Dear Leo
Many thanks for your answer. I totally agree with your comments that consumers need to take positive action and, believe me, I've tried. This particular mob have set up their Web Site in such a way that it is virtually impossible for an overseas customer to even get information through to them. There is a site on the net where disenchanted customers of this company tell their stories. One Englishman was being billed for a product he had not even ordered or received and could get no satisfaction. I must admit that I find this particular yarn a little far fetched. Unfortunately, I only discovered this site by chance after I had made my purchase. Still, I've learnt from the experience and will be more careful in future. It's great being able to write to you when all else has failed or for advice in advance of making a bad purchase.
Yours sincerely
James Hanley
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A comment on: How do bad software companies stay in business?
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