Comments for Why can't I access Hotmail?

Comment from Leo on 2005-04-18

2005-04-19T04:45:28Z

I'm closing comments on this article. I've collected the most popular ideas for resolving Hotmail access issues in a new article:

http://ask-leo.com/how_do_i_resolve_my_hotmail_email_problems.html

Please have a look.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from wte on 2005-04-18

2005-04-18T17:16:42Z

yes everytime i try to access hotmail it says page not found!!! i have tried for 2 days! somebody please help!! WILL HOTMAIL FIX THE BLOODY PROBLEM OR WILL MY ACCOUNT BE GONE FOREVER??

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Larry Kardatzke on 2005-04-18

2005-04-18T15:42:42Z

I thought there might be help, but the comments of others at this site convinced me that there probably is none. I was fortunate enough to get my addresses transferred from my hotmail account to my netzero account before hotmail became completely inaccessible. I e-mailed everybody on my list to notify them of the change, but that does nothing for the others who have my old address but who are not on my list.

I am able to enter my user name and password and get to the screen that tells me I have mail from my "contactos" ("contacts" in English). But when I try to open the "correo" tab ("mail" tab in English) or try to open one of the messages from the list "De mis contactos" ("From my contacts" in English), the site just clocks for hours and never opens anything.

I wish someone from hotmail would read these comments or offer some way to report such problems. But failing that, I am forced to just give up on hotmail.

Hope someone can get this fixed. Hotmail worked fine for me until my niece came and MSN Messenger. Don't know if that caused the problems or if it was just a coincidence that hotmail started crashing after MSN Messenger was added.

---Larry

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from flavio on 2005-04-17

2005-04-17T17:39:28Z

Leo,
as many other I am getting crazy with this access to MSN & hotmail that do not link.

BUT: at this link http://reviews.cnet.com/5208-7809-0.html?forumID=75&threadID=17511&messageID=649458

answer:
rufojp | 08/27/04 5:03 PM

I found that may be a MTU settings problem.

I run win 2000 and trayed to fix it going to LAN - properties - configure - advanced - fragmentation threshold

setting it to 1280, 512 but there has been no results.

from other sites I understood that for w2k I should use the registry editor.

This is far beyond my competencies.

I wrote this because probably the point is right but the MTU has to be setted in a different way.

any suggestion?

ciao

Flavio

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Tracey on 2005-04-16

2005-04-17T06:47:43Z

MATCH THE PICTURE!! MY GOD!! HOW ANNOYING IS THIS! THIS SEEMS TO BE THE MAIN QUERY ON THIS WEB SITE CAN SOMEONE PLEASE LET US KNOW WHY THIS IS HAPPENING FOR NO UNKNOWN REASON, PEOPLE ARE DESPERATE TO ACTION THEIR EMAILS. PLEASE HELP ASAP THANKS!!!!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Julie on 2005-04-15

2005-04-16T02:34:20Z

I did have this problem today and it was fixed by rebooting my modem, wireless router and pc. It was fixed immediately. I had tried everything with my cookies, settings, firewall, spyware, hijack this, even called my dsl provider.

If you are having access problems and have dsl, it sure wouldn't hurt to try to reboot your service. Good luck all. I really do need to move ahead with dumping hotmail and ie!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from chandni on 2005-04-15

2005-04-15T16:43:54Z

help!! this bloudy match the bloudy picture is soooo pissing off!! i cant access my hotmail at all!! wat have people done to get theirs workin? iv tried soo many different ways of getting into it but i cant!! please someone help!! im interested to know if there IS a way out of this!!
chandni

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from elena on 2005-04-14

2005-04-14T19:31:23Z

it's really awful. I cannot access my e mail account on hotmail!!It's 4 days now, and I am very worried. I don't like the fact that lots of other people are having the same problem...What do you think is going on?

ciao for now

elena

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from fish on 2005-04-12

2005-04-12T16:53:47Z

i have registered an account with hotmail, i then wrote everything down including my hotmail adress and my password, then the day after i tried to log on to hotmail and it says my password or email adress is wrong please help

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from dee on 2005-04-11

2005-04-11T07:35:23Z

i too am haveing the never ending loop of match the picture sign in matchthe picture sign in .. ! i contacted customer services over a week ago and absolutely no responce .. i have important emails id actually like to read like my mobile phone bill ! anyhelp would be greatly appreciated . thanks in advance for anyhelp out there

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Debbie on 2005-04-06

2005-04-07T05:35:48Z

same problem with hotmail-suddenly 'page not found' happened at login with ALL computers in the house for 2 weeks - could access from other places. Tried ALL the suggestions here (empty cache, foxfire, etc) nothing worked. Then, unplugged router and connected directly through cable modem. Problem solved immediately. Reconnected router, did a cycle reboot (unplug modem, unplug router, turn off computer - plug in router, plug in modem, turn on computer) - Immediate connection for hotmail. Worth a try...

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from sobia on 2005-04-06

2005-04-06T20:00:08Z

i cant acsess my hotmail, i just get match the picture circle can anyone help

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from simon on 2005-04-04

2005-04-05T00:39:02Z

simon again,

the screen goes to the site and the screen is just blank (white) and says done bottom left??
thanks

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from simon on 2005-04-04

2005-04-05T00:36:43Z

6 months ago i changed my password and maybe my secret question. then suddenly i couldn't view my emails on my laptop. everywhere remembers me and messanger works. BUT i could access my hotmail account on all other computers i came into contact with???? about 3 months later it just suddenly worked again. i didn't have a clue how this happened then last night i changed them again and i now can't access my hotmail email?? can still go on messanger though and look at my eamails on all other computers but was else is strange i have two other hotmail acounts and can't view them either????? weird. sum1 please help me as this is really frustrating,
thanks
simon burgess, email me @ mrburgess187@yahoo.co.uk

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from ayaz on 2005-04-04

2005-04-04T19:44:47Z

i lost my yahoo id saminamino@yahoo.com

plz send me id password

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from MUHAMMAD AYAZ on 2005-04-04

2005-04-04T19:37:58Z

i lost my parsnal id janmrafridi@yahoo.com

is hack to in other parsan.plz help me

receved me janmrafridi@yahoo.com /password

thank you.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Deano D on 2005-04-04

2005-04-04T15:11:41Z

I had the same message as this kept coming up, i tried everything and changing the firewall settings didn't help me. I had Norton Firewall but I had to resort to uninstalling it to be able to access hotmail and log into MSN. This means my computer is a little less safe but I can access msn now. Service pack two has a decent firewall built in that deals with most problems.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Adrian on 2005-04-04

2005-04-04T10:05:52Z

Thankyou very, very much bill(Posted by: bill at February 18, 2005 06:46 AM )I have zone alarm. Closed it down as recommended to access my hotmail, BINGO! Then started it back up when i gained access to keep the out the nasties. NO THANKYOU TO MICROSOFT. After filling out the forms I have been waiting to no avail for help. Now i am going to notify every one in my hotmail address book that i will shortly be switching over to GMAIL. Way to go microsoft!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Michael Wild on 2005-04-02

2005-04-02T10:10:18Z

i think there is a problem with either email name or the password i have set up my new email account for my company which is multiplex cinema systems ltd founded Sunday 19th July 2004, also if i decide to withdraw that email address how do i do that?.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Ratis on 2005-03-31

2005-03-31T22:59:22Z

Hey Sal. This is awesome !
Me too I was stuck with bloody Microsoft explorer. Double bollocks.
Thanks.
L.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Alissa on 2005-03-31

2005-03-31T21:45:58Z

Sal-THANK YOU!!!!!!! I have had problems accessing Hotmail at home for months and took your suggestion about Firefox and that solved the problem! I can't thank you enough. :)

Alissa

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Andy on 2005-03-29

2005-03-29T15:50:26Z

I can't access hotmail either. Just get "page not found" for anything on the msn.com domain. There is no reason on my end for this whatsoever.

I will be using Yahoo! from now on. No problems with email or IM.

So long Microsoft, may you rot in hell.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Laura on 2005-03-27

2005-03-27T16:42:11Z

i can't sign in to msn messenger. I have tried checking my proxy settings but they are fine. Also i am behind a firewall but messenger is in my exceptions list. So why won't it work??? The error that comes up is.... We were unable to sign you in to .Net messenger service, possibly because of a problem with the service or with your internet connection. Please make sure you are connected to the internet. 0x81000301.....I am conected to the internet. please help me

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from De Juan on 2005-03-25

2005-03-25T23:19:08Z

I'm on my third Email address becuase of the HIP service. After a month or so the current Email address shuts down do to the HIP service and I have to open up a new account. I've contacted them thru the comments section and their reply is maybe "I'm" doing something wrong. If this happens again I'm just going to switch to yahoo. I seriously doubt this is a priority seeing that hotmail is free and no one gets paid for this service. If Microsoft was the cause of computers shutting down and not Emails this would be fixed the next day.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Steve on 2005-03-25

2005-03-25T17:10:34Z

Firefox Sal suggested was great...looks like there are many problems with hotmail. But one of the problem I had is that there's a error on the page after I logged in. But it seems like using Firefox disobey the error and continue its process into the mailbox. It works great, allows u to acces hotmail again. At least for me it did...so...i suggest u ppl having trouble with hotmail to try firefox too. Kind of differnt from IExplore...but u'll just have to live with it i guess.

thanks sal

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from angie on 2005-03-23

2005-03-23T20:07:51Z

cant access hotmail.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from jon on 2005-03-23

2005-03-23T16:49:32Z

right i have finally got passed this match the picture.... for all people especially with a EZ firewall and other different named firewalls... I found that there is 2 cache cleaners 1 when you go on tools on the explorer browser but also when you go on your firewall.... you need to clean both and delete all cookies and history... i also removed any knowledge of hotmail, login.net, passportphotos... etc. from the firewall... and then before signing in i also lowered my cookie control on EZ to allow all cookies... then i highered it again once signed in... good luck

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from indera on 2005-03-19

2005-03-19T23:25:53Z

why can't i sign in the msn messenger

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from grim on 2005-03-19

2005-03-19T13:38:11Z

ok.i had the match the picture/sign in loop for 2 weeks.heres what i did. i use zone alarm so before you try shutting it down,open za. click privacy on the right list then click site list tab. look for and remove all hotmail sites.then go to inbox from messenger icon. it worked for me. if it doesnt work for you,shut down firewall for as little time as possible.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Anya on 2005-03-18

2005-03-19T06:25:20Z

Hi
I've been having trouble accessing my hotmail account for about two weeks now. It works fine on computers with XP Pro or windows 98, but it doesn't work on two of my computers that have XP home edition. All I can see after I click login is "page cannot be displayed". I've tried opening it with firefox browser, downloading Java VM, cookie overrding option, etc.....nothing works. Does anyone have anymore suggestions to try...it's really frustrating....

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Sal on 2005-03-16

2005-03-16T15:46:49Z

Heather, Inez, I know what you mean. Alex, i try what you said and it worked once, now every time i want to see my hotmail account i have to hit the go bottom once or twice, every time. Well, i've been haveing this problem since the begining of the year. I have read all kind of trash, specialy people wanting you to leave hotmail and get a new account some place else, yea, like that's what we want, loose everything... some others post messeges without saying what kind of eviroment, system and most important, the problem. Not everyone is haveing the same problem, some get stuck with a blank page trying to upload, some get in a loop with the sign in, etc. This is what i have discovered so far, maybe, maybe, maybe will aply to you.
You can't access hotmail using outlook if you have a free service, only paying member are olowed to use outlook with hotmail, it was change the begining of the year. For those who can't access hotmail using your browser, with a free hotmail account, it's not a virus, a worm, or nothing like that. I re-installed win xp pro. 4 times and last time i did a low level format, if you don't know what that is, you don't want to know, and still had the problem, bought new antivirus sofware and still had the problem. I belive, my opinion, it's something with explorer and hotmail servers, they both have gone trough lots of changes lately, specialy since they don't want non paying members to access it using outlook. Plus microsoft wants you to upgrade to sp2 (win xp) because by doing so if you don't have a legal copy of xp, the upgrade wont work, and prety soon nothing will work with sp1. well, going back to the problem, try this, it's simple and wont hurt anything, and please, if it works, let everyone knows, don't be selfish. I downloaded "mozilla firefox" it's just a browser like explorer or netscape, i't good, it got pop up bloker integrated and some other usefull stuff, but you can use it only to check your hotmail if you want, it's free also. try it, see what happens before you make any more changes to the core programs of your cpu. http://www.mozilla.org/products/firefox/
let us know. Sal.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from sal on 2005-03-16

2005-03-16T15:42:04Z

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Ann on 2005-03-14

2005-03-14T19:46:25Z

I have not been able to access my hotmail account for at least three weeks. All I get is a blank white page. This appears to be hopeless.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from chevaughn on 2005-03-13

2005-03-13T15:18:43Z

why cant i access my hot account. Or is it because ive not been using this account for a period of time

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Alexa on 2005-03-12

2005-03-12T20:13:32Z

When I go to www.hotmail.com, I enter my e-mail address and my password, and press enter. It brings up a page that says "error" on it and some other things. It's been doing this for 2 weeks, it's very hard to deal with, seeing I can't get into my inbox to recieve e-mails on how to fix this problem. I can check other peoples e-mails and other accounts, but not mine. Please help!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Ricka on 2005-03-12

2005-03-12T20:04:10Z

The http://moveonhotmail.com/ site explains how to fix the problem

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from inez on 2005-03-11

2005-03-12T03:36:59Z

i was so glad to see someone else having the neverending hell of match the picture it felt good to know i was not alone i haven't found the answer yet either but at least now i know its not just me. i'm beginning to think it's a lost cause i have restored my computer back as far as 2 mos. and it's still there i lost all my contacts addreses or i wouldn't be so desperate if anyone out there has and answe please let it be known thanks

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Heather on 2005-03-11

2005-03-11T22:36:43Z

Has anyone else been trapped in the neverending hell of being asked to "Match the Picture". I try again and again to match these distorted letters they put up on the screen and never ever get to my hotmail account. i can access hotmail through my phone but who wants to do that all the time. Is it a lost cause and should I just create a new account. If I don't have to i don't want to because I don't want to lose my emails.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Alex on 2005-03-10

2005-03-10T17:36:59Z

I was experiencing the problem of being unable to access my hotmail e-mail messages on both home and work computers.

I'm not sure if I catched either a virus, worm or perhaps a "malware" that me both computers to react this way.

Well, the fact that I could access my hotmail e-mail account from another computer, made me realize that perhaps I had a Cookie setting problem.

Now what I did, was the following:
1._ Clicked to access my mail.
2._ Once the blank page appeared showing nothing, I hit "TOOLS" on my browser.
3._ Then went to INTERNET OPTIONS.
4._ On INTERNET OPTIONS, selected the PRIVACY tab.
5._ In PRIVACY, hit DEFAULT or if DEFAULT is not available, hit ADVANCED and select "Automatic Override of Cookie handling".
6._ Then hit OK or APPLY and after you have finished with your PRIVACY configuration, hit the GO button on the BLANK browser screen, and VOILA, you will have access to your Hotmail e-mail messages.

Note: I think what could create this problem is a Spyware, malware or something else that could modify the browser's cookie handling, but specifically for Hotmail settings. I ran several spyware softwares but none of them found any problem within my both computers.

Hope this information can help you.
Alex.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Earl on 2005-03-10

2005-03-10T12:48:58Z

Since December I can not open my hotmail account.. what has happened?? There are NO problmes with my computer. I have been able to access my account only twice in three months!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from margie on 2005-03-10

2005-03-10T11:16:00Z

For three days I havent been able to access any of my current e mail accounts...after typing in my password and cliking enter ,strangely enough hotmail webpage disappears altogether and I am taken back to the previously browsed webpage..clicking on help icon of sign in page doesn t get me anywhere either ..please help :(

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Stan on 2005-03-09

2005-03-10T01:24:01Z

After I installed Microsofts latest patches I could no longer access my hotmail account. I'm certain it was those updates that caused me this problem. I wonder how many other people had this problem right after they downloaded the updates for XP.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Carl on 2005-03-08

2005-03-08T22:52:49Z

For Three Days I Have Been Un-able to read my e-mails I have 28 Unread e-mails, When My MSN Messenger says I Have Mail I Click It And It Says "cannot find server", but all other sites run perfectly, only MSN Sites Dont Run Properly, HELP !!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Jeronda on 2005-03-08

2005-03-08T11:59:03Z

I DID NOT FORGET MY PASSWORD. BUT HOTMAIL SEEMS TO HAVE FORGOTTEN IT, THEY WONT EVEN LET ME TRY TO GET A NEW ONE. I CANT EVEN GET TO MY SECRET QUESTION. I PUT THE INFORMATION IN THE BOX AND WHEN I TRY TO ENTER IT. IT SAYS IT DOES NOT MATCH THERE INFORMATION.SO I GUESS IM ----. YOU READ BETWEEN THE LINES. IVE HAD IT WITH THERE CRAPY EMAILS. THERE CAUSING ME TO MUCH TROUBLE. IVE WRITTEN TO THEM, THEY GET BACK TO MY BOYFRIENDS EMAIL FAST. BUT SEND ME TO THE SAME PLACE IM HAVING PROBLEMS WITH. SO THERE NO HELP... GOOD LUCK TO ALL. I DONT THANK YOU WILL GET IT BACK. my boyfriend even has a password finder. no help..the funeral for my hotmail account is friday.....

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Grace on 2005-03-07

2005-03-08T06:10:08Z

Hello, i have a problem, i sign into my msn messenger and everythnig is sweet then when it says u have say...4 messages i click this, then it goes type password and i do but it keeps doing this, and i can't get to my emails its really frustrating then when i try change my password it says MSN has currently closed ur email address(which is strange because i can still go onto my msn instant messenger )and i cant see any meassages my friends send me PLEASE HELP

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Kieran on 2005-03-07

2005-03-07T21:24:13Z

Ive tried two seperate accounts on a laptop and PC and neither one will go past the logon screen - "This page cannot be displayed". Its an issue with the MSN servers. Probably migration or replication problems.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Judi on 2005-03-07

2005-03-07T20:39:10Z

Your all blaming hotmail,isn't it really MSN, I have a lot of trouble with msn,therefore I use others, Like Yahoo and O/E .Course I have found it could also be your server.......Good luck solving your problems....Judi...In Maine

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Leo on 2005-03-07

2005-03-07T17:04:25Z

Not that I have heard.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Jan Reese on 2005-03-07

2005-03-07T15:48:22Z

our small organization uses primarily free hotmail accounts for the employees - they are all having terrible problems - all of the ones mentioned above in the article - a few people have paid the annual fee for an expanded hotmail account - does this subscription to a paid hotmail feature insure fewer problems with hotmail?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Jasen on 2005-03-05

2005-03-05T12:40:30Z

Hey, can anyone help me please? I do not know
wad's the problem. Sigh...When i log in thru my
hotmail account, it sends me to my home page
website but I cant see a thing on the page..As
in,it's a total white page..i went to
www.hotmail.com den typed my password and
username den clicked login and den it goes into
the next page which is suppose to be my own
account's home page but it's blank..however,on the
bottom left of the page,it reflects that the page is
DONE loading le...Help help help...Pleasr

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from treetop on 2005-03-03

2005-03-03T23:40:12Z

having probs once i get onto my inbox page. click on a mail, looks like it's going to open but then just see blank boxes where the message usually is. click back and my inbox is empty saying "there are no new messages". 10 days of this and frustrated!!!! on the 100th try it will work and then next time back to same problem. tried changing everything to help the prob but nothing works. problems with hotmail--please somebody help me!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Debbie on 2005-03-03

2005-03-03T21:22:03Z

I am unable to get into my hotmail account. What happens after I log on the internet, put in www.hotmail.com. A sign up page comes up on the left, then another sign up page comes up on the right; with information about a .net passport. I follow all instructions and sign in as instructed. It then brings me back to the same page over and over again. Also at the top of this page comes a notice that says " The Page cannot be Displayed".....

This never happened before and therefore I am unable to retrieve my emails.

Any suggestions. Thank you So Much.

Debbie

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Sarah on 2005-03-03

2005-03-03T16:24:50Z

It's been 2 days now that me and my boyfriend cannot acces any of our accounts i am sick and tired of not being able to check my email and its very frustrating so if there is a problem fix it right now. I have 27 emails that I cannot get and I have friends and family that are sending me emails from iraq so if you could please fix the problem It would be nice Thnx

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Fed Up on 2005-03-02

2005-03-02T23:07:11Z

As of 3-2-2005, it has been about 3 weeks that I have largely been unable to use Hotmail. Are the users who paid to upgrade to the Hotmail paid service having the same issues as us "free" users?
I have migrated to Gmail.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from plonker on 2005-03-02

2005-03-02T22:50:30Z

the last few days when i send an email half the time i get no reciept it has been sent just a blank white screen plus when i try to open an attachment it tells me i cant open it as their is a virus,i may try later and then it lets me download it.

I cannot function with these intermittent problems,i will give it a couple more days then im going to try a different email.

I am in Leeds england.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Kathy on 2005-03-01

2005-03-01T18:00:54Z

I am fed up with hotmail as well. I've been having problems for about a week and now unable to send any e-mails. Makes me want to scream. I keep getting blank screens or error messages.
Yuck, yuck, yuck! Kathy

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from peedoff on 2005-02-27

2005-02-27T13:46:19Z

I keep getting redirected to the "sign on" page and everytime i proceed to 'OK' it goes back to 'please sign on' when i ALREADY HAVE 50 ZILLION TIMES!!! It never actully signs me on though! GRRRRR. what is up with hotmail??

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from puremonopoly on 2005-02-26

2005-02-26T08:34:42Z

"You have made too many unsuccessful sign-in attempts and your account is temporarily unavailable for security" reasons. ??? Its been saying this whenever I try to sign-in to my hotmail!=[ Does that mean that I can't access it b/c I lost it to hackers? its says wait a few moments to try signing in again, but I waited 2 weeks and it still says that! or that I just am banned b/c I'm on a free' account status and they're giving first priority to paying customers? or? what's up with this=[ confused*

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Leo on 2005-02-25

2005-02-26T01:18:39Z

IMPORTANT: As reported by Aunty-Spam, Hotmail has (finally) acknowledged having problems: http://www.aunty-spam.com/hotmail-outage-as-server-goes-down-users-unable-to-access-email/

You may also want to reconsider using free email:
http://ask-leo.com/are_free_email_services_worth_it.html

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Sharon on 2005-02-25

2005-02-26T01:13:31Z

What is up with hotmail??????????????? I can not check my email......... Why????? I have not been able to check my mail for a few days. Is there something that we can do to speed up the process? YAHOO? Please I must check my emails, I am going through withdrawals!!!!!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from robin on 2005-02-24

2005-02-24T19:53:08Z

thanks for the insight as to why im having so much trouble with my hotmail account. i also was having no luck finding a way to contact them. even with the help button, all it does is highlight "contact us" and then nothing. thanks for provinding the info. this page is going in my favorites!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from carrie on 2005-02-23

2005-02-23T17:23:00Z

I can't access my hotmail account from my sprint pcs wireless web on my cell phone anymore. What happened?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from bill on 2005-02-22

2005-02-22T14:21:14Z

as a follow up to my earlier comment about zonealarm and hotmail
you have to allow all cookies on your system to get past the HIP screen....once you are past that screen and back into your hotmail account ....you can restore your cookie settings.... for some resaon....hip needs cookies engaged in ordser to respond to you typing in the characters thing.... nice to know hotmail likes zonealarm.....NOT!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Alicia on 2005-02-21

2005-02-22T02:36:36Z

Hi all i read all your complains i never knew that this was a problem with hotmial i always thought it was my pc messing up and i try everything you could think of and nothing was not working and i decided today to unistall msn messenger and reinstall it and i am still having the same problem is when i get so frustrated because is about 2 weeks i'm having this problem and my mails is saying 50 and you know how they are quick to say you are over your storage so my problem is that when i am loging in from any where at all to get to my mails the page is loading half way and staying right there it's not going any further so i would really like to know what is the next step. ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Jen on 2005-02-21

2005-02-21T20:55:12Z

Today is the worst for my experience with hotmail. It took forever to load any pages and two emails I tried to send out landed in neverland. The worst was that my inbox is wiped out and I am not able to open any folders either. I hope this is just a temp glitch. This is pretty disturbing on a day when you can write a lot of personal emails.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from kathy on 2005-02-21

2005-02-21T20:15:28Z

My mom cant get into her hotmail every time she try to login she gets this hipservice match the picture how can i get reid of this?

Kathy

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from dizchik on 2005-02-20

2005-02-21T01:44:02Z

It is a bit odd.. I guess it has soemthing to do with the new added megs, but it's wierd because on my pc or anybody else's pc in the office I can't seem to get into hotmail, but when I try it on the macs it works! hmph!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from nlc on 2005-02-19

2005-02-20T07:38:54Z

Listen up!
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone's account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on 'manage folders' and you'll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the 'contact MSN' under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won't ask. Go to MSN's website to verify what I've said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn't know it to be the gospel according to computers.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from david benezra on 2005-02-19

2005-02-20T02:33:55Z

I can't access my hotmail account. I was in the middle of sending out a message when a graphic came up asking for my password. I typed in my password and it wouldn't take it. Then another graphic came up asking me to identify the numbers and letters in it. I did that and a different one came up-same test.

After trying many things, including changing my password, I found this site.

I tried the phone number Leo gave at the top.

It's a tech service you pay for and after giving me one thing to try and do, the guy gave up and gave me the number for msn.net

So, after about a 20 minute wait, I get a rep who tells me that since I get free hotmail that they can't help me and he give me the hotmail support phone number.

You call that and you are in prompt hell. No humans! They have different prompts dealing with different problems only none of them had my problem so I was screwed.

2 hours wasted and I still can't access my e-mail.

Does anybody have any suggestions?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Gerry Hussey on 2005-02-19

2005-02-19T19:32:05Z

A BIG Thanks to Bill re his suggestion on how to soleve the HIP revolving door. I too have Zonealarm firewall, so did what Bill suggested and hey Presto, a week of inaction by Hotmial so called customer service solved!!!!!!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Emma on 2005-02-19

2005-02-19T16:37:07Z

Try this -
Uninstall the new msn toolbar, disable automatic logon with messenger.
Set msn as your home page and make hotmail today a favourite.
Restart your computer.
Open internet explorer and click on hotmail today and go straight into hotmail.
The first time you will have to play 'match the picture' but then it's all systems go after that.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from boulos tayoun on 2005-02-19

2005-02-19T09:43:16Z

I can't access my MSN or my hotmail, while i'm sure of the password I type. I can't remember my secret answer, so help will be very important for me.

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from bill on 2005-02-18

2005-02-18T14:46:47Z

to solve that revolving door of going to login screen to HIP back to login then to HIP....and so on.... shut down your firewall....mine is zonealarm...theh type the charater on the screen...and you are in....then of course...turn your firewall back on...keep them intruders out....then went back to my hotmail account with the firewall up....and all is normal again...until microsoft throws another curve out there.....found this my accident...so i guess zonealarm doesn't like hotmail...or vice versa.....but i am glad to get my hotmail back...wish microsoft would have said something....seems like a simple solution

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Beverley Berlin Mas on 2005-02-17

2005-02-18T02:41:15Z

For days now, we have not been able to access our hotmail account. We enter our password and nothing comes in, then we are looped back to entering hotmail.com and our password again. Where can we find help?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Christina on 2005-02-17

2005-02-17T23:07:42Z

Still stuck in the sign in loop...and the worst part is that even though I can't get to my inbox, my husband has no problems signing in to his hotmail account on the same computer and getting to his?!? what is that about?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Ryan on 2005-02-17

2005-02-17T18:47:39Z

I have struggled with this problem for about a week (you log in, get the HIP screen, and then have to log in again - it becomes a constant loop). Luckily today I found that if I login with FireFox instead IE it lets me in! Once you do that you can access your account with Outlook Express again -- Hope it helps!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Christina on 2005-02-17

2005-02-17T16:22:32Z

I am having exactly the same problem...I have been stuck in a sign in , match this picture loop since 2/15/05. I can see that I have new mail in the my msn module page and the messenger but I can't access it thru them or I'm put in the loop again..
The tech people thru hotmail are no help so far..any thing helpful is greatly appreciated!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Jill on 2005-02-16

2005-02-16T22:49:17Z

I am also having trouble with hotmail. I am able to sign into msn messenger and mymsn and see that I have messages, however I have been unsuccessful at gaining access to these. I have tried clicking on the messages from my msn and messenger, as well as trying to go into my inbox from both of these. I am unable to sign in to hotmail with internet explorer or netscape. Any ideas? thanks!

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from John on 2005-02-16

2005-02-16T14:09:32Z

I can get my hotmail emails but can't send any or access any hotmail folders. When I try I just get a dialogue box telling me the file is downloading then ,after 3/4 mins, it gives up saying the server isn't available. It has been like this for two days. Am I alone? Or is anyone else affected? Is there a solution?

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.

Comment from Leo on 2005-02-15

2005-02-15T17:47:57Z

Luke: that was almost certainly a phishing attempt. Here's more: http://ask-leo.com/phishing_whats_phishing.html

]]>

A comment on: Why can't I access Hotmail?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.