Comments for Why can't I have an Audio conversation using MSN Messenger?

Comment from Tracky on 2008-08-07

2008-08-07T20:38:42Z

I'm running Xp. I can hear my partner's audio but they cannot hear me. using a logitech quick cam and MSM Messenger 8.5

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Comment from Jennifer. on 2008-07-29

2008-07-29T19:37:42Z

Okay, well, recently we had to whipe everything off of our hard drive on my computer because we had a virus of somesort.
and now we re-installed everything, the same as before. and before my computer needed all this work my webcam and everything was working, and now that whole We are unable to run Audio and Video setup is popping up for me.

and suggestions?
i'm so absolutly clueless when it comes to these things....

Hard to say, but my first guess is that the reinstall did not include the proper drivers for your sound card. Check with your computer manufacturer's web site for the latest drives, download and install them.
-Leo

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Comment from Heather Carey on 2008-04-20

2008-04-21T05:53:52Z

I can speak for about a minute then white noise cuts into my audio output, only happens when my friends are talking to me every audio check I do works fine doesn't matter which microphone I use (I've tried 3 different ones, could it be my service provider?

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Comment from steve on 2008-02-05

2008-02-06T06:50:42Z

hello,i have a prob with msn, i can not get any sound comming out at all, can you help me with that, please get back to me regards steve.

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Comment from rob on 2008-01-20

2008-01-20T17:18:39Z

have read your article and have the same problem camera and mic work fine untill on messenger have tried to alter the connection settings but unable as isp has been set up using a lan connection can anyone help

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Comment from fatima on 2008-01-12

2008-01-12T23:13:33Z

"We are unable to run Audio and Video setup

why? nothing works :(
i hate msn for this ...

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Comment from Darren MCClure on 2007-12-26

2007-12-26T17:11:04Z

Can't get audio when on msn messenger. My old web cam works no bother but my new one won't. Strange. If i video myself the audio will work, so the mic is working but when i go on to msn it stops! Can anyone help. I have re-installed msn plus the cam.

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Comment from vic on 2007-11-28

2007-11-28T09:28:49Z

hi, while talking on msn, i can hear my friend for most of what he says, but occasionally at the end of a longer sentence there is a big gap before his voice comes back, it's as if he is only able to speak in monosylables or else msn has trouble sending voice between our computers. Could it be his sound card? or would it be that i am using a router with a nat firewall? do you know if msn have released any fixes for this problem? if so where are they available?

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Comment from spud on 2007-11-11

2007-11-11T10:52:57Z

to pat....i done wat you said but it still shows me that msg sayin "We are unable to run Audio and Video setup" ......any tips to help?

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Comment from myselfo on 2007-10-07

2007-10-07T22:56:05Z

I had the "We are unable to run Audio and Video setup" popup too, but I managed to fix it :) It was just that I was running Messenger in Windows 2000 compatibility mode. Disabling the compatibility mode so it ran natively under XP made it work :)
I hope this works for you all too.

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Comment from pat on 2007-10-02

2007-10-02T08:13:18Z

msn says cannot run audio and video set up..up untill a few days ago it was fine..i can send my cam to others on other sites ..just not msn..please help

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Comment from Abu-Bakar Akram on 2007-09-29

2007-09-29T14:36:14Z

Hey Leo I really hope you can help me out here. I have tried everything. My MSN works fine no problems. However when I try to have an Audio Conversation the problem starts. The person I am talking to can't hear my voice. Instead they here the music I am playing on my computer or the sounds my computer is playing (Which I can hear too). I can hear the other person though.I have tested my microphone using the computers software and the MSN audio wizard and it doesn't work. It detects the microphone and I have tested the microphone on another computer and it works fine. Can you please help me. Thanks alot

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Comment from Julie on 2007-09-01

2007-09-02T05:43:39Z

Everything works great... until my friend uses the video chat. then my mike stops working.
Neither one of us has a firewall or router.
HELP!!!
Julie

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Comment from John Grassiaa on 2007-08-28

2007-08-28T17:33:41Z

Have similar problem as other users. My contact can hear and see me but I can only see my contact with live messenger.. No problem with skype or yahoo but the computer freezes when using skype or yhoo.

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Comment from Doouglas Vincent on 2007-08-22

2007-08-22T17:15:39Z

Un able to have a two way conversation with people. My friends in Berlin germany can see and hear me. I can see them but am unable to hear them. Douglas Vincent

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Comment from bill on 2007-07-15

2007-07-16T02:46:38Z

i have sound in yahoo....when i use msn it will not work....it says that iam muted,when i hold the mic button down.the mute button then comes back...i can un mute it...but when i click the talk button..the mute reapears.the i can hear the other person...and my mic is fine.i have dome the wizard.it say i have sound but its not pickin up the mic.....
thanks...bill

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Comment from bob newson on 2007-07-01

2007-07-01T11:40:16Z

hi, i am getting no sound when somebody send me a nudge or a message,everthing else works fine,but the only way that someone can get my attention on msn is to play a audible msg.this is so anoying as when watching television i cant hear someone who wants to speak to me unless they know about sending me an audible sound thank you

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Comment from Afzal on 2007-06-27

2007-06-27T23:55:06Z

Why can't I have an Audio conversation using MSN Messenger? When i try to fix the poblem by going in Tools - Audio and Video setup - a pop up came and say "We are unable to run Audio and Video setup" Could anyone please help me. Thanks

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Comment from George on 2007-06-14

2007-06-14T18:05:38Z

I have a simlar problem as one of the other posters. My speakers are separated from the microphone but still this audio feedback loop is created. I can stop this by muting either microphone but it re-occurs very quicky once the mic is switched back on ! Surely there is some kind of filter to stop this extreemly basic problem ?

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Comment from nerida b on 2007-05-29

2007-05-29T21:14:06Z

I can recieve audio in a video chat but not send audio. The little volume control on the cam window won't move for me. I can hear/see them but they can't hear me but only see me. I used to be able to do both. This is not a problem in skype or yahoo only msn. Nothing changed (that I know of ) in my computer before I suddenly couldn't send audio.

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Comment from rachid on 2007-05-21

2007-05-22T03:40:15Z

ican hear but others cant hear me the microphone is ok

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Comment from Raj on 2007-04-18

2007-04-18T21:56:59Z

ok......
MSN Messenger... (this is very annoying)
My speakers work just fine, i can play music, dvds no problem.
On Windows Live Messenger however i cannot recieve any audio output. When someone send me a msg i can hear the MSN alert to say i have a msg (the noise it makes) i can even post the dancing, singing, crying animations and can hear them fine too.
I can even initiate video chat, i can see them, they can see me but heres the catch...

They can hear me but i cannot hear them, not even audio voice recordings... their audio jus does not come thru my speakers for some god forsaken reason......
Other than that everything is fine.....

What do i need to do to ensure that i can hear their audio...

HELP

Raj

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Comment from david l gonzalez on 2006-12-12

2006-12-12T11:12:19Z

i'm trying to use msn messenger live and it says, where unable to run audio and video setup. i have windows xp. and it's a new computer..... can someone please help....

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Comment from Krys on 2006-11-23

2006-11-23T13:12:36Z

I can barely hear the other person with the video messenger over the loud echoing screetching sound. Sounds like an audio feedback of some sort. How do I stop this?

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Comment from catherine on 2006-08-28

2006-08-28T18:19:12Z

i'm trying to use my msn messenger but it keeps saying messenger failed why is that?

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Comment from lil gee on 2006-08-26

2006-08-26T23:11:23Z

i need to change my msn address but i also want my same contact list how do i do that??? holla

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Comment from seb on 2006-08-14

2006-08-14T13:14:56Z

Can anyone please help me!!!

On msn i can send short voice clips to people and they can send them to me, but i can't hav a proper conversation!! I hav got A new mic, and i even uninstalled norton anti virus to rule that out, but still it dosn't work! When i send a invertaion for a voice conversatoin it says connecting....and it waits for ages, just to tell me, ur conversation has ended! WTF! I want it to work so bad!!

Please if anyone has had simalair problems or knows how to fix mine, then please, please email me at: death.is.virtue@hotmail.com, or add me on msn, whatever and please don't be afraid of my addy, i made it a long timw ago..

please, and thanks

S
E
B

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Comment from soumya on 2006-06-26

2006-06-27T07:08:02Z

wen i start sound recorder..my computer gets restarted....wen i click on d voice chat option in msn ,yahoo,rediffbol,and wen i try to record somthng my computer gets restarted ...plzzz help me out of this problem...

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Comment from The Man on 2006-06-12

2006-06-12T21:55:09Z

The way for all of you to fix your msn, is jus not use audio, and type the general old way, and if you dont want to do that, then jus grab your desktop or laptop and put it in some huge bucket of acid then throw the remains out of a plane, yeah that will work jus fine

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Comment from masyw on 2006-05-22

2006-05-22T21:59:14Z

I have been having a audio conversation with this person for years. About a week ago, I cant hear him i format my pc and install all driver and still no audio msn massenger

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Comment from Jaap Ton on 2006-04-24

2006-04-24T19:41:07Z

Hi there,

I have a problem which I cannot resolve, can you help me please?

I have two persons, say A and B.

Both of them can voice with me without any problem, not relying the version of MSN.

But, voice between A => B or B => A will not work.
Both are using XP/SP2 with all updates. They both did dnsflush etc. but still it won't work.

Can you please give me some hints?

With regards,

Jaap

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Comment from David Nardone on 2006-02-15

2006-02-15T21:48:55Z

When i am on msn messenger my friends cannot hear me but i can hear them i have done sound check and can hear myself through my own speakers

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Comment from Hazel Stuart on 2006-02-01

2006-02-01T16:51:19Z

I have been having a audio conversation with this person for years. About a week ago, I can hear him but he can't hear me. What is my problem.

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Comment from Aleks Cwic on 2006-01-27

2006-01-27T11:49:45Z

hi all!
i got one problem i have new camera and i install everything but when i try to speak and see my friends it says cannot connect you to .....
please try again later,i have a microfonr too!
help!!

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Comment from 770927 on 2006-01-14

2006-01-14T23:59:01Z

Was having problem where webcam worked, could hear myself through the mic on my own speakers but MSN would not read my mic

sunwukong's fix worked --- start -> run -> type conf --> click ok to everything and off you go

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Comment from ali bleiweiss on 2006-01-11

2006-01-11T23:49:37Z

hi i just want to know how can i get the msn instant messanger tthing to start

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Comment from joe winslow on 2006-01-04

2006-01-05T01:46:05Z

why cant i use my head set and mic to have a conversation with my sister using msm messenger thru a dlink router?????????

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Comment from Homer Rushing on 2006-01-02

2006-01-03T02:42:53Z

Using MSN Messenger 7.0 I have been holding video conversations with my in-laws in Spain with good results except in one case. In this specific case my niece-in-law and her husband report seeing and hearing me perfectly well. I can see them perfectly well but I experience terrible problems with their audio. Their audio is continually being overridden by a loud screeching white noise that occurs at random intervals and at random lengths of time varying from a few seconds to minutes. This of course makes communication intermittent, difficult and very frustrating. My only guess is that it may be generated somwhere within my in-law's audio card. Any ideas.

Thank you,

Homer G. Rushing

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Comment from Kelly Kilburn on 2006-01-01

2006-01-02T02:45:56Z

I am trying to find out if MSN Messanger for a Mac has the video conversation feature, and if not what is another option on the internet that anyone can download and have a video conversation.
Thanks

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Comment from Carl Johnson on 2005-12-28

2005-12-28T17:56:05Z

I used to be able to talk to my brother in Virginiaby clicking on audio. Now when I click on audio,the vidio come on at the same time.Then there is so much skip,it is almost impossible to talk to him and there is such a lapse before he hears me.What is wrong? Thank you much.

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Comment from Andrew M. Sheppard on 2005-12-19

2005-12-20T03:03:57Z

Works for me:
See 'moghrabi' on Nov 27, 2004:
http://www.canadiancontent.net/forums/about2554.html

& reference:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324214

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Comment from Linda on 2005-12-17

2005-12-17T22:56:15Z

Okay, maybe I'm just not seeing it, but I can have a perfect audio conversation in MSN Messenger with my son, but when we switch to video conversation, he can see me clearly, but can not hear me. I can't hear him either? Why does the sound work in an Audio Conversation and not a Video Conversation? Help!

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Comment from cptbbear on 2005-11-24

2005-11-24T13:42:23Z

Dear Leo, I'm having the same problem with msn messenger with no voice or video, but the same holds true to yahoo messenger. The peculiar part is until 11 November all functioned perfectly. I have the same dsl provider and the same ZA pro. Nothing changed except now this function doesn't work. In messenger I can record a message and receive a recorded message.I simply don't understand how one day it works then the next day zero.I'm not a tech, have sent emails to messenger tech help but to date no one has replied.Hopefully you can shed some light on the subject in simple terms. Thanking you in advance

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Comment from ronnie on 2005-11-13

2005-11-13T20:35:28Z

picture from both web cams but my contact can't hear me though i can hear him clear. both can get sound by recording using F2 key why can't he hear me?any clues? using windows xp system

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Comment from sunwukong on 2005-11-11

2005-11-11T20:46:27Z

I was having similar audio problems with MSN video chat. One side could talk, see and hear fine. The other side could not receive audio. The solution was to open video chat in Netmeeting (win 2000 or XP, go to Start, Run, type in "conf" w/out quotes and click OK). Have each side run the audio and video wizard. Go back to MSN and see if your sound is fixed.

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Comment from Andy on 2005-11-10

2005-11-10T12:33:51Z

For some reason, when im trying to have an audio conversation with someone, they can hear me, but i cant hear them, Would you please be able to help me with that?

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Comment from G Chan on 2005-10-27

2005-10-27T17:56:38Z

I cannot get audio on a Logitec Quickcam communicate stx. It runs through a router (belkin) and was working ok a few days ago. Carry out all the usual checks and everything seems ok. Using msn 5. Can anyone help.

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Comment from serhal on 2005-10-25

2005-10-25T23:04:16Z

when i need to start msn audio conservation i gives me this message
"Your computer, Internet provider, or network may not support audio conversations or video conferences"
please i need to know how to solve this problem
and if i have to download a softwar?
i need to know the name of a free website to solve this peoblem

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Comment from Sean Hickey on 2005-10-01

2005-10-01T13:36:26Z

Add me to msn messenger my addy is oyzo@hotmail.co.uk

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Comment from sep- on 2005-09-17

2005-09-17T15:53:18Z

Is there any patch for the Audio Conversation for Msn Messenger 7, that can help to connect and have a conversation when i have WinXP OS and my participant Win98 OS?

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Comment from zinzan on 2005-09-12

2005-09-12T08:34:36Z

i need help, every1 can hear me but i cant hear them, my test says my speakers are fine
wots wrong

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Comment from Leo on 2005-08-26

2005-08-27T04:11:58Z

MSN uses a different way of connecting audio. I don't know why, I just know it causes problems.

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Comment from Samuel on 2005-08-26

2005-08-27T04:05:38Z

I've gotten my mic to work before, but only once. Yes, I am connected to a router and all, but oddly enough my webcam is able to connect and my mic connects everywhere else (i.e. Google Talk, YIM, and in-game like CS). The weird thing is that it will not connect at all on MSN. What's up?

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Comment from maxamed on 2005-08-04

2005-08-04T13:21:56Z

I want to get Audio conversation

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Comment from Gage on 2005-07-23

2005-07-23T18:28:57Z

the last test on the audio wizard setup will not work, for the echo of the voice. please respond soon.
thank you

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Comment from lewis yendall on 2005-07-13

2005-07-13T15:53:19Z

for some reason my msn wont work on my p.c and its done this a lot

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Comment from Mary on 2005-06-29

2005-06-29T20:51:33Z

I don't have a web cam, but the other person on my msn do. I want to see him, but is not working? How can I see him, in regards I do not have a web cam. I only want to see him!

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Comment from Justin sharp on 2005-06-17

2005-06-17T18:57:45Z

it wont let me talk to ne 1! does the other person need a microphone? if so do they need software or hardware to be able 2 talk 2 her???

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Comment from notto on 2005-06-17

2005-06-17T13:04:16Z

ok guys try this click on start, then run, now type dxdiag, press ok, make sure you have directx 9.0c, if you do good if not get it via doing a windows update, next look up top see network? click it.
now click directplay voice options, now lick run wizard, follow steps in there and see if that works if not my msn messanger addy is timnotley@hotmail.com.

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Comment from Bill C. on 2005-06-03

2005-06-04T03:22:52Z

Had the same no audio problem and this guy has posted the solution that helped me. Go through all of these steps and it will probably fix your audio.

http://www.mvldesign.com/video_conference_tutorial.html

Don't thank me... Thank him!

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Comment from clyde rhodes on 2005-05-05

2005-05-05T15:29:24Z

I recently installed a linksys router befsr41.I could use webcam and transfer files over msn messenger 7 but had no audio.I talked to linksys and they helped me set up all the ports to no avail.they referred me to this url http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=286
once i followed the instructions audio worked fine.It appears the windows xp must be setup using the add remove windows components. good luck

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Comment from no name on 2005-05-05

2005-05-05T15:23:26Z

everytime i choose to talk with one of my friends that dont live where i live, it starts connecting for like five minutes and then writes "The voice conversation with (the person i want to talk to)
has ended." im so mad, help plz

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Comment from bahjat hirori on 2005-04-26

2005-04-26T22:08:24Z

i can hear them when we first connect but a few second later i cant hear any thing just hush sounds and sometimes static and on and off voice

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Comment from Nick on 2005-04-20

2005-04-21T07:44:21Z

I enjoy reading through this informal place. I will surely visit you again to see if anything new appears on it. Good luck for the future.

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Comment from donna forbes on 2005-04-15

2005-04-15T16:10:06Z

i want talk business wid my friends on msn 7.0

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Comment from donna forbes on 2005-04-15

2005-04-15T16:09:14Z

i want talk business wid my friends on msn 7.0

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Comment from Dave on 2005-04-14

2005-04-14T11:12:04Z

Downloaded Skype and audio conversations are excellent

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Comment from Chambo on 2005-04-13

2005-04-13T14:42:47Z

I have msn messenger 6.2. The logitech webcam works well except the audio will not connect for a conversation to another contact using the same MSN 6.2. and we both have Windows XP home
The webcam with an internal microphone works as it should using the Audio/video Wizard. I cannot get sound out thru the microphone to a contact, or recieve sound thru my speakers or headphones. And the same goes for my contact he has the same problem as myself. We are not connected to a local network, and we are both on broadband using a dlink 302g ADSL modem. We also both have Trend anti/virus that comes with a firewall.

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Comment from hannah on 2005-04-09

2005-04-09T21:42:12Z

how do u get no name on msn?

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Comment from rr on 2005-04-06

2005-04-07T03:26:58Z

Having trouble with mic on the msn, it is not working, although I can hear the others they can not hear me. Help !!!!!!!!!!!!!!!!!!!!!!

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Comment from meedo on 2005-04-05

2005-04-05T15:31:14Z

hi
i use a proxy server but when i put the proxy server i can't use the mic and even the webcam if their a sulotion for that without cancel the proxy server and many thanks.

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Comment from amy on 2005-04-04

2005-04-05T00:21:49Z

Hey, i really need you to help me find a way to use msn messenger audio, i used to be able to use it but ever since i change my internet connection i can't use audio anymore, but i can share the cam, infact the cam works perfectly. if you can help me find a way to use msn messenger audio i would greatly appreciate it, thanks

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Comment from Leo on 2005-03-28

2005-03-28T22:09:28Z

Not that I'm aware of, but it would be cool. With highspeed wireless networks becoming more popular, I'd expect to see it someday.

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Comment from robert on 2005-03-27

2005-03-27T20:30:02Z

I use MSN messenger for voice conversation PC to PC. But is it possible to utilize the MSN messenger in my pocket PC in the same fashion. My pocket PC has a mik and speaker , it can place VoIP calls but the audio conversation option in pocket meggernger is not available. Is there a work around?

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Comment from hakeem on 2005-03-26

2005-03-26T09:20:37Z

l cannot get msn messenger voice properly freequently audio cutting l am using xp professional and my friends using same xp version could you help what l can do
thak you

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Comment from Andy on 2005-03-12

2005-03-12T17:07:32Z

Just wanted to thank Emma (March 7, 2005 09:41 AM) with the correct answer for Logitech webcam being used with MSN Messenger. The defualt mic setup is for your soundcard input jack to handle the mic. As she said: go to 'tools' at the top and go down to audio/wizard tuning and when you come accross the microphone section simply change it from your pc mic to you webcam mic!
I just waster 3 hours (and did some router changes I will now have to undo) in an attempt to get this to work. Thanks again Emma

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Comment from Paul on 2005-03-10

2005-03-10T20:49:32Z

I have a logitech cam for lap tops i can stream video with no problems but cannot stream audio I have changed myPNuP in my settings I have by passed my routers and went directly to the modem I have tried a different mic and headset only done the audio video wizard and every thing works fine at my end what else is there to do.

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Comment from ashton on 2005-03-10

2005-03-10T08:27:31Z

hey i was wondering my school has blocked many of the msn sites and i go to boarding school and it sucks not having communication with my out side school friends/boy friend and has made my phone bill go up i was wondering if there is anymore alternatives for msn instant messenger??????????????????????? please leo help me

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Comment from Peter on 2005-03-08

2005-03-09T07:32:05Z

Dear Leo:
You wrote,"So for now, those of us behind NAT routers are safe, but at the cost of not being able to use the audio and video features of Messenger." I used MSN video and audio with Belkin Router until I updated MSN to 6.2 and have the above written problem now. Who know how to solve this problem.

Thanks,
Peter

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Comment from ali on 2005-03-08

2005-03-08T16:47:28Z

I have msn messenger 6.2.
for the past few days i have not been able to have an audio conversation. I have even bought a new mic- i can hear them but they cannot hear me. i have tried the audio wizard test and everything is fine. what do i do now?
cheers

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Comment from emma on 2005-03-07

2005-03-07T17:41:57Z

Hello People!! well i have a solution for you!!! at last huh?!! well when your having a conversation with someone just simly go to 'tools' at the top and go down to audio/wizard tuning and when you come accross the microphone section simply change it from your pc mic to you webcam mic! thank you
em XxX

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