Comments for Check out Google Checkout

Comment from Ray on 2008-11-11

2008-11-11T15:56:13Z

It's been a while since you recorded this, but a recent event prompted me to write in. There's an issue with Checkout that doesn't get much notice: what happens when there's a dispute with a merchant.

If I pay an online merchant directly with a credit card, if there's a problem and the merchant doesn't resolve the problem to my satisfaction, I can dispute the issuer of the credit card. If I buy something from an Amazon.com associate merchant and there's a problem that the merchant fails to resolve, Amazon.com will intercede on my behalf.

Not so with Google Checkout. Even if I pay with a credit card and there's an issue, I can't dispute the charge because the transaction is between me and Google, not the merchant. Google dispute resolution process is an online arbitration; lengthy, time consuming, and fruitless if there's a fundamental disagreement with the merchant.

In my opinion, the loss of consumer protections is not offset by any conveniences Google Checkout may offer.

Leo - I just wanted to put this forward as a criterion if you should review similar services in the future.

]]>

A comment on: Check out Google Checkout

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from nora on 2006-08-02

2006-08-03T03:43:49Z

i want to change my messenger password but i dont know how.

]]>

A comment on: Check out Google Checkout

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Brian D on 2006-06-30

2006-07-01T04:53:13Z

Trust me with your credit card, I dare you! Thats pretty much what people do everyday when they type in that 16 or so digit number, and click 'ok'. With whats happening in data breaches, and thefts of personal data lately, and yes I was included in the theft of the veterans info. I got the official were gonna do something about it, but not sure what rigamorrow, anywho at what point do you stop trusting a website? It's not like getting burned on a purchase down at the Ace hardware store, you usually have more reasons to go back. Whether out of need or you like the other 20 people that work there and just not the one guy that screwed you. Now if this nifty little program I tote around now on my U3 USB toy, were to not erase itself off a public machine, I would be scrwed and my trust level with the roboman would disentegrate..and I may not use a credit card online again...but hey thats me..and what about Google? I do use their gadgets, and love its new hotkey feature for a google search...but leave my vital-commerce tool on someone's server(s), nah I dont think so..i dont have a passport either..
later leo,
my 2 cents
Brian

]]>

A comment on: Check out Google Checkout

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.