Comments for

Comment from Bryan Schultz on 2009-11-07

2009-11-08T03:32:00Z

The instruction at 0x5ff3d322 referenced memory at 0x8d3cd7ap The memory could not be read pops up 2x's every time i close a tap or internet explorer. i have XP on my acer please help

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Comment from Pierre on 2009-11-04

2009-11-04T14:56:30Z

Ah yes, this is a problem indeed. The message itself is a bit short to hold any value information, or does it? This is not all just a windows-related matter, on LINUX, the program just shuts of, while in windoes you get the message. After working out what the problem was, I came to that the motherboard needed a new BIOS. Now everyone ask the question: "How will that help me?" Download the latest BIOS to your motherboard and install it. Just a short answer to what was my problem.

This is how i came up with the solution: I was in an 3D-program when i tried to do a simple task, but everytime the message came up in Windows several times, so i tried the program in LUNIX, and the same problem persisted in the exakt same place. I tried to re-install... but no use, same problem. Then it was of to hardware. Switcehd motherboard with exakt same CPU, graphics etc, and problem fixed. But wanted to have the old motherboard back, so i switcehd back, and problem appeared again. Downloaded a brand new BIOS, compatible with the motherboard and problem solved.

Good luck yall!

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Comment from denis on 2009-10-28

2009-10-28T07:07:59Z

Leo, Many thanks for this very good explanation on the problem. I knew there was no easy solution out there to this problem. The error message also always says: "press cancel to DEBUG". What does the debugging do? can it eventually solve the problem?

Only if you're the developer of the software.

28-Oct-2009

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Comment from Eapen on 2009-10-19

2009-10-20T06:56:43Z

Hi,

Whenever i used to exit internet explorer i used to get a "memory could not be read" error.
A few days back i reinstalled my entire windows xp professional and upgraded the system and its running on IE 8. But IE has been crashing constantly and the same error, as shown below, has started showing up every time.
"the instruction at "0x2c0e7132" referenced memory at "0x2c0e7132". the memory could not be read".
I have installed TuneUp utlities and did a registry clean, etc. But no use. The same error keeps showing up. I even did the SFC check but it said everything is fine.
As you have said in your article above i have reinstalled my system but still same error. There are no viruses or spyware either. and IE has no addons.
can you please help me with this?
Thanks a ton

IN Brief:
laptop - ibm r60-1.66ghz,2.5gb ram, 60gb hard disc
- windows xp professional, ie8
- error mentioned above showing up only when exiting IE 8 or when IE8 crashes
- entire system reformatted and reinstalled.
- error used to show up before reinstall also
- antivirus upto date with kaspersky internet security 2010
- windows completely updated after reinstalled with sp3 and all other windows updates till date
- no addons in IE8 besides java and flash

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Comment from Melvin A. Almario on 2009-10-16

2009-10-17T01:09:59Z

I have the same problem, "THE INSTRUCTION AT "0X788099C3" REFERENCED MEMORY AT "OX000000000". THE MEMORY COULD NOT BE "READ". The best solution so far that I've done is restore my system in the most stable restore point possible, the program(s) work. Even the bootstrapper doesn't work when you uninstall or repair a particular program.

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Comment from RISHAV JAIN on 2009-10-14

2009-10-15T01:37:21Z

PLZ HLP,
SIR,
WHEN EVER I CLOSE A WEB BROWSER AND SPECIFICALLY INTERNET EXPLORER 6.0 ON MY DESKTOP I GET AN ERROR,
"THE INSTRUCTION AT "0X788099C3" REFERENCED MEMORY AT "OX000000000". THE MEMORY COULD NOT BE "READ".
CLICK ON OK TO TERMINATE THE PROGRAM."
I'M USING WINDOWS XP SP3, AND HAVE 1 GB RAM AND 160 GB HDD WITH AN AVAILABLE SPACE 40 GB. HAVE ASUS MOTHER BOARD M2N MX SE PLUS SERIES, AND I HAVE AN REGISTERED ANTIVIRUS INSTALLED IN THE PC, THE NAME OF ANTIVIRUS IS K7 TOTAL SECURITY 9.8 DESKTOP EDITION ITS UP TO DATE AND GETS UPDATED EVERY DAY.
SIR COULD YOU PLEASE HELP ME IN SOLVING THE PROBLEM THAT IM FACING.
WILL BE WAITING FOR A REPLY SOON,
THANKING YOU,
RISHAV JAIN.

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Comment from Bob Moulton on 2009-10-06

2009-10-06T12:44:50Z

I'm getting this error on a Dell dimension 9100 running XP SP3 every time the machine boots and comes to the login screen. It began several months ago, concurrent with difficulties in updating McAfee Security Center following a subscription renewal. The McAfee problem has been solved, but the svchost error persists. The Task Manager (Processes) shows other instances of the program running: (PID)2460 SYSTEM, 2312 LOCAL SERVICE, 1616 SYSTEM, 1600 LOCAL SERVICE,
1424 SYSTEM, 1400 NETWORK SERVICE, 1308 SYSTEM, 1104 SYSTEM, 576 SYSTEM, and 268 LOCAL SERVICE. But since the error message gives no process ID, I don't know what the failed instance of svchost is related to.
Checking the System Event log, there is also a recurring Windows Driver Foundation problem (Event ID 7023) The Windows Driver Foundation - User-mode Driver Framework service terminated with the following error: A device attached to the system is not functioning.
This error does not specify WHAT device isn't functioning, though it may relate to two other event errors saying the UPS is not configured properly(?) Device Manager shows everything working properly with all the correct drivers.

Have scanned with updated McAfee and with Avira Antivir (I initially removed the hard drive and attached it to another machine as a slave so it could be scanned); also with Malwarebytes, Spybot, IOBits Security 360 and the Eusig and Glary registry utilities. No malware was found, a few nominal registry errors (references to deleted user-generated files) were repaired.

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Comment from juliani on 2009-08-22

2009-08-22T07:14:24Z

please help me sir....
i having problem with my sounds system i thing
after the pop up error accured,i can use winamp,windows media player and all stuff with voice(except listening at internet)

the error say:
'winamp.exe-application error'
'the instruction at "0x0156869d" referenced memory at "0x00000028".the memory could not be "read".'

my pc;
-windows xp
-sp2
-version 2002
-intel(R)core2 duo
-2 GB Ram DDR2

thanx before

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Comment from Hajjid on 2009-07-24

2009-07-24T11:41:22Z

Hi y'oll I'm getting a msg.

the instruction at 0x7475060a referenced memory at 0x00000000 the memory could not be read

my whole vista just crashed, had re-install the whole thing.last 4 things i was doing

1' trying to install windows seven beta, no intallation had been processed anyway
2.therefore i was doing small clean up,used uniblue booster,then regcure.
3.to finish it ,I wanted to clead up temporart files left from the instalation, so I used windows' it's own disk clean up and after that all my programs everyting disappeared.
I restarted my laptop and windows wouldn't load anymore I was getting this error.
Couldn't even restore for some strange reason.
then I managed to restore to an even earlier point, nothing worked anymore.
so format and re-install

Thanks

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Comment from Kong on 2009-07-09

2009-07-09T17:05:24Z

why during i open many application sometime messange like that
The intruction at "0x1001cd0b"referenced memory at "0x00000000".The memory could not be "read"
How to fix ?

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Comment from SFxKidd on 2009-06-29

2009-06-29T18:26:12Z

hi i get his error to while playin FSSB. please someone find a cure for this. thnx

Did you read the article? I don't think so. Read the article you just commented on.

- Leo
30-Jun-2009

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Comment from kyle on 2009-06-09

2009-06-09T08:09:20Z

how do i fix this error, while im using sign lab demo 8. clicking on transform, the computer comes up with this: the instruction at "0x026119ca" referenced memory at "0x00000010" the memory could not be read... please help this is urgent!!!!.. please could someone be a knight and email me the answer!!!!! thanks!!!

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Comment from Hugh Jass on 2009-05-21

2009-05-21T13:28:07Z

Why bother responding to this at all? Was it just to chastise? This is what passes as technical support at microsoft. So very, very shocking.

The point of the article is to remind people that they need to provide details when reporting an error, and then provide a list of common pieces of information that are helpful in determining the cause of these types of errors.

And for the record, this is not Microsoft.

- Leo
21-May-2009

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Comment from John McCathrin on 2009-05-15

2009-05-16T03:12:21Z

Svchost.exe The instruction at "0x7c91b21a" referenced memory at "0x00000010". The memory could not be "written".

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Comment from Sameer on 2009-05-15

2009-05-15T21:45:02Z

Hi there..

I myself working in IT so will try to provide you as much information as I can in first go..

Computer: Laptop
OS: Windows XP SP2
Error Message: MshtmlUpdater.exe - Application Error
The instruction at "0x5ff3b322" referenced memory at "0xffaf9fbe". The memory could not be "read".

Click on OK to terminate the program.

Occurrence: Whenever I am trying to install any other Utility / Application For Ex: .NET 3.5 with SP1.

I would much appreciate if you could help me with this.

Regards!
- Sameer

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Comment from Alex on 2009-05-02

2009-05-03T00:40:12Z

Hi All,
HELP me please on this. I keep receiving the following 2 errors/alerts at Windows XP (at Start-up Only, not any other time during windows running):

Svchost.exe The instruction at "0x7c91b21a" referenced memory at "0x00000010". The memory could not be "written".

lmgrd.exe The instruction at "0x0012e854" referenced memory at "0x00000010". The memory could not be "read".

I appreciate any advice.
Thanks,
Alex

any help would be greatly appreciated thank you.

regards
Beowolff

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Comment from nancyo on 2009-04-21

2009-04-21T17:56:48Z

I always receive this error when trying to get on Internet Explorer:
The instruction at 0x10011341 referenced memory at 0x03451000. The memory could not be read.
I have Windows XP SP2 I have tried the above but nothing is working
I have installed regcure and it has not worked. What should I do?
Thanks

I'll send you to this article: "IExplore.exe has generated an error." Now what?

- Leo
22-Apr-2009

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Comment from maximo on 2009-04-10

2009-04-11T04:39:45Z

HIII!
I got this error:
The instructions at 0x76110999 referenced memory at 0x76611099. The required data was not in place into memory because of an I/O error status 0X000000E.
I try using the Combo fix but it detects my NOD 32 y disible it but it continuos asking me to close it. I uninstalled NOD smart security 4 but it keep asing me... if i put accept the windows says "combo fix is preaparing to run".
i have to wait there, (i waited 20min) or what? any1?

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Comment from Do Minh Thuan on 2009-04-09

2009-04-09T07:25:52Z

hi everyone!!!!!I'm getting an error message that says "The instruction at "0x0cd0676f" referenced memory at "0x005c3aa9". This error show when I use Report in PSS /ADEPT 5.0

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Comment from bily on 2009-04-02

2009-04-02T17:34:58Z

while i was playing warcraft 3 online i got this error - The instruction at'0x6F278C41' referenced memory at '0x6687AF34' . The memory could not be read.

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Comment from Martijn on 2009-03-27

2009-03-27T18:23:23Z

I've got same problem,
when i play Call of Duty 4 - Modern Warfare, im getting a error message:

"The instruction at "0x7c9122ba" referenced memory at "0xfffffff8". The memory could not be "read".Click on OK to terminate the program ".

specs
Dell Dimension DXPO51
Intel(R)
Pentium(R) D CPU 2.80GHz
Clocking: 2.79 GHz, 1,00 GB

Nvidia geforce 7300LE,
Pls help

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Comment from electra on 2009-03-18

2009-03-19T00:27:21Z

I used combo fix.
the problem is resolved.
thanks.

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Comment from Tegan on 2009-03-18

2009-03-18T23:09:17Z

Im getting an error message

The instruction at "0x7c9524f9" referenced memory at "0x00000010". The memory could not be "read". Click ok to terminate the problem.

This happens regularly, usually at least once a day. Running windows xp which is all up to date. We were running AVG, but recently changed to Kaspersky. This problem has existed for months now.

Can someone please help!!

Not nearly enough information. Please read the article you just commented on.

- Leo
19-Mar-2009

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Comment from Meno on 2009-03-16

2009-03-16T21:37:50Z

I had the same problem, and this did it for me. Its freeware and boy it resolved the problem in a go once and for all.
http://www.combofix.org/

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Comment from axilleas on 2009-03-14

2009-03-14T14:07:03Z

hi everyone!!!!!I'm getting an error message that says "The instruction at "0x00bd8429" referenced memory at "0x00000000". The memory could not be "read".Click on OK to terminate the program ".The configuration of my system is :intel core 2 duo 2.4,9800gt nvidia gr.card,1tb hhd (free 800gb),nod 32 anti-virus,4 gb ram,windows vista nvidia evolution.....some times my computer turns down and i watch blue monitor and then begins again...what can i do???thanks...

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Comment from Dieudonne on 2009-03-11

2009-03-11T15:13:24Z

i got the same problem , but this comes when i'm trying to update the antivirus called Kaspersky , when clicking on update it just popup with message as follows :

The instruction at"Ox3071e3dc" referenced memory at "0x000000a4". the memory could not be written.
click ok to terminate the program
click cancel to debug the program

so anyone here has any solution to this ?

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Comment from divya on 2009-03-08

2009-03-09T05:20:06Z

I'm getting an error message that says "The instruction at "0x75606e6a" referenced memory at "0x00000008". The memory could not be "read".Click on OK to terminate the program ".
I started getting this error after i tried to uninstall a software 'UNIBLUE Registry Booster' .It wasn't uninstalling hence i deleted the folder of the software from Program Files .
The configuration of my system is :
Intel (R), Pentium(R) D CPU 3.40 GHZ,3.25 GB of RAM , HDD 465 GB,Windows XP,SP2 installed,Free disk space - 365 GB. Browser im using is : Earlier I was using IE 8 BUT i also uninstalled it and installed IE7 the same day on which the problem started arising.
I also tried to update the windows but the error message keeps on popping up .
I had a AVG antivirus installed in my computer and it was fully up to date .
Kindly help me out as soon as possible .

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Comment from Bob Bowen on 2009-02-16

2009-02-16T20:05:08Z

Hi Leo: Same problem! Windows XP Home SP3 fully auto-updated by Microsoft. RAM 2 GB. HDD 160 GB, free 140 GB. Core 2 Duo Intel 2.46 GHz CPU. Nvidia 8500 GT graphics card. Model: Mustek6376 mst6376; motherboard: ASUSTeK Computer INC. P5VD2-MX 1.XX. After last security etc updates, keep getting: Explorer.exe error: 0x7c9524f9 referenced...0x00000010. The memory could not be "read." Click OK to terminate the program. This error wipes out my QuickLaunch and Tray Icon cache and changes my Folder settings from Details to Thumbnails. I have to reboot to get my PC running properly again. The error occurs often when my PC is idle. I also get the error Instruction at 0x7c90100b referenced memory at 0x00000034, and sometimes "Insufficient Quota" But I am a single user, no network, no quota set. What has Microsoft done to my PC? Please help! Google searches produced no fix, nor explanation. Kind regards, Bob.

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Comment from Dude on 2009-02-05

2009-02-05T13:50:58Z

This [edited] error needs to be addressed by Microsoft and instructed on why this happens and how to fix it. The way we handle this molten POS is by either uninstalling the program involved or if that does not work do a system restore to a point it hasn't happened. This error has plagued us since we rolled out the companies new computers and no one has seen this error until we got these new Dell's. I am surprised to see that it has affected an Acer as mentioned above.

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Comment from abdo ali on 2009-01-30

2009-01-30T15:04:31Z

The instruction at "0x0185f496" referenced memory at 0x0185f496". the memory could not be "written".

I have stule vista and the system xp s2 the voice hide and network

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Comment from Hero on 2009-01-13

2009-01-13T16:53:00Z

Hi every one. I need help for the problem with NFS pro street I had tried it on Win XP SP3 when I start the game there is error "The instruction at "0x00707ffa" referenced memory at "0x00000000". The memory could not be "read". My PC system is Dual core 3.00Ghz 1.00GB Ram 40 Sata H.D.D. If yo guys have any Idea for me please let me know. Thank's for your attention

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Comment from Ralph on 2009-01-11

2009-01-11T22:32:48Z

the instruction at"0x10132351" referenced memory at "0x00000000".the memory could not be "read".
I get this error message when I run "Soldier of Fortune Payback" on my acer 2.0Ghz core duo with 3Gb of RAM and Nvidia family chipset.how can i fix it?thank you.

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Comment from Ifteqar on 2009-01-11

2009-01-11T12:02:53Z

This is problem I m facing many time in a day 2 or 3 times then restart my pc then it work fine for a time .

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Comment from lynne Taylor on 2009-01-06

2009-01-06T20:58:59Z

I tried to change my password & keep getting a message saying error 0x7e34182d & 0x02669d20 I have xp home addition memory 43gb any ideas?

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Comment from Al Cannon on 2008-12-30

2008-12-30T18:32:36Z

The instruction at "0x7e3418e0" referenced memory at "0x01a8127c". The memory could not be "read"

How do I locate and resolve this problem?

I would start by carefully reading the article you just commented on.

- Leo
31-Dec-2008

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Comment from David Miller on 2008-12-17

2008-12-18T00:56:06Z

My friend's computer had recently had some virus trouble involving these errors. (she has a dell latitute d520 running xp with mcaffe antivirus). It disappeared for a few days, but now it's back and worse. when she logs in, it runs for a few seconds, then she gets one of three errors: the instruction at "ox008c59e7" referenced memory at "0x00000034". The memory could not be "read". or the instruction at "ox100059e7" referenced memory at "0x00000034". The memory could not be "read". The other I haven't managed to write down. Once one of these errors pops up, explorer crashes, and the only thing I can do is hit ctrl-alt-del (the task manager won't come up) or restart the computer. If I could figure out a way to manipulate, or even find the memory files the error speaks of I could probably fix them, but I have no idea where to start. At this point we're just hoping to avoid a full reinstallation of windows.

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Comment from Dorothy Williams on 2008-12-11

2008-12-11T15:16:01Z

When trying to paste information into an email by right clicking on the mouse, I received the following error:
The instruction at "0x048e4a88" referenced memory at "0x4d30fdc". The memory could not be "read".

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Comment from john on 2008-11-29

2008-11-30T01:11:10Z

i try to run gta san andreas multiplayer and it gives it to me does cleaning ram with a eraser work

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Comment from Matt on 2008-10-15

2008-10-16T02:11:12Z

I have the same problem. It happens when i turn on my computer. It starts with explorer.exe The instruction...reference memory at... blah... And ends explorer.exe. i can start the task again but the problem persists. What I did to remedy this was go to safe mode, run msconfig, and disabled half of my services. rebooted normally and didn't have a problem. So I went back to safe mode and enabled half of those services that i had just disabled.... anyways kept cutting them in half until i found which service was causing the problem. My advice is to do this to find which service is causing the error, a little time consuming but it was the only way i could think of doing it. Find the service, and either replace it or just keep it disabled.

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Comment from Steve Mekkelsen Madden on 2008-10-15

2008-10-15T18:07:49Z

I've seen these issues and can confirm that the problem is generally with an Add-On to the browser. I've done extensive research and found that there are three (that I know of) browser add-ons that when enabled, will cause the IE Browser to crash. They are "Skype (mastermind), Yahoo! Services and Yahoo! IE Services Button".

If you disable these and restart your IE session, you should no longer receive these crashes. There may be others, so please try disabling them one at a time to identify which others may be causing the problems.

Many Tech Sites will state to look at the Add-on's first before placing blame on the browser. An Add-on is just that - an extension to work with the underlying layer of the browser. If that extension or code is bad, it will fail miserably as we have all seen!

I hope this helps others!
Steve

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Comment from Craig S. Prest on 2008-10-06

2008-10-06T22:14:07Z

After turning on my computer which is at home ( I am at office) It is a Compac 2006 model with about 1064 RAM memory, DeskTop Computer with 200 Gigs Dual Core Anthon (Anthion) processors (64 bit) I'm using Windows XP SP2 Home Version I think. I'm covered with 2-3 security programs such as Norton (full version and updated daily and scaned 1-2x's and Illo System Mechanic 7 or 8 that I've used for 8-10 years)

The problem I am at a loss to know how to solve begins when I click on the Explore Icon...the hour glass shows activity...then the error message comes up... the message "Ox5a934001" and refererence memory could not be "written" comes up when trying to start Explore. I can't *don't know how) to get to the internet to download a correction since it just goes back to windows screen when I hit either "terminate program" or "debug" etc. Can anyone get me around this impasse' of not being able to connect to the web? I try to go through other programs but this things terminates those efforts it seems. Thanks for any help here. Craig

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Comment from Michelle on 2008-06-30

2008-06-30T17:04:49Z

A co-workers computer is giving a similar message, and they have asked me to fix it. Since it is not my computer I really dont know anything much more than the error message, but the error message we are seeing is the same except the last line the memory cannot be "read" his says it cannot be "written". Once we click OK the same message pops-up saying it cannot be "read".

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Comment from rohit on 2008-06-24

2008-06-24T07:24:38Z

i got the same message when i load or save my game while playing that game.(I have copied that game from others computer). otherwqise the game will run fine.please provide me the solution.

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Comment from Paul Quiring on 2008-06-21

2008-06-21T23:08:21Z

I have a Dell Latitude D630 w/Windows XP SP2 IE7.0
I get this erroe whenever I close IE or any application that uses IE. The actual error is - The instruction at 0X0345f2c0 referencing memory at oX00000ba0. The memory could not be read. I have had the error for a couple of months, so I'm not quite sure what changed. Yes, my virus software is up to date. I am running MicroTrend. I have been downloading all the fixes as they come. This problem does not happen on my WIN XP Prof 64 bit computer. As I was sitting here typing this, I had IE open on my problem child and the error came without me doing anything. Any help would be appreciated.

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Comment from Chris on 2008-02-20

2008-02-20T13:05:42Z

My problems(all of them started when I had to update with SP2 to allow me to use WMP11.
Prior to that I did not even use a firewall with Opera.
When the SHTF I tried to get rid of all the nasties by using an online scanner that did not want to work because it needed an Activex program.
LINUX here I come.
I think my problem with CPU overclocking good be caused by ctfmon.exe

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Comment from George on 2008-02-16

2008-02-17T00:58:38Z

the instruction at"0x06a4fdb3" referenced memory at"0x00000044". the memory could not be "read".I am running WindowsXP SP2 with Office 2003.Antivirus program Zone Alarm updated and scanning daily. XoftspySE scanning 3 times per and upto date week
I get this error when I am in a web page and try to click on link to open an adobe acrobat reader file.
Any idea?
George

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Comment from Martin Thorn on 2007-09-08

2007-09-09T01:19:54Z

My message says "0x037e7ecd" referenced memory at "0x03a82d7c". The memory could not be "read. Click on ok to terminate the program.

(I don't have a clue what to do to fix this).

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Comment from Deke on 2007-06-14

2007-06-14T19:01:22Z

I also have the "Referenced memory atxxxx. The memory could not be read" problem each time I open Windows Explorer, like doing My Computer, or My Documents. I got it about a weeek ago. It actually went away for a day or so but came back to haunt my win2kserver.

As others have, I have searched for those having a similar situation and have concluded that this problem has NOTHING to do with a particular application or file type.

I also searched for a "fix" to this issue and NOTHING I see that has been suggested/tried that fixes the problem!

I did find that, as a work-around, I can leave the msgbox with the "The memory could not be read" msg and then I could open other folders, My Computer, etc. w/o that msg coming up again. So, I leave the msgbox open and move it to out of the way and go on my merry(?) way.

There's got to be an MS programmer out there that can get into the explorer.exe code and determine what is causing the "access violation" and give us a fix.

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Comment from Joel on 2007-06-04

2007-06-04T17:16:35Z

I too have this error, Everytime I try to run certain software, or video games it seems to happen more too on my computer, I get a memory reference error, it's very frustrating. Also every solution I try to do does not work =(.

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Comment from Frustrated MSVictim on 2007-05-29

2007-05-30T06:54:35Z

While I have not yet going through all of the hotfix solutions regarding the post of Dr. Arthur Billy - which does seem to have some merit and potentially may resolve the issues. It is important to note here as is not EXPLICITLY indicated in the solutions posts that this is not a WindowsXP issue. It is a Windows issue - period. The problem can (and has in my case) affect Windows2000 boxes as well - both server and professional. However, not all of them.

I think Microsoft is really dodging the bullet on this one since there should be a class action lawsuit being started here. We're "FORCED" to download software against our wishes in order to make a piece of software we (hopefully) purchased from them in order to make said software work properly. When we do as we are made to do and install this software and related patches - our systems are worse off than before!! Now we have to install more patches and waste more time looking everywhere for a solution. Which may or may not work entirely either - only to (probably) have it break later on down the road.

Now I have two consipracy theories about this - which could work together but are exclusive of each other. Although I can speak only for myself - I personally didn't have any problems with this until after the commercial release of Vista - now after it's release I have 4 computers (2 Win2K and 2 WinXP-SP2) that are having the problem. Wouldn't it be 'quaint' if the REAL solution in Microsoft's eyes was to FORCE us to upgrade to that unholy-piece-of-crap OS that has sent droves of PC users to the Apple store over the past 4 months!! Secondarily, since the official dogma from MS is that the Genuine Microsoft Validation is an optional installation, and is not REQUIRED in order to use the OS and related software - just to download other software and certain updates (so how 'optional' is it really). Now wouldn't it be nice to release a hotfix that would cause problems on any system that either didn't install that software, or didn't install a patch that required it - problem solved - anyone with a priated copy of their software is now screwed!!! Well, I buy my software (at least the software I actually use and don't just try out and delete) - however, because they got a little too fancy - my stuff is broken too!! YAY!! Looks like I have one more reason to do everything but play games on Linux - I think I might actually steal my next copy of Windows... that way when they trash it I don't feel frustrated at all when I have to reboot into Linux or turn on my Mac in order to actually get some work done.

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Comment from Dr. Arthur Billy on 2007-05-19

2007-05-19T19:58:02Z

Leo is correct in saying : “That error message, by itself, is kind of like taking your car to your auto mechanic and saying "something's broken". It's nowhere near enough information to even begin to have a clue as to what's going on”

In the below given instructions I added pictures of all windows opening after clicking, however they did not appear in the commentary.

INTRODUCTION

Microsoft has finally addressed several reoccurring common interrelated problems with Windows XP Professional, SP2 and Windows XP Home Edition.

This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying: ”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.

On April 17, 2007 I got the same message after I clicked on Turn Off to shut the computer down about midnight. Not wanting another computer crash as had happened previously, I waited for a long time for it to finish the download and installation. It seemed frozen as nothing was happening. I left the computer on and went to bed.

Checking on the computer in the morning. It had crashed. I force-shut-down the computer then restarted it. I did not expect the computer to start. Much to my surprise it did start and the Microsoft Windows Error Reporting window shown below opened up:

Note: Cannot insert Window

That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???

Throughout out this Instruction click or clicked means left click

I clicked on the green writing under Technical Information.
The Microsoft Knowledge Base Article 9279891 opened up entitled: “You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089”.

You can also click the links below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:

http://support.microsoft.com/?kbid=927891

The first problem happened to me several times and it crashed my computer. I had to reformat the C: hard drive and clean-install the Windows XP Professional SP2 operating system and all of the software programs that I use. This takes about 10 hours to do.

The second problem was happening every time I shut down my computer. Apparently it causes the computer to function inefficiently as it is tied in with other problems that you are not aware of as I wasn’t.

The two problems are:

Problem 1.
After shutting down your computer, you get a message from Microsoft on a blue screen: ”Do not shutdown your computer, it will shut down automatically”. Some time later another message comes up essentially saying: “Downloading (or installing) 1 of 12”.
Normally what happens is, if you shut down your computer it will crash, If you do not shut down your computer it will also crash.

Problem 2.
The following message appears when shutting down your computer: “Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug”. . You probably do not know what it means and did not know what to do about it. Debugging does not do anything.

This is what happened to me several months ago. Late past midnight I turned off my Dell XPS 600 computer run by the Windows XP Professional SP2 operating system. A message came up from Microsoft essentially saying:”Do not shutdown your computer, it will shut down automatically.” Some time later another message came up essentially saying: “Downloading (or installing) 1 of 12”. I do not allow Microsoft to download and install anything on my computer without my knowing what it is. Yet Microsoft still does it. I turned off my computer. I could not restart the computer the next morning. I had to reformat the hard drive, clean restore the Windows XP Professional operating system and reinstall all of the software I use.

Note: I could not insert the picture

That is a new one, I thought to myself and no crash? Wonders from Microsoft never cease. Was Microsoft doing something right for a change???

Throughout out this Instruction click or clicked means left click

You can also click on the link below to read KB 9279891 if you need to later. If you click on a link and they do not open, hold down the Ctrl key .Place your curser on the link, click on it and release the Ctrl key. The link will open:

http://support.microsoft.com/?kbid=927891

The following is excerpted from KB 927891 Published February 20, 2007:

Description of the Symptoms:

Consider the following scenario. You apply the hotfix package that is described in Microsoft Knowledge Base article 916089. Then, you try to install an update from Windows Update or from Microsoft Update. In this scenario, the Svchost.exe process that runs Windows Update stops responding. Additionally, you receive an access violation. This access violation stops the Server services and the Workstation service. For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:

916089, http://support.microsoft.com/kb/916089/. When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100

Note: Typical of Microsoft it first directs you to open another Knowledge Base article 916089 by clicking a blue link 916089

RESOLUTION

Microsoft then gives a Resolution by clicking on the link below:

http://www.microsoft.com/downloads/details.aspx?FamilyId=7A81B0CD-A0B9-497E-8A89-404327772E5A

Update for Windows XP (KB927891) Opens. To continue to download you must click on the button Continue as Validation is required. Please note that Microsoft never makes anything easy for its customers:
“This download is available to customers running genuine Microsoft Windows. Please click the Continue button to begin Windows validation. As described in our privacy statement, Microsoft will not use the information collected during validation to identify or contact you.”

Note: I could not insert the following Windows:
"Update for Windows XP(KB927891)"
"Install the Genuine Windows Validation Component"

Hopefully after you click on Continue, have the Microsoft Genuine Validation software installed or Microsoft has installed it for you without your permission or knowledge, the above given window, Install Genuine Windows Validation Component may open. Scroll down and follow the instructions. If you have any problems call me or send me an e-mail and I will help you

If you do everything correctly and you do not have a pirated version of Windows XP, or any other pirated Microsoft software on your computer, following window will appear which allows you to download KB27891.

Note I could not insert the Window:
:Update for Windows XP (KB927891)"

Click on Download. The following window will appear:

Note : I could not insert the Window:
"File Download Security Warning"

You can either save the file or by clicking on Save, or you can install it directly by clicking on Run.
When completed the following window will appear:

Note: I could not insert the Window:
"Thank you for Downloading Update for Windows XP(KB927891)

Congratulations. You have just completed the first phase of the solution

Remember the following excerpted from KB927891 when you first opened it?
“For more information about the symptoms that are addressed by installing the 916089 hot fix, click the following article number to view the article in the Microsoft Knowledge Base:

916089 (http://support.microsoft.com/kb/916089/) When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 for prolonged periods“

This is a pretty serious situation: “…..CPU utilization may reach 100”

Click on the link 916089. If it does not open right away Press and hold down the Ctrl key, left click on the link 916089 and let go the Ctrl key. It will open.

the Knowledge Base, KB, Article 916089 entitled: “FIX: When you run Windows Update to scan for updates that use Windows Installer, including Office updates, CPU utilization may reach 100 percent for prolonged periods”

You can also open KB 916089 by clicking
the link below that I have included for you to make life easier later if you need to go back to them:

http://support.microsoft.com/kb/916089/

Excerpted below from KB 916089 are the symptoms of another related problem. You may have had the following message appear on several occasions when you were computing and wanted to shut down your computer. Like me you probably did not know what it meant and did not know what to do with it.

Application popup: svchost.exe - Application Error : The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read". Click Ok to terminate, Cancel to debug

This message appeared many times on my computer. I could not find any information on how to permanently solve it and called Microsoft Technical Support. They wanted $49.95 up front to talk to me. I told the technical support fellow what he could do with his $49.95 blood money for mediocre technical support.

When it appeared again and again I clicked OK to terminate it. Debugging as usual did not do a thing. I believe it may be a Microsoft pacifier to give you a warm feeling of security that Microsoft is doing something.

Every time I turned my computer off, no matter what I did it would not go away and would come back later.

By the way Microsoft does warn all of us illiterate peasants who buy its products that these Knowledge Base articles are written for knowledgeable technical professionals no less and recommends that the peons who buy its products to hire the services of a computer technical professional.

Being facetious, I think the gnomes at Microsoft write these articles for themselves to impress themselves and their superiors. You are right I do not like the way Microsoft does business

I Downloaded KB 916089. Lo and behold, you could have knocked me over with a feather, there was the beast contributing to another problem
Excerpted from Microsoft Article KB 916089 is the following:

SYMPTOMS
When you run Microsoft Windows Update to scan for updates or to apply updates to any applications that use Microsoft Windows Installer (MSI) 3.1 together with Windows Update, CPU utilization may reach 100 percent for prolonged periods. Additionally, you may receive the following error message in Event Viewer on a Microsoft Windows XP-based computer:

Application popup: svchost.exe-Application Errror: The instruction at "0x745f2780" referenced memory at "0x00000070". The memory could not be "read".

You may experience this problem when you try to scan for Microsoft Office updates. You may also experience this problem when you use the following update mechanisms:

• The Microsoft Update Web site

• Automatic Updates through the Internet or through Windows Server Update Services (WSUS)

• Microsoft Systems Management Server Inventory Tool for Microsoft Updates (SMS ITMU)

• Microsoft Baseline Security Analyzer (MBSA)

• Any application that performs update scans by using the offline scan CAB file (Wsusscan.cab) that uses the Windows Update Agent (WUA)

For example, you may experience this problem when you try to scan for Microsoft Office updates or when you apply an update to any application on a computer that uses Microsoft Windows Installer 3.1 (also know as MSI) together with the Windows Update Agent.

CAUSE
This problem may occur when you have Microsoft Office installed and the Windows Update Agent tries to scan for Windows Installer updates.

RESOLUTION
Important: The hotfix that is described in this article has been replaced by a more recent hotfix. Apply the latest Msi.dll hotfix as described in the following Microsoft Knowledge Base article: 927891

(http://support.microsoft.com/kb/927891/.

You receive an access violation when you try to install an update from Windows Update after you apply hotfix package 916089

HOTFIX INFORMATION

According to Microsoft:

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix.

Note from Arthur: You do not have to do that as you already have used KB 927891 to fix another related problem which also fixes this problem, I Hope.) For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Microsoft Note: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

As I said before, Wonders never cease.

So far I have not had a repeat of the problems I was experiencing and it seems my computer is running much better. It may be too early to tell. Time alone will tell. You cannot assume or take anything for granted when using a PC computer fueled by Windows XP.

With best regards,

Dr. Arthur F. Billy

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Comment from ISADOR RAMREZ on 2007-05-19

2007-05-19T16:41:07Z

I am getting the same problem and the only thing recently that I have done is updating adobe accorabat reader and I think ever since I did that I keep getting either adobe helper created an erro or ie created an error..

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Comment from Gregory Harris on 2007-05-19

2007-05-19T13:00:04Z

Just last week at I had an error message pop up that read: the instruction at 0x1110cc0 referenced memory at 0x1110cc0 the memory could not be read. So I called my ISP and they like you asked me a bunch of questions what was I doing at the time and I was trying another browser different from IE 7 and another e mail package different from Outlook Express. The other part of the error read ccApp.exe--Application. I was told to call Symantec as this is their error message as they could tell from the message. I called their 800 number and a nice young lady helped me and asked me what I was doing and I told her and she said lets delete all of Norton and re-install it. It worked and no more error message. She told me Norton got confused when I tried to use a different browser and e mail package and could not read memory.

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Comment from Ken Crook on 2007-05-18

2007-05-19T04:50:12Z

I had a similar problem. It occurred when turning off my computer(HP Pavilion, Windows XP/SP2). I had to use a digital camera to snap a picture of the error message off the screen before it disappeared. The message indicated the program was a part of Norton Anti-Virus. I had just installed NAV2007 a few days before. Symantec said to download an updated version of NAV2007, but the link I was given was a dead link. I did not have time at the moment to pursue it further, and since it did not seem to cause any problems, I let it slide and the problem eventually went away.

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Comment from Doug on 2007-05-16

2007-05-16T09:20:43Z

In my experience, this error message is most often associated with a Flash file. I don't know if other people have observed the same? My first question would therefore be something along the lines of "were you running a flash program or a flash webpage?"
The problem is most often 'cured' by updating the version of flash player installed on the user's machine.

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