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Comment from Dan on 2009-11-09

2009-11-10T00:37:16Z

Leo, I hope you can set me straight. I have been a MSN Explorer member for a few years now. All of a sudden a couple of months ago I am unable to get on my usual e-Mail program. I have tryied to ask for a CD to get back on line with them with NO avail. WHY????? Please tell me whats going on with MSN and when I can get back to my usual e-mail page. I have already downloaded to Explorer 8 and still I can't get to my e-mail page. If you can have a CD sent to me??

Thank You,

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Comment from Brian M on 2009-05-26

2009-05-26T17:10:35Z

Another possibility is that the mail server is down temporarily. It doesn't happen often, but any server can fail due to DOS attack, takeover attempt, hardware issue, network issue, etc. My e-mail is with a smaller ISP and the mail server goes down for a few hours to a day about once every three years. I don't mind because they have great customer service - when you call you can get a real person who can actually tell you what is happening! [No standard responses like "your computer is not configured correctly" or "we'll get back to you" or "would you like to upgrade your service" or ....]

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Comment from Mark Jacobs on 2009-05-22

2009-05-22T14:05:04Z

one more possibilty: your friend hasn't checked their email in 30 days or in some cases 90 therefore causing it to be suspended or closed to to inactivity. If this is the case it can sometimes be reactivated.

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