalled in order to allow the installation of the Realtek driver -- the exact opposite of (B) above. Perhaps this is true for Realtek (and other?) drivers but not for all. (See http://forums.majorgeeks.com/printthread.php?t=146855 for one discussion, including posts about having to disable the UAA device before uninstalling it.)
I hope we both solve our problems (and that you don't have to spend as much time as I already have on my friend's).
Merna B.
Posted by: Merna B. at August 4, 2009 10:38 PMHi fellow e-mailers
Posted by: Samantha Chetty at August 7, 2009 1:52 AMJust a small comment as to the reason why people downgrade their operating systems. Our company purchased new computers with Vista, unfortunately our main software systems could not operate on Vista ie. AutoCad and Caddie 9. We only realised this after our purchase, considering the licence fees involved in upgrading our sofware, we opted on downgrading the operating system, hence now we have no sound.
Downgrading is not first option for most people but necessity does play a role.
Many thanks
I know I had troubles similar to this in Upgrading to XP ^^(from Vista) and I know that if you can't find the driver(before I found mine), a USB-Sound device works great. It was plug and play and came with the drivers CD.
This is interesting discussion. I wonder if there are general rules or specific ones that dictate which drivers should be installed when...
Posted by: snail at August 10, 2009 11:16 AMWhen you install a new hard drive and then proceed to install an operating system, which drivers must be made available? Would your operating system disc(presumably -- although it could have been loaded onto a hard drive you are installing to or a flash drive...???) need to have compatible motherboard and CPU ...and power supply unit drivers? Are there other basics (non-optional) that would be needed? I am curious if device operability includes basic keyboard, mouse, monitor, power and motherboard and CPU IO instructions(or device drivers), even if not specific to that model but only from a family of models or brand...
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