Comments for How do I resolve my MSN Hotmail sign in problems?

Comment from Beverly Buckles on 2009-09-07

2009-09-07T21:06:07Z

My problem is mixed: SOMEHOW my son has put Google as my home page and I CANNOT get it off!Consequently, getting to my msn sign in to access my Hotmail is so FRUSTRATING that I stay off the computer for days! I am NOT a whiz.still,I have tried everything that I know to remedy this and cannot!

I'm a tad confused. Are you saying that your attempts to set the home page don't stick (often caused by spyware, or anti-spyware tools), or are you asking how to set it back? As for your frustration about getting to hotmail or msn, just type hotmail.com or msn.com (or my.msn.com) into the address bar and press Enter.

10-Sep-2009

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Comment from Hege on 2009-09-06

2009-09-06T13:42:06Z

I can't find any of that on my mac. All i have is a network box on a System preference but the other things i cant find in there..

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Comment from Charles H. Root, III on 2009-09-05

2009-09-06T05:59:44Z

Effective 01 SEP 2009, Microsoft discontinued DAV support for their Hotmail, MSN.com and Live email account users. Neither the HTTPMail or IMAP protocols are supported.

Your choices are either web browser based access to your email account or via POP3 with your favorite email client such as Thunderbird, Eudora, Evolution, Apple Mail, Entourage, Outlook, etc..

Workarounds & more info here:
http://windowslivehelp.com/solutions/dav/archive/2009/05/04/accessing-hotmail-on-outlook-outlook-express-or-entourage.aspx

Hope this helps:

Charles H. Root, III
Oculente, Ltd.

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Comment from Robert on 2009-09-05

2009-09-06T01:49:35Z

I simply can not understand hotmail, Why change something that has been working for many months even years.
Whats the saying “if it isn’t broke don't try fix it”

Because you now have made changes loads of people are now having problems, I have too followed the instructions for the new settings with outlook express but its not working.
One thing you should do is make a new update for outlook express, not sod people about,
a lot of people will not have a clue at trying to change the settings in outlook, eventually they will lose there account if they do not login for a wile, hotmail will assume the account is dead,
Wot a complete bulls up you people have made.

Get it sorted!!

I hope you realize that a) I am not Hotmail, b) I cannot influence what Hotmail does, and c) I'd be shocked if anyone from Hotmail ever read this. You'd be better of contacting them to voice your complaints.

07-Sep-2009

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Comment from Hege on 2009-09-05

2009-09-05T19:57:26Z

Hi. I have a problem loging in on msn. I have a mac. And have had this problems for 2 weeks. I have delited all trackes of msn and downloaded it again. but nothing works. Help????!!!

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Comment from Sam on 2009-08-26

2009-08-26T17:52:32Z

Here is the solution: GO TO TOOLS, CLICK ON INTERNET OPTIONS, THEN CLICK ON ADVANCED TAB , SCROLL DOWN SETTINGS UNTIL U SEE SECURITY THEN UNTICK THE BOX THAT SAYS: "CHECK FOR SERVER CERTIFICATE REVOCATION", RESTART YOUR PC, SIGN IN HAPPILLY NOW!! :O)

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Comment from leannexxx on 2009-08-25

2009-08-25T17:36:23Z

i havent been on my msn for like 3 weeks now, and it just keeps saying that its unavalible and try again later, i have been trying 3 [edited] weeks and still dosent work, i like defo need help plz someone HELP!

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Comment from paul wagner on 2009-08-23

2009-08-23T14:53:35Z

cannot login to my hotmail acct....username and password has remained the same for years...i get the message "tried to access too many times with incorrect username or password"....please help...the acct is [email address removed].

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Comment from TIM on 2009-08-07

2009-08-08T02:39:28Z

I have not been able to log into my HOTMAIL account all day today. When I try i get the following:
ogin.live.com uses an invalid security certificate.

The certificate is not trusted because the issuer certificate has expired.
The certificate will not be valid until 6/15/2009 5:00 PM.

(Error code: sec_error_expired_issuer_certificate)

What is wrong and what can or should I do? I can access all my other favorites etc.

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Comment from Ken on 2009-08-01

2009-08-01T08:20:27Z

I have a hotmail account that I have never been able to sign in with since I created it. The problem is, I put a capital letter at the first of it and every time I click to sign in, the capital goes away.

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Comment from Annie on 2009-07-25

2009-07-25T11:55:59Z

everytime i sign in as 'available' on messenger it automatically takes it of available and put it on 'away' please can you help me to solve this problem as i have tried everything!! and there is nothing in the article about it.

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Comment from eric on 2009-07-24

2009-07-24T17:56:42Z

When I goto msn.com the page opens up to msn, then it continues to open up multipe times....within 30 seconds it was upto 117 open pages of msn.....i finally just rebooted and tried msn.com again. Same problem just keeps open and opening msn.com Had to change my default home page to yahoo. Have not been able to access msn.com for over a week. Please advise

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Comment from Sam Taylor on 2009-07-23

2009-07-23T21:53:41Z

every time i have tried to click on the icon it says before anything comes up Windows Live Messenger is not responding

It did this to me a few times and all i did was change to a older version but then it worked and when they brought out a patch after i emailed them for help they emailed me back saying that it had been changed so i got the new version and it worked for about a month and it just isnt working now i have had to use Ebuddy for the past 2-3 months
PLLLLLEEEEEAAAASSSSSEEE I AM BEGGING YOU CAN YOU HELP

PS one of my friends had the same problem and all he did was clear evrything off his laptop so it was like new and then got it bak and it started working but i dont want to do tht until the last reort because my future business plans are on here and i can't back them up and cant afford to buy a external hard drive.
I read the arcticle and it didnt help nothing worked i have also tried to reinstall MSN about 20 times and then gave up

I hope you can help

Thank you in advance
Sam

I don't have an answer for your messenger problem. However your statement "I can't back them up" is a serious, serious problem. You are risking losing everything if your hard drive fails or some other problem arrises. FIND A WAY TO BACK UP. NOW.

Then, yes, reinstalling Windows from scratch sounds like a fine idea.

- Leo
24-Jul-2009

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Comment from Kian Fatt on 2009-07-20

2009-07-21T05:33:02Z

When I want sign in msn...it show that my contact list is not available, please try again later.and the error code is 81000378.Why it become like this leh!!!hw can overcome this problem??please let me know the solution to overcome this...thank you so much!!!

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Comment from Rose B. on 2009-07-19

2009-07-19T11:22:25Z

When i sign on to MSN i can see all of my contacts online or offline. Yet i can never see (one person, un-named) and I'd really like to talk to them! They can see me online, but I can't see them (When they talk to me, we can talk absolutely fine,but they're status is 'offline'). I have never blocked them and there status seems to be 'offline' all the time as there address is always in my contacts. I just don't know why I can never see them when they're online. It's really frustrating! Any ideas? Or ways I could stop this?

They need to allow you to see their on-line status, and I'm guessing the haven't.

- Leo
19-Jul-2009

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Comment from john l. zahnen on 2009-07-12

2009-07-12T16:12:21Z

Access denied/account closed. then it gives you an option of clicking below & following certain procedures. There is nowhere to click below. How do I contact them. Tried e-mailing from another address & all they do is thank me for alerting them to a spam problem. Don't know how you can answer this since I can't get in there. Also tried importing to another e-mail address & they blocked that.

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Comment from Brian H. on 2009-06-30

2009-06-30T20:53:08Z

I cannot get on to my hotmail page.
I sign in and get,
[Secure Connection Failed
login.live.com uses an invalid security certificate.

The certificate expired on 21/07/2009 00:59.

(Error code: sec_error_expired_certificate)]

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Comment from amanda on 2009-06-26

2009-06-27T01:43:10Z

i am having trouble to sign in on msn for 2 wks now and my troubleshoot says its the key ports error. what should i do?

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Comment from Suzan on 2009-06-21

2009-06-21T18:18:10Z

The problem is:

I can access all websites. I can open msn messanger and chat with people, I can see when an e-mail comes in on messenger, but I cannot go to my inbox. The message I get is : "Internet Explorer cannot display the web page." or 'oops this link appears to be broken'.
Internet is functioning fine, except hotmail and facebook.

Read the article, tried many things, but no solution found so far. No clue what I could try next....

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Comment from Betty Vaselaros on 2009-06-17

2009-06-18T01:33:18Z

the writting is so small i can not read it

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Comment from Colleen Kuypers on 2009-06-16

2009-06-17T02:44:22Z

Hi I accidentally ticked the box to Remember mt Password, have tried every which way to find how and where to take this off but have not had any luck, am getting frustrated, as anyone can see my account. I would appreciate the help. Thanks.Colleen

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Comment from Jaycee on 2009-06-15

2009-06-16T03:42:23Z

Every time I open my e-mail, I get signed out of Wundows Live Messenger! can you help please?
Jaycee

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Comment from pinky doodle on 2009-06-15

2009-06-16T00:19:51Z

when i sign in, everything works except the space where the contacts are suppoesd to be is completely gone. it's white. and i can't see who'se signed in or not...

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Comment from Cynthia Keefe on 2009-06-15

2009-06-15T19:44:46Z

I've solved the problem. Switched to Google! MSN was too unresponsive. Problems kept getting worse. Last straw - Server is too busy.
Google wasn't, hasn't been, and don't think it will be too busy to provide solid service and great features including larger attachment capability.

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Comment from Laurence on 2009-06-14

2009-06-14T13:33:17Z

I can access all websites that I have tried so far except www.msn.com or the windows live hotmail site. Iget the following message.
"Internet Explorer cannot display the web page."
I've used the diagnose connection problems and followed the instructions in more information. Still no go. any ideas?
Thanks.

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Comment from davidburns on 2009-06-13

2009-06-13T15:01:27Z

How do i remove M.S.N as a default?

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Comment from Donnelly Gregg on 2009-06-12

2009-06-12T14:22:18Z

Thanks for all the info about Hotmail...now I'm DEFINITELY switching to GMAIL!

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Comment from uthayan on 2009-06-11

2009-06-11T12:55:31Z

i cannot access my old email account it staes as invalid login or something like that so what do i do and how do i access it as i something of importance in my imbox please help.

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Comment from Sumbul on 2009-06-11

2009-06-11T09:47:23Z

80191002 i m having this error while signing in.please try to assist me as soon as possible.i urgently need to check this out.thanx

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Comment from ronelle on 2009-06-10

2009-06-10T10:23:34Z

i am having a problem when i've already logged in2 hotmail, the format of how my page and inbox is displayed is very different, my messages do not even open up. Everything is to the left of the screen, in blue font and the pop ups are blocked. However if i google another website, it works prfectly, What's up wid my hotmail account?

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Comment from nancy j reid on 2009-06-09

2009-06-09T21:09:51Z

I still cannot sign off from hotmail.What step am I missing If i do'nt sign off will i loose my account

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Comment from Charity Johns on 2009-06-08

2009-06-09T00:09:31Z

when I sign in it kicks me offline....it tells me I have signed on another computer, and to click here and sign in again. and does not resolve...what is the problem?

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Comment from Jake Waters-Neil on 2009-06-04

2009-06-05T06:16:13Z

when i sign in to MSN, it will allow me to talk to people while appearing offline but when i change it to online it says "msn has encoutered a problem, "send error report" or "dont send", which ever one i press in signs me out. this usually happens when i change it to "online" and sometimes it will work for a while but then shut me out again. please help :)

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Comment from Mary on 2009-05-31

2009-06-01T02:57:37Z

When I try to enter hotmail.com the computer say that the there are error, the website's security certificade has a problem. and I can not to access.Cuold you let me know what can I do for resolve this problem?. Thank
And how can I contact you for information.

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Comment from barcelona on 2009-05-30

2009-05-30T17:43:59Z

It says my account is closed and it seems I have violated the Terms of Use, What do I do??

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Comment from renaissance on 2009-05-24

2009-05-25T06:01:12Z

On my new laptop when I try to sign in to email instead of @ I get " so address is invalid HELP

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Comment from Rikit on 2009-05-11

2009-05-12T04:26:12Z

It says my account is closed and it seems I have violated the Terms of Use, What do I do??

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Comment from Tanya on 2009-05-04

2009-05-05T06:19:15Z

It says my account is closed and it seems I have violated the Terms of Use, What do I do??

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Comment from Lisa on 2009-04-22

2009-04-22T21:57:43Z

Account has been disabled and am completely blocked from everything in it - have submitted everything that I am supposed to with no reply!

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Comment from augustine on 2009-04-20

2009-04-20T12:31:07Z

i have some problem trying to sign in my msn.. it shows "windows live messenger has made several failed attempts to sign you in.your firewall may be blocking windows live messenger from connecting to the service.please review your firewall settings.see the retailer's instructions for more information" when signing in.. is this really because of my firewall setting? pls help..

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Comment from jason larsen on 2009-04-18

2009-04-18T20:45:47Z

when i sign in it wont let me view my mail it just keeps going too msn page ?

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Comment from Dornell Smith on 2009-04-16

2009-04-16T13:21:46Z

I use the pc with my daughter when i want to sign in i cannot because her email address is there and it woun't allow me to sign in even when she has log out even if i put my email address in the space it tells me wrong email address.

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Comment from luis on 2009-04-15

2009-04-16T03:22:04Z

when i want to login in msn this thing dosen let me and it only let me stay online like for 5 secons i am tire of this

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Comment from David Lewiston on 2009-04-12

2009-04-12T20:04:31Z

Most helpful! Two days ago I couldn't get in to my Hotmail account. Since your advice mentioned that at times Hotmail itself may be broken, I thought I'd try again this morning. Did so, and accessed the account without any trouble at all. Many thanks.

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Comment from Gail on 2009-04-11

2009-04-12T02:43:35Z

My signing in prob. is different..
it keeps coming up saying cookies not enabled..we have tried everything to no avail.
I did get an msn message sying that i needed to get a new e-mail addy etc. due to something or other they were doing..now that's fine..but i couldn't even get in to read what it was about..
So:
i have.cleaned my cache
defragged
disc cleaned cc cleaner
spyware check..
cleaned cookies
history and temps..what else can i do..?/..thanks gail

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Comment from chris on 2009-04-09

2009-04-10T05:50:56Z

it's back up again with no apparent reason given

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Comment from Natalie O'Brien on 2009-04-09

2009-04-10T05:23:28Z

I am having the same problem as many others above! My hotmail says, you do not have an inbox yet and I have used the account for 13 years. It also asks for a @live.com account whereas I have always used an @hotmail.com address. What is going on?? I have so much to do and no way to do it??

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Comment from Charlie Chen on 2009-04-09

2009-04-10T05:21:20Z

YOU ARE AWESOME! your approach on helping by listing all possible solutions has allowed me to overcome my frustrations with MSN hotmail login. Thank u thank u thank u!

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Comment from James on 2009-04-09

2009-04-10T05:19:38Z

same problem here.....exactly. I am thinking it is a "hotmail" issue.

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Comment from Larry on 2009-04-09

2009-04-10T04:58:25Z

I am having the exact problem Will mentioned. I have noticed Hotmail down a very few times, but never with this message and problem.

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Comment from Will on 2009-04-09

2009-04-10T04:47:50Z

I have tried logging in several times and it keeps directing me to a page that says "You don't have an inbox....yet". My only option is to sign up for a new Windows Live account (which I already have). The only thing I can access is my contact list...but no email, or anything else?!!?

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Comment from James Tunstell on 2009-04-07

2009-04-08T01:19:18Z

I can not get to my Hotmail emails I've had for years at: [email address removed] @hotmail.... have hotmail cleared this problem up yet...can my emails be transfered to my [email address removed] @live account???

I know of no way to transfer emails from account to account. I'm not at all hopeful, but you might read this: How do I contact Windows Live Hotmail customer service?

- Leo
08-Apr-2009

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Comment from Anonymous on 2009-04-07

2009-04-07T07:18:43Z

hi im not able to open my email.it says account closed

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Comment from mimi on 2009-04-06

2009-04-07T01:24:21Z

There's a "key port"that i can't connect .I can't sign in into msn!!!!!Help!!!!!

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Comment from anne on 2009-04-02

2009-04-02T07:13:18Z

thanks...the uncheckig of http 1.1 setting solved my prob.

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Comment from Michele on 2009-03-28

2009-03-29T00:19:05Z

I automatically sign in to msn and it goes to my open email account. How do I stop that. If I sign out and goback in to hotmail it still automatically signs me in. ICan not log out nor can anyone else sign in on my computer

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Comment from diana schilling on 2009-03-24

2009-03-24T15:45:24Z

I have been really having a hard time with my hotmail lately. I cant get into the other 2 hotmail accounts along with my work gmail, but the password is correct as I got a program to tell me all my passwords. The gmail account says its been disabled? owner did this?? the other 2 accounts have been at one point tied into that account? could it be possible that his programmer did something to those accounts? Therre is info on all those accounts re the owner

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Comment from Lois tuttle on 2009-03-17

2009-03-17T22:52:00Z

On the 'new' format under the 'connect' box it asked something like do not show this again. I clicked on it and have not been able to access e-mail since. I have clicked 'refresh' a time or two and could get in.

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Comment from Derek on 2009-03-16

2009-03-16T20:45:51Z

hello leo.
i am having trouble accessing my hotmail email account on my parents computer.i can access my email at work and my girlfriends but not my parents.i keep geting a http 400 bad request error page will not come upi was wondering if you can help on this one.

thank you

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Comment from Dean on 2009-03-12

2009-03-12T12:47:47Z

Hello Leo.
can not open my mail directly from the inbox page, small note is displayed in the bottom left hand corner saying error on page.
i can open them if i go through home page but can not delete anything.
can you help

thank you

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Comment from suzie on 2009-03-08

2009-03-08T19:33:18Z

A new version of MSN is here... you must install the new versionin ordre to contiue! choose " yes" or " no">>>>>>>>>>> then when i choose " no" as a reply.........it doesnot work and insists on asking me again and agian the same message.............plz i NEED UR HELP!!!! As soon as possible Suzie

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Comment from Talaisa on 2009-03-06

2009-03-06T22:58:46Z

Dear Leo,
When I forward an e-mail and I want to edit it,
all I see is a VERY SMALL part of the e-mail.
I have to scoll up & down and side to side to read and edit the text.
How can I enlarge the viewing area of the messege so that I see more than I do?
Thanks for your help.

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Comment from seema on 2009-03-03

2009-03-04T03:27:01Z

someone else typed in their email on my software and i am now getting trouble to get mz email to work

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Comment from Sepers on 2009-03-02

2009-03-02T22:32:44Z

Many times i have written and still, i have no resolve. When i go to email my brother Dirk, using the "contact" list, his email address stays in the "to" space but only until i hit the "send" when INSTANTLY Dirks address and name is replace by my nieces and email address.

Furthermore, i can no longer touch each name to send a mass mail letter to my family and friends about my other brothers cancer or his state of health. I used to be able to simply hit their names on my contact list that shows when i access a 'new' page to write a letter on. Now, it is an insanity to try to get all the names on CC type email because the contact page only provides a 'note' type page. If you folks continually keep this up without correction, - KNOW - i will gladly relinquish my hotmail and get another service provider. Be sure you realize - that before you applied the new format for hotmail, I had absolutely no problem with my older format. Now, i am so sick and tired of this new one, that soon i will change providers in the event you do not fix the error or simply allow me to use the old format until you fix your programme.

sincerely
m sepers

I am not Hotmail. I can't change or alter Hotmail, or even communicate your complaints to them.

- Leo
03-Mar-2009

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Comment from Katie on 2009-02-28

2009-02-28T09:53:14Z

When i log in to windows live messenger, i change my status to online, but to others it says im offline. Ive tryed resetting my Computer three days in a row and it still wont work. What could it be?

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Comment from John Burns on 2009-02-22

2009-02-22T16:41:04Z

When I sign in it goes right to my inbox, without allowing me to put my password in, so anyone can get into my e-mails???

That's why you should always Sign Out of Hotmail when you are done, and make sure that "Remember Password" is not checked when you sign in.

- Leo
23-Feb-2009

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Comment from Meg Brookman on 2009-02-12

2009-02-12T17:41:05Z

Is it possible that these Hotmail problems are happening because we are using Google Chrome as our browser. I was going nuts with some anomalies in my Hotmail account, got out of Chrome, logged in through IE and - voila! - all was solved. Nasty tricks on the part of Microsoft, perhaps?

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Comment from carole Bradley on 2009-02-10

2009-02-10T23:46:51Z

I can't get into my messages. It says something to the effect that this object or report is not observered. I can't delete messages and I can't read them. What's going on. I can't seem to get help. Is there a phone number I can call.

I've not heard of an error message such as you describe. I'd clear my browser cache and try again. No, there is no phone number - it's a free service and you're getting exactly what you've paid for. It's one of the reasons I so strongly and often recommend against using Hotmail (or any free service) as the sole repository for anything important.

- Leo
11-Feb-2009

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Comment from Deanna on 2009-01-22

2009-01-22T16:04:47Z

An unauthorized person has accessed by account by sending an email from MSN Hotmail asking me to visit a web site to "re-verify" my account. I have found out the email was almost certainly not legitimate, and the website was almost certainly not MSN Hotmail. Even if it looked like it, it was probably a hacker attempting to get my personal information. Now I cannot access my MSN Hotmail account at all and have no solutions. Can anyone suggest what I should do?

If you followed the instructions in that fraudulent email, then you likely gave your account away. I know of no way to reliably recover, though I occasionally hear from people who claim to have contacted Hotmail's customer service and recovered. I have no idea who they contacted. The vast amount of reports are that the account is lost forever.

- Leo
22-Jan-2009

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Comment from Scott Wicker on 2009-01-12

2009-01-12T12:28:32Z

I have been logging onto hotmail with this computer for years, and suddenly I get this error message for the past couple of days:
Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make sure you are connected.

Retype the address.

Go back to the previous page.

More information
This problem can be caused by a variety of issues, including:
Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
If this is an HTTPS (secure) address, click tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.

I am connected to the internet.
I can go to hotmail.com, but this comes up when I click "sign in"
I have cleared the cache and all cookies, reset all ie settings to original, checked to be sure the SSL and TLS protocols are enabled under the security section, tried another service provider, still the same error.

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Comment from Kimberly Ivy on 2009-01-11

2009-01-11T09:37:08Z

MSN Hotmail has locked me out completely! They said it has to do with their terms. I have not done anything and have had this account for 5+yrs. My ex has gone into my email and created all this mess and MSNHOTMAIL will not work with me. I use my e-mail for my business and really need my e-mails and contacts.Is there anything I can do. NEVER EVER give your password out I have learned the hardway!

"Is there anything I can do." -> Yes. Never ever use a free email service with little to no support for important purposes like business.

- Leo
11-Jan-2009

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Comment from Andrea on 2008-11-26

2008-11-26T10:27:46Z

If you tpe in https://login.live.com it should take you to the log in page. Hope this helps. Mine was off for 3 days and this is the only way I can access it

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Comment from Omer on 2008-11-22

2008-11-22T15:47:22Z

Congratulations. I have visited many sites but no one could give a solution for hotmail. Because by the grace of God I am a genius , Hahhaha, I have found a solution. I have recently installed K-Meleon Browser kmeleon.sourceforge.net/, And volla I have successfully logged on my hotmail as well as my yahoo account where as couldn't login in firefox. Install this browser and you are good to guy. There is no problem with hotmail and I was cursing the poor guys previously wrongly.

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Comment from Lois Betts on 2008-11-13

2008-11-14T02:56:17Z

At some time in the past I Checked the box on hotmail to remember my password. Now I have roommates that use my computer. How can I go back to needing a password to open hotmail?
Lois

Logout. Then login again but this time make sure that the check box isn't checked.

- Leo
14-Nov-2008

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Comment from john coles on 2008-11-12

2008-11-12T11:22:57Z

If you can login to hotmail but the account apears 'frozen' and you cannot access emails send emails etc try setting the 'away on holiday'gizmo. I had issues; set this to divert my regular mailers to another account - and the account worked as normal. Took the message off and the account froze again. This was on a company network - the account worked fine outside work - so some real wierd coding issues here.

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Comment from Lisa on 2008-11-01

2008-11-01T15:10:36Z

Hi Leo, I created a account with hot mail and I can't remember username or password. What can I do? The help info just talks about password not user ID

Create a new account and start over.

- Leo
02-Nov-2008

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Comment from chuy on 2008-10-30

2008-10-30T20:46:43Z

same problem, cant log in through the messenger email inbox icon, although through www.hotmail.com i log in instantly, ive noticed on the address bar when using the messenger email icon http://www.hotmail.msn.com/cgi-bin... appears, just by removing the .msn TLD i have access to my inbox, guess ill try another browser insted of using IE

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Comment from JOHN EASDALE on 2008-10-14

2008-10-14T18:44:15Z

I had this problem a while ago where all my contacts werre told I was in Africa stranded and needed money sent so I could get home, luckily for me my contacts all know I'm disabled and not allowed to travel exorbitant distances, but I lost my email and folders, I got in touch with hotmail through the adresses provided on here by Leo, and as I could remember two messages I had in one folder and the names of my other folders I got all my email contacts and folders back, if you can dio this hotmail will tell you how to reaccess your account. Hope this helps anyone with the same problem as me. John

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Comment from Tom on 2008-10-14

2008-10-14T15:11:15Z

My answer to the problem of possibly losing my email done with hotmail is fairly easy, provided you have had your hotmail account long enough.

While I prefer the online interface for hotmail, I can "archive" my hotmail on Outlook Express. Outlook can retrieve hotmail if you were using hotmail prior to some date (I don't recall when). So, I synchronize my hotmail folders on Outlook Express and then I can dump them all into Local Folders in Outlook Express. That lets me keep them on my machine and gives me incremental backups in case I were to lose everything on hotmail.

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Comment from cp on 2008-10-13

2008-10-13T18:15:52Z

Clearing the cache was the way to go for me when I had the blank page and "done" at the bottom left. I really appreciated finding this!

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Comment from JBrown on 2008-10-10

2008-10-10T14:06:07Z

I was having this same problem. I was able to get to my hotmail account by going to msn.com and signing in. After I got signed in I clicked on the link to hotmail and it brought my email up.

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Comment from Ron Brown on 2008-10-05

2008-10-05T22:45:54Z

Hi Leo - Don't know if you've read the recent blog on Hotmail's site regarding the new interface, where many users unable to access their existing emails. They can bring up the new interface, but all the folders including 'InBox' are -empty- . We all want a clean and simple interface, but this one is a bit TOO clean!

Appreciate if you can comment on this problem and possibly offer some solutions on your website. It is a subject of 'great interest' at the moment :) Many thanks. Ron

My opinion's been fairly clear for some time: never use HotMail for anything important. It seems to have a history of this kind of stuff happening periodically, along with account theft, data loss and generally inaccessible customer service. But is it free! :-)

My free solution would be move to GMail, my not-free solution would be to get use a "real" email account from a paid provider with customer service. If those aren't possible then the only solution I know of at this point is to wait, keep reading those forums, and hope for a solution.

- Leo
06-Oct-2008

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Comment from dave on 2008-10-01

2008-10-02T00:47:46Z

Thank you leo, error code 8100036 had been driving me mad for weeks, i simply changed the mtu code from 1400 to 1220 on my router and im back on msn,

again thank you

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Comment from nenog on 2008-09-30

2008-09-30T12:33:14Z

try this. it works for me.

copy paste this url to your browser and hit enter:

http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=10&ct=1222777816&rver=4.5.2130.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&id=64855

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Comment from Aman on 2008-09-11

2008-09-12T02:38:46Z

I had CA firewall, i disable it and it works fine! just use windows firewall.

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Comment from salmon on 2008-07-17

2008-07-17T07:53:49Z

hi,
I have the solution when in hotmail and not being able to read my mail that STUPID message on the bottom left hand corner~"Working on your request".
IS FINALLY GONE !
If I select "Try the full version" on the bottom of the Classic Hotmail window
the problem goes away.

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Comment from Penny on 2008-07-10

2008-07-10T14:47:51Z

I used to have all kinds of problems signing into hotmail, msn, etc. (this started only after the windows live) Until I followed Leo's advice and downloaded the DRTCP and changed my settings. Haven't had a problem since. It's in the article about pages not loading. Hope it helps.

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Comment from roger on 2008-06-11

2008-06-11T20:07:17Z

If you get a " sign-in or password invalid" try the same password a second time. Mine is broken (has been for half a year) and even though I have a "premium" account, they can't fix it. This is a MSN problem, as other accounts work OK on my PC, and this account fails consistently on any machine with this account. So much for MSN!!

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Comment from Ravi Agrawal on 2008-05-03

2008-05-03T07:15:59Z

I have long away given up Windows98 Second Edition but was a big fan of it anyway. Another tip regarding hotmail configuration in Outloook Express using Windows 98.

I once suffered a lot to configure my Hotamil Account in Outlook Express which kept on asking for my username & password again & again even though they were right. I verified them by logging on to the hotmail site successfully. Anyway, it was a peculiar default setting in Internet Options which had to be changed. My Comupter >> Control Panel >> Internet Options >> Security >> Internet Icon Selected >> Custom Level >> User Authentication (Last Option in the Security Settings Box) >> Select anything other than Anonymous Logon.

Ravi.

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Comment from carrie on 2008-04-18

2008-04-18T07:40:04Z

I recently upgraded to a MacBook, ever since then when I tr to access my msn email account I have to always type my password twice to get in. The first time always says my password or email is wrong even though it correct and then I type again and I get in without hesitation. sometimes it takes me to an error screen with safari but then i arrow back and boom theres my email . how can i fix this. i have safari and downloaded netscape an firefox and it does it on both browsers...HELP!!!! MY MAC IS KILLING ME!!!!!!

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Comment from luke on 2008-03-10

2008-03-11T00:20:33Z

okay right now i have read a large majority of comments and am finding that not very many of them have been answerd with any helpful advice so im going to try and explain short and simple some problems that may occur and how to fix them.
okay so here goes all list problems using number as to not confuse anyone with long paragraphs.
1)msn dosent open - not much you do except try downloading a more recent version of MSN.
2)MSN opens and signs in on start up - now then at the top of the msn window click tools,options,general then untick the option that sais automatically run windows live messenger when i log onto windows.
3)you sign out of msn but then it signs you back in again later without you clicking anything - okay main cause of problem sounds to me like u have a virus please dont not accept any zipped folders from anyone via msn a zipped foler looks like a folder with a zip on it its most likely a virus hidden in there and by the way your mate isnt doing this to pee you off its his pc doing it without him realising it wont even come up on his screen that hes sending anything basically you need to unistall msn messenger then scan your pc with an antivirus software dont do a quick scan you need a full system scan to root out the virus then reinstall msn messenger ie download it again and run it.
4)MSN wont sign into your account on your pc but other email work on your pc - sounds to me like msn has deleted your account for beeing inactive for to long ie not singing into this account for ages there is nothing you do apart from create a new account or use another working existing account.
5)MSN troubleshooter sais something about firewall setting or proxy settings - okay bear with me this is a long one okay basically this can be windows firewall or it can be a software firewall such as nortons antivirus /avg antivirus and so on right now i cant talk you through this its a simple process but with every version of windows its different so please go onto google and type the following with the quote marks "how to turn windows firewall off .....here add your verison ie 2000,xp,vista" this will give you a step by step guide on how to do so. okay so say u have tried that and it still dosent work okay then so we need to try proxy settings - these things when trying to describe are complicated just think of them as a bouncer at a gate leading to an internet basically there saying msn isnt allowed through because its trying to go through the wrong gate. okay so what u need to do is open up your explorer weather it be internet explorer or fire fox or what ever it is still should work all the same click tools,internet options,connections,lan settings then if the tick box saying "use a proxy server for you lan" is ticked untick it click okay then try signing bk into msn if it is unticked try ticking it then try signing into msn PLEASE NOTE THAT IF THIS DOSENT WORK PLEASE GO BK TO THESE SETTING AND PUT IT THE WAY IT WAS.
Umm atm i cnt think of much more for msn but all pop bk on the site in a day or two is someone adresses me personally that would be easier then i know whos asking me what and who isnt
thanks luke ps any problems that the above has cause tell me and i should be able to sort the new problem evern if it has nothing to do with msn

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Comment from Patti Bethel on 2008-03-01

2008-03-01T23:05:23Z

I agonized over my inability to sign in for 3 days! I can be technologically challenged, but I kept doing everything I was advised here and on msn. Today, I look down at a toolbar and see "protected mode:off." *lightbulb moment* Went back to options, security, checked "enable protected mode" and problem was solved. I have NO IDEA how it came unchecked b/c I didn't do it myself. Hotmail was working fine on Wed, not on Thurs. However, the issue with [incorrect email or password] went away and I am back in hotmail. Maybe it was a stupid oversight but no one specifically told me to look for it. Just a suggestion for those still struggling.

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Comment from C. M. Cogliati on 2008-02-04

2008-02-04T21:51:07Z

It used to be a simple matter to sign in anywhere any time on any computor. I would just type in hotmail.com and the home page came up, yes, other choices came up too but the home page was always at the top, now there are pages and pages to wade through and when I eventually find the home page I can't sign on! Clicking on 'sign on' doesn't take me anywhere I can type in my address. I am frustrated by everyone in the industry's inability to leave well enough alone. Someone always thinks they'll upgrade and improve the system and it only complicates.

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Comment from Roger Carter on 2008-01-31

2008-01-31T19:26:22Z

have set up an email address for my wife and has put the address in my favourites. when I click on this it opens up my mail also all my list of contacts are listed as her contacts as well. How can I set it so that when her address on my favourites valer-ann@hotmail is clicked it opens up to her account. can I get rid of the contacts list showing on her contacts I tried ticking all the boxes the delete but it wiped out my list only good job I had a printed list to be able to add (tedious job)them all back into my contacts

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Comment from Claudia Josling on 2008-01-28

2008-01-28T10:34:51Z

Hi Leo, I'm hoping you may be able to help me. I think someone may have sent me some sort of virus through my msn messenger recently. I have run a virus scan with my zone alarm software, but ever since then i have been repeatedly getting the following error: A runtime error has occurred. Do you wish to debug? Line: 567 Error: ‘last update time’ is null or not an object. I have tried clicking on yes, which takes me to microsoft script editor but have no idea what to do next! If you can help i would be most grateful. Thanking you in advance, Claudia

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Comment from John on 2008-01-27

2008-01-28T01:17:12Z

I resolved my issue by changing the MTU size which was set to 1496, to 1220 as stated on this page. Worked straight away.

Previously I could not sign into MSN Live via IE or Firefox. Could also not log into MSN Messenger or Trillian MSN accounts.

Even tried disabling Firewalls and the like, all to no avail, until I changed th MTU size.

Many thanks, it had been bugging me for months.

Cheers

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Comment from Leo A. Notenboom on 2007-12-24

2007-12-24T19:20:05Z

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hotmail isn't something you "get rid of", it's just a web site. So the short
answer is don't go to hotmail.com and it shouldn't log you in. If it does, log
out. To prevent it from logging you in automatically, after logging out attempt
to login and make sure that "remember me" is NOT checked. You shouldn't have to
complete the login, just make sure that option isn't checked.

Good luck!

Leo

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Comment from Joanne on 2007-12-23

2007-12-23T08:11:00Z

Everytime I log onto my account my daughters hotmail automatically logs in even though she has her own account. How do I stop it happening (ie get rid of hotmail which I dont use) from my account without deleting it from hers?

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Comment from mike on 2007-12-04

2007-12-04T16:48:31Z

hello. I was having the same problem. here's what I did to fix it from Norton Firewall.
Norton Antivirus > Email & Messaging > Privacy Control > Configure Privacy Control > Advanced

From the advanced menu, you'll see a list of internet websites. Click the website that you aren't able to access fully, then click on the tab (Second one for me). Under , select Permit. Do that for all websites that relate to the one you aren't able to access. for example, I was having problems accessingl hotmail. i could only get to the main sign-in page but it would return to the same one after I try to login.
So I selected "permit" for live.com and hotmail.com. I had to manually add www.hotmail.com in the list and permit it afterwards.

Hope it works.

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Comment from Bonnie on 2007-11-29

2007-11-29T14:23:54Z

Every time I try to log in through Safari, I get the following message in the log-in box (see below). Very frustrating, as I have even paid for the Hotmail Plus service, and my outlook no longer works. Anyone know how to get around this? (could it be a Mac/Microsoft incompatibility issue?)

Windows Live ID is unavailable from this site for one of the following reasons:
This site may be experiencing a problem.
The site may not be a member of Windows Live ID.
You can:

You can sign in or sign up at other Windows Live ID sites and services, or try again later at this site.

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Comment from Leo A. Notenboom on 2007-10-31

2007-10-31T19:27:09Z

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

That's this article:
http://ask-leo.com/how_do_i_uninstall_windows_messenger.html

Leo

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EPLo/iIX4jy0sIFbCLgyC7o=
=Vnz8
-----END PGP SIGNATURE-----

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Comment from Charles Edward on 2007-10-31

2007-10-31T17:07:18Z

I use hotmail on a shared laptop but want to delete messenger for security reasons. Is it possible to do this? It automatically appears and give automatic sign in to my Hotmail account. I don't use messanger so just want to get rid of it.

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Comment from Doggy Pal on 2007-10-31

2007-10-31T13:37:00Z

Ditch Internet Explorer. It sucks. Trust Micro$oft to make a browser that's incompatible with its own sites. But then again, many of us know that's nothing new about Micro$oft right? Use Avant Browser. It is absolutely free. And it will get rid of your frustrations of not being able to log into Hotmail or Live.com, hopefully forever.

Doggy

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Comment from Mac Dawg on 2007-10-24

2007-10-24T17:34:35Z

Mac user here, (G4) OS X 10.4.10 using Safari. Cannot get to log-in page, URL keeps changing every second or so; screen remains blank. Clearing cookies solves problem for a day or two, then problem returns. I Have MS Messenger for Mac, and problem came shortly after upgrading to Version 6.0.3 -- Messenger signs in no problem; tells me about new mail in inbox, but can't get to hotmail.
Same thing happens no matter how I try to get to sign-in page, even with google search for Hotmail Sign-In. I need to have cookies enabled. if I knew which one to delete, I could live with that. As I said, I am not the only one with this OS using Safari with this problem. Question asked by someone else at Yahoo answers, but no answer.
Help Please........

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Comment from John Kent on 2007-09-22

2007-09-23T06:59:05Z

I just remembered you cant respond to my specific question if you dont have a working email address to send it to Leo...thus i inserted my alternative email address at Yahoo.
As i said in a previous post, when i try and log into Hotmail, the font size is MANY thousands of times larger than regular font. I have clicked on the VIEW option and TEXT SIZE > SMALLEST above, but unfortunately that does not fix the problem either.
Someone else also posted that they too are having the same problem as myself, and i can only hope that someone with your computer experience can nut the problem out as it is wayyyyy beyond my limited knowledge.
Thanks in advance.

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Comment from John Kent on 2007-09-21

2007-09-22T02:26:13Z

I, like Geri above (sept 15th) am also having giant lettering appear on the Hotmail sign-in page. I have tried most things - including clicking on 'VIEW' in the toolbar and selecting 'Text Size' Smallest, but each letter is still incredibly huge and takes up many times this windows space.
Helpppppppp!! (lol).

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Comment from Herbert Hickey on 2007-09-15

2007-09-16T01:47:01Z

Like others I also liked the old hotmail, but I like reading my mail even more. I tried the switch to firefox and I can now access my account! thanks Leo! I just did this so I don't know if it is a perfect fix, but if you are like me and resistant to change. take the plunge your friends are trying to contact you!

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Comment from Geri on 2007-09-15

2007-09-15T11:05:29Z

I am also haveing a problem with the sign-in page attempting to use an established hotmail accout. The web page displays giant lettering so it is vurtually impossible to read. The associated pages display accurately and can be adjusted with the View command in the toolbar

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Comment from charlie on 2007-09-11

2007-09-11T18:31:45Z

try to turn off windows firewall and windows defender if you have them. They cause a lot of silly problems. Even if you have the exceptions listed, its not absolute. I had so many ping problems and default gateway problems, but with both of them turned off, NO MORE PROBLEMS

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Comment from Robert Grahn on 2007-08-24

2007-08-25T02:34:50Z

It is my understanding the Micro Soft wants you to sign up for Hotmail Plus at $25. My Outlook Express no longer works. It keeps asking for a pass word. I type it in and it asks again. I guess I will switch to G-Mail if they want to keep blocking me. I understand G-Mail will work with Outlook Express.

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Comment from Leo A. Notenboom on 2007-08-12

2007-08-13T00:16:45Z

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Finis: that's this article:
http://ask-leo.com/how_do_i_display_my_msn_hotmail_or_other_email_in_the_order_it_was_sent.html

Leo

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s2JsZzw4fB906s3QpCAWLyc=
=K6i4
-----END PGP SIGNATURE-----

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Comment from Steve Long on 2007-08-12

2007-08-12T21:31:19Z

When I try to log in, it brings up a security box where I have to type in characters and numbers. After doing so, it brings the log in page back up but I end up going in a circle between the two pages. Any body know how to fix it e-mail me at a different address [Email Address Removed]. Thanks

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Comment from KS on 2007-06-19

2007-06-19T18:25:41Z

I found one solution to the problem of not being able to sign in, and it is specifically targeted at those who use Norton Internet Security. Due to many frustrating attempts to log in to Hotmail unsuccessfully, I ADDED Hotmail to "Web Content Options" in NIS and granted it FULL access rights. It did not work! Much to my amazement, I deleted the rule in NIS, and miraculously Hotmail became accessible again. If you are using NIS, under Global Settings, you have to allow everything except Flash. It would be easier to post a screenshot for those not that familiar with NIS, but perhaps this will help a few people.

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Comment from Maria on 2007-06-12

2007-06-13T06:18:49Z

Just wanted to let you all know my experience: Starting April 21st I could not log into my MSN account. I kept getting the 80048823 msg. Funny thing is that on my home pc I had it set to remember me so that I wouldn't have to enter the email and PW each time I signed in. If it was the same info, how could it not be correct? The only explanation I could come up with was that I left myself logged in at school or someone hacked into my email. I followed the instructions on resetting my password but when I entered my secret answer to my secret question it said it was wrong! When I got locked out of the options because of entering wrong information too many times, I contacted MSN. They were very quick to respond (next day) and gave me an automated solution. It was what I'd already done so I sent them another email and then "Dennis" replied asking to verify some information, which I did and "Mel" replied with a msg that had a link to reset my PW! I really was surprised at how quick they responded and that they even helped me. Anyway, I have access to my account again but I noticed that my folders were missing and that several emails were missing as well. I guess there is no way of knowing what really happened.
I went to Microsoft Customer Support & this is the link: http://support.live.com/eform.aspx?productKey=wlid&page=wlsupport_home_options_form_byemail&ct=eformts

Posted by: Maria at May 4, 2007 01:07 AM

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Comment from Maria on 2007-05-04

2007-05-04T08:07:24Z

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Comment from Tina on 2007-04-05

2007-04-05T18:22:03Z

I had the same problem as you. You should check

http://msn-errors.blogspot.com

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Comment from steve on 2007-03-16

2007-03-16T21:27:57Z

In my case, i was getting the outlook express socket error and my msn messenger werent working. I reset the winsock and that solved it. There is a command that i used to do it, but for most of u, u can download tcp/ip repair from xpsmoker or WinsockXPFix.exe (google either one). once ran, i rebooted. problem solved. I didnt have time to investigate what caused it originally. I was in a hurry and had to use that. I found this board later while looking to see if there was a simpler way.

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Comment from Amy Christiansen on 2007-03-16

2007-03-16T21:18:41Z

ITS ALL ABOUT POP UP BLOCKERS>.......allow pop ups all and yer in like FLYNN......

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Comment from batman on 2007-02-15

2007-02-16T04:56:46Z

If you have forgotten your password just download this program...

http://www.downloadpipe.com/Kernel-Hotmail-MSN-Password-Recovery-review-694000.html

aslong as u run it on the pc your MSN Messenger is installed on it should find the password for you :p

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Comment from Jeroen Haan on 2007-01-10

2007-01-10T22:57:51Z

I hardly couldn't read my hotmail too.
By accident my computer crashed so I had to buy new hard disks. The shop owner adviced me to upgrade from windows 2000 to windows XP. I still experienced problems but after upgrading to Internet Explorer 7 http://www.microsoft.com/windows/ie/downloads/default.mspx
it works maybe even beter then the old version.

Hope this helps someone out.

cheers,
Jeroen Haan
http://www.haan.net
e-Business and Multimedia Solutions

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Comment from Michael Callahan on 2007-01-08

2007-01-09T04:22:41Z

Hey Leo - If people have upgraded to IE7 and are accessing their account via a mail client, there's a known IE issue. If you haven't done so, please direct your users to http://support.microsoft.com/kb/904942 for a workaround. Thanks - Michael (Hotmail Support PM)

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Comment from Martin on 2006-12-23

2006-12-23T19:13:12Z

RE: Nicola's post; Dec 23.

I have just experienced the same problem. Intermittent inability to sign in, then total inability to sign into my MSN Hotmail. I communicated with MSN Hotmail support, they allowed me to re-set my password, and when I logged in ALL my stored folders and emails were gone! MSN Support claim my email was "deliberately deleted" and they don't have a backup, but they don't seem interested in determing how my account was compromised! Is it likely my account was compromised ? How? I don't use public computers. Thanks.

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Comment from Nicola on 2006-12-23

2006-12-23T10:14:27Z

I am suddenly not able to sign in to my main email account (not the one above). I last accessed it three days ago but it now tells me that my password is incorrect - which it isn't. If I try to reset my password my answer to my secret question - also correct is regarded as incorrect. It has now locked me out completely and I am unable to persue any reset options. I have tried a few of the measures above but they haven't altered the locked status. I have never signed into this account in a public domain so I would hope its not a theft issue. My CAPS lock is definitely off. Help!

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Comment from Leo Notenboom on 2006-11-25

2006-11-25T18:50:16Z

http://www.imzers.com/msn/solve/error-code-0x81000306

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Comment from Kal on 2006-11-24

2006-11-25T00:25:01Z

Hi. I've been having this problem for about a month now, I cannot sign into msn on any computer in my house. I run on a wireless linksys router. The error code I get is 81000306. Thank you.

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Comment from Leo Notenboom on 2006-11-23

2006-11-23T18:43:01Z

You need administrative privileges.
http://ask-leo.com/how_do_i_turn_off_the_windows_firewall_warning.html

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Comment from Red on 2006-11-23

2006-11-23T11:40:24Z

Every time i start my computer, it warns me of an inactive firewall and that my computer is at risk...but wont let me enter the fire wall settings, is there a way around this?

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Comment from Ben W on 2006-11-12

2006-11-12T09:42:22Z

Thanks to Rob Stewart!! (Nov 4 2006)

Re: Signing in to Hotmail was impossible because of an ENDLESS LOOP OF CONFIRMING PASSWORD REQUESTS.

Your advice worked- thanks mate!!!!

" ...setting the privacy on internet explorer(IE) to Medium, by IE, Properties, Privacy, Default, Apply, OK. Then I went IE, Properties, Privacy, Sites, and a window comes up with a list of Managed Web sites. Find msm.com in the list and double click it. msn.com then appears in the Address of Web site box. Click Allow and you will find that the msn.com line in the list changes the Setting from Always Block to Always Allow."

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Comment from Rob Stewart on 2006-11-04

2006-11-05T05:04:09Z

November 5, 2006.
Dear Leo,
Signing in to Hotmail was impossible because of an endless loop of confirming password requests. After trying most of your suggestions I tried again setting the privacy on internet explorer(IE) to Medium, by IE, Properties, Privacy, Default, Apply, OK. Then I went IE, Properties, Privacy, Sites, and a window comes up with a list of Managed Web sites. Find msm.com in the list and double click it. msn.com then appears in the Address of Web site box. Click Allow and you will find that the msn.com line in the list changes the Setting from Always Block to Always Allow. OK. OK. I was then able to log into Hotmail. Hope this is of some help to someone else.

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Comment from kate on 2006-10-23

2006-10-23T08:47:51Z

Thank you so much!!! unticking the html1.1 worked for me. What a great resource!

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Comment from Douglas Barclay on 2006-10-03

2006-10-03T11:32:17Z

Thanks Leo

I have been fiddeling around with MSN Hotmail Support, to get an answer why only one of our accounts (2)at Hotmail - using Outlook Express to retrieve - was refused access yesterday. is
They just tell me to sign up for money.

You have just solved my problem with this article, explaining that OE is phasing out the DAV support. WHY did MSN not tell me this.

Thanks again Leo - now I am going to use some other e-mail provider.

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Comment from Kal Edmondson on 2006-09-22

2006-09-22T20:11:03Z

About a week ago my internet stopped working so I hit a button on the rauder, since that usually helps. I tried signing into windows live messenger after, and this is what it says;

Sorry, we were unable to sign you into Windows Live Messenger at this time. Please try again later.

Windows Live Messenger has made several failed attempts to sign you in. Your firewall may be blocking Windows Live Messenger from connecting to the service. Please review your firewall settings. See the retailer's intructions for more information.

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Comment from Niall lear on 2006-09-01

2006-09-01T12:49:58Z

guys what does this mean.it wont let me get into my hotmail acc.

ERROR

Due to an internal error your request cannot be processed. We apologize for the inconvenience. Please try again later.
If you are attempting to reactivate your Hotmail account, we're sorry but your request cannot be processed at this time.
Please do the following:

Close all web browser windows.
Restart your web browser.
Return to http://www.hotmail.com to sign in.

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Comment from Wardy on 2006-08-24

2006-08-24T14:42:09Z

oh and the problem you guys are having its most likely what your isp calls a "stale session" when you come offline your typical home router doesnt, most people leave them running 24/7 switching it off for about 1 minute then powering it back up again should fix the problem.

if you are not using a router then it could be a memory leak which a restart usually solves.

reinstalling msn is also another obvious that many should try.

take everything about msn completely off your computer then set it up again and it should fire up fine ;)

feel free to message me if ya wanna know more about this kinda thing guys ward_144@hotmail.com ...

dont bother emailing this address though its too full of spam for me to ever bother reading it ;)

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Comment from Wardy on 2006-08-24

2006-08-24T14:36:45Z

With regards to the server thing ...

I'm a microsoft certified professional and use this kind of technology all the time.

It's simple really ...

When you ask the server for a connection by trying to sign in your msn client program goes to the same loction as every other server but everyone in the world cant be hooked up to the same server so it checks on your location by doing a sort of ip lookup to get your ip subnet (nearest exchange)

from there it diverts you to the nearest / fastest server to suit you.

the urls are clever because the numbers dont actually relate to the numbered server but an id for what microsoft calls an endpoint to a service.

this is like a virtual gateway, theres no more servers running the msn chat network than your average irc network.

its an interesting approach though :)

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Comment from Katy on 2006-08-21

2006-08-22T05:44:27Z

I too am totally blocked out of my hotmail. It was a new account, had cards & stationary printed. I can not get into it says my password is wrong, then my pet's name is wrong, the customer service said I don't match up to their information. It's bolonga. Now I feel like a criminal.
Katy

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Comment from Dan on 2006-08-14

2006-08-14T18:50:53Z

I tried the change the number trick and it worked for me. The number that came up on the blank screen url was 115, changed it to 15 in both places and works like a charm. Thanks.

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Comment from Leo A. Notenboom on 2006-06-19

2006-06-19T22:57:29Z

That would be this article: http://ask-leo.com/how_do_i_prevent_msn_hotmail_from_signing_me_in_automatically.html

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Comment from Leilani on 2006-06-19

2006-06-19T18:05:11Z

I recently selected "remeber my address and password" and my hotmail account opens up. How do I reset to keep co-workers from reading my e-mails?

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Comment from Leo on 2006-06-11

2006-06-11T22:16:39Z

Jane: might look at this article: http://ask-leo.com/why_does_a_web_page_show_for_a_second_and_then_suddenly_change_to_not_found.html

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Comment from Jane on 2006-06-11

2006-06-11T12:44:10Z

Recently I changed to ISP - PEOPLEPC and since have been unable to read my hotmail. The login page launches and I can then see my emails and then I get reassigned to a peoplepc page that says: The web site you entered could not be found and it keeps opening this page: http://peoplepc-help.com/?d=error_peoplepc&q=http://ad.doubleclick.net/adi/error.peoplepc.dart/error_overture_sky;sz=120x600;ptile=2;ord=PLACE_RANDOM_EIGHTDIGIT_NUMBER_HERE?

Help me please. I have not problem with hotmail on a different PC using peoplepc (friends machine) so it has to be some setting- just unsure of which one to start trying.

Thank you. J

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Comment from Leo A. Notenboom on 2006-06-07

2006-06-07T16:46:36Z

Send your email as "plain text" or "html" format. NOT "Rich Text". That's all on the format menu when you create your message.

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Comment from marees on 2006-06-06

2006-06-07T06:51:32Z

i have one problem using with microsoft outlook.

Nature of Problem:" winmail.dat this file is attached automatically and always i received this file as attachment " when i attach any file it will convet automatically as a "winmail.dat".. how to resolve it..

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Comment from Linda on 2006-05-20

2006-05-21T01:51:02Z

After 2 days of not being able to access my MSN email acct I found this page and have now downloaded Firefox. It got me in and all Microsoft has to say is "Whoops". Literally . . . top of the page "Whoops". I'd say so!

Thanks a ton!

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Comment from Leo A. Notenboom on 2006-05-06

2006-05-06T15:56:26Z

Use your secret question to change your password: http://ask-leo.com/how_do_i_change_my_msn_hotmail_password_if_i_forgot_it.html

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Comment from Laura on 2006-05-06

2006-05-06T11:09:39Z

I cant sign in because i think someone has hacked into my email address box, how can i sign in if she has changed the password?

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Comment from Leo on 2006-04-26

2006-04-27T00:52:04Z

You want this article: http://ask-leo.com/how_do_i_stop_msn_messenger_from_starting_automatically_and_logging_me_in.html

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Comment from Julie on 2006-04-26

2006-04-27T00:49:56Z

I don't want it when I sign in it automatically has my address and my password...I want to be able to type in my password each time I sign in how to I adjust this.

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Comment from Leo on 2006-04-12

2006-04-12T16:08:11Z

Signing out will force you to return to the sign in screen in order to use the service again. On that signin screen are the options to save/remember and so on, which you can then make sure are set the way you want.

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Comment from graeme on 2006-04-12

2006-04-12T12:06:02Z

sign not?

how will that solve my problem?

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Comment from Leo on 2006-04-11

2006-04-11T19:55:18Z

George: sign out.

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Comment from George Buddeberg on 2006-04-11

2006-04-11T14:51:19Z

I selected the option to save my address and password. I want to
change my option to save my address only. How can I get back to the
option select page I need?

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Comment from Leo on 2006-03-22

2006-03-22T17:00:54Z

I cannot retreive accounts, passwords or secret questions. Please see this article: http://ask-leo.com/ive_forgotten_the_answer_to_my_msn_hotmail_secret_question_and_my_password_what_do_i_do.html

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Comment from nadia on 2006-03-22

2006-03-22T11:23:50Z

Dear Sir,
This is Nadia ,i am having a problem regarding my email id that is lazycat2@hotmail.com and the password is blessed ..i am trying to put my password but its not going its giving wrong password ..Sir please i need your help as i need my password back my important emails are in there plz plz sir i would be thankful to you..waiting for your reply take care sir.....
I already had communicated with several people thorugh email to Microsoft Support and then guided me but unfortunatly it was not going and couldn’t be sucessful at last they asked me to contact u and finally I called up Miss Lamya in technical support she gave me your id so Sir plz I would be thankful to you if u could help me solving this problem and when ever I tried to go thorugh the question and answr it gives this which is as follows I have copy pasted it :-

DEAR SIR,

I HAVE COPY PASTED THE FOLOWING WHICH I CANT UNDERSTAND THE QUESTION IS NOT VISBLE U CAN CHECK IT PLZ SIR I NEED YOUR HELP SORRY TO BOTHER YOU..I AM EXCPECTING A POSITIVE RESPONSE

THANK YOU

Confirm your account information
To verify your identity, confirm the account information below and provide your secret answer, and then click Continue.
[Personal Information removed from post -Leo]

Dear sir Albert I hope the info I have given above will be sufficient plz I need my messenger list and password I am having so many imp contacts in it I need your help sir I will really appreciate your consideration about the above matter,,… and thank you once again for your help and reply am expecting a positive response …I am sure u w ill help me out and will solve my problem

Thank you

Yours truly,

Nadia

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Comment from shari on 2006-03-02

2006-03-02T22:40:29Z

Thanks for the tips. When my new pc did the match the picture loop on the second day of using a new hotmail account, the following day I was able to get in due to something in this series: 1/ used my husband's pc on same router, cable (not networked)(had to do one match the picture); 2/ shut down wired router and cable before restarting my pc (new IP); 3/ chance that it was a hotmail issue and was already resolved by then. But since the first step of using another pc worked, it may help someone else.

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Comment from help on 2006-02-23

2006-02-23T19:48:42Z

The Microsoft Passport Network is unavailable from this site for one of the following reasons:

This site may be experiencing a problem.
The site may not be a member of the Passport Network.

You can:

You can sign in or sign up at other sites on the Passport Network, or try again later at this site.

]]>

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Comment from Leo on 2006-02-10

2006-02-10T18:39:01Z

You shouldn't need any of that to just read an email someone sent to you. Just use your regular email program.

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Comment from lori on 2006-02-10

2006-02-10T18:35:40Z

My friend has just sent me an email but I can't read hotmail and I don't have her msn messenger address what do I do?
from lori

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Comment from Leo on 2006-02-05

2006-02-06T04:00:39Z

I'm very suspicious of that message "just popping up" from somewhere offering to change your homepage. It feels like spyware. My very first inclination would be to run an up to date spyware scan.

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Comment from donald cannell on 2006-02-05

2006-02-06T02:40:37Z

earlier today, while i was checking my mail on gmail the google home page logo appeared along with the question, do you want to use google as your home page., i didnt think it would cause any problem so i clicked the yes button. since then ive been unable to receive or send emails with both google or msn hotmail, what can i do to fix this problem, i still want to be able to use both gmail & msn hotmail. can i cancel just the google home page and retain my gmail & hotmail so it will be as it was before i clicked on the google home page logo. thank -don cannell

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Comment from Dean Cachia on 2006-01-26

2006-01-26T08:45:38Z

Robyn have you tried uninstalling msn and performing fresh install?

Kool dude there could be a problem with your msn passport which msn are the only people who can help with. May have to create a new hotmail account.

James have you got multiple log in accounts on your computer?

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Comment from Dean Cachia on 2006-01-22

2006-01-22T09:23:56Z

hana, have you tried removing the program from the regedit?

Might want to try running anti spyware as well as a lot of msn add ons have these. Hitman Pro 2 is good antispyware encorporates multiple spyware programs into one macro program.

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Comment from Leo on 2006-01-21

2006-01-21T21:50:50Z

No, probably not. 8.0 has not been released yet, and the copy you have is obviously a private beta for which you have not yet been authorized. Wait for the official release before proceding.

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Comment from Araz on 2006-01-21

2006-01-21T21:45:44Z

i have downloaded msn 8.0 and when i sign in it keeps coming up with THIS ID USED TO SIGN IN IS NOT ALLOWED TO ACCESS TO THIS BTEA VERSION OF MESSENGER can you please help me ?

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Comment from Dean Cachia on 2006-01-18

2006-01-18T19:26:33Z

unless you were sent the official invitation link to the download for beta which is registered with your msn passport you wont be able to log in as the beta is only allowed for registered logins i do believe.

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Comment from Dean Cachia on 2006-01-11

2006-01-11T19:21:21Z

if they want you to flush dns (which i already tried) you need to go into your command promprt and enter the below command:

ipconfig /flushdns

My msn doesnt seem to be doing the problem today although i had trouble sending messages earlier

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Comment from Leo A. Notenboom on 2006-01-11

2006-01-11T16:12:17Z

Microsoft pointed you here? I'd love to find out more specifics on how that's happening :-).

Anyway, a command shell is an item a level or two down your start menu. Start->All Programs->Accessories->Command Prompt

A reboot will accomplish the same thing as the flushdns.

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Comment from Maxwell Tidwell on 2006-01-11

2006-01-11T14:43:20Z

I have been in touch with microsoft with trying to resolve the issue of opening hotmail, and getting into some of my favorites in internet explorer.
Microsoft has also reccomended that I visit your site.
We have tried most of the solutions you have mentioned, but we did not try the "flush dns" fix. I have no idea what a command shell is. Can you help?

Thanks,

Maxwell Tidwell

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Comment from Dean Cachia on 2006-01-10

2006-01-10T11:33:36Z

Hiya,

I'm also getting the strange problem of my msn showing me as offline to few of my contacts yet i can still chat to them and every other activity.

I have performed uninstalls and fresh installs of msn and my firewall as well as deleting all entries from the reg, so thats ruled that out.

Also have added an advanced rule to firewall to ensure ports msn using are not being blocked (although doubt this is problem as never used to happen).

This problem is happening on my home computer (blueyonder connection) and my work computer (e7even broadband connection) so everything has been ruled out.

Believe it to be a problem with the hotmail account in general and suppose we will just have to wait untill msn fix this bug (although could be a lifetime).

If anyone gets any info please send me email or add me to msn.

Cheers

Dean

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Comment from flutterbye on 2006-01-03

2006-01-04T06:53:38Z

today i tried a little experiment...with two accounts....

after hearing on irc that my msn was showing me online to half the people on my contact list i registered my gmail account and loaded my contact list..which i ran in windows messenger simultaniously along side my hotmail account in msn messenger (7.5)

now...msn said the hotmail account was online..i could see people online....i was showing as offline to some people but i could still converse with some of them

but the gmail account said thta the hotmail account was offline.

i could only communicate with certain people in each account.

its almost like an old style server split...and its a giant pain.

i was also having big time connection issues...but the two accounts never seem to be affected at the same time.

telling me that its not a computer or a isp issue.
its definatly an msn server issue
however if you check server status on the msn website it states that everything is sunshine and roses (what else is new)

i a really interested in whats going on here
so if anyone has any idea i'd really like to hear it....
since msn is flakey feel free to send me an email.

i probably wont get your msn message
and i tend to ignore requests for adds from people i dont know

foursilver_stars@hotmail.com

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Comment from Leo on 2005-12-19

2005-12-20T06:45:32Z

You want this article: http://ask-leo.com/ive_forgotten_the_answer_to_my_msn_hotmail_secret_question_and_my_password_what_do_i_do.html

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Comment from john on 2005-12-19

2005-12-20T06:20:50Z

ave forgot ma msn password and ma secret question ,it keeps telling me to go to credentials ( but ave no idea where it is ,nothing on the link a click from the help pages says credentials)would appreciate your help

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Comment from Leo A. Notenboom on 2005-12-16

2005-12-16T18:01:25Z

That's this article: http://ask-leo.com/how_do_i_change_my_msn_hotmail_secret_question.html

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Comment from sayeed ahmed on 2005-12-16

2005-12-16T11:39:26Z

how can i change my secret qestion can you send me an email telling me how to .

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Comment from Di on 2005-12-13

2005-12-13T17:58:13Z

Hotmail no longer accepts it's email to be downloaded into Outlook/Outlook Express unless you have a paid account- it doesn't allow the messages to be dowloaded and used in these programs unless you have a paid acct.

Hope that may help some of you.
Di

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Comment from tom on 2005-12-02

2005-12-03T07:01:31Z

those having problems with msn and norton should just try updating norton, after wasting several hours trying to fix msn i discovered that simply downloading norton updates had everything running smoothly again.

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Comment from Rick on 2005-12-01

2005-12-02T03:39:08Z

GET RID OF NORTON!!!
After some research, I discovered that recent updates to Norton Internet Security has caused the Hotmail (and other access) problems.
Go to Symantec's website and find "Removing your Norton program using SymNRT".
I followed the instructions and it worked like a dream! I can now access my Hotmail, etc.
I will not use Norton again...any suggestions for security software?

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Comment from Leo A. Notenboom on 2005-11-30

2005-11-30T18:04:15Z

Try these folks: http://www.msn-problems.com/solve-msn-messenger-problem/sign-in/msn-7/msn-messenger-sign-in-80072efd.php

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Comment from Vix on 2005-11-30

2005-11-30T17:48:29Z

"Sorry, we were unable to sign you in to the Msn Messenger at this time. Please Try again later. 80072efd" I can't seem to find a way to fix this problem. I've sorted out my firewall, and everything else is up to date and working fine. Why can't I sign into Msn? What can you do to help me? please email me and help me with this annoying problem of frustration!!!!!!!!!!!!11

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Comment from Leo A. Notenboom on 2005-11-28

2005-11-28T16:37:50Z

I'd have you start here: http://ask-leo.com/how_do_i_change_my_msn_hotmail_password_if_i_forgot_it.html

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Comment from mohsin on 2005-11-27

2005-11-27T16:20:31Z

Dear Sir,

My Same id of an hotmail account sign in problem password is missing problem please give me some best idea how to get my hotmail account mir_mohsin77@hotmail.com my old password is iloveuerum I don't what happened.

Please replay as soon as possible.

Mohsin

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Comment from Leo A. Notenboom on 2005-11-26

2005-11-26T18:11:39Z

Clock on your computer is probably wrong. This site has more: http://www.msn-problems.com/solve-msn-messenger-problem/sign-in/msn-7/msn-messenger-sign-in-80048820.php

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Comment from Sam on 2005-11-26

2005-11-26T17:37:11Z

god!

i try to sign into msn mesenger and it keeps on saying we are unavalible to sign you in! it is error 80048820

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Comment from norman on 2005-11-02

2005-11-02T19:01:04Z

Try this, worked fine for me, using a Copperjet ADSL modem and XP:

start
run
regedit

hkey_local_machine
system
currentcontrolset
services
tcpip
parameters
interfaces

under any entry that you find there, all are between accoladades {....}, find the MTU entry. Change the data (double-click MTU) to 514 (hexadecimal).

If there IS no MTU entry, right-click in the righ-hand window, click NEW, click Dword value, and name it MTU. Then doubleclick on the newly made entry and change it to 514.

Good luck

Norman

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Comment from cianoy on 2005-10-30

2005-10-31T05:36:30Z

MSN Messenger had server problems for the past couple of days

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Comment from Leo A. Notenboom on 2005-10-30

2005-10-30T23:09:20Z

It sounds like some spyware has infected your hosts file. Check out this article: http://ask-leo.com/is_this_stuff_in_my_hosts_file_supposed_to_be_there.html that could prevent you from getting to legitimate sites. Run up-to-date spyware and virus scans asap if fixing the hosts file lets you connect to these sites again.

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Comment from scott heinemann on 2005-10-30

2005-10-30T22:29:16Z

All was fine with my hotmail account until when i started to type in my account name and password and it kept taking me to a search engine site. (obviously some sort of virus) I used anti virus to delete this site but now when i try to get into my account it just takes me to a blank, server not responding, page. All my other webpages are fine and its not a problem geting to other URLs but whenever i try to get onto my hotmail account the server is not responding ..PLease Help Also it is worth saying that i cant download any spyware monitor as it takes me to another blank, server not responding, page. please email me on scottheinemann@hotmail.com

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Comment from Leo on 2005-10-11

2005-10-11T16:42:29Z

Changing password: http://ask-leo.com/how_do_i_change_my_msn_hotmail_password.html

Changing email address:http://ask-leo.com/how_do_i_change_my_email_address.html

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Comment from kaye westwell on 2005-10-11

2005-10-11T09:49:25Z

i would like to keep the same email but change my address and pass word

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Comment from Leo on 2005-09-15

2005-09-15T15:25:50Z

Thank YOU Robert, for sharing what ended up being your solution. I expect it will help many others here.

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Comment from Robert on 2005-09-15

2005-09-15T13:07:07Z

With your help, I have managed to resolve my Hotmail sign in problem. I have a Dell, running Windows XP and Norton Internet Security, and my problem first occurred immediately after I switched from dial-up service to DSL.

After trying several of the solutions in your article with no success, I turned off my Norton firewall, as you suggested, and I was able to access my Hotmail account. As soon as I accessed Hotmail, I turned the Norton firewall on, and I was able to use all of the functions of my Hotmail account.

I discovered that my Norton Internet Security firewall had been configured to block access to secure sites. Since I could access secure sites on my old dial-up service, I am assuming that the installation of DSL had something to do with my firewall being reconfigured.

This is how I resolved the problem: enter Norton Internet Security, then click on Personal Firewall, then Advanced, then General. Scroll down until you see "Block Access to Secure Sites". If this is blocked, click on the icon, then Modify, then Permit.

I had the same sign in problem with eHarmony, again immediately after installing DSL, and now I can access both eHarmony and Hotmail with no problems.

I hope this information may be of use. Thank you for creating this most helpful site, I'll be buying you a beer soon!

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Comment from Leo on 2005-09-08

2005-09-09T01:54:38Z

Did you try the ideas in the article? Cookies and the date/time stamp are the most common problems.

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Comment from Anna on 2005-09-08

2005-09-09T00:49:36Z

Hi Leo, I really need ur help. With one of my hotmail addresses anytime I sign in, they ask me to identify some letters in a box, I do it and then the same keeps happening and I never get to sign in. I'd like to know why and if u can PLEASE help me resolve it.
THANX

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Comment from Leo on 2005-09-07

2005-09-08T04:30:45Z

It could be the time being off on your PC. However the article you just commented on has lots and lots of things to try.

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Comment from Shawnna on 2005-09-07

2005-09-08T04:29:30Z

My msn/hotmail will still not let me sign on when I'm using my own comp. On any other comp I can sign in no problem...what's the deal?

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Comment from cheri paisley on 2005-09-07

2005-09-07T22:39:38Z

everytime i log in to read my email it takes me to the passport it tells me to enter my email address and password when i do it takes me right back to the beginning of the passport i want to know how to read my mail.

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Comment from Leo on 2005-08-17

2005-08-18T04:03:47Z

Sav: you want this article: http://ask-leo.com/how_do_i_change_my_email_address.html

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Comment from Sav on 2005-08-17

2005-08-17T18:55:18Z

Is it possile to change your MSN address (i.e 123@hotmail.com). I have managed to "aquire" a load of constant trash email and want to change the address so that it has nowhere to go. Also, my MSN hotmail is quite long, and can never seem to remember it.

Thanks and much appreciated

Sav

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Comment from Leo on 2005-08-17

2005-08-17T15:55:19Z

Sounds like you got yourself a virus. I would run an up-to-date virus scan. http://ask-leo.com/viruses_how_do_i_keep_myself_safe_from_viruses.html

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Comment from Brad on 2005-08-16

2005-08-17T06:18:02Z

I clicked on one link a friend sent me in a chat in MSN Messenger. My computer froze and upon reboot I have not been able to use MSN or Yahoo Messenger, Hotmail, and some other sites including online banking that I use. When I try to sign in on MSN is says I do not have internet connectivity, when in fact I do. I can use many other websites on my computer, just not the ones I mentioned. Anything you can suggest that could help me would be appreciated.

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Comment from Leo on 2005-08-14

2005-08-14T22:43:12Z

Christie: use your browser and go to http://hotmail.com

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Comment from Christie on 2005-08-13

2005-08-13T16:20:40Z

I have aol, but also just got a hotmail account, but when I log on, and put in hotmail as my key word, I can't seem to find out how to get to the hotmail sign in screen, what do I do? and how do I get a hotmail icon on my desktop? I appreciate your help.

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Comment from Leo on 2005-08-03

2005-08-04T00:34:33Z

There are several suggestions in the article that probably apply. Firewalls and cookies are the most likely. Please read the article.

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Comment from melissa on 2005-08-03

2005-08-03T11:08:30Z

now when i try to check my email i cnat because i have to keep typing in this 8 code thing but still it does not allow me in it, but it allows me in my msn but just not email. It sucks because i've tried getting a new accout and now it does it to my new one to. Well if you can help please reply. Thanks

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Comment from Leo on 2005-07-30

2005-07-30T23:39:50Z

Chloe: 9 times out of 10 what you describe happens if your firewall is blocking access to messenger. Make sure that it's configured to allow it.

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Comment from chloe on 2005-07-28

2005-07-28T19:22:11Z

I know I'm properly connected to the internet and there aren't any problems there however everytime I try to log in to my hotmail account an error page shows up saying this page cannot be displayed. No matter how many times I try to log in the error page always comes up. As for my messenger, it says that I am currently NOT connected to the .NET Messenging service. I assume it's because it can't detect my default connection and I don't have a proxy server. How can I connected to my messenger and hotmail account? please help me chloe

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Comment from Steve on 2005-07-24

2005-07-24T15:01:35Z

I had this exact issue, and biy, it is *WAY* frustrating. But I went out on a limb and tried the old 'change the bay server' trick (for me from 110 to 109) and whaddya'know, something so simple let me in and there I was staying up to after 3am on Friday and Saturday night trying to get this to work. Hey, it's only just past 1am now too!

Thanks for you hints, they helped me out.

STeve.

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Comment from Leo on 2005-07-21

2005-07-21T20:25:34Z

hayleigh: you want this article, I think: http://ask-leo.com/how_do_i_change_my_msn_hotmail_password_if_i_forgot_it.html

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Comment from hayleigh on 2005-07-20

2005-07-20T17:35:20Z

erm a few days ago my msn account got hacked they have changed my password and i didnt not save my password on my hotmail account so i cant find a way to acess my msn account again please hepl me my email is Humetomcat12@aol.com please as soon as you find a way to help me email me please thankyou

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Comment from Leo on 2005-07-13

2005-07-13T18:59:32Z

Hey, you're quite welcome. You might also try this article: http://ask-leo.com/ive_forgotten_the_answer_to_my_msn_hotmail_secret_question_and_my_password_what_do_i_do.html

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Comment from ashley on 2005-07-13

2005-07-13T07:06:52Z

ya mrs leo or who ever this is u havent helped me out one bit i am tryin to get on a s/n and i cannot remember the answer to the question i asked and i wanna change my question for it and nuthin is helpin me so thanks for not helpin me

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Comment from Leo on 2005-07-11

2005-07-12T03:01:42Z

EVERYONE PLEASE: read the article you're commenting on. It has a BUNCH of ideas and things to try to address exactly all the questions you're asking.

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Comment from Leo on 2005-07-08

2005-07-08T15:47:58Z

No, I'm sorry, I cannot. Your best bet is to hope that they return as some Hotmail server-side problem is resolved. If they do not, then I know of no way to restore them. That's why I wrote this article: http://ask-leo.com/are_free_email_services_worth_it.html

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Comment from Leo on 2005-06-24

2005-06-24T14:44:30Z

You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

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Comment from Dheeraj Kapoor on 2005-06-24

2005-06-24T10:04:34Z

Hi Leo,

Somebody has hacked my account and changed all my credentials. My account has some important official mails, which I usually kept with me for reference purpose. I know this has been done by someone who is very close to me, and that person is mis-using that information.

If you can help me, by giving me guidance on how to recover/block my account I would be grateful to you.

My Hotmail Id was dheerajkapoor77@hotmail.com

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Comment from Leo on 2005-06-04

2005-06-05T02:48:50Z

Right click on the clock in the Windows XP task bar, click on Adjust Date/Time, click on the Time Zone tab, and select the appropriate timezone.

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Comment from melanie on 2005-06-03

2005-06-04T04:49:50Z

how do i change the time or the time zone i made it wrong i need to change it and i want to kno wen the time is when i receved my e-mails! thank you much! later

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Comment from Leo on 2005-05-30

2005-05-30T23:57:24Z

If it's been *years* - I'm sure your account is long gone and not recoverable.

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Comment from Kyra on 2005-05-30

2005-05-30T23:44:16Z

I had a hotmail acounts a feww years ago. But one day I tried to account with my old user but i can not.
What can i do to resolve my problem and get back my old account?

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Comment from Leo on 2005-05-30

2005-05-30T19:50:32Z

Ahmed: I'm sorry, but I don't understand your question. It could mean many things. Please post the specific scenario and error message.

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Comment from Leo on 2005-05-30

2005-05-30T19:49:51Z

Onica: this article discusses closing Hotmail accounts: http://ask-leo.com/how_do_i_delete_my_hotmail_account.html

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Comment from ahmed on 2005-05-30

2005-05-30T07:17:00Z

how can i solve the problem that the net passport is denied on my computer network

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Comment from onica on 2005-05-29

2005-05-29T23:29:38Z

there is someone using my msn and has changed my password. how do i close the account

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Comment from Leo on 2005-05-29

2005-05-29T16:04:35Z

The article lists many things that might be responsible for that behaviour. Be sure to try the steps suggested ... especially relating to cookies.

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Comment from Jackie on 2005-05-29

2005-05-29T14:32:18Z

I have a free msn email account. I cant sign in when I try to it tells me to type in the characters then sign in which I do. It keeps telling me to type in the characters. Wont let me sign in. What do I do and have I lost that email account? How can I get it back or sign back on? Help

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Comment from Leo on 2005-05-27

2005-05-28T02:31:01Z

By MSN I assume you really mean Hotmail. You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html

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Comment from jennane on 2005-05-26

2005-05-27T00:08:05Z

please could help me recover my msn which have been hacked by someone and who managed perhaps to change his secret question. My msn account is jenane19@hotmail.com.
the country is Morocco, and it happened in a cybercafee which is public.
kind regards

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