Comments for My Windows Live Hotmail account won't close, what do I do?

Comment from captureMMstature on 2011-01-18

2011-01-18T17:32:34Z

Is it really so hard to answer the question instead of questioning the help you are suppose to give us? Then when people have genuine reasons for trying to gather this information you don't answer. And what's with the 9 points under this comment box, you are clearly hiding your inability to put your words into action, or give a logical explanation for your unhelpful attitude to simple question and answers.

I question because closing the account will not achieve what people actually think it will - read the article and you'll see that. And if you check the related links you'll find that I do answer the question directly in How do I close my Windows Live Hotmail account? - if the account has been compromised that simply may not work, and you might well be completely out of luck. At that point you want this article which discusses the recovery options for the various ways that Hotmail accounts can be lost or compromised: What are my Lost Hotmail Account and Password Recovery Options?

18-Jan-2011

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A comment on: My Windows Live Hotmail account won't close, what do I do?

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Comment from Andreas on 2010-12-09

2010-12-09T18:38:43Z

I found this (finally). It closed the account once and for all for me. Cheers //Andreas

1. Go to http://mail.live.com/mail/CloseAccountConfirmation.aspx

2. Log in with your Windows Live ID and password.

3. Click on "Close account."

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A comment on: My Windows Live Hotmail account won't close, what do I do?

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Comment from Concerned email user on 2010-11-27

2010-11-27T14:56:02Z

I get the impression that people really aren't getting the help they've come for. I don't want to 'stop using my account' or 'ignore it', I want it closed. It should not be this hard to close an account. I've attempted canceling my Microsoft account, per the instructions that I got once trying to close my hotmail account. I'm getting taken in circles and I don't want to just 'not check' my hotmail account. It was compromised and people are receiving emails from 'me'. I've changed my password, I've deleted all of my contacts, to no avail. I just want the account closed.

Your account was compomised? You must (MUST) have control of an account in order to close it. This article, already on Ask Leo, discusses recovery options for the various ways that Hotmail accounts can be lost or compromised: What are my Lost Hotmail Account and Password Recovery Options? - Personally I don't believe closing an account helps, since eventually the email address is returned to the available pool and someone can then create a new account with the same email address. All the machinations to close it simply aren't worth the effort. Tell all your contacts to ignore email coming from the old account and move on.

27-Nov-2010

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A comment on: My Windows Live Hotmail account won't close, what do I do?

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Comment from Gilbert on 2010-11-14

2010-11-15T04:11:21Z

Interestingly enough I tried your method 5 years ago. I walked away from my hotmail and haven't used it in years. However, just recently, my account was hacked and is now sending spam email under my name to my old contacts list. This is the reason people want to delete their accounts. Having old accounts in your name is a recipe for trouble, and there's no earthly reason why the desire to close an account should annoy anyone. We want to save MSN the data space for a service we don't use, and we want to save ourselves the hassle of coming back years later to change passwords for an account we don't use just because someone hacked it when we couldn't figure out how to delete it.

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Comment from marcelle on 2010-10-11

2010-10-11T10:52:30Z

I have tried to stop my account and to no avail and I have had issues with someone hacking this account and contacting my young nieces pretending to be me and asking them to undress etc..this is horrendous and one of my friends has said there is a suicide site that comes up when you google my full name and that the guy on this site has my profile page with all my hotmail details including when I am signed in and I have tried to find out what to do, help me please .

In your position I would contact the police.

11-Oct-2010

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Comment from Carrie on 2010-10-09

2010-10-10T02:04:38Z

I have a ton of people emailing me telling me they are getting spam from my old Hotmail account. I have tried to close it, but it says my account is linked to a paid service. I don't pay for anything. Maybe I did a long long time ago? Who knows.... I just want it to close! Any suggestions???

I'd send you to this article: What are my Lost Hotmail Account and Password Recovery Options? - in particular I'd have you check the Hotmail support options.

09-Oct-2010

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Comment from Malide on 2010-07-18

2010-07-19T05:21:45Z

My ex won't leave me alone, I've change and deleted all my former account, this is the only one that I can't. Even though I've told him not to email me numerous time he still does and he claim that I emailed him first he just replied, but he can't produce any of my email. Now every1 believes that I'm the clingy stalker when in reality it's him

So stop using the account that he's contacting you on. Just stop. Ignore it, log out of it, and never ever sign into it again.

20-Jul-2010

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A comment on: My Windows Live Hotmail account won't close, what do I do?

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Comment from lucas on 2010-07-01

2010-07-02T03:05:59Z

Look Leo, I really appreciate your care and attention, but...If the Msn is actually mine I have the right to close it just when I want. I don't want pretend that I haven't it anymore...But it seems to be impossible. So my question is: "Am I the real owner of my account?"

Actually, if we want to play the game of semantics: no you are not. Hotmail is. And it's by their terms of service that they allow you to use it.

02-Jul-2010

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Comment from mariana on 2010-05-04

2010-05-04T15:31:49Z

It is important for me to close and get rid of any MSN related accounts (hotmail, messenger, windows live, etc) beacuse it has obviously been hacked into and many obscene emails have been sent from my account, many scams pop up in my messenger everytime I use it and even my facebook, that was registered under a hotmail account has been tapped into. You don't seem to understand HOW IMPORTANT it is these days to proctec personal information. It is NOT sufficient to just STOP USING the account becasue I signed in after a month of supposedly cancelling it and I find again emails that have been sent out of my account by somebody else than ME! How do you stop that form happening if you cannot close the account!!!????

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Comment from arak seepoom on 2010-04-12

2010-04-12T23:49:50Z

so does this mean microsoft does not really close your account for 270 days? if so, this is just another example of microsoft continuing to jerk users around.

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Comment from Blue Moon on 2009-12-28

2009-12-29T07:36:17Z

I had two hot mail accounts and two MSN identities. I closed them both. In my case I did that because someone I did not want contacting me was doing it anyway. I could block that person on MSN, but I couldn't block them from sending me e-mails. I can't be bothered to go in and periodically check an unused hot mail account, why should I? As long as this person continued sending me e-mails the account would have been technically "In Use". The 270 day thing makes me laugh. It was easier for me to close and then delete the unwanted accounts. I now have a new @live account, a new MSN identity, and this person is no longer able to contact me. The entire process took maybe 5 minutes, and it was worth it as far as I am concerned. The relief I now feel because this person cannot find me is total and utter joy. Oh and the second hot mail account I had, 2260 spam messages in the last three months, real actual spam, the nigerian stuff, you name it, that account was completely overrun with spam.

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Comment from paul rogers on 2009-12-13

2009-12-13T23:23:24Z

If Hotmail is a web-based opertion and Windows Live Mail is simply a "program" on your computer, it would seem seem that the Hotmail account is more exposed, more vulnerable, and since both use the same id all of your emails end up in the Hotmail account, whether you like it or not. That would be my reason for wanting to eliminate it.
Why couldn't you close the account, which, as you said, would close all of them, then reopen Windows Live Mail only with a new account id, and eliminate the Hotmail that way if you wish?

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Comment from carlos on 2009-11-26

2009-11-27T02:58:02Z

I had an old email account on hotmail that I believe has been hacked and I cannot seem to delete the darn thing - Why isn't there a way to just delete it in one shot? why do I have to wait 270 days to close something I don't want? I know it is free and all but i don't want to be associated with this thing any longer - will someone please help me? Thank you.

Please read the article you just commented on. I don't see why you need to do anything at all.

27-Nov-2009

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Comment from baldo134 on 2009-11-11

2009-11-12T01:04:32Z

I have used HOTMAIL for many nears and have much info stored there. I have two questions: 1. How do I download the contents of Hotmail to my computer? 2. How do I remove the recently added "Windows Live" portion from my computer? When I added it I was assured that I could remove it if not happy with it. I am not happy. But I am unable to uninstall it. I also used a beta uninstaller for WL, but the beta will not open on my Powerbook G4 Mac. Ron

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Comment from Alex Netherton on 2009-11-05

2009-11-05T14:18:35Z

Hey Jim, it is not that you are subscribed to Windows Live or Hotmail, it is that you are letting it (Windows Live or MSN Messenger) run at startup. No amount of opting out of accounts or closing them will help. Go to the "Start" button (or orb, if in Vista), go to "run" in XP, type in "msconfig" (without the quotes), go to the "selective startup" thingie, and find Windows Live or MSN Messenger in there , and turn it off. Problem solved.You can have a hundred Windows Live accounts, and if you do this, you will never be aware you have them.

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Comment from Charles Tilley on 2009-11-03

2009-11-04T07:22:09Z

What's wrong with Hotmail? I receive a lot less spam with their service. With Yahoo!, I receive up to 25 or 30 spams each and every day. Someone (usually a crook from another country) is always sending "money transfer" requests or inheritance from people I don't even know. Never once have I received such crap on Hotmail. We live in a free country, do as you wish, but I love Hotmail (and Operamail is also good, but not as good as Hotmail).

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Comment from Dan on 2009-11-03

2009-11-04T03:14:54Z

Microsoft will gather some data most of it useless from keeping the account open. The agreement that you signed electronically by pushing "I agree" will stay. You just have to wait for the EU to slam them with another privacy violation. Best is to uninstall or block as much as possible of Microsoft products to plug some information that my leak that way. It is a matter of trust.

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Comment from George C. on 2009-11-03

2009-11-03T20:20:35Z

In my case the email is of no concequence, its the other crap that occurs. The other crap?, the automatic MSN butterflies that appear in the FAVORITES tool bar everey month. How do I get rid of it?????

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Comment from Ken Laninga on 2009-11-03

2009-11-03T16:01:17Z

SUPER, Leo, just yesterday I was "complaining" (lower case "c") that I thought I had closed my Hotmail account and then found to my surprise that it still existed. NO problem; I agree 100% with you. Thanks for the excellent answer and PERFECT Timing!

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Comment from jim on 2009-11-03

2009-11-03T14:45:52Z

but i don't use or want MSN, Hotmail, Messenger, or Windows Live. yet when i tried to remove windows live, NOTHING would run, so i had to restore to a previous date. i'm using a wimpy laptop w/o much juice, & all this sneaky windows crap that gets loaded on surreptitiously results in a very slow machine.

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Comment from Mary on 2009-11-02

2009-11-02T12:44:40Z

If an email account is closed, the email service provider will eventually allow someone else to choose that user name (the name that appears to the the left of the @ sign.) Even if your user name is unique, there's always the possibility that someone else will apply for and receive that name. Personally, I'm paranoid enough to not want someone else "impersonating" me. So as suggested, just stop using the email account but check it periodically for incoming mail.

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Comment from Mark Jacobs on 2009-11-01

2009-11-01T19:27:09Z

I have a couple of email addresses that I've "closed" that is I stopped using them. I do, however, check them aoout once a month because a couple of times I've received an email from a long lost friend whom I hadn't contacted about my change of address who wrote me at that "closed" address. If you don't feel like logging on to that address you can add that acct to your email client and click on it periodically and comb through the spam and possibly find a valuable email.

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A comment on: My Windows Live Hotmail account won't close, what do I do?

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