Comments for How can I get the old Windows Live Hotmail back?

Comment from Teddy Francis on 2009-05-04

2009-05-04T09:05:10Z

My problem is that the new Hotmail live mail refuses to recognize my ISP, so any time I try to send a link message it is blocked! Is there any way I can uninstall Windows live mail without losing the hotmail account? Thanks.

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Comment from Burt Tyrell on 2009-04-17

2009-04-17T08:42:05Z

Regarding your comments on CHANGE , I sugest that you do the same as Hotmail if youn do not like change as done by them. You do the same "CHANGE," I have done , and am now with gmail which so far has been O.K , i have not had any problems at all .

Absolutely, you are in total control. If you don't like the service you're getting from one provider, change to another.

- Leo
17-Apr-2009

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Comment from Suzanne on 2009-04-09

2009-04-10T05:20:27Z

I am having the SAME issue say 4/9 post from Gail Suber. What the HECK is up ... and once I get "in" .. somehow .. I fear what I will find ... or NOT find.

Understand your point about change .. but ...

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Comment from Adrienne on 2009-04-09

2009-04-10T04:39:07Z

Your comments were not helpful at all. Are you saying just start over with a new email service? Which one do you suggest? Outlook express was nothing but a problem. Google is the company that turns in people in China. Yahoo ditto.

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Comment from Suzanne on 2009-03-25

2009-03-25T10:12:37Z

Dear leo,
I have had difficulty getting into my hotmail account, told me my password was wrong. Even the security questions were wrong. Then it told me it is temporarily unavailable, when a virus was removed. Will I be able to retrieve it again in a couple of days. I was told by another IT person to let you people know that there is a virus going around steeling passwords and accounts. Very upsetting

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Comment from Harold Bolderson on 2009-03-17

2009-03-17T22:12:33Z

Hi', Leo,

I am one of those people who you write about
I do not like change, (possibly age related).

I have managed to get a new Gmail.com e-mail address but do not understand how I can transfer my hotmail files over to Gmail.

Hoping you can help.
Thanking You.
Regards.

Harold Bolderson

I'm not aware of a way to transfer existing messages or address books between the free email services. The only way to retain that kind of control is to use a desktop email program like Outlook Express, Outlook, Thunderbird or others.

- Leo
18-Mar-2009

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Comment from Weston on 2009-03-12

2009-03-12T16:49:18Z

I am unable to get my email since tuesday. I had been able to login to Hotmail to my home screen, but when I clicked on my inbox, it would load up and I could see the messages momentarily, then an error message that state internet explorer can not open the website, operation aborted... today I had another change, now when I type www.hotmail.com, a white page with the message "the server is to busy" comes up.... so generically, is hotmail down? and if not what do i need to do to correct this?

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Comment from milton on 2009-03-08

2009-03-09T01:12:21Z

I am a bit concern about loosing the old window lve messenger hot mail because of my regular contact and my regular live chat. This si why I'd rather stick with the old one. Please bear with me sa I'm a bit old fashion. Hope you understand.

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Comment from mary webb on 2009-03-07

2009-03-07T20:54:19Z

help please....I tried uninstalling msn, but accidentally uninstalled the wrong component, which has left me without my Hotmail account, im so frustrated. I tried signing in with new live mail account, but just cannot retrieve my old email address.....elp please...thanks

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Comment from Bob Bogen on 2009-02-25

2009-02-25T08:49:58Z

Apparently my disaster started several days ago when I innocently signed up for Live Hotmail, assuming it was just another update of my longstanding and large Hotmail.com account. Where are my Hotmail incoming messages, contact list, Sent, and other folders?? I have looked at length but have found no way to retrieve any. Is there some simple way to get them?

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Comment from Anita on 2009-02-23

2009-02-23T15:31:01Z

Thanx Leo,

Now youve explained it - i´ll stop complaining about Hotmails new page.

You certainly know your stuff - i´ll use you again if i have any problems.

Once again Thanks

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Comment from Nattie on 2009-02-22

2009-02-22T20:52:55Z

I can't video chat with freinds and relatives since this new MSN window live, Why and How do I get it back?

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Comment from Dwight Rimmelzwaan on 2009-02-19

2009-02-20T07:25:35Z

if you really dont like the changes, start using outlook for your hotmail or other mail services. Im sure leo would like to write an article (or already did) on how to configure outlook for your hotmail.

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Comment from Ted S on 2009-02-03

2009-02-04T05:39:20Z

What the dickens is a desktop email client?
Can you tell us some examples?

An email program that runs on your PC instead of via a browser. Outlook, Outlook Express, Windows Mail, Eudora, Thunderbird are all desktop email clients.

- Leo
06-Feb-2009

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Comment from gilda on 2009-01-28

2009-01-28T11:29:15Z

Dear Leo
I have tesk top PC, since I have a laptop, did not use my PC for a year or so, I tried the other day to check my email, I signed in the hotmail and it say new version is available to download, tried to download and it kept shuting off,
the PC is about 9 years old and is 533MKz,
could you please let me know how to get it working again. thank you
Gilda

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Comment from ROSIE RAMO on 2009-01-13

2009-01-14T04:23:08Z

NOW WHAT DO I DO I HAVE LOTS OF MAIL AND NO WAY TO GET IT TO READ. HELP HELP PLEASE SOMEONE HAD HOT MAIL IN IRAQ - NEED IT BACK TO FIND MY FRIENDS

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Comment from aimee on 2009-01-11

2009-01-12T02:23:57Z

just go onto the internet and search - download msn messenger/hotmail 7.5

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Comment from Sam on 2008-12-29

2008-12-30T07:21:08Z

Wow the new Windows Live look great - but I have lost my Messenger contacts. Using the new mail I also have no contacts except if I go directly onto the web?? I fell back to Messenger 8.1 and walla contacts are back. Now to fall Back to the old Mail - I cant get that right.

So now I uninstall the new windows live and go back 1 version - all works except the photo - loader --Huh!! ok reinstall new windows live again - Messenger and mail contact gone - Somebody PLEASE HELP ME I'M GOING CRAZY,

Cheers
Sam

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Comment from agnes Ward on 2008-12-28

2008-12-28T09:11:17Z

hotmail will not accept any password I use to get into my mail I have filled in for conformation all my personal details they asked for and requested the :forgot password: they replied they have sent am email with my oassword into my inbox. How stuuid can one be ,if I cant open the mail how am I supposed to read the email they have sent!!!all adresses files etc are needed by me .How do I get in touch with Hotmail to see what they are playing at with me ..Thanks.

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Comment from Patty on 2008-12-26

2008-12-27T04:01:00Z

I am having Sooooooo many problems, when I go into my Email, I can't do anything, the hour glass appears and nothing can be done. I tryed to get help from "error smart" well they are not so smart. They have really screwed up my computer good now. It is so hard as I have to have my sister read and respond to my emails for me. Any ideas. Please help, and yes, Happy Holidays.

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Comment from Evelyn on 2008-12-26

2008-12-26T08:41:47Z

I like the new Hotmail re style and usability, but since the change I have had countless problems which may not be because of the change. After logging in it "sticks" and won't let me open mail or in fact do anything. It tells me it's "loading" and sticks there, Sometimes I can't even log out, and the only thing I can do is switch off the computer. HELP!?!

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Comment from Robert Pavlin on 2008-12-22

2008-12-22T20:55:49Z

How do I access the new system with my present Email address? I've read the article but am a neophyte with computers and don't know how to access the new version.

It's not something you control. Just log in to your email as usual.

- Leo
23-Dec-2008

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Comment from richard walker on 2008-12-14

2008-12-14T16:53:22Z

As a 56 year old net virgin, it has taken me some million lost brain cells to realise why my Hotmail has changed. Due to the arbitrary way this has been done, I cannot now access my address book. Is this right? I tried importing the addresses, but was told the file was too large and try again after reducing it. I can't reduce it until I can find the damn thing! I tried following your helpful guide but the "Switch to MSN Hotmail" option is not shown. Have I really lost all my sent emails? I can't believe that these changes were implemented without being given proper warning about the consequences?

I've really very little hair left to pull out, and any help (or just confirmation of my understanding of the situation) would be very much appreciated.

Richard Walker

I don't think that any of the data loss that many people are experiencing was intentional by any means. I think Microsoft just screwed up in some way that's causing symptoms like what you're describing. Sadly, I also don't know of any way to recover. This is why I've been preaching "back it up off line" for all free email accounts for so long.

- Leo
15-Dec-2008

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Comment from Patricia Phillips on 2008-12-13

2008-12-14T02:48:28Z

Is the reason I cannot access my email with your new update because my eMac is too old? It is version 10.3.9. If this is the reason, then I will have to opt out until I get a newer computer (or more memory). Thanks.

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Comment from amber on 2008-12-07

2008-12-07T23:04:01Z

i dont like da new window that thay did for hotmail i cant cheek my mail for nothin i want my old windows live hotmail back i cant even write back to my family ....or friends plez justed change it back

Please read the article that you just commented on - Hotmail's not going back. (And for the record, again, I am not Hotmail so asking me to do something about it is pointless.)

- Leo
08-Dec-2008

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Comment from peter wilson on 2008-12-03

2008-12-03T23:00:34Z

Another problem with the new hotmail - I seem to have lost [ie I cannot access them - an error message appears when I click saying report this to Hotmail !] all my outgoing messages that I moved to a new folder before they changed the format.

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Comment from sue waln on 2008-12-03

2008-12-03T22:52:59Z

I am having no luck switching back and this is making me very angry - before you change things on people - give them the option. After all I am the one who uses the system.

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Comment from sally pitcher on 2008-12-01

2008-12-01T17:06:53Z

Don't even remember my BIGGEST hotmail problems. No scroll bar on my contacts page. That means I have to remember every assistant's name to every boss, every boss in every company, etc. I also have to bottom scroll back and forth to read most of my email. I have no "favorites" and have to go to my entire contact list to email. And mine is SLOW!! When I click on a new email in my inbox, it first shows me the email I previously opened and then shows the one I want. How could their test market have none of the problems that we have??? How could their test market find this version easier than the last??? Who is their test market anyway???

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Comment from Clara Robinson on 2008-11-29

2008-11-29T20:42:19Z

I'm really upset because I can no longer obtain access to my important folderson the old windows live hotmail. I have some very valued pictures, schedules, and other important information stored in "important" folders. Will you please tell me how to get to them on this new hotmail?

Not sure what to tell you - I see the folders listed on the left hand side of the screen, as always. Note that if your screen is small, they may have their own scrollbar on the right side of the folder list to scroll the list up and down.

- Leo
30-Nov-2008

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Comment from Albert Pol on 2008-11-26

2008-11-26T23:48:47Z

on my contact list or addresbook it only shows the name of my contact and not tyhe E-Mail addres how can i restore this feature?

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Comment from bruce young on 2008-11-24

2008-11-25T06:31:28Z

The new hotmail stinks and I will be be taking your advice and voting with my feet. My main complaint is- I can't forward to multiple contacts at once anymore.

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Comment from jeff on 2008-11-24

2008-11-25T04:23:38Z

Leo, Can you try and find out why some computers seem to show "reply and forward" buttons and others do not?
Even if I right click, the drop down menu has "forward" greyed out.

Thanks

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Comment from Norma on 2008-11-24

2008-11-25T01:09:55Z

I can't forward emails on my laptop via hotmail, I cannot write a new email and send it, I cannot reply to an email. This has only started since the new version. Yet I can do all this on my desktop computer with the same hotmail! There must be a hidden setting somewhere. I have looked in options, security etc. But as our laptop is used when we travel and we do have to reply to emails on the road, I need it fixed. Perhaps I will have to look at Gmail,and as for hotmail being a free service and we should accept whatever we get for a free service, I don't agree, I have been with Hotmail since almost its beginning, and therefore one of the millions that helped it get where it got to. Hotmail needs to give some help to those that helped it. I would prefer to stay with hotmail because over 9 years, plenty of my business contacts have that address, no others.

Your business contacts? Do you have any idea how badly using a hotmail address reflects on your business? I'm continually surprised by the number of businesses that do this. Read though some of the comments and you'll see I'm not alone in this respect.

- Leo
25-Nov-2008

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Comment from Vore on 2008-11-23

2008-11-23T15:20:23Z

The biggest complaint I have with live email service is you have to be on line to access your email.

With hotmail you can be off line and read your mail and you can DL all your email easily to your hard drive.

It seems to me all the convenience is lost with live email services.

Can you recommend a "payed" email service that allows you to work off line and store your mail on your hard drive? I will use it!

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Comment from Mark on 2008-11-20

2008-11-21T06:17:00Z

as a paid subscriber of hotmail it ticks me off that we(paid members) do not get or have the option to use old or new.yes it started free but soon became a matter of getting/having storage,something yahoo does still provide free as does gmail.having accounts with all of the above it is no stretch of imagination that any of the other will or may get my business as that Is what these accounts are used for.in short it is as easy to pay any of the others as it is msn(microsoft) hotmail.at least yahoo listens to users and still leaves the option open unlike hotmail. hello other accounts that fit a users needs

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Comment from edith drylie on 2008-11-20

2008-11-21T04:49:56Z

i want my old hotmail back. This version too confusing. Also, cannot print out what I want to send before I send it. If I do print, it only prings half the page because their "contact information etc is on the left side. Done't know how to delete this either. I want my old probram back. edie

As the article above goes to great lengths to explain, you'll not be able to get your old Hotmail back.

- Leo
21-Nov-2008

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Comment from eesamp on 2008-11-20

2008-11-20T13:04:38Z

Interesting, your comments on free email services. I usr Verizon-Yahoo that comes with my service. Thay recently announced they will be adding advertisements to email in December. It won't be clear if this is only in-coming, in and out or just the web version until it happens. I use the pop3 services and if it has the adds in it I will not use it as primary. I also use Gmail. It has worked just fine, less spam getting through and provides both web and pop3 services. The only thing I don't like is the web version.

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Comment from leo unknown on 2008-11-19

2008-11-20T04:05:32Z

Leo, You are WRONG on all hotmail accounts having a forward and reply buttone. They are no where to be found on my hotmail! Not even where you show them. What a pain. And I would leave hotmail but it isn;t that easy to pack up 500+ emails in your box and move on, and, most people contact me through this address (or AT least my real hotmail address. I'll give it a few more weeks -then leave.

I wish you would research peoples complaints before you give answers.

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Comment from Jeff on 2008-11-19

2008-11-19T12:27:53Z

I read through your so called rant in hopes of learning how to get My old edition of hotmail back, with the new version I cannot access all the people in My address book, I guess I need a 24 inch monitor in order to do so. but to lead people on so they think you have a way for them to get back their old hotmail and then near the end you have nothing is a bunch of crap and a total waste of Mine and many others time, I have limited time I use this darm computer as it is and do not care to have it wasted because someone wishes to offer their opinion and not give one bit of help, so thanks for nothing!!!!!!!

My help is very clear and very simple: people who want to go back need to know that they cannot.

- Leo
20-Nov-2008

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Comment from Michael on 2008-11-18

2008-11-19T01:12:04Z

I had, just recenlty, three web-mail accounts ... Gmail, Yahoo mail, and Hotmail. While nice to have "choice" I got very dissatisfied with Yahoo and Hotmail and, last week, I cancelled my accounts. So, for now, I have Gmail. So far, I'm satisfied with Gmail.

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Comment from Jean-Pierre Quintin on 2008-11-18

2008-11-18T21:13:36Z

I can't visualize the complete list of my contacts .After clicking on TO 2 or 3 contacts names will appear but I can't scroll down to get access to the others.
On the left of the screen I can't see my folders unless I move my page to the right.I do not have to do that on my monitor except when using HOTMAIL.
I liked the old version better and if there is no changes I will go to GMAIL.J.P.

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Comment from Don Davis on 2008-11-18

2008-11-18T19:44:17Z

Hi, I'm 74 years old and endorse Linn Barringer's answer fully. Further my workplace started using computers in the late 60's or early 70's even with written messages some subordinates would interpret instructions so differently that I now always send blind copies to myself. Leo gives crystal clear detaild explainations but there will always be a few that have no idea what was explained. From an old cynic that loves to play with to-days technological toys. D.D.

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Comment from Bill Holland on 2008-11-18

2008-11-18T17:07:46Z

I have been using NetAddress for more than fifteen years (it uses the "@usa.net" domain). It started out free, then began charging for its services. I decided to stay with them because of the convenience and service. Over the years, I have not been disappointed. Though their fee is somewhat high, the service is worth it. All of my problem requests have had a response time of less than 24 hours - and all of them have been resolved. The old saying, "You get what you pay for" is certainly true here.

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Comment from Linn Barringer on 2008-11-18

2008-11-18T17:03:27Z

Leo,
Excellent, full-bloodied, completely deserved, totally customer-focussed (though they might not see it that way), justifiable rant.
I would also like to remind people that there's no such thing as "free" even if it looks free. And if it looks free, what does it say about a business that has its own domain name like mydomain.com yet still uses mycompany123(at)aol.com or even worse, mycompany345(at)hotmail.com. How unprofessional is that? Great article.

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Comment from Jeff Lentz on 2008-11-18

2008-11-18T16:22:03Z

AMEN! It's unbelievable how many people complain about a free service that THEY SIGNED UP FOR! I think it's because most fall into the trap of expecting e-mail addresses to last forever. Until they are willing to register their own domain, they can't expect to have a me@mydomain.com. I have had for 5 years a free e-mail account (which shall remain nameless), but I do try to be aware it could disappear at any time. I also actively give the service feedback on changes to help participate in making the product better.

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Comment from parmodh sarin on 2008-11-18

2008-11-18T14:18:36Z

Having used HOTMAIL for over ten years I had liked its userfriendly service. Now with the changes when I cant retrieve sent mail and find locating contacts tedious Iwould like to go to some other service provider. Trouble is I have other IDs but not having used them for so long I do not properly recall my pass word etc. So the service provider tells me the name exists but password doesn't. How irretating has Hotmail become

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from stefan j. szyszkowski on 2008-11-17

2008-11-18T00:20:03Z

I mwant to review my sent mail---where do I go???

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Karen Jacusis on 2008-11-16

2008-11-17T05:16:44Z

I have no problem with change except for the fact that four days ago I went to check my email and it was gone.. I have attempted to log in to it and I continue to get the message that it nolonger exsists and so I created a new account with live just to have a place to get some kind of respons. My problem is that I have nobody to go to try and get my account back. Any suggestions.

This is exactly why I so often and so strongly recommend that people seriously reconsider using free email accounts for anything important. I have no other recourse for you.

- Leo
17-Nov-2008

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Sharon Heinen on 2008-11-13

2008-11-14T02:14:02Z

I don't mind the change it is I cannot get the functions with the change. I cannot forward and have ask for some options to get to forward my mail but no one will answer. When I press the TO
for contacts buttons I get one big page with one contact and no scroll button where I could go up and down like on the old hot mail. It was so easy. I have one important contact on there and when I press contacts my forward mail goes away.
I loose every thing. I would just like to know how to get to forward I do so much of that and since the new window I can not. I had a mail to ask me forward something to the person and I could not. Changes are good and bad and you have to remember you are dealing with young middle age and old people. so you have to take all into consideration.
Thanks Sharon

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from brenda safar on 2008-11-13

2008-11-13T17:51:44Z

since you changed the new windows hotmail format, i have lost some of my contacts and can't get them back on my list. i have tried everything. HELP

I didn't change anything. I am not Microsoft. You can try contacting Microsoft, or adding a comment of complaint to the official Microsoft post on the issue, but I cannot help you - other than to suggest you read the article above, this article, and consider no longer using Hotmail.

- Leo
13-Nov-2008

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Chris on 2008-11-13

2008-11-13T09:40:59Z

Feh, I wish I could change my email service. For some reason my university thought it would be a good idea to use Hotmail for our official email accounts, so I am forced to use it.

The new layout doesn't even work in Opera (my browser of choice), which is extremely frustrating...

It continues to amaze me the number of businesses (and apparently other organizations) that use Hotmail in official capacities. Not only does it present a bad image, but it's just asking for trouble.
If they'll let you, you might try some of the desktop client solutions for Hotmail.

- Leo
13-Nov-2008

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Mike on 2008-11-12

2008-11-13T02:43:38Z

Well said, Leo. I have tried most of the other popular e-mail programs and find good and bad in all of them. I have used AOL 9.0 for years and nothing compares to its ease of use and many terrific features. Many people bash AOL, but I will keep their e-mail as my main go-to client. I pay a small monthly fee, but find it more than worth it for the stable, unchanging interface. I embrace changing technology in most areas, but leave my e-mail alone.

"If we lived in a logical world, hemorrhoids would be called asteroids"

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A comment on: How can I get the old Windows Live Hotmail back?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.