Comments for

Comment from Sean Lannigan on 2008-12-20

2008-12-20T18:48:48Z

I actually had this problem installing DirectX 10 on on Windows Vista. After trying everything listed here (except the repair) and still no dice, I did one more google search and figured out my problem and it was alot simpler than I thought...

I didn't have internet access (well kinda). I was installing it on a machine inside my corporate network. In order for any machine to gain access to the internet while on my network, you must authenticate with the firewall. For most users this automatically happens when you go to a website because the machine is added to the domain and the Windows account on the computer is authenticated against the domain controller. However, in this case, I had not connected to the internet by going to a website so the computer techically did not have access to the internet.

Had I been doing a search on the internet for the problem from the machine that was experiencing the problem, I would have been prompted to authenticate and I wouldn't have seen the problem, but I was searching the internet for the problem from my machine since the machine experiencing the problem was only a test machine and hadn't been added to my domain yet. I got lazy and did one last final search but this time from the computer with the problem (because I didn't want to go back to my computer) and when prompted to log into the firewall, it hit me.

So why did the machine need access to the internet? This was because the DirectX setup file is actually a 200 KB (approx) file that then connects to the internet to download the rest of the setup files.

So if anyone comes across the post later, I figured I would share my experience and give one other thing to check, just in case it is something silly like that I ran into.

Hope it helps!!

Sean

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Comment from Leonard on 2008-12-08

2008-12-08T17:54:47Z

It Works...!!! Thanks

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Comment from Jonji on 2008-10-15

2008-10-15T21:35:01Z

If you still have trouble with Cryptographic services go to:%systemroot%\system32\directx folder and delete Websetup folder and that is it!! I did everything and the services were running fine but I still couldn't start a game, and when I deleted that folder it worked like a charm!!

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Comment from Jeb on 2008-09-21

2008-09-21T16:50:24Z

for windows vista, the direct x log is in c:/windows/logs
but an easier way instead of looking at the log, is just to delete all of the .cab files in the direct x folder, and reintalling direct x from the windows site. i had multiple crypt. issues, so i just erased them all and it worked fine!

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Comment from Jim on 2008-09-09

2008-09-10T00:31:38Z

I was havind the same problem installing DirectX 10. Followed Chad's advice and it worked like a charm. Thanks!!!

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Comment from Bole on 2008-08-14

2008-08-14T15:52:49Z

You are the man!! Well done!! I did it!! FINALY

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Comment from Brandon on 2008-06-16

2008-06-17T03:12:47Z

chads way worked for me just perfectly, thanks!

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Comment from Shell on 2008-06-14

2008-06-15T03:13:39Z

I have been searching off and on for a solution to this directX problem for almost a year!!Finally I found this site and read these comments, Thanx Chad it worked perfectly. And thank you Leo for this great site!

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Comment from ak on 2008-06-06

2008-06-06T12:46:07Z

The post by Chad at January 15, 2008 07:00 AM worked ... Thanks a lot

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Comment from Niz on 2008-05-14

2008-05-14T16:08:01Z

Chad is right, thanks so much!!!!

I tried everything suggested (except repair XP that was the last thing its liek the lame solution since your pretty much reinstalling XP). Had high hopes for Iggys but it diddnt work. Looked at chads post and tried it

So went to Start> Search, and type in Directx and first thing was the Directx log, scroll through it and the problem was the same as Chads but different file:
05/14/08 16:48:57: dxupdate: DXCheckTrust(): C:\WINDOWS\system32\DirectX\WebSetup\Apr2005_d3dx9_25_x86.cab is not trusted. The file may be damaged. Please check valid certificate is installed and Cryptographic Services are enabled. is not trusted. The file is not signed properly.

So I went to that location and I deleted that cab file .

I ran my Betfair Poker game which then prompted the directx thing and it installed fine and worked!!!

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Comment from Shane on 2008-04-23

2008-04-23T20:50:56Z

If anyone is having this problem, I want to let you know first hand that using the log file to track down the problem is the best solution. I spent three days trying every other fix, and finally did it myself. Do a search for 'DirectX' and find the text file directly under your 'Windows' folder. Open it up, delete ALL of the contents and then save it.

Now, re-run the failing install, when it fails re-open the log file and look at the very bottom, in the last 10 lines or so there will be a path to the unverified file. Find this file in windows explorer, right click and hit properties.

If this file has a 'Digital Signature' tab, then try re-installing the digital signature (this worked for one of the two files I had problems with)

If the digital signature tab doesn't show up under properties OR if the option above doesn't work then rename the file to something else and then re-run the install.

Worked like a charm for me.

Good Luck!

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Comment from Jonathan on 2008-01-26

2008-01-26T12:06:46Z

iam running on vista and i cant do half the stuff there because it is for XP and i did the other half and it still dosent work!!!wahhhh!!!!!Pls help me cuz i wanna play COD4 and crysis (if my com can take it)plspslsplsplspls HELP!!!!

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Comment from Robby L on 2008-01-18

2008-01-18T13:43:15Z

I opened the direct X log and read it to find out exactly what caused the problem and found this message

DXCheckTrust(): D:\DirectX\Apr2005_d3dx9_25_x86.cab is not trusted. The file may be damaged. Please check valid certificate is installed and Cryptographic Services are enabled.

So I found this file, right clicked it, pressed properties and found out the certificate was not vaild. So I installed the certificate but it still says it isn't valid.

Can anyone help? Thanks.

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Comment from Chad on 2008-01-15

2008-01-15T15:00:29Z

I tried the list in the article and the suggestions in the various posts, including the popular one by Iggy. None of them worked for me. Finally, I did a search on my PC for Directx and found the Directx log. I searched this log until the most recent section where it was freezing up. I got the following.
01/15/08 09:31:07: dxupdate: DXCheckTrust(): C:\WINDOWS\system32\DirectX\WebSetup\Dec2005_d3dx9_28_x86.cab is not trusted. The file is not signed properly.

So I went to that location and I deleted that cab file (ok, I only moved it to test it so I could replace it if I messed something up). I ran the latest Directx again and it downloaded that exact one and then everything ran smoothly. I have a feeling the developers screwed up royaly and never digitally signed that version for sometime or for whatever reason so that so many people are having this issue. Just delete that cab file and run it again and it may work for you as well. I would suggest that you check your directx log file and see what your holdup is exactly FIRST before trying any of these other ideas. I wasted alot of time on all the other ideas when if I knew there was a directx log file I would have checked that first.

Anyway, I hope this helps alot of you that still cannot get it working.

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Comment from Robert on 2008-01-04

2008-01-04T23:24:24Z

I found this on another site and this is what fixed all my problems with trying to install directx9.0c i went to my Control Panel clicked on administrative tools then i went to local security policy. I went to Software Restriction Policies and went to trusted publishers. From there i set it to end user which allowed me to reinstall directx 9.0c without the
"A cabinet file necessary for installation cannot be trusted. Please verify the cryptographic services are enabled and the cabinet file certificate is valid."
error showing up again i had already tried everything he suggests on this site and this is what finally worked. for some reason it wasn't letting me view any certificates in explorer since i changed this setting i have been able to install all my programs without a problem including activex files etc. I use Windows xp sp2 build 2600 btw. I know this is at the bottom but trty this first

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Comment from Dimitar Zlatkov on 2007-12-01

2007-12-01T21:51:58Z

Microsoft is simply a bunch of common criminals. Every time problem arises I have to go into a war on their software (editing the registry, using 3rd party patches etc.) This time they made me fix dsetup32.dll to bybass digital signature check.
Here is what I did
00824D2D 90
00824D2E 90

00825C42 EB
00825c43 40

00823F03 EB
00823f04 75

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Comment from John on 2007-11-19

2007-11-19T18:49:09Z

I'm running win98SE and I ran into the dreaded "A cabinet necessary for installation cannot be trusted." I tried Leo's list of things (as appropriate for win98) and explored the WinTrust.dll (and dependents) for corruption or unneeded security patches... I also tried older (July 2004, Aug 2006) downloads from Microsoft of their redistributable DirectX9. The older versions also failed.

I finally was able to install DirectX 9 only after my wife suggested downgrading Internet Explorer 6.0 to IE5.5(SP2). After I did that, DirectX9 installed without any complaints! Since I use Firefox, I won't bother to re-install IE6.0. Leo was right suspecting "enhanced" security as the problem and it looks like the security issue is somewhere in the IE6 support files. I don't know what would happen on the more recent Windows OS's, but for my win98SE, going back to IE5.5 solved this frustrating problem.

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Comment from Jack on 2007-09-25

2007-09-26T01:16:25Z

I have tried everything that you said, but it still says, "A cabinet file cannot be trusted." I am running an XP Home Edition with service pack 2, but I dont have service pack 1. Does this have anything to do with it?
Also, I have no idea what windows updates are or where you can get them, so I think it might fix the problem. I have had Civilization 4: Beyond the Sword for 2 months and cannot get it to run because of directx 9.0c. I only have till October 20th before I have to send it back. A relative suggested adding a new cryptographic profile, but knows nothing else. Can anybody help me please? If you cannot, its okay, but I at least want to find the windows updates and service pack 1. If you can, please email me at [Email Address Removed]

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Comment from Henry on 2006-12-24

2006-12-25T02:19:20Z

Hello i've tried to install DirectX 9.0c for the longest time. I have tried many things to download it to try and play my games.It always says file nessessary for installation cannot be trusted.Will you please tell me a solution.

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Comment from Benjamin Mogensen on 2006-07-28

2006-07-28T21:18:19Z

Hi Leo
Thanks a lot! The chkdsk worked for me! I have so much trouble installing win xp on my new machine, hopefulley this third install is the lucky time!

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Comment from Paul on 2006-07-05

2006-07-05T19:37:18Z

I tried almost everything on this page and comments, and it was Iggy's comment that helped me, I'm running Windows XP

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Comment from Fred Peirce on 2006-02-17

2006-02-17T17:27:04Z

I LUV NICOLE!! u saved me from throwin my pc out my window!!!!!!!!!!!!!

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Comment from huqu on 2006-02-04

2006-02-04T23:19:24Z

I had a simlar problem trying to load SW Empire at war. I have SP2 and DX9.0c already intalled but not the latest version , installing SWEAW the upgrade for DX tried to load but got the "cabinet file" statement. if i continude to try to play the game i got the d3dx9_27.dll statement ,after tring every option to resolve this, The fix that worked was to download the 27.dll upgrade alone and extract it to local drive - windows-system32 folder. as you get a request for a location, use the browes option and extract to system 32 folder.

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Comment from scott on 2006-01-28

2006-01-28T22:50:13Z

Do you have any help for users using windows 2000
(maybe i missed it)
but it would be very helpful

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Comment from Begginer (Dummy) on 2006-01-22

2006-01-22T22:40:51Z

Hello PPL,
I got Windows XP Service Pack 1.
for me what made it work is i simply updated my windows and it upgraded my service pack to number 2, witch allready installed the directx for me,
so i think thoes of u who still having problems simply upgrade to service pack 2 nothing to be afraid of :)

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Comment from maggie on 2005-12-31

2005-12-31T17:49:04Z

about e-mail, It isn't working right now.
any way,
I am 11 and I am having trouble with my computer. It's a windows 98, and apparently it dosen't come with directX9.0b.Unfortunately, this is exactly what I need for installing games and sofware for both my I pod shuffle and my camera.
I tried installing it and found that it was a pretty simple thing to do, until the little box poped up saying I needed a "cabinet file". I found the deffinition, but I still need a cabinet file.do I have to go to another web site, make one , buy one, or do I just not know what I'm Talking about?

-help!!!!!!!!!!
maggie

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Comment from James on 2005-12-22

2005-12-22T23:51:49Z

I had this problem with Win98se on my laptop. I upgraded from IE5.01, which was the version that came with the computer, to IE6.0sp1 and DirectX 9.0c then installed without a problem. The initial problem was that dsound.dll could not be found and installing DirectX 9.0c solved the problem.

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Comment from Msdoss on 2005-12-15

2005-12-15T21:36:27Z

Some threads suggest making sure your video card has the latest drivers, as well.

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Comment from John on 2005-12-11

2005-12-11T17:43:59Z

Hi Leo!

I went to the Cryptographic Services and it was already in Automatic. So I let it as it was. Then I made this pass "Run chkdsk or scandisk on your Windows drives. Certain types of file corruption can result in this problem." I tried to install DirectX 9.0c and it appeared again! "A Cabinet File for the installation cannot be trusted" :X! What can I Do? I'm getting frustated.

Sorry for my English, I'm Portuguese.

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Comment from Scott on 2005-11-26

2005-11-26T19:33:25Z

Iggy,

Thank you so much, I have been trying to fix this for some time and I even skimmed this article to no avail. I looked at the comments today and it worked.

Thanks again.

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Comment from Kazo on 2005-11-20

2005-11-21T05:47:59Z

I tried loading Need for Speed undergound Most Wanted and Ive tried evrything mentioned above nothing worked on my Windows, i tried MS site and apparently it gave me some problems complaining about the MS Version i had, i then decided to roll back my dxdiag to a previous version and then update that never worked to. I finally fixed the problem by Loading Service pack 2 for windows.

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Comment from Pepijn on 2005-11-17

2005-11-17T17:17:34Z

Iggy,

thank you a thousand times, and then a thousand times again.
Directx finally installed...
thank you :) (that's 2001 times now :) )

Pepz

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Comment from Frustrated alex on 2005-11-12

2005-11-13T04:46:45Z

Hey

At first I was getting the cabinet file cannot be trusted when attempting to upgrade from 9.0b to 9.0c. I eventually fixed that, but now I'm being told that ati2dvag.dll is not digitally signed. I've attempted to fix the .dll drivers in command prompt but this didn't not fix it. Help?

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Comment from inch on 2005-10-02

2005-10-02T17:29:39Z

Hey iggy
Thanks a bunch .I tried the other suggestions like running scandisk,sfc /scannow but it didn't work until i re-registered the files. Thanks for the post

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Comment from michael matolyak on 2005-09-26

2005-09-26T17:38:21Z

I recently down loaded DirectX 9.0 and now cannot load most of my game rooms, especially pogo. When trying the computer does nothing but lock up. Microsoft is of no help at all.

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Comment from Leo on 2005-09-14

2005-09-15T03:45:26Z

I've not been able to lcoate anything Win2000 specific ... this is the closest: http://support.microsoft.com/kb/281458/

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Comment from David K on 2005-09-09

2005-09-09T18:02:04Z

Actually, the Download of DirectX 9.0 was entirely successful. It's the INSTALLATION that failed because "A cabinet file necessary for installation cannot be trusted." No one seems to offer a solution I can try. Remember, I'm using Win 2000 Pro, not XP. 2000 has no "cryptographic
services" to click on, so that's out. Leo, I still have your Latte waiting. David K.

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Comment from Leo on 2005-08-20

2005-08-20T23:07:16Z

Actually many of the steps work, or have equivalents, on Windows 2000. Admittedly not all, but most.

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Comment from David K on 2005-08-19

2005-08-19T13:21:11Z

All these ways of evading "cannot be trusted" are
for Windows XP. But I have Windows 2000 Pro, and in trying to install Google Earth, where DirectX 9.0 is required, I get the "Cannot be trusted -- Download failed" msg. 2000 has no Cryptographic Services link, so that first procedure can't work.
What now, brown cow? If Leo or someone else can tell me, I'll gladly buy Leo a Latte! DavidK

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Comment from iggy on 2005-08-09

2005-08-09T11:15:31Z

CAUSE- These issues may indicate that a component of Windows XP that processes digital signatures is damaged.

To resolve this behavior, re-register the Softpub.dll, Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll files. To do so, follow these steps: 1.Click Start, and then click Run. 2.In the Open box, type cmd, and then click OK. 3.At the command prompt, type regsvr32 softpub.dll, and then press ENTER. 4.Click OK when you receive the message that DllRegisterServer in Softpub.dll succeeded. 5.Repeat steps 1 through 4 for the following files: Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll, Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, Mssip32.dll, and Cryptdlg.dll. 6.Type exit, and then press ENTER to quit Command Prompt.

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Comment from Nicole on 2005-07-01

2005-07-01T16:44:11Z

Hello all

My suggestion to those of you who have had the same problem as myself: "cabinet file cannot be trusted." Yes, i know it is very frustrating and i got my game for christmas and here it is now july and im just now able to play it. I finally got directx 9.0 to install so heres what i did (I have Windows XP):

First, i made sure that my cyptographic services were on.
Then i uninstalled my current version of directx (8.1) with direct x eradicator
After my system rebooted, i went to run and typed in 'dxdiag' to check what version of directx was on and at this point, it should say 'Version not found' and at this point, make sure that your sound dlls and everything is still there. Then i went to microsoft and i was finally allowed to install directx9.0. After installing 9.0 go back to dxdiag and make sure that your files are working properly. If directx eradicator somehow messed up anything, go to start>assesories>system tools>system restore. and this will restore your computer to the state it was in before directx eradicator. Hope this helps. If any questions just post or email me.

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Comment from Samuel on 2005-06-30

2005-06-30T22:28:35Z

Well, I have fixed the problem. To do so though, I had to install SP2 and install the updates.

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Comment from Samuel on 2005-06-26

2005-06-26T18:45:40Z

Hello,
I have this same problem too with this, for a cool game called Need For Speed: Underground 2. The same annoying cabinet file error comes and I can't install from the CD either. To the point, I've tried all of those suggestions listed except for repairing windows because I do not wish to back-up all my like...50 GB worth of stuff. Also, I hear DrectX 9.0c can run on Win. XP: SP1, so I do not want to update to SP2 either. Anymore suggestions? Yes, I did read the article and tried the other options, but none of which seem to work...

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Comment from PFC.NUmb on 2005-06-25

2005-06-25T12:43:12Z

I have Windows98SE. I fixed mine by installing the latest version of IE. Hope this helps.

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Comment from Leo on 2005-06-08

2005-06-08T18:23:00Z

The article you just commented on has several ideas and things to try.

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Comment from TGOLighter on 2005-06-08

2005-06-08T18:15:29Z

I have Windows XP. Every time I go to Microsoft.com, and download DirectX 9.0, it downloads, and then at the very end, it says cabinet file cannot be trusted. Windows Update won't run (something about ActiveX)

Please Help

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Comment from Shalynn on 2005-05-02

2005-05-03T00:44:00Z

FINALLY! I go out and spend $59 on the sims2 game and it doesnt work! thank-you! Ive searched the web for days and found nothing thank-you again for your help!

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Comment from Kristi on 2005-03-31

2005-03-31T10:29:12Z

I had the cabinet file error whenever I tried to download DirectX 9.0c from microsoft. I have Windows ME, and I did a Windows Update (start then windows update), and I downloaded DirectX 9.0c from there, and it worked perfectly.

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Comment from gravier20 on 2005-03-28

2005-03-29T04:27:38Z

hi..i also still have problem when installing directx 9.0c ..when i run it it seems like the setup have install the directx 9.0c..but not it isn't...also wanna know how the hell i wanna install this directx 9.0c

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