Comments for How can I stop a message in my Outlook outbox that won't send?

Comment from Phil Rambo on 2008-12-03

2008-12-03T16:54:51Z

Why not just click on "file" check "work offline" and then go to outbox and delete in offline mode?

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Comment from James on 2008-11-18

2008-11-19T01:36:46Z

Hi Guys! I know of two ways. This has happened to me a few times. First and easiest and about the same as pulling the plug is to click file and choose "Work offline" Second and a last resort if nothing else works is to click file and choose export to a file. Choose .PST then Personal folders (include sud folders) then export your mail box to a PST file. When exporting Outlook will not take the contents of the Outbox to a PST. Delete then recreate your mail account and import your PST file back in. This is a pain to do but it works if nothing else will!

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Comment from VAL MILTZ on 2008-11-18

2008-11-18T20:51:03Z

THANX MATE THAT WAS SOOOOOO KOOL...IT WAS GONE IN SECONDS AND I WAS UP AND RUNNING AGAIN AS I WAS NOT ABLE TO SEND ANY MESSAGES AS THE FILE I WAS SENDING WAS SOOOOOOOO BIG....

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Comment from geek41week on 2008-10-31

2008-10-31T08:19:35Z

Don't unplug anything it is a waste of time.
Outlook organized into folders "Inbox" ,"Outbox" and so on. Just Delete all messages in "Outbox" it is what Outlook is trying to send and all this never stopping sending stops in one second

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Comment from Andrew on 2008-10-29

2008-10-29T22:07:57Z

I use Outlook 2003 also and if you look at the bottom right where it says "sending message" or something similar, it allows you to right click your mouse and cancel sending the email. Then quickly delete it!!! It works!

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Comment from Fred in Calgary on 2008-10-27

2008-10-27T21:27:14Z

Your simple, low-tech solution, (pull the plug) worked great. Thanks.
Fred in Calagary

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Comment from Howyrd on 2008-10-25

2008-10-25T18:10:00Z

Just wanted to thank you for the most elegant and simple method of deleting a too-long message from Outlook 2003. It works!

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Comment from Lynne Lowery on 2008-10-15

2008-10-15T22:58:23Z

Fantastic - I'd been trying to delete my 12MB email all night, and your solution took about 10 seconds.

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Comment from Monty on 2008-10-05

2008-10-06T06:26:35Z

Thank you all for you valuable help.
I was stuck in the middle when i tried to send a zip folder which was 24MB. I forgot that its too large to send thru outlook.
Then ur help really helped. I disconnected LAN, shutdown outlook, open outlook, delete the file and then my problem was resolved.

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Comment from Dan on 2008-10-03

2008-10-03T19:37:23Z

Mine will not go away either. Since it was in the process of sending it is now stuck in limbo. I used the Work Offline option. I also tried using mbdvu32.exe to delete the message, again it was locked.

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Comment from Bob on 2008-09-23

2008-09-23T21:54:45Z

Pulled the plug and was able to delete it. Many thanks. Aloha, Bob

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Comment from Jeph on 2008-09-17

2008-09-17T18:02:37Z

Going through this hassel is great if you get a file stuck but that is fixing the sympton not the problem. How can I change the settings so Outlook will allow larger files to be sent? I can send the same files on the same computer using Yahoo email without a problem. Thanks!

It's not Outlook that's preventing it - it doesn't care. It's typically the ISP or mail service that you're attempting to use that disallows emails over a certain size.

-Leo

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Comment from Linda on 2008-09-03

2008-09-03T22:29:08Z

THANK YOU! What a quick and easy fix to what would have likely taken me hours to figure out if not for this wonderful site.

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Comment from Rich A on 2008-08-22

2008-08-23T00:45:00Z

I had this problem some time ago and your solution worked fine.
Not long ago I had a similar problem with a photo that turned out too large to send.
I use Norton antivirus and internet protection so
I was able to simply click on the button in norton to blockall internet access. Waited a few minutes then after deleting the message file, clicked to allow internet access again and everything was back to normal.
Thanks for the page when I needed it the first time.

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Comment from Tina on 2008-08-19

2008-08-19T15:33:19Z

Awesome...... I was ready to beat the crap out of my PC until I came across your website...

You're the man......

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Comment from Doug Bishop on 2008-08-13

2008-08-13T22:13:35Z

Thanks, the low tech remedy worked well. I just had to add one more step. I disconnected the LAN connection, tried to delete file which it would not, closed Outlook, restarted Outlook and then was able to delete the file. Reconnected LAN and now my wife is happy.

THANKS FOR THE HELP

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Comment from Leilani Cariazo on 2008-08-12

2008-08-12T19:54:57Z

THANK YOU!!!! The information about deleting a huge file that could not be sent worked. Option 2, to disconnect from the server, did the job and I deleted it completely from everything!!! YAY...it's literally been 2 weeks that the message has been in my outbox trying to send.

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Comment from InDiSent on 2008-07-30

2008-07-30T13:06:48Z

Great tip. Another easy way is to click File > Work offline. Then, you can delete the message.

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Comment from joan dale on 2008-07-25

2008-07-26T02:28:38Z

No more huge attachment jamming my out going emails. I didn't know to go to my "outbox" to delete it. A comment on page two made that clear to me. Thanks much for this site.

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Comment from joan dale on 2008-07-25

2008-07-26T02:19:01Z

I tried the disconnect from internet access to get rid of huge attachment that won't send to no avail. Any other suggestions. My attachment is really huge.

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Comment from Mary on 2008-07-23

2008-07-24T03:49:28Z

I tried all of the above and still can't get rid of the huge file. Any other suggestions?

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Comment from Adrianna on 2008-07-17

2008-07-18T00:35:09Z

I had to take it a step further and open the message when i was offline and move it to another folder: file-move to folder-Deleted Items.
And then once they moved to the deleted items i could delete them without any hassles.

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Comment from Laurent on 2008-07-08

2008-07-08T12:43:55Z

Thank you so much.
I had this message stuck in my outbox for weeks and it was really starting to drive me nuts.
Simple yet really efficient.
You are my today's star

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Comment from Anna on 2008-06-17

2008-06-17T11:30:26Z

Thanks Leo! I deactivated my send server by putting an x infront of the smtp (I use Outlook). It took a couple of Send/Receives before I could get access to the stuck e-mail and fix my too large attachments.

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Comment from Cynthia on 2008-06-13

2008-06-13T21:05:52Z

that cancel all did the trick thanks ever so much, I am glad I found this site. Will check back.

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Comment from Dan on 2008-06-09

2008-06-10T00:43:41Z

Thanks, Leo. Your tip saved me a lot of grief. Enjoy the Latte.

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Comment from Robyn on 2008-06-02

2008-06-03T01:31:28Z

There is an email in my outbox 2KB(which was sent to me as an Outlook meeting request that I accepted) that I have been trying to delete since Friday 5/30, that just will not delete. I keep receiving error messages. This prevents me from sending other messages that I require to send.
I have tried everything you suggested above, plus calling my ISP,the IT dept of the company where the invitation originated and the WEBEX company to see if they could help from their end-to no avail.

Can you please help me?

Thank you kindly.

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Comment from KRJ on 2008-05-04

2008-05-04T11:45:48Z

That was so helpful! Thank you for posting this explanation!! I will visit your site again for other computer help when it is needed! :) Thanks again! What an easy fix....I've had that message in my outobox for 3 days!!

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Comment from rebecca on 2008-04-13

2008-04-14T00:33:54Z

I tried the "work offline" from the file menu. What I didn't realize is the e mail in the out box which was too large to send would take a while to delete. After trying several times, I decided to wait for the hourglass to go away, and it worked just great!!!!!
Thanks for the lesson in patience!!!

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Comment from Lodz on 2008-03-18

2008-03-19T04:47:39Z

You can also use this as a guide for E-mail message with an attachment sent repeatedly to recipients in Microsoft Outlook - http://office.microsoft.com/en-us/outlook/HA011394141033.aspx?pid=CL100626971033

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Comment from Pam on 2008-03-14

2008-03-14T15:39:23Z

Thank YOU for posting the stes on how to delete an e-mail tht was stuck in the outbox...All I did was click file, work off line and deleted the file, it was that that simple!!! Thank you, Thank you!! P.S. The e-mail was literally sitting in my outbox for one day! THANK YOU!!

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Comment from Joan on 2008-03-13

2008-03-13T17:49:05Z

I've found the following solution works for me quite well.
Select the "Send/Receive" option in the Outlook toolbar.
Select "Send/Receive Settings".
Select "Show Progress"
Click "Cancel All" when it brings up the e-mails attempting to be sent. This works just like canceling a print job in a queue. I kind of like it. I do move the canceled e-mail to the drafts folder as a next step so that I can modify the size.

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Comment from JT on 2008-03-09

2008-03-10T01:51:11Z

Good call. Simple but yet effective. After searching MS tech site as well as others, nothing worked except this simple "disable or unlpug your network" remedy. Also, it might help if run Outlook in safe mode. (Start, run, Outlook /safe)
Thanks again. You saved me some frustration.

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Comment from Sheri Wood on 2008-03-07

2008-03-07T19:20:32Z

In Outlook 2007 you can Close Outlook and reopen it and then go to the Outbox quickly and delete the email! It worked for me.

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Comment from MyPCHatesMe on 2008-01-23

2008-01-23T10:19:19Z

I had a similar problem, where an email in my outbox would not send while I was disconnected, however it would not let me open the email either due to "Can't open this email. Outlook has already started transmitting this message"
Connecting to the VPN was impossible, and all of the tips above did not allow me to delete/open the email.

So, I created a new folder off my inbox, and selected "Copy Outbox to..." to my new folder.
This created a copy of the email I needed, I was able to open, copy the contents and attachment, and send via webmail.
I still cannot delete the original, but at least a copy has been sent

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Comment from Nera Polkinghorn on 2008-01-21

2008-01-21T20:07:55Z

Going to File Menu and clicking to Work Offline was the best solutions. Thanks for whoever suggested that above, genious!!!

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Comment from IT Guy on 2008-01-21

2008-01-21T19:18:46Z

Just an FYI, I just had someone try sending a HUGE attachment and it got stuck. The only thing that worked is taking Outlook offline, unplugging the network cable, disabling send/receive, AND (most importantly in this case at least) changing the SMTP server settings to something that wouldn't resolve. Then I could open the message (couldn't delete it still) highlight the attachment, delete it, close the message. Then I could delete the message itself. That was painful for such a "simple" thing.

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Comment from N.Subramanian on 2008-01-16

2008-01-16T09:35:48Z

Go to the File Menu and click on Work offline. Now you will be able to delete the message stuck in the outbox. Once done change to Work online.

It worked for me so sharing it here.

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Comment from Stephanie on 2008-01-15

2008-01-15T15:19:40Z

Great advice!! The trick to unplug the network should have been a no-brainer. However..... I hadn't thought of that. Thank you so much for your help!!!

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Comment from Nancy G. on 2008-01-12

2008-01-13T07:27:02Z

Just found an idea on another site and it worked like a dream. Drag the file into the Draft folder - then delete!!! Yeah!!!!

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Comment from Nancy G. on 2008-01-12

2008-01-12T19:04:23Z

I still cannot delete the an email with a 25 meg attachment I sent yesterday. Tried all the tricks above...any other ideas? Outlook 2007.

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Comment from Antonio on 2008-01-06

2008-01-07T04:09:55Z

Thank you Leo! You would think Outlook Help would cover this, but I could not find it. Your low tech solution worked like a charm.

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Comment from Tareq Zeyad on 2008-01-01

2008-01-02T07:55:30Z

yesss, thnx ... i've been looking for a solution since a week .... wow ... u r great. Many thnx

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Comment from John on 2007-12-28

2007-12-28T23:34:37Z

YAY!!! SHIFT-DELETE worked for me!!! Unplugging the network and working offline didn't help... but SHIFT-DELETE did!!!

Thank you so much!!!

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Comment from Tawnya on 2007-12-10

2007-12-10T18:49:32Z

THANK YOU - this worked perfectly (the offline tip) and stopped my co-worker from disliking what I did to her computer.

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Comment from jory on 2007-12-05

2007-12-05T14:36:36Z

it says it was already moved or deleted or access is denied. it will let me get rid of it and it looks up my outlook and makes it not repsond.please help

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Comment from Sarah on 2007-11-18

2007-11-19T04:25:22Z

THank you so much!! I have been stuck with an email in my box for weeks. It is finally gone.

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Comment from DAVE on 2007-11-15

2007-11-16T02:26:43Z

Shift-Delete worked a treat - !! offline mode etc didn't work ... WELL Done

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Comment from CLIVE SMITH on 2007-11-13

2007-11-14T07:47:29Z

Hi
My problem is, that once the message is in the outbox, it just keeps on sending over and over, twenty thirty times, the same message and never clears the outbox into the sent items. So you never know has the message been sent or not. How do I fix this one please. Outlook 2003 pro

Thanks

Clive

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Comment from Steve on 2007-10-29

2007-10-29T11:02:41Z

Awesome been trying to do that for weeks!!

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Comment from mrsmagpie on 2007-10-26

2007-10-26T17:48:21Z

Kent, thanks I have been trying to delete something in Outlook for a day, all else failed except your tip.

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Comment from SEO Web Design on 2007-10-08

2007-10-08T17:33:30Z

THANK YOU! omg...i have been trying to delete this email all morning...you ROCK!

ever need any web design or seo web design..give me a ring!
have a great day....
sandy

Mega Star Media INC
www.megastarmedia.com

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Comment from Frank Murray on 2007-10-05

2007-10-05T21:55:18Z

It worked! I disconnected my cable internet connection and after a few seconds (minute or two?) Outlook allowed me to delete the file. I was very thankful the file showed up in my deleted folder cause I wanted to resend the message minus a number of the pictures that clogged Outlook.

Thanks Leo!

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Comment from Kent on 2007-10-01

2007-10-01T18:08:10Z

Hello all,

I had this same problem so instead of unplugging the network cable I simply went under file and then selected "work offline". Once offline I went to my outbox and was able to delete the problem email. Hope this helps others with the same problem.

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Comment from George on 2007-09-27

2007-09-27T12:23:29Z

However, to make the matter a bit worse, the email message that Outlook keeps trying to send is not large. Actually, it does not exist...!!! Outlook keeps trying to send an email for the past 4 months that does not exist anywhere, not in the outbox, not in send items, not in some crazy Outlook folder. All other messages are beeing sent normally before and after this incedent. Even the same message has been sent normally at my second attempt. But nooooooo. Outlook keeps trying to send an inexistent email. It is almost spooky. Please help. Not that I have a problem with receiving or sending other email messages but it has gotten on my nerves. Even if I cancel all tasks, re-create this email account, reinstall MS Outlook, it still does it. Help!

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Comment from L on 2007-09-24

2007-09-24T19:42:37Z

Microsoft Office Online was not near as helpful! Thank you for the advice!!! It worked great and I can't thank you enough for saving me the headache of starting over with a new email account (Microsoft's suggestion). I have forwarded your link to them so they can learn something from YOU.

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Comment from ITWORKED on 2007-09-21

2007-09-21T17:52:06Z

make sure you are not connected to the internet or your network. Go to the outbox, click on the message, hit delete (it should give you an error). Then hold the shift key and press delete and then hit the ENTER key. do not use the mouse. worked for me!!

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Comment from greg on 2007-09-18

2007-09-18T12:57:18Z

Thanks soooooooo much, if only that chief at microsoft and his poxy company would be so helpful!

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Comment from Kate on 2007-09-17

2007-09-17T19:10:42Z

Your a genius! I unplugged my network cable and was able to delete the massive email stuck in the system. Thank you!! I will pass my new knowledge on.

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Comment from Helen Eversberg on 2007-09-12

2007-09-12T14:33:08Z

Yea. I unplugged my rj45 cable and deleted the e-mail and it worked perfectly. Thanks SO MUCH. I love low-tech solutions. Helen

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Comment from thnx on 2007-09-06

2007-09-06T10:22:27Z

it worked for me like a dream. Thanx a lot

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Comment from Jared on 2007-08-06

2007-08-07T02:23:20Z

I've tried this method for a week, without success (see my last post on July 30, 2007). Then tonight, I tried it again and it worked!!! If you're in the same boat, keep trying. Thanks Leo!

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Comment from Steve Cauffiel on 2007-08-02

2007-08-02T14:17:37Z

The only thing that made this work for me was to use the 'Del' key on my keyboard instead of clicking the 'X' in Outlook. Clicking the 'X' (Delete) button in Outlook gave me the same error as before, but on a whim I hit the delete key on the keyboard and voila - done.

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Comment from Jerry Lacefield on 2007-08-01

2007-08-01T13:22:21Z

Alright, I've tried everything that has been suggested. However, even though we have a max size limit of 10MB per email, I still cannot delete the four messages that are sitting in my Outbox despite having already been delivered not only once, but possibly many times before. I had this problem before but my boss had someone remotely fix the issue. Now I want to figure out a way to fix the issue myself. The problem though is that everytime I go and hit the "delete" key, I get an error that reads: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."

I have restarted Outlook several times and still receive the popup asking if I want to leave regardless of the fact that there are messages still waiting to be sent (despite already arriving at their destination).

ARRRRGGGGHHHHH!!

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Comment from Jared on 2007-07-30

2007-07-31T00:37:16Z

I had such hope, but it didn't work. I disconnected the cable, disabled the network, put Outlook in offline mode, disabled send/receive... and I still couldn't delete the message. I keep getting the message "Outlook has already begun transmitting this message."

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Comment from spike on 2007-07-19

2007-07-20T04:17:50Z

This worked. Thanks. Why can't Microsoft post good info like this about their own product? I checked the big help sites on this & they gave terrible advice -- set up a whole new User profile, then move all of your files over -- what a headache -- your method solved to problem in 2 minutes. -- Stephen Blair (above) is right -- it's not necessary to unhook any cables -- just go to my computer / control panel / network connections -- disable the connection for a minute -- delete the email -- then enable the connection again. Sweet

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Comment from Stephen Blair on 2007-07-17

2007-07-17T10:12:02Z

Genius! Best solution to this problem I've found. Running Outlook 2003, Win XP SP2. Got a 12mb email stuck in my outbox - went through other 'solutions' of offline mode, safe mode and even creating a new profile PST file!
Found this and it worked instantly! Even easier than pulling the network cable - go to Control Panel - Network Connections then right click on your Local Area Connection and Disable. Then go and delete that annoying stuck email, then go back to your LAN and right-click enable. Job done!

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Comment from mark pieter on 2007-07-10

2007-07-10T16:52:36Z

Just put Outlook in off line mode.
Messages can be deleted instantly.

Regards,

Mark

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Comment from Suman on 2007-07-06

2007-07-06T07:35:13Z

When I try sending mail from OFFICE, my mail gets stuck in my outbox. then I log off outlook and the mail is sent. I am using win xp sp2 and microsoft outlook 2003.
Please help me.

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Comment from Charlie Howe on 2007-07-02

2007-07-03T01:46:04Z

WOW, I found the easiest way to get rid of a large file in your Outlook Outbox! After doing 3 other things, I just unplugged my RJ-45 cable and waited about 10 seconds and delted the file! So Easy! you are Great!

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Comment from JohnD on 2007-05-25

2007-05-26T04:46:08Z

This tip worked to get a problem email out of the Outlook outbox....Thanks...JohnD

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Comment from Mikee on 2007-05-22

2007-05-22T22:26:58Z

Tim, used outlook spy - FANTASTIC!! I have been getting close to throwing my laptop. I had same problem as Keith. Many thanks

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Comment from Belle on 2007-05-02

2007-05-03T04:40:41Z

You are truly awesome!!
That stupid email has been stuck in my mailbox for 3 months already, and it's finally gone!!!!!
Thanks a lot!
It's simply and it worked! :)

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Comment from KULLY on 2007-04-29

2007-04-29T22:59:29Z

hI
i AM USING OUTLOOK EXPRESS. EVERY TIME I SEND AN EMAIL, IT JUST SITS IN MY OUT BOX.I GET TOLD BY MY COLLEAGUES THAT THEY GET 1-4-8 EMAILS OF THAT SENT EMAIL, BUT IT JUST SITS IN MY BOX....HOW DO I GET my outbox cleared and messages to get to my sent box?

help- please.....i am pulling my hair out?

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Comment from jaybrat on 2007-04-04

2007-04-05T01:18:22Z

thanks leo

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Comment from pat on 2007-03-24

2007-03-24T22:28:30Z

Leo, I've read the article. I do not understand how to disconnect from the network. Do I turn off the motem? I have 2 stuck messages and I've tried delete, took down my firewall and antivirus but it didn't work. Please Help. Thank You

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Comment from Steve Notman on 2007-02-28

2007-03-01T04:32:07Z

Tim. I had exactly the same issue as Keith, an invisible read receipt, your link/solution worked.

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Comment from Owen on 2007-02-26

2007-02-26T11:05:05Z

I have got a user whose email is continuosly sending a 'Read Receipt' for the same message even more than 20 times a day. I triesd deleting the original received message but the receipt is still being sent. Other emails from the sender with the flag on are Ok. This user has also another same issue with one of his staff though its a different message now.

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Comment from Carrie on 2007-02-24

2007-02-25T05:29:58Z

I also have a message 'jammed in my outbox'. I unfortunately tried to delete a message while it was sending. the message deleted out of the outbox BUT the system still tries to send it. I have tried the repair function on my office disk. I did a reinstall of Outlook and I have just upgraded to 2007 (hoping that it would 'clear'.

Nothing. Any clues anyone?

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Comment from Tim Predaina on 2007-02-15

2007-02-15T14:05:58Z

Keith, Checkout this link to remove a read receipt.
The answer is here:
http://www.outlook-tips.net/howto/delete_rr.htm

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Comment from Keith on 2007-02-06

2007-02-06T13:31:11Z

I have read email off-line and one of them has requested a read receipt. When I go back online Outlook (2003) tries to send the receipt with no joy. As there is no receipt in the Outbox, there is nothing to delete. Any ideas? thanks, Keith. (other mail all sends okay).

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Comment from Susan on 2007-02-01

2007-02-01T14:11:05Z

Solved a month long headache! Went offline --- deleted the email --- no more headache. You're better than Bayer, Advil, Extra Strength Tylenol...

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