Comments for How do I contact Hotmail Customer Service?

Comment from Leo on 2005-04-18

2005-04-19T04:51:25Z

I'm closing comments on this article. A) For free Hotmail accounts, there essentially is no customer service, and B) I've compiled many of the popular ideas to try to resolve various Hotmail issues is this article:

http://ask-leo.com/how_do_i_resolve_my_hotmail_email_problems.html

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Comment from Leo on 2005-04-16

2005-04-16T19:13:05Z

You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

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Comment from Henry Bos on 2005-04-16

2005-04-16T19:11:33Z

hey
i need your help
my other email henry_bos1989@hotmail.com is hacked :( can you plz help me get my email back i really need it plz plz plz
contact viscera_ut2k4@hotmail.com to talk with me ok?
i need you

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Comment from Leo on 2005-04-14

2005-04-14T21:33:21Z

You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

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Comment from Paul on 2005-04-14

2005-04-14T21:32:08Z

Hello,,
Some one has changed my Hotmail password for my main email account of pirateship6@hotmail.com, and I do not remember my secret question to change it back.
How do I get my account back??????? This account is extremely important, and I can’t afford to lose it.
Please help. Any support would be great!
Thank you.

Sincerely, Paul M.

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Comment from Leo on 2005-04-12

2005-04-13T00:18:36Z

What would be the point? You'd end up with the same account?

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Comment from vineet on 2005-04-12

2005-04-12T20:56:35Z

how, can i close my hotmail account and reopen it with the same name.

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Comment from Leo on 2005-03-25

2005-03-26T01:15:46Z

You want this article: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

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Comment from theresa wickstrom on 2005-03-25

2005-03-25T23:04:50Z

I just want to NOT have a hotmail e-mail address and I can't seem to unsubscribe!! This seems like a simple request, but I'm not very good at computers and have tried everything to CLOSE MY HOTMAIL E-MAIL!! I feel like "Caddy Shack" - every morning, I have the same 6 messages, and every morning, I try to delete my account! Please help!!!! Thanks.

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Comment from Leo on 2005-03-15

2005-03-15T19:35:32Z

No one here is affiliated with Hotmail or Microsoft in any way. We cannot help you directly, beyond the information posted in the articles here. You'll need to attempt to contact someone at Microsoft, MSN or Hotmail.

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Comment from Nadja Lopez on 2005-03-15

2005-03-15T18:59:25Z

Dear technical support

Iam trying to get a hold of one of your technical helper. I do have couples of problems regardings my accounts.
1) Someone as stolen 2 of my accounts which those are cat2707@hotmail.com and cat_207@hotmail.com
2) Someone is pretending to be me thru my accounts and are stilling money from my family from France. Which I do believe that is the same persone.
Iam really upset about this problem because the case is getting serious each time my family from France e-mails me.
Please contact me asap so we can discuss or actually act before that person get a hold of my bank account as well.
Thank you
Best regards
Nadja

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Comment from Leo on 2005-03-09

2005-03-09T20:25:15Z

This article covers that: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

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Comment from Maged on 2005-03-09

2005-03-09T20:10:39Z

only i wanna to close my account

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Comment from Leo on 2005-03-06

2005-03-06T16:39:16Z

Please read this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

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Comment from khetab on 2005-03-06

2005-03-06T14:41:52Z

I have changed my password and I don't remember my new passowrd and I am sooooooooooo sad about it. I also don't remember my answer question.
plz I request from Any one if they can solve my problem that would be such a great help for a human. if there is a way to ask me about my contact, about my previews password and about my previews secret answer then plz........... help me! I really need for you help I really need for your help. if any one can help me so plz send me in this email: khetab_123@hotmail.com
thanks,

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Comment from More Moftware on 2005-03-05

2005-03-06T00:55:16Z

Hello Everyone:

I did not believe Fabien when I read his comment about using FireFox instead of IE to access HotMail. But, I went ahead and tried it anyway because I had not been able to access my HotMail account for several days... I could not believe it, it worked! I just sent my first reply to my emails using the FireFox browser.

Fabien, please accept my appologies, as well as thanks!

Sincerely,

More Software

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Comment from Robert on 2005-03-03

2005-03-03T20:07:20Z

I am now unable to download any attachments from different mailings addressed to me, because a pop-up warning from someone that calls itself TrendLabs and claims to be in Australia, says that ALL the attachments I get (national and from abroad)have a virus ..... and it seems to me that TrendLabs is forcing hotmail subcribers to pay them for "purchasing" their protection. What shall I do? To whom do I complain? Should I report it to the FBI? Thanks for your comment. Robert.

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Comment from fabien on 2005-03-03

2005-03-03T17:37:14Z

To all people who are having problems on Hotmail, I too have them all (attachments supposedly infected with virus, blank page after sending a mail, server too busy, etc...). However, I noticed that I have less errors when I use the firefox browser than when I use Internet Explorer. But the main problems are still there, especially the attachments... Also, I haven't read about this problem in this forum, but sometimes, when I click on INBOX, I get my INBOX folder to be mixed up with my other personalized folder and I cannot access it. I found that if I log out and relogin, then it works. Microsoft has been doing changes on hotmail but it's obvious that they messed up! So, download firefox if you don't already have it and it should be a little bit better (www.firefox.com)

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Comment from Leo on 2005-02-28

2005-03-01T06:01:39Z

If you read through many of the comments on all of the hotmail articles here on the site you'll see that a lot of people are having various problems with HotMail. I can only reiterate:
http://ask-leo.com/are_free_email_services_worth_it.html

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Comment from diamond08 on 2005-02-28

2005-03-01T05:55:46Z

Hi for the past week or so during the course of the business day (9-7pm) I am unable to reply to my emails. I keep getting a "Server Too Busy" message when I attempt to send an email. Sometimes when I hit send, the browser will go to an error page or go blank. Why is this? Are other people complaining about this problem? Will this probelm be corrected in the immediate furture? I have NEVER had this problem until recently. And I guess I am better of than some in that so far, I am receiving incoming mail with no problem. I don't want to change to another email provider, but this is a huge inconvenience. As customers, I think many of us would be more tolerable if Hotmail would kindly address what is going on and at least acknowlege that there is a problem and that they are working to correct it. Thank you!! :-)

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Comment from Leo on 2005-02-28

2005-03-01T02:40:52Z

a) NEVER post your phone number on a public forum like this

b) Read this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

c) Might as well read this article too:
http://ask-leo.com/why_is_everyone_on_the_internet_so_grumpy.html

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Comment from adela on 2005-02-28

2005-03-01T02:36:00Z

HI I CANNOT GET INTO MY EMAIL ADDRESS AT ALL. THEY DID THIS STUPID THING THAT MAKES NO DAMN SENSE CAUSE IT DOES NOT WORK!!!!!!!!!!!!!!!!! WHERE YOU TYPE THE LETTERS YOUS EE AND WHEN I DO THAT I DO IT RIGHT THEN IT TAKES ME BACK TO THE FREAKIN SIGN IN PAGE AND I CANNOT GET INTO MY ACCOUNT AT ALL AND IM VERY PISSED OFF AND FRUSTRADED BECAUSE I NEED TO GET INTO MY ACCOUNT ASAP CUZ I HAVE IMPORTANT MESSAGES IN THERE COULD YOU PLEASE HELP ME OUT?? I HAVE NO OTHER EMAIL FOR YOU TO CONTACT ME SO MY NU,MBER IS ***-***-****

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Comment from Leo on 2005-02-28

2005-02-28T16:16:02Z

There is no one to speak to. I encourage everyone to read this article: http://ask-leo.com/are_free_email_services_worth_it.html

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Comment from Carissa Lawhun on 2005-02-28

2005-02-28T15:52:54Z

I need to speak to someone abut the problems I am having with my hotmail account. I have tried posting on the help webpage, but I get errors there too. I cannot attach or open attachments without trying 50 times. I get constant error messages and server busy messages. There is no way to contact you guys. If I cannot speak to someone, I will switch email providers.

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Comment from nlc on 2005-02-19

2005-02-20T07:06:39Z

Listen up!
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone's account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on 'manage folders' and you'll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the 'contact MSN' under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won't ask. Go to MSN's website to verify what I've said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn't know it to be the gospel according to computers.

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Comment from Leo on 2005-02-19

2005-02-19T20:33:57Z

Vu: start with this article: http://ask-leo.com/why_is_my_mail_to_this_person_not_getting_through.html

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Comment from vu on 2005-02-19

2005-02-19T18:37:43Z

I have a problem hope you can help me out. I sent an email to a friend it say it wen through, but my friend say she did not receive it. I had this problem happen to me before. What can I do to make sure my friend receive my email from hotmail so that in teh future this problem won't happen again

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Comment from Leo on 2005-02-19

2005-02-19T17:08:56Z

This article covers stolen accounts:
http://ask-leo.com/someone_has_stolen_my_email_account_what_can_i_do_to_get_it_back.html

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Comment from Shayla Williams on 2005-02-18

2005-02-19T02:54:35Z

Ok somebody somehow goy my pass word and changed everything on me.. is there any way i can verify my self and get my user name and password back all my friends are on there.. and i cant possibly remember or even get all the emails back

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Comment from missleslie on 2005-02-17

2005-02-17T17:20:58Z

I'm glad to see I'm not the only one having problems with hotmail. I was hoping to find a customer serv. phone # for them, as I've gotten no response by email. I cannot reply to emails, only type new ones. And I get the server too busy reply frequently! I, too, am having problems with attaching files--I've been experiencing these problems for about a week. Since space was upgraded it seems to run very slow. If anyone knows of a phone number, please pass along! Thanks!

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Comment from Leo on 2005-02-14

2005-02-14T19:46:24Z

Be patient. HotMail is rolling out the upgrade slowly to all customers.

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Comment from Terry on 2005-02-14

2005-02-14T19:44:10Z

hi. everyone i know who uses a hotmail email account has been upgraded and currently uses 250mb of email storage, whereas i am still stuck with the 2mb. how can i "upgrade" and have the 250mb of free email storage?

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Comment from Leo on 2005-02-10

2005-02-10T20:38:45Z

Make sure that "Copy Message to Sent Folder " is checked when you compose a new message. It's near the bottom of the compose email page.

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Comment from Helene on 2005-02-10

2005-02-10T19:00:30Z

I recently signed up with Hotmail (mistake?!) Every time I send a letter, I check my "sent mail" box and it's always empty! As if I've never sent anything. But my letters ARE reaching their destination. Any idea of what I can do? Helene

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Comment from Leo on 2005-02-04

2005-02-04T17:59:16Z

No. That's not something I can do.

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Comment from ajmal on 2005-02-04

2005-02-04T12:58:37Z

i am ajmalmsali. i have an hotmail account ajmalmsali@hotmail.com. i have forgot my password
& my answer for the secret questio can you help me to know my password

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Comment from Leo on 2005-01-29

2005-01-30T01:56:14Z

In short: you can't. And it's likely that this "aarsheimanna" isn't the cause of it anyway, so even if you could, Hotmail Customer Service couldn't do anything about it. The best thing to do is simply delete them.

See this article also:
http://ask-leo.com/someones_sending_from_my_email_address_how_do_i_stop_them.html

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Comment from Rob on 2005-01-29

2005-01-30T01:05:44Z

Someone who uses the hotmail address aarsheimanna@hotmail.com is sending viruses to my computer. I do not know how to contact hotmail to stop that.

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Comment from Leo on 2004-11-21

2004-11-21T16:44:22Z

There is no phone number for HotMail support.

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Comment from Robert on 2004-11-21

2004-11-21T13:48:57Z

Am having trouble accessing my email. Anyone know hotmail customer service phone no?

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Comment from grunter on 2004-11-11

2004-11-11T10:13:13Z

Thank God it's not just me then!
Haven't been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off 'Temp. Unavailable....' now its 'Error, an internal error...' what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can't do anything about it because you need to be able to access Hotmail to 'Contact Us'! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
best of luck
Grunter the pissed off Jock!!!

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Comment from Leo on 2004-11-08

2004-11-09T00:25:57Z

I would *never* rely on a free email service as my primary email, or for anything truly important. More on that in this article: http://ask-leo.com/are_free_email_services_worth_it.html

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Comment from L.C. on 2004-11-08

2004-11-08T23:07:31Z

I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than 'sorry, we continue to experience technical difficulties' it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?

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Comment from Kelley James on 2004-11-03

2004-11-03T23:32:17Z

Don't bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade

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Comment from SuperDave on 2004-10-26

2004-10-26T14:52:33Z

I don't know why we are having fits lately. Is it the latest IE service pak 2?

I have comcast high speed internet and i still get "timed out" when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.

starting to think yahoo is the better way to go.

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Comment from Lisa on 2004-10-21

2004-10-22T00:09:41Z

I have sent 5 emails to "hotmail contact" and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?

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Comment from Tracy on 2004-10-07

2004-10-07T15:50:10Z

Hotmail's "contact us" is a bunch of crap. The online form doesn't work. There is NO WAY to contact them. Their service is GARBAGE and I'm switching to Yahoo.

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Comment from Pat on 2004-10-04

2004-10-04T15:00:03Z

I have my front "MY MSN" page set up to show my Hotmail inbox. It always says "you have no new messages in your inbox", yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my "My MSN" front page.

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Comment from Leo on 2004-09-27

2004-09-28T00:54:09Z

Outlook Express is part of the Internet Explorer download. You can grab that here: http://ask-leo.com/d-ie

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Comment from Elk Hollow on 2004-09-25

2004-09-25T16:01:40Z

Hi...

Could someone please be willing to explain how to use Outlook Express, and where they downloaded it from. I've not been successful in locating how to set up OE e-mail to retrieve my elusive Hotmail e-mail. Thanks. Elk Hollow

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Comment from marie on 2004-09-20

2004-09-20T14:37:32Z

I spoke to a customer service rep, and he said that some of their servers were down for upgrades and wasn't sure when they'd be back up and running. My email has been down since Sept 17th, but my other hotmail address opens up just fine. He suggested to open the emails through Outlook, which I don't have on my imac. Sigh.... I guess I'll just have to wait....

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A comment on: How do I contact Hotmail Customer Service?

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Comment from R on 2004-09-20

2004-09-20T14:00:47Z

I thought I was the only one facing such problems coz all my other friends seem to be able to access their accounts. I have posted my problem to hotmail support everyday since it started but to no avail. The only solution i found so far was accessing the account throught WAP on the mobile. I surprisingly got through my account and was able to read all my emails.

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A comment on: How do I contact Hotmail Customer Service?

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Comment from Leo on 2004-09-19

2004-09-20T02:34:14Z

Apparently a lot of people are having trouble. I've posted this article with a little more information: http://ask-leo.com/why_cant_i_access_hotmail.html

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A comment on: How do I contact Hotmail Customer Service?

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Comment from mmm on 2004-09-19

2004-09-20T02:17:12Z

I too have been battling the "page cannot be displayed" problem since early Friday morning.

Add your Hotmail account in Outlook Express (Tools, Accounts, Mail tab, Add-->Mail). Go through the wizard, and make sure you choose "HTTP" as the incoming mail server and "Hotmail" as the HTTP mail service provider on the Email Server Names screen. This has allowed me to download my messages from Hotmail.

I did most of my conversion to Yahoo mail yesterday. Now I will be able to finish it up. :) You may want to consider switching as well! ~mmm

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A comment on: How do I contact Hotmail Customer Service?

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Comment from Narayan on 2004-09-18

2004-09-18T12:44:01Z

What could be done when a wonderfully working Hotmail reports "Page cannot be displayed" ! My friends account works well from my pc. I tried all possibility - Firewall, settings, cookies, registry - so much so I am unable to open my inbox form any computer ! Wierd !

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A comment on: How do I contact Hotmail Customer Service?

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Comment from scott on 2004-09-17

2004-09-17T18:15:11Z

Looks like I'm not the only one who has had lots of Hotmail problems recently. Last week almost impossible to coordinate flight/travel plans. Finally just used the phone.

Just wondered if anyone has seen the additional storage promised months ago? I know they're holding out hoping everyone will "upgrade" and pay, but they should be noticing the exodus to Gmail and Yahoo by now??

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A comment on: How do I contact Hotmail Customer Service?

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Comment from Leo on 2004-09-17

2004-09-17T16:29:34Z

Evans:
1) NEVER EVER post your password, phone number, or any personal information in a public forum such as this one. ANYONE can see it. (I've editted the information out of your post.)
2) I am not HotMail, and I am not Microsoft. I *cannot* get you your account back or help you gaining access to it. You need to follow the instructions in the article at the top of the page and contact HotMail Customer Service yourself.

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A comment on: How do I contact Hotmail Customer Service?

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Comment from evans boamah on 2004-09-17

2004-09-17T16:16:03Z

hi,
my name is evans a college student and have documents in my account. but since last week, i cannot get into my account to submit my home works to my professors. eventhough, incase of anything, i was experting your company to give me ahead notice of cancellation of my account..
i will be very glad if u give me like 2 to 3 days to copy all my work into my school e-mail so that i can submit my work to my professors.. my e-mail account was gtvevanstv3@hotmail.com , password is *******.. hope to hear from you through my sch e-mail at eboamah@ramapo.edu u can also call me 201 *** **** (cell).

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A comment on: How do I contact Hotmail Customer Service?

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Comment from Roger on 2004-09-16

2004-09-16T16:48:07Z

I have had problems with sending and receiving emails via hotmail. Some outgoing messages are taking up to 24 hrs to, Now I cant access my inbox. I have talked to MSN three times and this morning they finally admitted that there is a problem. I have had to switch to an alternate address outside of hotmail.
all that MSN would say is that they are working on the problem.

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A comment on: How do I contact Hotmail Customer Service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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