Comments for How do I contact Windows Live Hotmail customer service?

Comment from meya on 2009-11-21

2009-11-21T09:50:10Z

How do I get rid of junk mail? My friends have been receiving junk mail from me I wasn't even aware please help. Thanks

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Comment from shirley villegas on 2009-11-18

2009-11-18T22:14:36Z

I keep geting hotmail alerts that unless I provide my pasword dae of birth and account my hotmail will be closed is this true or another scam

SCAM! - More here: Is Windows Live Hotmail about to close my account?

19-Nov-2009

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Comment from William Govan on 2009-11-17

2009-11-17T23:53:59Z

MSN blocked one of my email accounts. Why,I don't know.My major problem is to open email attachments
from other email sources. Attachments which use WMP always open. No other type of attachnent will open for me. I have tried all given info to no avail. Trusting my friends without knowing what the attachnent contains I forward all to other friends. I have been doing this for a long time with no problems.
I just did a complete computer cleanup while saving certain and re-installed Windows Vista.
On opening my email all accounts opened except
and this one that contains important info.
MSN what is your problem?
Confused
William Govan 17/11/09 @ 7PM

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Comment from Carla Herwitz on 2009-11-14

2009-11-14T20:31:11Z

How do I change the date a greeting card is reminded of and delivered. I was way off.

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Comment from Ron Cherri on 2009-11-14

2009-11-14T16:50:15Z

Objective: Display your website on ours

Hello,

Help Center for Youth Development "HCYD is an independent, nonprofit, endowed with legal personality governed by its Constitution and the present status of the devices act as aforesaid.

Help Center for Youth Development (HCYD) has developed an action plan to mitigate the seriousness of the problem of youth. Within its comprehensive plan, the organization will develop alongside an emergency plan to create jobs to alleviate the current economic situation for disadvantaged people.

Given that the conditions do state of perplexity, "HCYD" will use past experiences, research and other action plans that could lead to a solution to the disadvantaged and the new entrant. The organization is growing with the help and effort of everyone, she'll develop a program whose results are convincing and effective.

The organization has no sex, color or race, religion or any other prejudice, we service ALL of the world, you need some help, others too! We are the managers of our assets, think of others.

We would like to display your website on our website so that our youth to an Access to your site quickly. But your permission would be appreciated

Ron Cherri
Cell: 514-975 9924
Email: roon_htm@hotmail.com

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Comment from Glen on 2009-11-08

2009-11-09T04:25:47Z

Hi Leo, I just read Maxine's comment from Nov 1 and omg, I have the same issue! I actually closed the hotmail acct, several times, but the windows live account which I Really want to close won't go away! Help!!!

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Comment from Maxine on 2009-11-01

2009-11-01T14:42:07Z

Hi,

I'd like to close my hotmail account and I can not. I've gone through all the steps and tried to even close my Windows Live ID. I get the response that it can not be closed until my hotmail account is closed. So I click on that link and I get the error message that the option of closing my hotmail account is not available on my account. Help???

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Comment from Dorothy Howard on 2009-10-31

2009-11-01T02:20:57Z

My ISP is earthlink. For some reason hotmail is blocking e-mail to my sisiter who has a hotmail account. I contacted earthlink and they advised that the problem is with hotmail. I went to hotmail's postmaster page and filled a form about blocked access. The form really seemed to be for bulk mailers (which I am not), but it was the only contact information they had. How can I get hotmail to stop blocking my mail?

In general, the average person cannot. More thoughts here: Why is my mail to this person not getting through?

01-Nov-2009

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Comment from Marie on 2009-10-30

2009-10-30T20:13:36Z

Hi,
I am looking for a mail adress to Hotmail. Please let me kno`?? Thanks in advance. BR Marie

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Comment from Charles rabamad on 2009-10-09

2009-10-09T19:42:31Z

Hi Leo, MSN Hotmail prompted me to reset my password because I tried to sign in few times with the wrong password. It appears someone was trying to access my e-mail. . . the issue here is every time I tried to reset my password using the secret questions it tells me this option isn't available and they will mail me my password to my e-mail address which I can't access in the first place. What should I do to access my e-mail. They don't give you an option to give them a different e-mail address other than Hotmail. Thank you.

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Comment from eric brown on 2009-10-09

2009-10-09T16:10:55Z

my friend cant send me emails from his work account his email address is [Removed]. i have two addounts in hotmail and the other one recieves his email fine. its just that [Removed] doesnto recieve his emails at all. please assist with this matter...please?

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Comment from Cathy Bowden on 2009-10-09

2009-10-09T14:14:29Z

Leo.. thanks for all your help, you are great. I can't get into my hotmail account due to forgetting the new password (I was made to change it). I did the form with the all the information, IP's, folder names, etc. They said I would be notified in 24 hours - it's been 3 days. Any advice?

Thanks

Cathy

Not really. I've become much too cynical when it comes to Hotmail. I know some people have had success doing what you're doing, but my experience is that once you've lost an account it's gone forever. If I had any advice it would be to move on.

09-Oct-2009

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Comment from Samir Majhi on 2009-10-09

2009-10-09T12:29:58Z

I'd problems with opening a hotmail account since only 3 registrations are allowed per day per IP, which in my case is used by over 5000 college students. So, I asked the support team to enable more than 3 registrations from our IP, and the response was within 2 hours. So, the hotmail online support feature seems to be quite effective.

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Comment from Deborah Mortimer on 2009-10-07

2009-10-07T15:39:41Z

Apparently Hotmail cannot handle spam mail. They have shut down all incoming emails from @att, @bellsouth, @comcast, @rr.com and a few others. This was done (they say) due to people complaining about spam mail. Now, just so everyone knows, I am getting emails from my yahoo account just fine AND I am getting plenty of spam in my hotmail account. I just can't recieve any emails from my friends. And lucky them, they have no customer service....I need to get rid of my Hotmail account and move somewhere else, for good.

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Comment from Michael J. Kulczycki on 2009-10-03

2009-10-03T12:33:35Z

This is outrageos. I can not sign in just because windows live wants me to change password. I have the same password for last four years and i am NOT GOING TO CHANGE IT! I am 60 yrs old and I forget things. If I change password, I'll forget it. If I write it down, I'll lose it.At sign in are boxes to "remember me". Every time I check them, byt windows maliciously does not want to remember just because I refuse to change my password.Where are those days when you click on hotmail and just opened it. I WANT IT BACK!!!
I do not want this run around like government, or something. I really need answer(in simple language-I'm not computer person), otherwise I will go to someone else for service, because is just pain in the rear to deal with your "innovations". Regards, MJK.

I hope you understand that I am not Hotmail, and this site is not associated with Hotmail.

As much as you want to keep the same password, it's a very, very bad idea, and could easily lead to your account being stolen - it's important to choose good passwords and change them periodically. Tools like Roboform can help manage them for you (I honestly don't know my online banking password, for example, but I don't need to - Roboform remembers for me.)

Ultimately, though, these should be your choices, I agree. I know of no way to force Hotmail to operate as you wish, and if they're not responsive then I regularly advise people to use a different service, exactly as you've threatened to do. It's often the right move.

03-Oct-2009

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Comment from s kick on 2009-09-25

2009-09-26T01:10:32Z

After 6 months of trying to figure out who and how someone is accessing my Hotmail acct., I tried to get some help from hotmail customer support. Forget it! Since my problem is not the "Norm" I have gotten no help whatsoever. I didn't forget or give my password to anyone, and have changed it several times. Still numerous e-mails sent to me are not delivered... Intercepted by someone unknown to me. Lost in cyberspace along with the Hotmail help staff!

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Comment from herman on 2009-09-21

2009-09-21T14:57:22Z

So, windowslivehelp.com really is a Microsoft web site? Although I was already logged in to a Windows Live account, I was asked to sign in again to Windows Live before I could submit a question. When I clicked the "Sign In" button (in Firefox, thank God),

I was warned that the encrypted page was about to use an unencrypted connection to POST my account information,
The authority that issued the web site's wasn't a recognized certificate authority,
The certificate couldn't be verified because the issuing authority wasn't available online.

Sounds like a phishing site, and not a very sophisticated one, but here you say that it's legitimate? Is really any way to know which are Microsoft's web sites and which are phishing sites?

WindowsLiveHelp.com is legit. It's just stupid that they haven't coded that site to avoid the warning. They should know better.

22-Sep-2009

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Comment from shaun on 2009-09-20

2009-09-20T08:03:19Z

I keep geting a hanging window when I try to reply to a message, and have to kepp refresshing it, or back button, this is annoying, also I think the customer service could be better a land line or several hundred with an 0845 number that way they make some money to pay the staff. also I have put severl emails in blocked sender section and I still get messages from them, annoying little people who have nothing better to do. they need to get a life. also sick of winning the lottery, christ I must have bilions, i simply mark as phishing scam as you cannot reply to these idiots to say what nice people you think they are. LOL.

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Comment from Bouzer on 2009-09-19

2009-09-19T13:19:25Z

MSN emails also has "stopped" us from signing in automatically now, so, the best thing to do is to convert to Yahoo mail. MSN is now "forcing" us to comply to all their "new" programs and we have no choice but to comply. So, lets all change over to Yahoo mail. Screw MSN. They create nothing but problems for us. Since they make sure we cannot sign-in constantly by "typing-in" our email etc, screw them, Yahoo has never done this nor created these problems herein. So CHANGE too Yahoo and end these problems...

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Comment from Karen Locke on 2009-09-03

2009-09-03T19:35:45Z

I can log on to my msn e-mail account, but when I click on any of my e-mails I cannot open them. It will not let me do anything! I have had no luck being able to find a contact number to troubleshoot this. So I just opened an e-mail account with yahoo and as soon as I have everything else transfered over I am deleting my msn. POOR CUSTOMER SERVICE!

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Comment from Arlene on 2009-07-24

2009-07-25T06:24:50Z

I used to be able to upload lots of pictures when sending an e mail but as of yesterday i can only upload one at a time, people are waiting for me to forward on pictures but it would take couple of hours to upload one at a time. Why has it stopped doing this, how can i get it back to normal?????????????

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Comment from Tom Cote on 2009-07-18

2009-07-19T01:08:04Z

I keep receiving undeliverable mail from the postmaster on the following e-mail address.
greenshipoint@clinic.net
I do not have this address in any of my contacts, why do I keep receiving notices from the hotmail postmaster?

Probably because some spammer is spoofing the "From:" address on some spam to look like it came from you - hence if/when the message bounces it goes back to you. Nothing to be done.

- Leo
19-Jul-2009

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Comment from Thabo on 2009-06-24

2009-06-24T22:03:52Z

I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can't access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and

I wrote a new article on that: My Windows Live Hotmail account was closed for a "Terms of Use Violation" - I did nothing wrong, what do I do?

- Leo
25-Jun-2009

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Comment from JODY LANGSTRAAT on 2009-06-21

2009-06-21T10:59:49Z

I SELL AVON AT [website removed] SOMEONE FROM A HOTMAIL ACCOUNT IS CONTACTING AVON REP TO TRY TO PLACE AN ORDER WITH FAKE CREDIT CARD IN FO I THINK THESE PEOPLE NEED TO BE STOPED . HER EMAIL IS [email address removed] SHE JUST ONE OF THE MILLIONS GETTING AWAY WITH THIS. NEW REP MIGHT TAKE HER UP ON THE OFFER I WILL NOT. THANKS IF YOU CAN HELP.

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Comment from karen on 2009-06-20

2009-06-20T12:27:37Z

The same thing just happened to me, my account is blocked due to abuse.
I have no idea why. I also have may hotel and air reservations on there that I need to retrieve. I also am getting now herewith their on line help. Its worse than EBAY at least you can talk to someone there if you have a problem. This is very fristrating has anyone actually gotten help with this??

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Comment from Ann Boudreau on 2009-06-14

2009-06-14T13:13:31Z

I live in Montmagny, Province of Quebec in Canada. Since last Wednesday, hotmail isn't working for anyone around here and no one knows why. Some are waiting for job application replies, some are waiting for family news, etc. It's not pleasant and hotmail doesn't advise us of the problem which I think they should do because how long is it going to last ? Thanks on behalf of the resident of Montmagny.

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Comment from margaret cardle on 2009-06-13

2009-06-13T08:40:39Z

why can't i sign in to hotmail got a new password at their request still don't accept it

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Comment from Peggy on 2009-06-12

2009-06-13T04:10:37Z

I have not been able to access my hotmail account for about 4 days now... everything was fine and nothing has changed on my computer but no matter what computer i used i can't get in. there is no error message, i am using the correct email and pswd, it says its working but seems to freeze up.

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Comment from AMY ALEXANDER on 2009-06-12

2009-06-12T19:35:54Z

i have contacted html tech support 3 times and i dont get a response,i am un able to view my hot mail pro file it take me to a blank web page i am so frustrated with this.

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Comment from Sheena Stevens on 2009-06-08

2009-06-08T22:53:03Z

I have been shown the "your account has been closed due to violations" notification and it says to fill out a form with a link at the bottom, but does not provide a link!!! How can I find this " e-mail support form " ???
I e-mailed hotmail yesterday about my account sending out messages automatically and asked how they can be stopped -- and now they block me out ?? what is going on!!!

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Comment from Bill Chubb on 2009-06-02

2009-06-02T16:06:03Z

Moamen writes...
I have very important saved filed and all of my contact information is in there and I can't access it.

Sorry to sound harsh but the salutary lesson here is that important data should never be stored via a free web-based e-mail service. As has been inferred by Leo, myself and others many times, you get what you pay for and, if it's free, you can't expect much, if any, customer service.

Hotmail, along with Yahoo!, is the first choice of spammers and, as a reliable service, doesn't merit consideration by serious users.

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Comment from moamen on 2009-06-01

2009-06-01T07:15:19Z

This is a classic reason I so strongly recommend never keeping important information in only a free email account. If something happens your chances for recovery are often slim.

- Leo
01-Jun-2009

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Comment from Coy Childers on 2009-05-30

2009-05-30T23:39:39Z

How do I get to my Hotmail e-mail account so I can update personal info?

You login to your Hotmail account as usual, and then use the Options menu on the far right of the Hotmail page and select "More Options" there. Personal account information is in there.

- Leo
31-May-2009

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Comment from Melinda on 2009-05-13

2009-05-13T13:48:10Z

Sunday I received an a message while logging on that my account had been closed or access denied due to a violation of the terms and use agreement. I have no idea why this would have occurred. I do not send out mass e-mails creating a spam issue and I do not send pornographic e-mails. I have no idea if someone else could have hacked into my e-mail and done so, but feel that someone should have asked me for some sort of response before they just close my account. I have very important saved filed and all of my contact information is in there and I can't access it. I have sent 2 e-mails to the address I was provided by the on-line support team, one Monday and one Tuesday and have yet to receive an answer. I even told them if they need me to change the address and they can just transfer my files and contacts over I would do that, but I have heard nothing and I have information in there I need to get at.

Please advise!!!!

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Comment from Jane Rayner on 2009-05-12

2009-05-12T10:59:03Z

I have been trying for over a week to find the support form to complete to have my hotmail account re-opened. Not one of the links provided has the form nor anything to do with my problem. Can you people at least get that right!!!!!!!!!!!!

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Comment from Mont M on 2009-05-09

2009-05-09T23:31:42Z

Up until this past week, I was able to click on my name only to connect with msn hotmail. NOW, everytime I want to read my e-mail, I have to type in my e-mail address AND my password. How do I get back to one simple 'click'?

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Comment from M. Shah on 2009-04-29

2009-04-30T01:47:51Z

I can not open my new or existing e-mails from from my inbox since this new window live changes. Any time I click on my e-mail it re-route to google or some other address? I can't access their customer service for help?

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Comment from Jane Bass on 2009-04-27

2009-04-27T14:16:51Z

I am really frustrated. I have tried so mny times to contact Hotmail and get an answer to a question I have asked! Why is my email page virtually covered by advertisements? Is there anything I can do about it?

No. That's how Microsoft gets revenue to pay for this free service.

- Leo
28-Apr-2009

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Comment from Anna on 2009-04-23

2009-04-23T23:39:12Z

I am really sick of not being able to see my entire email because of an annoying blinking ad on the right of the screen. I actually have to scroll over while I am reading my emails so that I can see all of the text. I'd love to complain to hotmail about it, but since this seems to be impossible, I have instead switched to gmail.

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Comment from cindi crosley on 2009-04-23

2009-04-23T16:42:06Z

I find it remarkable that windows will not talk to it's clients. How can you remain in business? Other people will fix my problem for $59.99. Maybe windows own these places and it is their way to make money sence our e-mail live is suppose to be free. Iam 66 and some things are hard for me to understand but I do understand when a company gives bad service. This is very bad service. I had no problems until I got windows live. Now nothing but problems. How sad this company is for mistreating customers.

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Comment from Craig Shreeve on 2009-04-11

2009-04-11T18:11:28Z

When I sign in to MSN A message in the mail tab tells me that Hotmail is temporarily "down" This has been going on for over a week! and yet not a peep from MSN about this problem can be found.
Also Mozilla Firefox has crashed and it's been down over a week. What gives??!!

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Comment from Leo on 2009-04-10

2009-04-10T15:23:52Z

Important

Windows Live Hotmail apparently suffered an outage of some sort. Inboxes (including mine) disappeared and a message that I didn't have one "yet" was displayed.

This is not your fault, and there is nothing you need do.

I got my inbox back by:

• Signing Out

• Waiting a while

• Signing back in

Nothing more was required, and my inbox was back.

Important Lesson: Backup and/or stop relying on free email accounts as the only place you keep important information.

- Leo
09-Apr-2009

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Comment from Robin on 2009-04-10

2009-04-10T07:07:22Z

windowslivehelp.com has the following message...

"Hotmail and Windows Live ID experienced a service disruption starting at 8:44 PM (PST), which ended at 10:15 PM (PST), and during this disruption you may have been told your inbox did not exist. This was incorrect messaging. Your inbox, contacts and Live ID are all intact. We're all Hotmail customers, so we appreciate how frustrating this experience was. Thanks for your understanding. If you're still getting errors, please close out all browsers and sign in again."

...I followed this instruction and all is now OK - my mail is still there.

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from adam on 2009-04-09

2009-04-10T05:17:39Z

hi,

what is going on with hotmail? there is no phone #...very frustrating!!! i have no inbox. what is going on...are they deleting our free accounts???

thanks

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from Read This on 2009-04-09

2009-04-10T05:17:38Z

I just found this under a "Service Aggrement"
"17. Changes to the Service; If We Cancel the Service.

We may change the service or delete features at any time and for any reason. We may cancel or suspend your service at any time. Our cancellation or suspension may be without cause and/or without notice. Upon service cancellation, your right to use the service stops right away. Once the service is cancelled or suspended, any data you have stored on the service may not be retrieved later..."
Wonderful

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from proline-player.com on 2009-04-09

2009-04-10T04:56:10Z

unbelievable......how can you be so big and not have a contact number or even support email. USELESSSSSSSSSSSSSSSSSSSSSSSS

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A comment on: How do I contact Windows Live Hotmail customer service?

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Comment from dave w from paterson on 2009-04-09

2009-04-10T04:49:20Z

i'm in the same boat. i have had hotmail since the days of four digit passwords. the only previous time i had problems like this is when i was in thailand right after y2k. maybe we have all be confickered up. what good is trying to reach hotmail trouble desk when we can't get into our accounts to read the response?

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from justin lee kian sin on 2009-04-05

2009-04-05T09:45:42Z

what could i do in order to reopen my hotmail account? thanks!!

I'd start by having you read the article you just commented on.

- Leo
05-Apr-2009

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A comment on: How do I contact Windows Live Hotmail customer service?

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Comment from GE Guy on 2009-04-04

2009-04-04T23:48:01Z

I have my id I cannot get my password. I know my secret answer to my qustion and it says it is invalid. It wants me to got to my email how can I do that when I can't remember my passowrd?

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from col bingham on 2009-04-03

2009-04-04T06:22:11Z

iwant to know if and how i can receive e-mails while visiting the u.s.a

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from Brad Murakami on 2009-04-03

2009-04-04T02:44:59Z

I'm having continuous problems with not being able to forward emails or even accessing my contacts. The cursor just doesn't show up (eg when I try to forward something) . Sometimes after 10-15 tries the curor finally shows up and 'blinks' sometimes it never does (try another day!!!!!!!!!!!) The same with acessing the address book and trying to send an email to a selected person (IF I get that far!!)....if I get an address the curor again is very likely to not appear at all (despite numerous attemps . over and over again!!!! Why is this happening , and what can I do to fix this frustrating problem.....I wrote msnhotmail once before and I received no response. Thanks, Brad Murakami

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from fastfreddie1959 on 2009-03-31

2009-04-01T02:50:53Z

I left MSN hotmail 4yrs ago.
There support really stinks.
And now it seems that yahoo is falling
right behind them.
What is wrong with these companys that
they can't support the end users?
Yet they have no problem spamming your
inbox with garbage ads.
There in control for now.
But hopefully in the future things will
change and not one company will be
in control of the net like MSN is.

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from Vic Ridge on 2009-03-31

2009-03-31T19:33:38Z

I have experienced a problem with live mail where when you click a link, such as this one from Leo's e-mail, I receive a message from windows stating it can't find the site. I've learned that you may have to retry as many as four times to get to the IE or Foxfire site.
Patience is, after all, a virtue.

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A comment on: How do I contact Windows Live Hotmail customer service?

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Comment from Greg Petrolati on 2009-03-27

2009-03-27T19:54:15Z

I was just forced into hotmail live and have lost all of my hotmail contacts and stored emails. How do I get them back?

Since this article is about contacting Hotmail customer service, I would recommend you read the article and contact Hotmail customer service as outlined above.

- Leo
28-Mar-2009

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A comment on: How do I contact Windows Live Hotmail customer service?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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