Comments for Microsoft Support

Comment from joel on 2009-08-06

2009-08-07T05:08:50Z

i cant open microsoft web page because its saying the page cannot be display and my internt is connected. I am using maxis broadband service. So how can prevent this problem..

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Comment from Mary on 2009-06-23

2009-06-23T17:23:48Z

As a follow-up comment, typing "reformat" in that Bing powered search engine also gives a suggested sub-topic of "reformat windows xp professional" which is pretty much what I was looking for. Click on that link and the first suggested KB article is "How to use Disk Management to configure basic disks in Windows XP." Once again, the MS search engine brings up a totally useless article. And that was my original point. As long as Microsoft makes it darn near impossible for people to find what they need, people will turn to third party sites (like Ask Leo.)

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Comment from Mary on 2009-06-23

2009-06-23T17:10:18Z

@ Robert M.
No offense taken concerning your comments. Yes, my objective was to reformat a hard drive and reinstall XP Pro. Most search engines are able to distinguish key words and will usually highlight those key words. In my example, I would have expected MS Support to include any KB articles with the key words Reformat + Windows + XP + Pro(fessional). Such as "How to REFORMAT and reinstall WINDOWS XP PRO on an existing hard drive."

Interestingly, if you go to the MS Help and Support site and use THEIR search engine (powered by Bing) and type in the word "reformat", one of the MS suggested topics is "Reformat drive with XP." Click on that link and the first suggested article is STILL "How to manually remove Windows XP and then restore Windows 95...". So I stand by my original observation that "...Microsoft can't put the relevant information at the top of its suggested reading list!" Nowhere did I ask for information about reinstalling Windows 95, but Microsoft's search engine apparently felt that's what I was looking for because it's the # 1 KB article for THEIR suggested link to "Reformat drive with XP."

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Comment from Robert M. on 2009-06-19

2009-06-20T01:45:57Z

Mary: "I remember searching for information on how to reformat XP Pro."

I don't mean to be picky, but I find my searches are often hindered because I don't know or list the right search phrase to find what is possibly ready and out there.

Your search on "reformat XP Pro" makes me wonder. What do you want to reformat, a hard drive that has XP Pro installed? That's my best guess. But XP Pro is an operating system - it cannot be "reformatted" unless you're using 'reformat' to mean something other than what is commonly understood - formatting drives; hard drives, floppy drives, even writable CD/DVD drives. USB drives are preformatted - and I don't think they can be reformatted. But I digress.

I am guilty of not specifyin the right or best search phrase. So don't take this as a personal attack. Even though it, invariably and not malevolently intended, is pointed toward your comment with what I hope you take as constructive criticism.

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Comment from Richard Booth on 2009-06-17

2009-06-18T01:16:14Z

I still dont understand why Microsoft is pushing XP SP2. Wasn't this service pack installed a long timed ago? I have SPs Installed for XP Professional installed and yet I still see articles telling people to install SP2. Am i missing the point or is this a "modified version of the old SP2? Confused here and you have a great great site. Thank you Leo

Most SP3 articles are old, since it should have been installed long ago. SP3 is the most recent.

- Leo
17-Jun-2009

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Comment from Catmoves on 2009-06-16

2009-06-17T00:31:23Z

I agree with Mary totally. Microsoft has TMI throughout every "help" article that would likely take most of a month to read in order just to be able to bring up their homepage. When yakyak gets like this, it is no wonder people try any other system rather than sacrifice their lives to blah, blah from them. (Yeah, that's why I use Leo. He gives me the shortened version of 50 or 60 Micosoft pages. Thanks again, Leo.)

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Comment from Mary on 2009-06-16

2009-06-16T18:04:38Z

"One of the problems with the Microsoft's Support site is that there's so much information, it can sometimes be difficult to find exactly what you're looking for."

I remember searching for information on how to reformat XP Pro. So I searched the KB articles using that parameter: Reformat Windows XP Professional. First suggested KB article was "How to use Disk Management to configure basic disks in Windows XP." Second suggested was "How to manually remove Windows XP and then restore Windows 95..." Additional articles in the order of suggested relevance were:
- How to convert a FAT16 volume or a FAT32 volume to an NTFS file system...
- A removable media device is no longer recognized...
- Advanced troubleshooting for shutdown problems in Windows XP...

http: //support.microsoft.com/search/default.aspx?qid=42487&query=reformat+windows+xp+professional&catalog=LCID%3D1033&mode=r

It's not the plethora of information that causes problems and frustration, it's the fact that Microsoft can't put the relevant information at the top of its suggested reading list! No wonder people walk away from MS Support and turn to 3rd party help sites.

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