Comments for How can I stop a message in my Outlook outbox that won't send?

Comment from Adam Bristowe on 2012-01-12

2012-01-12T14:15:43Z

Star! So simple...thank thank you.

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Comment from Tiffany on 2011-12-24

2011-12-24T20:19:54Z

Thanks Roy Mannen!! File - work offline let me delete yahhh!!

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Comment from Captain obvious on 2011-12-06

2011-12-07T05:23:12Z

Even Easier Solution: Click "Cancel Send/Receive". Then Right-Click the troublesome email and select Delete. Problem solved.

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Comment from Richard Scott on 2011-12-06

2011-12-06T21:21:30Z

Brilliant !!

Worked immediately !

Microsoft recommended various complex and time-consuming solutions, but you nailed it.

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Comment from Petri on 2011-12-06

2011-12-06T18:03:35Z

thanks, worked also for me! This was really annoying...

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Comment from Roy Mannen on 2011-11-25

2011-11-26T01:19:08Z

Thanks what you posted led me to try the following;
Go to File > Work Off Line
I was able to delete the stuck outgoing e-mail.

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Comment from Pamela on 2011-10-25

2011-10-25T22:09:09Z

Thank you so much! I thought this issue would never get resolved!

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Comment from Gladys on 2011-10-13

2011-10-13T07:58:19Z

Lotsa thanx from SA. The Network cable idea worked perfectly! You saved my job. God Bless You!

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Comment from Michael on 2011-10-11

2011-10-11T20:52:58Z

Thanks, worked eventually. I closed internet connection, but couldn't delete any mail in the Outbox, then I closed Outlook and restarted, didn't work at all. Then I used Task Manager to close Outlook process, restarted Outlook, all the while off internet, and was able to delete the largest email in the Outbox. Thanks for the good advice.

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Comment from keira dunn on 2011-10-08

2011-10-08T09:24:51Z

Thank you - perfect.

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Comment from Simon Maccullagh on 2011-10-04

2011-10-04T21:15:04Z

Many thaks for the tip my wife tried to send a 175M file??

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Comment from Mark on 2011-09-19

2011-09-20T01:13:55Z

finally, it worked.. thanks for the tip.

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Comment from Peggy on 2011-08-18

2011-08-18T22:17:06Z

Great job!!! Disconnecting from the network worked perfect. Thanks!!

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Comment from Phil D on 2011-08-15

2011-08-15T18:15:50Z

Wow lo-tech and it worked so well!... after I tried repairing, running diagnostic, running safe mode, hehe... this was GREAT. THANK YOU

Haha couldnt post this because I forget to reconnect wireless.

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Comment from Earp on 2011-07-03

2011-07-04T05:37:22Z

The easiest way, at least for 2007 and higher (I suspect will work for older versions as well) is to go File/Work Offline. This turns Outlook offline - you can then delete the message from the outbox.

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Comment from Sergio on 2011-06-30

2011-07-01T02:59:05Z

Really helpful, thanks for taking the time to keep it simple!

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Comment from Christine on 2011-06-30

2011-06-30T16:20:13Z

Pulling the plug fixed it. I've been backed up for over a week. Thanks a ton!

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Comment from Sarah in England on 2011-06-18

2011-06-18T12:03:13Z

I've spent weeks trying to work out how to sort this problem out, read your article, and in 5 seconds the problem was sorted. Thank you sooooo much :0)

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Comment from Berry in davenham on 2011-06-04

2011-06-04T10:04:49Z

Cheers Leo-this sorted problem for me the outlook server didn't seem to like an 85MB file doh! with your advice I managed to delete the offending mail finally

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Comment from Ted in Dallas on 2011-06-02

2011-06-02T13:28:05Z

Worked like a charm. Thanks for the tip.

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Comment from Solid Fingers on 2011-06-01

2011-06-01T17:57:56Z

Pull the Plug worked...was so quick and easy. Thank you!
SF

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Comment from Linda Murphy on 2011-05-19

2011-05-20T04:06:02Z

Thank you very much for your simple and direct intsructions. I have spent hours today trying to delete a message that was too big for Outlook to send. Because I could not delete the big message, that failure prevented me from sending any other messages. So I "pulled the plug" and am back on track!

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Comment from Hal October on 2011-05-15

2011-05-15T12:34:11Z

Thanks very much I was really starting to panic with this problem but you saved the day. Was really simple to fix with your info. Thanks again

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Comment from Lee Ann on 2011-05-03

2011-05-03T13:54:19Z

Thank you! Fixed my problem in 5 seconds.

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Comment from Roger Foreman on 2011-04-26

2011-04-26T13:13:37Z

I'm grateful Leo, for the simple advice. It's saved me an ongoing headache that's lasted for weeks now.
Thanks!

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Comment from Max on 2011-04-11

2011-04-12T06:54:34Z

in Outlook 2010, just double click on the email and remove the attachment :) Easy peasy :)

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Comment from Edith Sinon on 2011-04-07

2011-04-07T08:42:20Z

Thank you so much - my attachement was 128 MB's and I just did not know what to do - so simple and it did work with the first try.........

happy to have Leo

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Comment from Chris on 2011-03-28

2011-03-28T10:58:49Z

So simple when you know. Many thanks.

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Comment from Molly on 2011-03-23

2011-03-23T21:58:43Z

I never thought this would be something that easy to fix. Thank you so much for sharing this tip. It solved my stuck outbox email in seconds!!!

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Comment from Carlos on 2011-03-12

2011-03-13T01:57:49Z

Simple and effective --- it worked in seconds --- I was going at it all day with this problem.

Thanks

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Comment from Davet on 2011-03-05

2011-03-05T17:58:22Z

Great this has been driving me up the wall for five days and I have just sorted the problem in ten seconds.

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Comment from Richard E on 2011-03-04

2011-03-04T23:02:22Z

Thanks. I tried all day & finally googled my question and this site was there. Great!

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Comment from S.A. Mason on 2011-02-26

2011-02-26T12:57:10Z

Tried 'File/Work Offline' - was then able to delete message stuck in Outbox. Didn't even have to close and restart Outlook . Many thanks. I hope I remember for next time!!

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Comment from noname on 2011-02-16

2011-02-17T05:30:12Z

Thanks for the advice to disconnect from the network - this is the only thing that helped.

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Comment from Sarah on 2011-02-08

2011-02-08T21:07:45Z

Ahhh! Thank you! I just switched over to Work Offline, deleted, and jumped back on. Thank you so much!!

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Comment from Stephanie on 2011-02-01

2011-02-02T00:48:20Z

Thank you for the advice, going offline and deleting the message then logging back on worked perfect! Took me 3 days to find this link,but was worth it!!

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Comment from Judi DiPietro on 2011-01-20

2011-01-20T20:03:15Z

Getting off the network, deleting the message and then logging back on worked for me. Thanks!! :)

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Comment from Duffin Martin on 2011-01-06

2011-01-07T00:41:44Z

Go to file/work offline. Then close outlook. Restart and you can delete message. Now go to file/work offline and untick. Presto! :-) Thank you for your posting but I found this easy fix.

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Comment from cigarman on 2010-12-04

2010-12-04T19:53:52Z

1. Just close outlook, 2. reopen and immediately open the outbox, 3. drag and drop the message to the drafts folder.
4. Then open the message and send, it will usually go out. 5. If not, repeat.

You can also go from step 2 to opening the message and copying the contents before deleting, then you can paste it in a new message.

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Comment from George on 2010-11-11

2010-11-11T10:44:18Z

This has happened to me a couple of times now, eaisest way is to click on work offline. then you can delete it, no problem!

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Comment from Mike Freeman on 2010-10-29

2010-10-30T00:17:57Z

The best way is go to "File", "Work Offline" then delete the files. Go back and "File", "Work Online" - you don't have to get off your seat!

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Comment from Trish on 2010-10-11

2010-10-11T22:43:03Z

That advice did not work for me, but what did work was editing the delivery parameters by right-clicking on the message stuck in the Outbox and selecting a delivery deadline that had already expired. The message immediately disappeared-had been stuck for 2 days in the Outbox!

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Comment from Leo Swanepoel on 2010-09-30

2010-09-30T08:06:07Z

Rather than altering your registry (and to suggest it without reminding people to do a backup of the registry is not wise, imho), try this first:
close Outlook
start
run
outlook /safe

highlight the message in question
delete the message
close Outlook
open Outlook again normally

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Comment from Henry Tan on 2010-08-27

2010-08-27T15:32:02Z

The file that Outlook tried to send was 28 MB. It got stuck there for days. Because of this, all my later "Send" emails of even less than 5 KB could not be sent because apparently it was in a queu. Trying to delete that large email was unsuccessful -> nothing happened. When I foolowed the suggested low-tech method (close Outlook -> unplug internet cable -> open Outlook, that stucked file was deleted easily. Thank you, thank you for the advise.

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Comment from Ken Walker on 2010-08-12

2010-08-12T13:58:53Z

Have had the problem for a while. My email was 12.5mb. Go to File and select Work Offline. This will allow you to delete the email or attachments to make the email smaller. Go back and select Work Offline again - to get you back online. You can now carry on as normal.

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Comment from Tim Spargo on 2010-07-27

2010-07-27T16:21:19Z

Thanks Leo... a 60mb Video file my daughter "tried to send" has been stuck for awhile.

for the first time in months
"Send/Receive Complete"

Thanks!

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Comment from Jaymeben on 2010-07-26

2010-07-27T02:06:04Z

Worked good for me I have been trying to delete
that thing from my out box for a month.
If this guy helps you, buy him some coffee. You tip that blonde don't you?

Jay So. City

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Comment from Chris Reeves on 2010-07-22

2010-07-22T14:32:59Z

After the error flags go to the Outbox. Delete the message from the outbox. Then go back to the error dialog box and select cancel.

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Comment from Kathy on 2010-06-09

2010-06-09T13:34:07Z

Found another way... if you click on the little arrow next to the Sending Message 1 of 1... a box will pop up that says cancel send/receive, hit it, it works!!!!!!

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Comment from Kim L on 2010-06-03

2010-06-03T23:46:02Z

I did what Leo said and it worked. My big email was a video file. On my laptop, I just turned off the wireless switch, then was able to delete the email. then just turned the wireless switch back on

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Comment from Ange on 2010-05-31

2010-05-31T13:20:54Z

Thank you! Saved me from so much heartache and took just seconds to complete.

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Comment from Cliff on 2010-05-25

2010-05-25T18:36:35Z

Turned off the connection, wend back in outbox and deleted it! Wham bam thank you mam!

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Comment from Jay on 2010-05-25

2010-05-25T18:15:36Z

Thankfully I am one of your newsletter addicts and had a problem when one of my emails with an attachment got stuck in my outbox of office 2007. I looked through the archives and found a solution which worked. I didn't have to go off line.

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Comment from Fartculeze on 2010-05-14

2010-05-14T12:21:20Z

Disconnecting from my server didn't work.
Turning computer on/off, didn't either.

Went to //OUTBOX\\ (at the lefthand side of the Inbox screen)& deleted the stubborn bloated message from there.

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Comment from Kim on 2010-05-05

2010-05-05T16:17:41Z

Finally was able to delete my message stuck in the outbox. thanks

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Comment from Joan on 2010-05-04

2010-05-04T21:54:56Z

Yes, it helped because I went back to Outlook and saw in the lower right hand corner of the screen that the email was trying to be sent. I also saw a dropdown arrow which I never noticed before. When I selected the dropdown screen I was given the opportunity to delete the email. I then didn't need to disconnect.

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Comment from Bella on 2010-05-04

2010-05-04T20:08:16Z

I was able to delete email the minute I went offline. Thank you so much, only wished I knew about your site a long time ago.

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Comment from Nancy on 2010-05-02

2010-05-02T16:06:32Z

Going offline worked like a charm, thanks so much!

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Comment from Lauren on 2010-04-28

2010-04-29T02:24:38Z

Thank god i found this site!!!! Fixed it immediately!

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Comment from Santino on 2010-04-27

2010-04-27T16:42:57Z

Your solution was perfect, this problem bugged me for weeks.
Thanks again

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Comment from shaina on 2010-04-14

2010-04-14T18:33:22Z

THANK YOU SO MUCH! i went offline, and it deleted right away!!! you are a lifesaver thank you!!!!!!!!!!!!

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Comment from laurie on 2010-03-31

2010-03-31T23:40:47Z

I GOT LUCKY. I cancelled my send and receive tab and deleted it!!!
THANKS!!!!

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Comment from Pete on 2010-03-29

2010-03-29T23:36:41Z

I tried to delete the email like you suggested, but I can't click on it in the outbox and the delete is not highlighted for me to use. It doesn't matter if I am offline or online. When I try to click on it, it says not responding.

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Comment from Archie on 2010-03-24

2010-03-24T15:35:05Z

Couldn't find the workoffline option and couldn't delete the e-mail even disconnected from the internet but found a little drop down menu at the bottom left giving me the option of cancelling the e-mail, which I did.

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Comment from Mary on 2010-03-23

2010-03-23T12:53:02Z

Thanks, Amy - It Worked , annoying email deleted. I was going crazy for two days.

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Comment from Vivien on 2010-03-16

2010-03-16T20:17:45Z

Oh thank you so much, what a result!! Thank goodness that long email has disappeared now. What great help!!!

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Comment from Seyed on 2010-03-09

2010-03-09T10:03:20Z

This is really helpful.
It's working for me. I am really thankful for your idea and it save my time.

Seyed

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Comment from Amy S. on 2010-03-03

2010-03-03T16:27:44Z

I couldn't get to my network plugin without nearly dismantling my desk, so I clicked file-->work offline-->closed outlook-->reopened (still had work offline checked), and I was able to delete the evil email. Then I just unchecked the work offline button, and all is right with the world.

Thanks!

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Comment from DBall on 2010-02-25

2010-02-25T15:51:38Z

If I had followed MCFST help on their website I would have been deleting and rebuilding profiles, messing with the mail server, what a mess. I followed your simple instructions and in 10 seconds I had removed a 23 MG message that was stuck in the Outbox all week. Thanks

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Comment from Stefan on 2010-02-25

2010-02-25T12:36:32Z

Incredible, that it works only this way. Outlook sometimes is really stupid.

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Comment from bob l on 2010-02-23

2010-02-23T17:48:03Z

You saved my client today. Thanks.

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Comment from Susan C on 2010-02-17

2010-02-17T23:29:19Z

Thank you. I used your suggestion and it really works for Outlook 2007.

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Comment from Karthi on 2010-02-17

2010-02-17T08:47:08Z

Thanks, i tried, I got it. Pull the Plug.

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Comment from Jo on 2010-01-27

2010-01-27T10:28:40Z

I will put ask-leo on my favourites list. I usually get really frustrated trying to follow poor instructions, but not this time. Clear and concise and IT WORKED. Thanks very much :)

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Comment from Tracy on 2010-01-07

2010-01-07T17:56:32Z

This was tremendously helpful and so easy. I just clicked on my "file" button in outlook and then clicked "work offline"...then clicked delete-- it deleted immediately. Amazing :-) Thanks so much!

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Comment from Misty on 2010-01-06

2010-01-06T18:43:32Z

Worked great! I went to file-work offline and deleted the message in my outbox - didn't even have to restart Outlook!

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Comment from Patrick on 2010-01-04

2010-01-04T20:12:16Z

Great low-tech solution. Ran into this same issue and was glad to get a 5 second fix!

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Comment from Clint on 2009-12-15

2009-12-16T02:29:20Z

I have just had the same issue, after reading this article i disabled my internet connection, and was then able to delete the msg that wouldnt send from the outbox, have been trying to do this for week now :-)

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Comment from Bill lands on 2009-12-08

2009-12-08T21:49:04Z

That was a brilliant "work-around" compared to the messy suggestions of Outlook engineers.

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Comment from Miki on 2009-11-18

2009-11-18T20:41:58Z

Thank you, I've been staring at my computer for the last 2 hrs.. I disabled the LAN and it deleted right away...

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Comment from Kenneth Korshin on 2009-11-07

2009-11-07T14:20:45Z

From another forum, worked fine for me.

In Outlook do File-Work Offline. Close Outlook. Restart Outlook. It should
start in offline mode. Try and delete it then...

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Comment from KL on 2009-10-10

2009-10-10T21:41:12Z

The "lo-tech" way worked. Thanks much!

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Comment from Laura on 2009-10-08

2009-10-08T22:14:41Z

You saved the day!! I have had my outlook locked up since June because of the two emails....thank you for setting me free!!

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Comment from Dave on 2009-09-26

2009-09-26T18:51:16Z

Thanks for the clue it's been bugging me for weeks, but I had you restart my Outlook with the network disconnected before mine would delete.

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Comment from Peter Frampton on 2009-09-22

2009-09-23T01:00:52Z

Well done Leo. You saved my marriage. Such a simple trick that works. We could do with a few more like you.

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Comment from Harry on 2009-09-19

2009-09-20T00:23:35Z

Hi,

Thanks a lot for the great help. But one small suggestion, instead or removing the cable, if we just disable the LAN under Network Connections would work..............

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Comment from Michelle Portela on 2009-09-11

2009-09-11T22:55:23Z

Leo, you are a genius;

I've been trying anything and everything for a week 'till finding your instructions.

Thanks

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Comment from Dave B. on 2009-08-28

2009-08-29T03:42:36Z

Thank you. I first had to tell outlook to stop sending and recieving, but then it was easy to delete the message.

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Comment from emily on 2009-08-21

2009-08-21T18:48:24Z

I'm hooked up to a business network and didn't want to unplug for fear of ruining company equipment, but I did find another way to accomplish this. There's a send/receive icon on the bottom right of your outlook screen(at least there is for oulook 2007). Right click and choose cancel. Then you can delete items stalling your outbox.

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Comment from Merlescraps on 2009-07-31

2009-08-01T06:27:40Z

Hi, I tried everything to delete an email in my outbox which won't send still no luck
when I try to delete it I get a message saying outlook is sending the message, but this is not so.

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Comment from EL on 2009-07-09

2009-07-09T15:57:30Z

Thank you so much, you really saved the day!!!!!!! I was lucky to utilize that small window of time you wrote about. Thank you!

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Comment from Peter W on 2009-07-02

2009-07-02T10:52:32Z

Thank you!!! Low-tech really did the trick (after much unsuccessful messing about and frustration trying to follow other 'official fixes!)

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Comment from Christian on 2009-06-24

2009-06-24T21:23:27Z

I closed my Outlook program. Then I reopened it & quickly deleted outbox email before it could start sending. Without this information, I never would have thought to do that. Thanks so much for this simple and effective solution!!

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Comment from Brian schmidt on 2009-06-16

2009-06-16T19:50:56Z

Thanks for the tip-- fixed my problem.
THough I found an even easier way... at the bottom right of outlook, right click and select "Work offline." that's like disconnecting the network cable. Delete the email from the outbox and then un-select "work offline" and you're back in business.

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Comment from Fiona Grenfell on 2009-06-11

2009-06-12T03:34:02Z

THANKYOU SOOOO MUCH Leo! What a wonderful solution to such a stupid problem.... it worked with just 10 seconds to pull out the cord to my internet, straight back to Outlook, delete... and wholla!!! the problem solved....
You are an ABSOLUTE GENIUS...
thanks again, now I can get on with emailing!!

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Comment from kaenar langford on 2009-06-09

2009-06-10T02:31:51Z

Jennifer, you're brilliant. I was having a terrible time with a stupid message stuck in the Outbox and your fix worked perfectly. Thanks so much. Although I read through everything on the page, it was easier for me to figure out your solution than some of the others.

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Comment from Bill Dickson on 2009-06-05

2009-06-05T14:54:10Z

Brilliant, all it took was 10 seconds.
There is no reference to this problem in MS Help

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Comment from kath on 2009-05-24

2009-05-24T18:21:45Z

i have this problem only i deleted it form my outbox folder and its been 7 days its still trying to send the messages..i deleted the msgs as soon as they failed but its still doing this i called my isp..they cant help dell said its not a hardware isssue so they wont help they directed me to microsoft and i was told for a fee it can be fixed..wtf? any no cost low hassle way to fix this?

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Comment from Theresa D on 2009-05-22

2009-05-22T17:37:42Z

I read the instruction and it seemed silly but I tried it and it fixed my problem first time, Thank you you are a wonderful and great find I plan to keep your details in my favourites.

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Comment from Wiliam Murray on 2009-05-19

2009-05-19T19:51:44Z

Genius! All other fixes are just fudges compared to this! So simple, works a charm - you are a good man!

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Comment from Anthony on 2009-05-12

2009-05-13T06:13:30Z

Thanks, by unplugging my netowrk cable I was able to delete a file that Outlook kept locking on.

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Comment from ozlem on 2009-05-12

2009-05-12T08:48:46Z

thanks so muuuuccchh..it was a big problem for me.. i couldnt delete the mail in outbox..and now i deleted it..really thanks

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Comment from jon on 2009-04-30

2009-05-01T03:35:37Z

best idea yet. stay online. pulled out internet cord/usb wireless dongle. reopened. deleted. et voila. merci leo!

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Comment from Earl on 2009-04-29

2009-04-29T21:39:31Z

Thanks. Worked perfectly. Read the instruction. Reached down and pulled the wire directly out. Closed outlook. Let the PC figure out that it was immediately off line. Reopened outlook while the PC is still off line. Opened the outbox and deleted that little troublesome e-mail. Plugged the network wire back in. All is well. I had been jacking with this for the last 5 days.

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Comment from Ron Gray on 2009-04-27

2009-04-27T19:48:07Z

Worked immediately. Thanks for the lo-tech fix that MS does not even tell anyone about.

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Comment from Jennifer on 2009-04-17

2009-04-17T14:48:08Z

i found that choosing File, Work Offline, Exiting Outlook, and then re-opening it, allowed me to open and delete my mistake message... hope this helps someone!

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Comment from Jared on 2009-04-08

2009-04-08T15:07:58Z

Thanks. I was hung up for the better part of a day. Solved the problem in less than a minute.

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Comment from Bill on 2009-04-01

2009-04-02T02:53:54Z

The 72meg file hung outlook. I came to the conclusion that unpluging the network would get the file to stop sending so it could be deleted. Reading this solution gave me the confidence to unplug the cable. Even after closing outlook I need to stop the process in the task manager. When outlook was restarted the problem email could be deleted from the outbox. Plugeed the network cable in and the rest of the pending emails were sent.

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Comment from Rosanna on 2009-03-31

2009-03-31T19:32:13Z

It worked!!!!!! thanksss
I just closed outlook then I opened again and instantly I went to outbox and deleted that huge stucked message...and it worked!!!
Thanks for the help

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Comment from Alan Mack on 2009-03-21

2009-03-21T23:54:34Z

This worked like a charm. Talk about SIMPLE. My outlook kept locking up (trying to send a 65 meg file), but all I did was unplug my network and voila. It stopped trying to send and I was able to delete the "pending" file. Many thanks!

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Comment from Bill Graves on 2009-03-18

2009-03-18T14:34:26Z

I am having the same problem as Tommy Ingram and I don't see any response to his concern. Can someone advise on this?

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Comment from Tom Gackle on 2009-03-11

2009-03-11T17:29:28Z

Thanks. I didn't do it correctly at first. Taking it offline, then deleting worked.

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Comment from Rebecca on 2009-03-11

2009-03-11T15:40:15Z

Thank you, thank you, thank you...that was so annoying!!! Your trick worked like a charm:)

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Comment from Tom Gackle on 2009-03-11

2009-03-11T15:19:40Z

Tried your suggestion...unfortunatetly, I'm either doing it wrong or it's just not working...any other suggestions? What if I remove the E-mail account from Outlook, reboot and add the E-mail account again? Any danger in doing that?

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Comment from Tommy Ingram on 2009-03-10

2009-03-10T16:59:59Z

Is there a fix to keep outbox from looping and sending the same email over and over again. I see several ways to delete it but, what is causing it and is there a fix. This has happend to me in outlook express and I went to outlook 2007 thinking this would cure it, but to no avail.
I sure hope there is a fix.

Thanks,

Tommy

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Comment from Annie Nahon on 2009-03-02

2009-03-03T00:56:43Z

I have a migraine at this point, but thanks to the triple punch of WORK-OFFLINE and DISCONNECTING THE POWER TO THE ISP and RESTARTING THE COMPUTER, my email got deleted (with a 97MG .psd file I accidently attached...)
THANK YOU SO MUCH! Now I am going to go take some Excedrin!

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Comment from Hannah on 2009-02-25

2009-02-25T13:19:30Z

I wrote an email with a "do not deliver before" time, but it is still in my outbox. I do not want to delete it; I just want to know what to do in the future to make sure it sends at the selected time. I have no trouble doing this from other accounts on the same server. Suggestions? Thanks.

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Comment from vicki on 2009-02-18

2009-02-19T05:12:56Z

Thank-you!!! I googled a few other places with NO luck and one of your low tech styles worked! Pulled the internet plug, deleted the thing and was done. What a relief!

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Comment from sok chong on 2009-02-05

2009-02-05T18:47:04Z

Great! I pulled the plug like you said and went offline and wait few minutes and guess what! it work like wonder. thank you.

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Comment from Christian on 2009-02-04

2009-02-05T04:40:27Z

If you tried the offline trick and it doesn't work, go offline and then just restart Outlook and it will work

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Comment from Judith O'Connell on 2009-01-28

2009-01-29T05:52:49Z

My outgoing emails are getting stuck in the Outbox and won't send. How can I get my emails to send?

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Comment from Gary Atkinson on 2009-01-11

2009-01-11T10:26:24Z

Had the same problem in Outlook 2007 trying to send through an http account (thought that shouldn't make a difference). Tried all the above without success. Then did the following:

1) Set Outlook to Offline
2) clicked "message options" for the offending message
3) set the "do not deliver before" to sometime later,
4) click delete.... hey presto, I could delete it!!

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Comment from Katie Pace on 2009-01-09

2009-01-09T14:37:27Z

THANK YOU! THANK YOU! THANKS YOU!

NOW I CAN ACTUALLY WORK!

You're the best. Simple, easy advice.

Katie Pace

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Comment from Ben on 2008-12-24

2008-12-24T19:48:14Z

I tried clicking Work Offline; didn't help. I tried closing the network connection; didn't help. Then, with the network disconnected and the Work Offline box checked, I turned Outlook off, waited a couple of minutes, and turned it back on. That did it--instant delete. BTW, the email had an 80mb attachment (yikes!).

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Comment from Warren on 2008-12-20

2008-12-20T19:48:29Z

Outlook 2007, XPPro SP3
e-mail never sent, remains in Outbox, endless looping of send-receive tasks (multiple 100's in a minute or two!!), must resort to Task Mgr to stop process, attempts to delete the message fail;
error message: access denied, Outlook has already begun transmitting this message

I've worked for hours and hours, for a couple of days, running virus/ adware cks, trying MS suggestions, ck'g the forums, and nothing worked

FINALLY, one of the responders to this question suggested: under File menu, check Work Offline ... go and delete

voila -- WORKS PERFECTLY

(don't forget to remove check-off, before attempting to send-receive again)

THANK YOU Mark (10.July.07) for helping sanity to reign again

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Comment from Catherine Uffen on 2008-12-17

2008-12-17T23:19:29Z

outlook Professional - Neither of your answers worked for me. The message wouldn't delete (it had a 30 MB attachment). AND it immediately engaged the sending function, so it couldn't be deleted. So I went into message properties for that message and gave it an expiry time that had already passed. Then the message showed as an expired message. I was then immediately able to delete it.

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Comment from Steve K on 2008-12-17

2008-12-17T18:20:39Z

Outlook 2003 keeps trying to send "phantom" messages. It says sending message 1 of 7 when I have nothing in the outbox. Each day it keeps adding another message and it is dragging down my computer. If I cancel sending or disconnect network connection it is still there.

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Comment from Don on 2008-12-16

2008-12-16T22:13:37Z

Great, thanks a million, I've been trying for days to delete a 72mb picture file that wouldnt send, then i done as you said and whithin about 30 seconds it was gone, cheers!

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Comment from Mirela on 2008-12-12

2008-12-12T21:23:25Z

You don`t have to pull the plug, you can always go to File->click on Work Offline, then click on Outbox, select the email message and delete it. I consider this the easiest way, after deleting this message, go back to File->Work offline and uncheck it so you can send and receive email messages again, this is equal to the procedure described above, the only difference is that you are in the middle of a discussion on IM you are not going offline, just the Outlook :D this method is not leaving you iwthout internet connection for a few seconds. Hope that helped and I admit I didn`t read all the comments so it is possible that someone else already mentioned this :)

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Comment from aaron on 2008-12-09

2008-12-09T16:08:57Z

I did the disconnect option, worked like a charm.

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Comment from Phil Rambo on 2008-12-03

2008-12-03T16:54:51Z

Why not just click on "file" check "work offline" and then go to outbox and delete in offline mode?

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Comment from James on 2008-11-18

2008-11-19T01:36:46Z

Hi Guys! I know of two ways. This has happened to me a few times. First and easiest and about the same as pulling the plug is to click file and choose "Work offline" Second and a last resort if nothing else works is to click file and choose export to a file. Choose .PST then Personal folders (include sud folders) then export your mail box to a PST file. When exporting Outlook will not take the contents of the Outbox to a PST. Delete then recreate your mail account and import your PST file back in. This is a pain to do but it works if nothing else will!

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Comment from VAL MILTZ on 2008-11-18

2008-11-18T20:51:03Z

THANX MATE THAT WAS SOOOOOO KOOL...IT WAS GONE IN SECONDS AND I WAS UP AND RUNNING AGAIN AS I WAS NOT ABLE TO SEND ANY MESSAGES AS THE FILE I WAS SENDING WAS SOOOOOOOO BIG....

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Comment from geek41week on 2008-10-31

2008-10-31T08:19:35Z

Don't unplug anything it is a waste of time.
Outlook organized into folders "Inbox" ,"Outbox" and so on. Just Delete all messages in "Outbox" it is what Outlook is trying to send and all this never stopping sending stops in one second

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Comment from Andrew on 2008-10-29

2008-10-29T22:07:57Z

I use Outlook 2003 also and if you look at the bottom right where it says "sending message" or something similar, it allows you to right click your mouse and cancel sending the email. Then quickly delete it!!! It works!

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Comment from Fred in Calgary on 2008-10-27

2008-10-27T21:27:14Z

Your simple, low-tech solution, (pull the plug) worked great. Thanks.
Fred in Calagary

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Comment from Howyrd on 2008-10-25

2008-10-25T18:10:00Z

Just wanted to thank you for the most elegant and simple method of deleting a too-long message from Outlook 2003. It works!

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Comment from Lynne Lowery on 2008-10-15

2008-10-15T22:58:23Z

Fantastic - I'd been trying to delete my 12MB email all night, and your solution took about 10 seconds.

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Comment from Monty on 2008-10-05

2008-10-06T06:26:35Z

Thank you all for you valuable help.
I was stuck in the middle when i tried to send a zip folder which was 24MB. I forgot that its too large to send thru outlook.
Then ur help really helped. I disconnected LAN, shutdown outlook, open outlook, delete the file and then my problem was resolved.

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Comment from Dan on 2008-10-03

2008-10-03T19:37:23Z

Mine will not go away either. Since it was in the process of sending it is now stuck in limbo. I used the Work Offline option. I also tried using mbdvu32.exe to delete the message, again it was locked.

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Comment from Bob on 2008-09-23

2008-09-23T21:54:45Z

Pulled the plug and was able to delete it. Many thanks. Aloha, Bob

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Comment from Jeph on 2008-09-17

2008-09-17T18:02:37Z

Going through this hassel is great if you get a file stuck but that is fixing the sympton not the problem. How can I change the settings so Outlook will allow larger files to be sent? I can send the same files on the same computer using Yahoo email without a problem. Thanks!

It's not Outlook that's preventing it - it doesn't care. It's typically the ISP or mail service that you're attempting to use that disallows emails over a certain size.

-Leo

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Comment from Linda on 2008-09-03

2008-09-03T22:29:08Z

THANK YOU! What a quick and easy fix to what would have likely taken me hours to figure out if not for this wonderful site.

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Comment from Rich A on 2008-08-22

2008-08-23T00:45:00Z

I had this problem some time ago and your solution worked fine.
Not long ago I had a similar problem with a photo that turned out too large to send.
I use Norton antivirus and internet protection so
I was able to simply click on the button in norton to blockall internet access. Waited a few minutes then after deleting the message file, clicked to allow internet access again and everything was back to normal.
Thanks for the page when I needed it the first time.

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Comment from Tina on 2008-08-19

2008-08-19T15:33:19Z

Awesome...... I was ready to beat the crap out of my PC until I came across your website...

You're the man......

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Comment from Doug Bishop on 2008-08-13

2008-08-13T22:13:35Z

Thanks, the low tech remedy worked well. I just had to add one more step. I disconnected the LAN connection, tried to delete file which it would not, closed Outlook, restarted Outlook and then was able to delete the file. Reconnected LAN and now my wife is happy.

THANKS FOR THE HELP

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Comment from Leilani Cariazo on 2008-08-12

2008-08-12T19:54:57Z

THANK YOU!!!! The information about deleting a huge file that could not be sent worked. Option 2, to disconnect from the server, did the job and I deleted it completely from everything!!! YAY...it's literally been 2 weeks that the message has been in my outbox trying to send.

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Comment from InDiSent on 2008-07-30

2008-07-30T13:06:48Z

Great tip. Another easy way is to click File > Work offline. Then, you can delete the message.

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Comment from joan dale on 2008-07-25

2008-07-26T02:28:38Z

No more huge attachment jamming my out going emails. I didn't know to go to my "outbox" to delete it. A comment on page two made that clear to me. Thanks much for this site.

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Comment from joan dale on 2008-07-25

2008-07-26T02:19:01Z

I tried the disconnect from internet access to get rid of huge attachment that won't send to no avail. Any other suggestions. My attachment is really huge.

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Comment from Mary on 2008-07-23

2008-07-24T03:49:28Z

I tried all of the above and still can't get rid of the huge file. Any other suggestions?

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Comment from Adrianna on 2008-07-17

2008-07-18T00:35:09Z

I had to take it a step further and open the message when i was offline and move it to another folder: file-move to folder-Deleted Items.
And then once they moved to the deleted items i could delete them without any hassles.

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Comment from Laurent on 2008-07-08

2008-07-08T12:43:55Z

Thank you so much.
I had this message stuck in my outbox for weeks and it was really starting to drive me nuts.
Simple yet really efficient.
You are my today's star

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Comment from Anna on 2008-06-17

2008-06-17T11:30:26Z

Thanks Leo! I deactivated my send server by putting an x infront of the smtp (I use Outlook). It took a couple of Send/Receives before I could get access to the stuck e-mail and fix my too large attachments.

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Comment from Cynthia on 2008-06-13

2008-06-13T21:05:52Z

that cancel all did the trick thanks ever so much, I am glad I found this site. Will check back.

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Comment from Dan on 2008-06-09

2008-06-10T00:43:41Z

Thanks, Leo. Your tip saved me a lot of grief. Enjoy the Latte.

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Comment from Robyn on 2008-06-02

2008-06-03T01:31:28Z

There is an email in my outbox 2KB(which was sent to me as an Outlook meeting request that I accepted) that I have been trying to delete since Friday 5/30, that just will not delete. I keep receiving error messages. This prevents me from sending other messages that I require to send.
I have tried everything you suggested above, plus calling my ISP,the IT dept of the company where the invitation originated and the WEBEX company to see if they could help from their end-to no avail.

Can you please help me?

Thank you kindly.

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Comment from KRJ on 2008-05-04

2008-05-04T11:45:48Z

That was so helpful! Thank you for posting this explanation!! I will visit your site again for other computer help when it is needed! :) Thanks again! What an easy fix....I've had that message in my outobox for 3 days!!

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Comment from rebecca on 2008-04-13

2008-04-14T00:33:54Z

I tried the "work offline" from the file menu. What I didn't realize is the e mail in the out box which was too large to send would take a while to delete. After trying several times, I decided to wait for the hourglass to go away, and it worked just great!!!!!
Thanks for the lesson in patience!!!

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Comment from Lodz on 2008-03-18

2008-03-19T04:47:39Z

You can also use this as a guide for E-mail message with an attachment sent repeatedly to recipients in Microsoft Outlook - http://office.microsoft.com/en-us/outlook/HA011394141033.aspx?pid=CL100626971033

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Comment from Pam on 2008-03-14

2008-03-14T15:39:23Z

Thank YOU for posting the stes on how to delete an e-mail tht was stuck in the outbox...All I did was click file, work off line and deleted the file, it was that that simple!!! Thank you, Thank you!! P.S. The e-mail was literally sitting in my outbox for one day! THANK YOU!!

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Comment from Joan on 2008-03-13

2008-03-13T17:49:05Z

I've found the following solution works for me quite well.
Select the "Send/Receive" option in the Outlook toolbar.
Select "Send/Receive Settings".
Select "Show Progress"
Click "Cancel All" when it brings up the e-mails attempting to be sent. This works just like canceling a print job in a queue. I kind of like it. I do move the canceled e-mail to the drafts folder as a next step so that I can modify the size.

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Comment from JT on 2008-03-09

2008-03-10T01:51:11Z

Good call. Simple but yet effective. After searching MS tech site as well as others, nothing worked except this simple "disable or unlpug your network" remedy. Also, it might help if run Outlook in safe mode. (Start, run, Outlook /safe)
Thanks again. You saved me some frustration.

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Comment from Sheri Wood on 2008-03-07

2008-03-07T19:20:32Z

In Outlook 2007 you can Close Outlook and reopen it and then go to the Outbox quickly and delete the email! It worked for me.

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Comment from MyPCHatesMe on 2008-01-23

2008-01-23T10:19:19Z

I had a similar problem, where an email in my outbox would not send while I was disconnected, however it would not let me open the email either due to "Can't open this email. Outlook has already started transmitting this message"
Connecting to the VPN was impossible, and all of the tips above did not allow me to delete/open the email.

So, I created a new folder off my inbox, and selected "Copy Outbox to..." to my new folder.
This created a copy of the email I needed, I was able to open, copy the contents and attachment, and send via webmail.
I still cannot delete the original, but at least a copy has been sent

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Comment from Nera Polkinghorn on 2008-01-21

2008-01-21T20:07:55Z

Going to File Menu and clicking to Work Offline was the best solutions. Thanks for whoever suggested that above, genious!!!

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Comment from IT Guy on 2008-01-21

2008-01-21T19:18:46Z

Just an FYI, I just had someone try sending a HUGE attachment and it got stuck. The only thing that worked is taking Outlook offline, unplugging the network cable, disabling send/receive, AND (most importantly in this case at least) changing the SMTP server settings to something that wouldn't resolve. Then I could open the message (couldn't delete it still) highlight the attachment, delete it, close the message. Then I could delete the message itself. That was painful for such a "simple" thing.

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Comment from N.Subramanian on 2008-01-16

2008-01-16T09:35:48Z

Go to the File Menu and click on Work offline. Now you will be able to delete the message stuck in the outbox. Once done change to Work online.

It worked for me so sharing it here.

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Comment from Stephanie on 2008-01-15

2008-01-15T15:19:40Z

Great advice!! The trick to unplug the network should have been a no-brainer. However..... I hadn't thought of that. Thank you so much for your help!!!

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Comment from Nancy G. on 2008-01-12

2008-01-13T07:27:02Z

Just found an idea on another site and it worked like a dream. Drag the file into the Draft folder - then delete!!! Yeah!!!!

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Comment from Nancy G. on 2008-01-12

2008-01-12T19:04:23Z

I still cannot delete the an email with a 25 meg attachment I sent yesterday. Tried all the tricks above...any other ideas? Outlook 2007.

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Comment from Antonio on 2008-01-06

2008-01-07T04:09:55Z

Thank you Leo! You would think Outlook Help would cover this, but I could not find it. Your low tech solution worked like a charm.

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Comment from Tareq Zeyad on 2008-01-01

2008-01-02T07:55:30Z

yesss, thnx ... i've been looking for a solution since a week .... wow ... u r great. Many thnx

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Comment from John on 2007-12-28

2007-12-28T23:34:37Z

YAY!!! SHIFT-DELETE worked for me!!! Unplugging the network and working offline didn't help... but SHIFT-DELETE did!!!

Thank you so much!!!

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Comment from Tawnya on 2007-12-10

2007-12-10T18:49:32Z

THANK YOU - this worked perfectly (the offline tip) and stopped my co-worker from disliking what I did to her computer.

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Comment from jory on 2007-12-05

2007-12-05T14:36:36Z

it says it was already moved or deleted or access is denied. it will let me get rid of it and it looks up my outlook and makes it not repsond.please help

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Comment from Sarah on 2007-11-18

2007-11-19T04:25:22Z

THank you so much!! I have been stuck with an email in my box for weeks. It is finally gone.

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Comment from DAVE on 2007-11-15

2007-11-16T02:26:43Z

Shift-Delete worked a treat - !! offline mode etc didn't work ... WELL Done

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Comment from CLIVE SMITH on 2007-11-13

2007-11-14T07:47:29Z

Hi
My problem is, that once the message is in the outbox, it just keeps on sending over and over, twenty thirty times, the same message and never clears the outbox into the sent items. So you never know has the message been sent or not. How do I fix this one please. Outlook 2003 pro

Thanks

Clive

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Comment from Steve on 2007-10-29

2007-10-29T11:02:41Z

Awesome been trying to do that for weeks!!

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Comment from mrsmagpie on 2007-10-26

2007-10-26T17:48:21Z

Kent, thanks I have been trying to delete something in Outlook for a day, all else failed except your tip.

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Comment from SEO Web Design on 2007-10-08

2007-10-08T17:33:30Z

THANK YOU! omg...i have been trying to delete this email all morning...you ROCK!

ever need any web design or seo web design..give me a ring!
have a great day....
sandy

Mega Star Media INC
www.megastarmedia.com

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Comment from Frank Murray on 2007-10-05

2007-10-05T21:55:18Z

It worked! I disconnected my cable internet connection and after a few seconds (minute or two?) Outlook allowed me to delete the file. I was very thankful the file showed up in my deleted folder cause I wanted to resend the message minus a number of the pictures that clogged Outlook.

Thanks Leo!

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Comment from Kent on 2007-10-01

2007-10-01T18:08:10Z

Hello all,

I had this same problem so instead of unplugging the network cable I simply went under file and then selected "work offline". Once offline I went to my outbox and was able to delete the problem email. Hope this helps others with the same problem.

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Comment from George on 2007-09-27

2007-09-27T12:23:29Z

However, to make the matter a bit worse, the email message that Outlook keeps trying to send is not large. Actually, it does not exist...!!! Outlook keeps trying to send an email for the past 4 months that does not exist anywhere, not in the outbox, not in send items, not in some crazy Outlook folder. All other messages are beeing sent normally before and after this incedent. Even the same message has been sent normally at my second attempt. But nooooooo. Outlook keeps trying to send an inexistent email. It is almost spooky. Please help. Not that I have a problem with receiving or sending other email messages but it has gotten on my nerves. Even if I cancel all tasks, re-create this email account, reinstall MS Outlook, it still does it. Help!

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Comment from L on 2007-09-24

2007-09-24T19:42:37Z

Microsoft Office Online was not near as helpful! Thank you for the advice!!! It worked great and I can't thank you enough for saving me the headache of starting over with a new email account (Microsoft's suggestion). I have forwarded your link to them so they can learn something from YOU.

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Comment from ITWORKED on 2007-09-21

2007-09-21T17:52:06Z

make sure you are not connected to the internet or your network. Go to the outbox, click on the message, hit delete (it should give you an error). Then hold the shift key and press delete and then hit the ENTER key. do not use the mouse. worked for me!!

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Comment from greg on 2007-09-18

2007-09-18T12:57:18Z

Thanks soooooooo much, if only that chief at microsoft and his poxy company would be so helpful!

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Comment from Kate on 2007-09-17

2007-09-17T19:10:42Z

Your a genius! I unplugged my network cable and was able to delete the massive email stuck in the system. Thank you!! I will pass my new knowledge on.

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Comment from Helen Eversberg on 2007-09-12

2007-09-12T14:33:08Z

Yea. I unplugged my rj45 cable and deleted the e-mail and it worked perfectly. Thanks SO MUCH. I love low-tech solutions. Helen

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Comment from thnx on 2007-09-06

2007-09-06T10:22:27Z

it worked for me like a dream. Thanx a lot

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Comment from Jared on 2007-08-06

2007-08-07T02:23:20Z

I've tried this method for a week, without success (see my last post on July 30, 2007). Then tonight, I tried it again and it worked!!! If you're in the same boat, keep trying. Thanks Leo!

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Comment from Steve Cauffiel on 2007-08-02

2007-08-02T14:17:37Z

The only thing that made this work for me was to use the 'Del' key on my keyboard instead of clicking the 'X' in Outlook. Clicking the 'X' (Delete) button in Outlook gave me the same error as before, but on a whim I hit the delete key on the keyboard and voila - done.

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Comment from Jerry Lacefield on 2007-08-01

2007-08-01T13:22:21Z

Alright, I've tried everything that has been suggested. However, even though we have a max size limit of 10MB per email, I still cannot delete the four messages that are sitting in my Outbox despite having already been delivered not only once, but possibly many times before. I had this problem before but my boss had someone remotely fix the issue. Now I want to figure out a way to fix the issue myself. The problem though is that everytime I go and hit the "delete" key, I get an error that reads: "The messaging interface has returned an unknown error. If the problem persists, restart Outlook."

I have restarted Outlook several times and still receive the popup asking if I want to leave regardless of the fact that there are messages still waiting to be sent (despite already arriving at their destination).

ARRRRGGGGHHHHH!!

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Comment from Jared on 2007-07-30

2007-07-31T00:37:16Z

I had such hope, but it didn't work. I disconnected the cable, disabled the network, put Outlook in offline mode, disabled send/receive... and I still couldn't delete the message. I keep getting the message "Outlook has already begun transmitting this message."

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Comment from spike on 2007-07-19

2007-07-20T04:17:50Z

This worked. Thanks. Why can't Microsoft post good info like this about their own product? I checked the big help sites on this & they gave terrible advice -- set up a whole new User profile, then move all of your files over -- what a headache -- your method solved to problem in 2 minutes. -- Stephen Blair (above) is right -- it's not necessary to unhook any cables -- just go to my computer / control panel / network connections -- disable the connection for a minute -- delete the email -- then enable the connection again. Sweet

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Comment from Stephen Blair on 2007-07-17

2007-07-17T10:12:02Z

Genius! Best solution to this problem I've found. Running Outlook 2003, Win XP SP2. Got a 12mb email stuck in my outbox - went through other 'solutions' of offline mode, safe mode and even creating a new profile PST file!
Found this and it worked instantly! Even easier than pulling the network cable - go to Control Panel - Network Connections then right click on your Local Area Connection and Disable. Then go and delete that annoying stuck email, then go back to your LAN and right-click enable. Job done!

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Comment from mark pieter on 2007-07-10

2007-07-10T16:52:36Z

Just put Outlook in off line mode.
Messages can be deleted instantly.

Regards,

Mark

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Comment from Suman on 2007-07-06

2007-07-06T07:35:13Z

When I try sending mail from OFFICE, my mail gets stuck in my outbox. then I log off outlook and the mail is sent. I am using win xp sp2 and microsoft outlook 2003.
Please help me.

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Comment from Charlie Howe on 2007-07-02

2007-07-03T01:46:04Z

WOW, I found the easiest way to get rid of a large file in your Outlook Outbox! After doing 3 other things, I just unplugged my RJ-45 cable and waited about 10 seconds and delted the file! So Easy! you are Great!

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Comment from JohnD on 2007-05-25

2007-05-26T04:46:08Z

This tip worked to get a problem email out of the Outlook outbox....Thanks...JohnD

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Comment from Mikee on 2007-05-22

2007-05-22T22:26:58Z

Tim, used outlook spy - FANTASTIC!! I have been getting close to throwing my laptop. I had same problem as Keith. Many thanks

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Comment from Belle on 2007-05-02

2007-05-03T04:40:41Z

You are truly awesome!!
That stupid email has been stuck in my mailbox for 3 months already, and it's finally gone!!!!!
Thanks a lot!
It's simply and it worked! :)

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Comment from KULLY on 2007-04-29

2007-04-29T22:59:29Z

hI
i AM USING OUTLOOK EXPRESS. EVERY TIME I SEND AN EMAIL, IT JUST SITS IN MY OUT BOX.I GET TOLD BY MY COLLEAGUES THAT THEY GET 1-4-8 EMAILS OF THAT SENT EMAIL, BUT IT JUST SITS IN MY BOX....HOW DO I GET my outbox cleared and messages to get to my sent box?

help- please.....i am pulling my hair out?

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Comment from jaybrat on 2007-04-04

2007-04-05T01:18:22Z

thanks leo

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Comment from pat on 2007-03-24

2007-03-24T22:28:30Z

Leo, I've read the article. I do not understand how to disconnect from the network. Do I turn off the motem? I have 2 stuck messages and I've tried delete, took down my firewall and antivirus but it didn't work. Please Help. Thank You

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Comment from Steve Notman on 2007-02-28

2007-03-01T04:32:07Z

Tim. I had exactly the same issue as Keith, an invisible read receipt, your link/solution worked.

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Comment from Owen on 2007-02-26

2007-02-26T11:05:05Z

I have got a user whose email is continuosly sending a 'Read Receipt' for the same message even more than 20 times a day. I triesd deleting the original received message but the receipt is still being sent. Other emails from the sender with the flag on are Ok. This user has also another same issue with one of his staff though its a different message now.

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Comment from Carrie on 2007-02-24

2007-02-25T05:29:58Z

I also have a message 'jammed in my outbox'. I unfortunately tried to delete a message while it was sending. the message deleted out of the outbox BUT the system still tries to send it. I have tried the repair function on my office disk. I did a reinstall of Outlook and I have just upgraded to 2007 (hoping that it would 'clear'.

Nothing. Any clues anyone?

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Comment from Tim Predaina on 2007-02-15

2007-02-15T14:05:58Z

Keith, Checkout this link to remove a read receipt.
The answer is here:
http://www.outlook-tips.net/howto/delete_rr.htm

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Comment from Keith on 2007-02-06

2007-02-06T13:31:11Z

I have read email off-line and one of them has requested a read receipt. When I go back online Outlook (2003) tries to send the receipt with no joy. As there is no receipt in the Outbox, there is nothing to delete. Any ideas? thanks, Keith. (other mail all sends okay).

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Comment from Susan on 2007-02-01

2007-02-01T14:11:05Z

Solved a month long headache! Went offline --- deleted the email --- no more headache. You're better than Bayer, Advil, Extra Strength Tylenol...

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Comment from Brett on 2007-01-17

2007-01-17T19:54:24Z

I just resolved the issue: there was an Outlook1.pst in addition to an Outlook.pst. I opened the Outlook1.pst and it was fixed.

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Comment from Brett on 2007-01-17

2007-01-17T19:50:50Z

There is no email either in my outbox when disconnecting from the network or following the steps from http://www.outlook-tips.net/howto/delete_rr.htm didn't show anything in that table.

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Comment from kevin on 2007-01-13

2007-01-14T03:49:10Z

Just wanted to say thanks! How simple. Disconnected the network connection then was able to delete the hung email.

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Comment from Tim Predaina on 2007-01-09

2007-01-09T19:51:12Z

Nice site Leo, but nevermind this question. The answer is here:
http://www.outlook-tips.net/howto/delete_rr.htm

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Comment from Tim Predaina on 2007-01-09

2007-01-09T18:04:03Z

Leo, I am now getting the same thing after a read receipt was sent. My ISP blocks SMTP except to their servers but the message is trying to go through the server the message was sent to.

"Task 'pop.mymailserver.com - Sending' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'"

There is no message waiting in the outbox, where is the system folder outlook uses? I would like to clear outbound queue. Thanks in advance.

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Comment from Will Morton on 2007-01-06

2007-01-06T18:57:38Z

I seem to have an email stuck somewhere that outlook wants to send;it is not in my outbox. I do get the following outlook messege :-

Task 'pop.mail.yahoo.co.uk - Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: 553 From: address not verified; see http://help.yahoo.com/l/us/yahoo/edit/alternate_email/index.html'
I desperately need help

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Comment from Leo Notenboom on 2007-01-01

2007-01-01T20:59:43Z

Did you follow the instructions in the article you just commented on? (Look in outbox, not sent mail).

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Comment from Ruth D. Barth on 2007-01-01

2007-01-01T20:53:36Z

I wrote two pieces of mail to my grandaughter that never got there. I was told there was a fatal error. I cannot get that message off my computer no matter what I do. It comes up constantly with a request that I tell them if I want the message sent or not. If I say to send it it comes up with the same comment all over again. Help! I just want this message OFF my computer. Any help you can give me I would appreciate. There is nothing in "Sent Messages" that I can delete.

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Comment from kubs!x on 2006-12-16

2006-12-17T00:07:32Z

Quickly access the pulldown menu File...Work Offline... to prevent/stop the transfer process. Then delete the message from your Outbox.

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