Comments for It's all about support

Comment from mark schneider on 2008-04-19

2008-04-20T05:13:32Z

I'm lucky (sort of) the only machines that ever died on me were 2 ibooks and 1 powerbook. All just after their warranty expired so as far as tech support goes Apple was VERY NICE but did charge for the logic boards and hard drive. But they were very nice about it and that's ... nice.
I've never had a Dell, HP or any other machine die until the point of absurdity. My Acer running 95 still boots right up!
I also have had very good results from Microsoft the latest when Vista SP1 caused the first blue screen with Vista I ever had, the advice was very good and fixed the problem. I found it to be timely and accurate, both are necessary attributes of good tech support.

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Comment from S.E. Riazi on 2008-04-15

2008-04-15T08:28:52Z

You are totally right “It's all about support”. I purchased a dell desktop computer and originally I had 90 days warranty, but I paid for one year extra in case if something happen and guess what, motherboard died after 100 days.I called the customer service and they came and replaced it for free. They were very nice and quick about helping me.

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A comment on: It's all about support

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Comment from Ray on 2008-04-12

2008-04-13T06:46:47Z

For sometime now before I purchased anything of any value or that will be used a lot and will have a high annoyance factor if it doesn't work as expected, like you I read as much customer feedback as I can at sites like Amazon.com, ResellerRatings.com, NewEgg, HowardForums (for mobile phones), etc. If customer support stinks, there are plenty of unhappy customers wanting to tell you about their experiences.

More often the decision for me is, if I know up front that good customer support will not be available from the manufacturer or service provider, will satisfactory support be available from other sources?

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A comment on: It's all about support

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