Comments for How do I change my Windows Live Hotmail password?

Comment from ron on 2009-10-13

2009-10-14T05:20:53Z

FireFox vs IE

I only saw my solution mentioned once, so I'll mention it again.

I've been trying to update my Hotmail password for the last 2 months. In FireFox I could log in to Hotmail and look at my email, look at my preferences but every time I tried to change the password I got message that the "service was down".

Finally I tried logging in to Hotmail using Internet Explorer instead of FireFox. Tada, I had no problem changing my password. But at exactly the same time I couldn't do it in FireFox.

It seems that MS is doing it's subtle best to discourage people from using FireFox.

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Comment from Mike B on 2009-06-20

2009-06-20T09:30:33Z

Thank you, Leo. Excellent advice and much needed on my part. It amazes me that the Windows people still continue to make the procedure for getting to the "change password" page so incredibly obtuse. We are not all "geeks", and the fact that we have to search the Internet to find advice from experts like yourself should surely be enough to make the Powers That Be within MS realize that changes are needed. It would be a relatively simple matter for them to have a tag on the main email page labeled "change password" that would take the user directly to the required screen. Seeing as how security should be priority #1, we have to wonder at their motivations, or at least their apparent lack of perception.

Best regards,

Mike

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Comment from hey you on 2009-05-16

2009-05-16T18:06:22Z

I would like to locate a web page to bookmark that takes me to a Hotmail page where I will be required to enter my email account name and password. At the moment, when I click on the hotmail link, it takes me directly to my mail. I would perfer that option not be available to other members of my household without first using my account name and password.

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Comment from David B Durnford on 2009-05-16

2009-05-16T13:34:56Z

Very Good and easy to follow. Thankyou for your help in this matter

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Comment from Shana on 2009-05-07

2009-05-08T01:57:20Z

my computer goes to the reset page and asks to identify the characters i see in the box, but nothing ever pops up. just little blue boxes with question marks. also gives option to identify characters from an audio, but this doesnt play either. please help... i have been hacked and people are receiving insane advertisements from me and it is a bit overwhelming, THANKS!

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Comment from stephanie richardson on 2009-05-02

2009-05-02T17:24:34Z

right my mam has hacked into my msn account [email address removed] so now i cant get on my facebook or bebo.. and i cant just make a new one coz that msn had important people on it get back to me asap

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Comment from Sharon Norrington on 2009-03-31

2009-03-31T21:41:15Z

Just one question:

Before I go ahead and change my password so I can
access both my live account and my Hotmail account I just want to know once I create a new
password will I still be able to see all my emails that are in both accounts or will they be gone and deleted as well?
I would appreciate if you could reply to me on this matter before I make any changes.

Changing only your password should not affect anything but your password.

- Leo
01-Apr-2009

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Comment from toufic on 2009-01-20

2009-01-20T13:53:41Z

at past i can change my password easily but now i can't open the account summary page.i want to change my pass now but when i clicked to account summary, settings or services etc. it doesnt open, i can see only a turning ball and loading article, so how can i solve this problem

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Comment from onni on 2008-12-27

2008-12-28T01:41:43Z

thank you sooo much for telling me how to change my password! i kept on getting logged off because i was signing in on another computer. now i know that wont happen!
thanks!

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Comment from mohammad on 2008-12-24

2008-12-25T01:37:06Z

I tried the 2 wayes to avoid long louding but the didnt work what can i do ?????????????????????????????????????????

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Comment from batoul on 2008-10-27

2008-10-27T17:54:53Z

i didn't know yet how to change because when i get in the view personal all what i get is: linked something :S:S:S:S:(:(:((: help!

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Comment from Mohib on 2008-10-06

2008-10-07T06:49:54Z

i have a problem to change password of windows live hotamil.whenever i have gone to option and then edit your personal information and when i have reached in account summary in account summary it has been just loading

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Comment from Ian on 2008-09-04

2008-09-04T09:13:10Z

excelent, helpfull and not too long winded well done !

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Comment from Jilly on 2008-09-02

2008-09-03T02:03:29Z

For those whose page kept on loading, here are two solutions:
Sign into Account Services, and follow the instruction:
https://account.live.com/ResetPassword.aspx?mkt=EN-US

Fast and effective! Good luck!

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Comment from Philippe Thomas on 2008-08-30

2008-08-30T18:58:26Z

It keeps loading. What's going on? I thoght it was a straightforward procedure. Please help me.
Thanks

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Comment from laura on 2008-08-25

2008-08-25T19:38:44Z

why does it just keep loading isnt there an easier way?

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Comment from JON on 2008-08-23

2008-08-23T18:18:27Z

I WAS ABOUT TO PULL MY HAIR OUT BEFORE I FOUND THIS PAGE...THANX.

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Comment from Ahmed Tirmizi on 2008-08-15

2008-08-15T22:24:23Z

thanku so much sir. use firefox browser to change ur passward and put sum numeric numbers in it to make it strong
regarDz

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Comment from jasmin on 2008-08-14

2008-08-15T06:10:51Z

thank you for you told us about Change Password

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Comment from Shashank Sardesai on 2008-08-13

2008-08-13T15:04:27Z

I READ YOUR METHOD TO CHANGE THE PASSWORD BUT I WANT TO CHANGE THE HOTMAIL SECURITY QUESTION.AFTER GOING ON THAT SITE TO CHANGE THE SECURITY QUESTION ALL THE OPTIONS KEPT LOADING FOR A LONG TIME AND WERE NOT OPENING. I HOPE YOU UNDERSTAND. PLEASE HELP ME.

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Comment from Ahson on 2008-07-25

2008-07-25T11:09:55Z

I have another problem that whenever i click the options than view and edit your personal information and then account summary its just doing loading. Can any one help to solve this problem?

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Comment from Ahson on 2008-07-25

2008-07-25T11:06:23Z

I dont how to make a strong password can any one help me?

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Comment from Eleine on 2008-07-18

2008-07-18T11:01:19Z

Same thing here. But happened only after I reinstalled my windows. I just cant change my password cos it keeps loading and loading like hell. Help Needed!

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Comment from bilal on 2008-06-25

2008-06-25T16:40:19Z

Thanks Ahmed bro.That helped a lot.

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Comment from Abdul wahab on 2008-06-04

2008-06-05T04:48:30Z

Dear sir
i am doing the same thing for last three months bust whenever i click on account summary page it just show loading for more than hour at the end it still loading. please help me out to solve this problem.

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Comment from FARAZ NAZ on 2008-06-03

2008-06-03T13:25:06Z

it is help full and thx 4 that but after i click account summary it start loading and the full day gone it never ends

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Comment from santhosh on 2008-03-25

2008-03-25T09:50:32Z

I thank you Ahmed. I was trying IE to change my passowrd for so many days. Its just loading ...loading.....but never opens. And, as you recommended I used firefox...what to say....it just opened. I just want to thank you.
Best regards,
sa_me.

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Comment from H.Pilon on 2008-02-21

2008-02-21T20:18:29Z

I mistakenly went into the tools section and picked something I can't even remember now. I clicked a line that said delete all passwords. Now when I try to get to Hotmail my password is gone, so I can't log on. I thought I would have been able to set a new password. How do I get out of this mess? Thanks so much!

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Comment from Bob on 2008-02-02

2008-02-02T12:01:52Z

I was using Firefox and had the stuck loading account summary page. Used IE and it loaded fine. Changed my password then switch back

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Comment from ahmed on 2008-01-31

2008-01-31T14:07:24Z

ok guys 4 those who have problem in loading the account summary page here is the solution just open the windows live account summary in (mozilla firefox)this is abrowser like internet explorer nd u can download the mozilla firefox by search in google nd it is free.
i don know why this bloody explorer can`t open the account summary page but any way no problems just use the mozilla firefox that is it.
have fun

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Comment from Lark Bea on 2008-01-29

2008-01-29T11:17:25Z

Same thing here...page never loads. Nice move, Microsoft. Another thing broken that never needed fixed in the first place. Gmail and Yahoo email still work fine. May I suggest everyone use those instead.

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Comment from Ibraham on 2008-01-23

2008-01-23T18:49:44Z

I have the same problem its just not loading at all. Balls keep turning

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Comment from Jade on 2008-01-22

2008-01-23T05:12:56Z

I can't change my security question because whenever i try to go on account summary theres just green dots in the shape of a circle turning as other people described it as a ball turning. But nothing is loading. Do you no how to solve this?

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Comment from unhappy on 2008-01-21

2008-01-22T02:31:37Z

that helps but the stupid thing wont load
where can i find someone wh will tell me how to fix it?

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Comment from ExpatDani on 2008-01-19

2008-01-19T13:56:21Z

I'm having the same problem others seem to - when I try to change my password my account summary won't load. Instead I get the whirling loading signal for days.

You gave another user the advice of changing from Internet Explorer to Mozilla Firefox, and I did that about a week ago before I discovered this problem as Hotmail wasn't loading at all. Using Firefox I can use my hotmail as before, except for this. Any other advice?

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Comment from shaina on 2008-01-16

2008-01-17T00:42:47Z

this is GAY ! i cant get into my acccountt !

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Comment from christine sanspariel on 2008-01-15

2008-01-16T03:10:14Z

I tried to change my password on hotmail couldnt' so I relogon on to hotmail, its been 6 days now without sucess...yesterday msn support.com set up the web site where I reset my new password, I did that, I also Retype my new password press continue.. I get a response sayin New password and Secret answer is not similar... Nowhere did it say Secret answer.. to bad I couldn't cut and paste as I went type password...
now msn support com won't help me out saying too many errors....

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Comment from ehab on 2008-01-13

2008-01-13T17:07:27Z

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Comment from Terry Hollett on 2008-01-13

2008-01-13T14:33:38Z

For people having problems changing passwords and so on. I agree with one of the comments posted previously, about using a different browser. I would also like to recommend clearing out your browsers 'Temporary Files'. In IE, click on 'Tools', the 'options', and usually the first thing you see is the option to 'Delete files'. In the past I've had people coming to me with problems about IE and MSN and clearing out these files sometimes helps.

www.geocities.com/terryhollett2003/

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Comment from Susan on 2008-01-10

2008-01-10T12:44:20Z

Regarding the eternal "loading" message: It just occurred to me to try using a different browser. I was able to change my hotmail password by logging in using Mozilla Firefox v.1.07. Previously I was attempting using Internet Explorer 6.0.

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Comment from SOOWARAJ on 2008-01-04

2008-01-04T20:13:06Z

Thanks Leo. you saved my privacy. big thanks once again

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Comment from Adil on 2007-12-31

2008-01-01T07:41:51Z

As every one else, my problem is also the same.. Whenever I open the Personal Info page, it doesn'y open and always there is a ball turning and loading message displayed.. What to do?

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Comment from Johnny Fairplay on 2007-12-20

2007-12-20T21:26:38Z

Windows Live is a pile of junk - trying to change some profile information, I get the turning ball "loading" and it sits there forever.

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Comment from ramzi on 2007-12-18

2007-12-18T15:22:08Z

plz help me im trying to change my password on windows live when i get to my account it stays loading for ever what can i do plz

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Comment from jeff clay on 2007-11-26

2007-11-27T00:30:46Z

i cannot sign in to my hotmail acct. i have tried reseting my password but i cant get into my mail to retrieve it and i do not have an alternate acct. this is an acct i use for buisness and i need to check my mail. what can i do?

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Comment from ehab on 2007-11-21

2007-11-21T17:41:19Z

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Comment from Sisodiya on 2007-11-17

2007-11-17T11:37:33Z

I go through your way for changing my Password but its not possible some new process is loading like LINKED Windows LIVE IDs and another is Security this both is looking like it is loading but after 15 mints also there is no changing password formate is appearing. IF U Can Help us Please show the way How to change the passoward?

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Comment from Alberto on 2007-11-15

2007-11-15T19:12:56Z

Hi Leo
in changing msn live section i have problem i cant change my pass i did like pics shown above
but i found underneeth Security and the others there is (loding) it keeps shown loding by the way i have 1m internet speed.
thanks.....
alberto elaria

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Comment from tanaz on 2007-11-14

2007-11-14T20:13:58Z

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Comment from Agron on 2007-11-11

2007-11-12T00:24:45Z

Heyy leo i hawe one question for u , i go step by step what ur pic's show , but there always loading my personal information , can u explain me where is a problem i can't change my current password , if u hawe any ide how to change it email me.. thank yuo , Agron

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Comment from pascalmania on 2007-10-21

2007-10-21T17:49:58Z

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Comment from David on 2007-10-06

2007-10-06T18:51:49Z

yeah, it's like people don't know what google is...

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Comment from Carl R. Goodwin on 2007-10-05

2007-10-06T03:05:45Z

I often wonder why people can't figure some of these questinos out themselves??? All it takes is a few mouse clicks. :)

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Comment from Mr H.E.Tyrell on 2007-10-05

2007-10-06T02:21:22Z

Very well explained article , Would like for the future a full story of How to back up all the info on the computer and reformat procedure for the re instalation of windows thank you

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