Comments for Why can't I open attachments in Hotmail?

Comment from mary on 2008-11-14

2008-11-14T20:52:09Z

I cannot open my attachments in full from my emails. It says its downloading but it doesn't do anything . I wait for hours for the download but its a waste of time. Any solutions?
please

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Comment from Indrani Molligoda on 2008-11-13

2008-11-13T10:07:32Z

Please help to me. I cannot open my Hotmail account properly. View in the Javascript always with screen.

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Comment from Indrani Molligoda on 2008-11-13

2008-11-13T10:03:16Z

I cannot open my hotmail from 2 weeks age.

Indrani

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Comment from Lore on 2008-11-07

2008-11-07T23:23:43Z

I can not open my doc files in hotmail. When I try to donwload them in IE on my new laptop, The download window stays on the screen without any changes. Can you help me out

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Comment from pat on 2008-10-04

2008-10-04T14:38:09Z

I cannot open my email in my inbox!frustrated

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Comment from nancy on 2008-09-30

2008-09-30T14:35:51Z

I can't open attachments either. The Getting File Information Window pops up when I try to download a file. It never gets out of that loop and I can't open any files in Yahoo or Hotmail. I am sure it has something to do with my norton protection center. Right? I don't know what to click to allow me to open attachments or save attachments to my computer.

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Comment from Ulf Bäverstam on 2008-09-16

2008-09-16T20:25:32Z

Since a few weeks I have been unable to open attached files, even simple textfiles, sent to my hotmail adress. I tried sending my incoming mails to to myself on another hotmailadress and used the same computer to open the mail. Then I could open the attached files. So the problem must in some way be in settings (unknown to me) for my usual hotmail address. Which??
Ulf

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Comment from J. on 2008-09-16

2008-09-16T08:57:12Z

Leo,

My problem is as follows:

Someone sent me a Zip file, but I can't open it. I get a message that there are too many files inside the Zip file, so the file can't be scanned.

Sending the file to another adress is no option either, because Hotmail just ignores the file altogether. What am I to do???

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Comment from Ed on 2008-09-13

2008-09-14T01:10:36Z

I am unable to open any attachments that come attached to a Hotmail e-mail. I can open them with another provider however. The majority of these e-mails have been sent from, what I consider to be, very secure sources. I took Jules' advice but it did not work. I had someone send me an e-mail from Microsoft Community Notification says they have the answer but when I attempted to open the link all that happened was a blank window appeared with Done indicated in the lower left. It appears that I cannot open anything attached to the e-mail, only the e-mail itself. Any suggestions on what I can do?

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Comment from michelle on 2008-09-08

2008-09-08T12:23:37Z

hi,I cant veiw attachments either, i uploaded short vids from my mobile sent as email (hotmail)to myself as a test, am getting message it cannot open 3g file? iv joind a site to try and convert it, but im still getting the same error message
does this mean we cant attach anything that was uploaded from a mobile, please help

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Comment from Jake on 2008-09-06

2008-09-06T07:47:12Z

yeah..i experienced the same problems as Angie. The whole internet explorer just hangs whenever i try to open or save a normal attached file from hotmail that could usually be received before this. And also, the attached file only cant seem to be opened in my laptop but when i use another computer to access to it, there wasnt any problems at all. How come?? Pls help!!

One of my suspicions in cases like this is that your firewall, or your security software, is somehow interfering with the web browser. I've seen that kind of behavior, and it's something that does differ from machine to machine. It's worth looking at your security software's configuration.

-Leo

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Comment from Angie on 2008-08-31

2008-09-01T03:49:35Z

In the last few months, I have had difficulty opening emails with attachments. When I open an email that has an attachment, hotmail just freezes up and I can't do anything. I have to ctrl, alt, delete to get to task manager and end task on the internet. These are .doc files that should be able to open, but it locks up my whole hotmail. I can't even navigate back to my inbox. I suspect some issue between hotmail and vista but can find no known problems. My husband has been experiencing the same problems on his computer with his hotmail. Any ideas? the article didn't help.

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Comment from Judy on 2008-08-10

2008-08-10T16:35:55Z

I am able to open Hotmail attachments with Firefox that do not open with IE6, so I keep both browsers on my deskttop.I also notice that if I do not select the printer (even though I am not printing)to which my laptop is connected at the time, an attachment will not always open.

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Comment from PSinger on 2008-08-09

2008-08-09T14:03:27Z

Same question as Manny Sancho. Some picture attachments to me email come blocked in gray. they are not attached as JPEG. I cannot view these pictures. HELP

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Comment from susan on 2008-08-04

2008-08-05T01:00:26Z

So, is hotmail now acting as big brother, deciding what I can and cannot open in my hotmail? I cannot send myself pictures from my own cell phone, even though it is on my "safe" list? Thank you hotmail, you have forced me to set up another email account under another provider. I will not use hotmail again. This is BS. How dare YOU decide what I can and cannot open.

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Comment from lynne legare on 2008-08-02

2008-08-02T14:52:15Z

I receive e mails with a photo attachment. When I open the e mail, the picture is a "gray block'". t is not with all e mails. I can open most of the pictures. Is there a way I can reprogram HotMail to open all photos? thank you

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Comment from Jules on 2008-07-31

2008-07-31T08:09:33Z

I contacted Norton live chat because I couldn't open email attachments in Hotmail. Their advice was as follows: IE/Tools/Options/Programs/Manage Add-ons/disable Norton Confidential. Open Norton and go to Phishing Protection and click ignore. BINGO everything works. Hope this helps someone.

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Comment from Les on 2008-07-04

2008-07-04T23:35:05Z

Leo
Your solutions were useless to me because I only wanted to open my emails not attachements.
Regards
Les

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Comment from manny sancho on 2008-02-21

2008-02-21T17:33:17Z

please gime a idea how open my picture attachment

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Comment from Donald on 2008-01-14

2008-01-14T18:38:16Z

how to open Doc. Exl. and other attachment from botmail.
Please advise ? Thank you

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Comment from Frank on 2008-01-05

2008-01-05T19:06:03Z

In a related issue, I can't type in any message into outgoing Hotmail e-mails. If I try to forward a message, thast message won't go either. I send an e-mail, but the content is lost. How come? What can i do about it?

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Comment from Steve on 2007-12-21

2007-12-22T00:15:11Z

There seems to be a new problem here, related more to Hotmail's virus software than anything else. It seems the current virus software update has screwed up the ability to scan .zip files, and the virus scan doesn't know how to even read them. It just pops up an error saying "File contains too many embedded zip files" and won't let you touch it. You can't forward it, can't download it, and it just sits. They've changed things enough that you can no longer forward attachments that the virus scan hasn't already given the okay on. I've gotten this on several occasions now, all very frustrating, and forcing me to use another email service just for attachments.

I've sent a complaint to MS about it, hopefully someone will fix it quick. It only started happening in the past couple of weeks or so I think.

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Comment from tony on 2007-11-22

2007-11-23T03:15:14Z

Mine is a strange one. First, I never open emails if I don't know the sender.
Two weeks ago, I found that when I sent a '.doc' attachment, it couldn't be opened, (even tried sending one to myself!), but photo files and pdf files could be opened without any problem. I had no viruses in my computer, and then discovered this was happening when sending from any computer, work, friend, internet cafe etc.
I suddenly discovered that it was my email account that was causing the problem, and it seems to be ok now I've opened a different account. Can a virus infect an email address? or has somebody hacked it?
I'm still baffled (and stressed out !!), but at least seem to have the problem behind me, now.

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Comment from alan Trotman on 2007-11-14

2007-11-14T12:54:21Z

I have only lost the ability to open up my hotmail attachments a few days ago ,up till then no problem.Have I done accidently chaged something or has hotmail changed something.

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Comment from linda mcdonald on 2007-08-30

2007-08-30T11:39:39Z

For three days now I can't see my e-mails. I'll sign in and it won't pop up... everything seems to be connected.. help..

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Comment from BOB on 2007-08-19

2007-08-19T16:21:05Z

Forwarding the email with attachment to another email site (Yahoo) to open it doesn't work. Maybe junking IE-6 will??? Anybody have this problem with Netscape?

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Comment from sujy on 2007-07-17

2007-07-17T11:42:32Z

I had the same problem and I fix it by doing this.

Tools, internet explorer, advanced, then Click reset.
Now I can open my attachments in explorer

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Comment from Esnaider Kersaint on 2007-07-12

2007-07-12T19:49:51Z

Leo, you're deadly wrong about attachments that can't open.It has to be a solution from Hotmail or Microsoft. PERIOD.

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Comment from Pat on 2007-06-07

2007-06-07T18:56:53Z

Sorry, you are wrong about this one, Leo. Last night my husband was able to open his attachments. A few hours later, he was not able to open the same attachments. Later yet, he was able to again. I suspect it is an issue with the server being "busy" ... but then I could be wrong.

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Comment from Yousef qayed on 2007-05-30

2007-05-31T01:42:45Z

I cant open the attachment file in my hotmail account,even i cant open attachment which i opened befor many times and still in my account.i forward the same e mail whith the attachment to another account and got it open.the e mailes from many user and secure.
thanks

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Comment from Maxine on 2007-05-24

2007-05-24T14:11:29Z

I can save an attachment in hotmail but cannot open it, I can do this on other computers but not mine. Can also do this in Yahoo, but not hotmail. any help would be greatly appreciated, thanks

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Comment from Jodie on 2007-05-21

2007-05-21T15:36:39Z

Hello... When I open my hotmail, I can see my e-mails. I havea few e-mails in which I had stored some picture files. The e-mail size shows as 11MB, 13MB, 5 MB and so on. However, when I open the email, the content is blank. Everything is blank. I can not see my attachments. Can you please help me with this??

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Comment from roqueweb on 2007-05-15

2007-05-16T06:12:05Z

I just realized that emails with attachments but no message in the body of the email show as blank emails. Again, does it mean we lost those pictures forever?

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Comment from roqueweb on 2007-05-15

2007-05-16T05:26:44Z

I am having the same problem Roshan is having. I have old emails with pictures, when I open them I get only a blank page. Where did the pictures go?. How do I get them back?. The whole point of having lost of storage is to be able to keep emails for a long time. And MSN didn't even warn us about this...

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Comment from Ellen Kok on 2007-05-11

2007-05-11T09:22:20Z

since 2 days cannot open hotmail page. it says ready but the page is blank. Also cannot browse in yahoo or google. I can see in my messenger which is working that I have emails.
On my sons side in the computer everything does work normal.

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Comment from Mark on 2007-04-19

2007-04-19T21:29:46Z

I'm trying to send an attachment(one page),no dice;all I get is a notitication of failure. I do not open attachments,but I like to send my resume online. Give me a break!

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Comment from Jerry on 2007-03-31

2007-03-31T16:44:17Z

I have the same problem, I tried a different browser and the download function works fine, I tested with Netscape and Firefox, both successful. I haven't been able to figure out what setting in IE to change yet, but I started having the problem after installing some Microsoft updates.

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Comment from Brad on 2007-03-30

2007-03-31T06:15:02Z

I also have a problem all of a sudden downloading attachments from my hotmail emails.I read the article, but mine is all attachements.And only on my laptop. If I use a public computer at an internet cafe or the like - no problems. When I click on "download file", I get the download status popup box but it defaults to download to \login.srf Then when i click download I get an error popup box saying the destinationserver is unavailable.So if i change the destination folder to one of my choice on me harddrive, i get an error message to say the file can't be opened, it be used by another program.
Any ideas? It's driving me crazy!!!!

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Comment from Monique on 2007-03-24

2007-03-25T02:27:55Z

I can not open any attachment in hotmail. But this only happens with my notebook, if I user another computer I have no problems. I checked the firewall, activeX, cookies, etc. etc. and nothing, just nothing. Anybody with a brilliant idea what the problem could be?

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Comment from john on 2007-03-24

2007-03-24T22:26:57Z

Sign out of hotmail, select save email address only and sign in. This bug only happens when you sign in on save/remembermy email and password

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Comment from Sheri Mac on 2007-03-17

2007-03-17T21:19:06Z

When I try to open an attachment in hotmail it gets to the point where I click on "Download file", but when I do, it opens up another hotmail window showing me how many messages I have. No matter how many times I click, a new window keeps popping up. (The files are .jpg or other supported files) Help!

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Comment from Roshan on 2007-03-15

2007-03-15T08:59:22Z

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Comment from Dilip Jagad on 2007-03-11

2007-03-12T02:21:58Z

It is advisable to use other email services for attachments rather then sticking with MSN Hotmail. It has happened that you unable to open attachments at the time of emergency. Swith to GMAIL or something else.

BEWARE : DO NOT ASK FOR ATTACHMENTS IN YOUR MSN HOTMAIL ACCOUNT AS YOU ARE NOT GOING TO DOWNLOAD THE SAME

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Comment from kirti.kotecha on 2007-03-09

2007-03-09T15:26:40Z

why can't i open attachement(sent & received) in hotmail

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Comment from Taco Weinstein on 2007-02-10

2007-02-11T06:28:48Z

Yeah, Leo's full of crap on this one. I can open attachments fine from any but one particular PC.

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Comment from Gene S on 2007-02-09

2007-02-09T08:43:24Z

Have the same problem. Visited the MSN Support page and discovered the Goggle tool bar and Goggle Web Accelerator may have something to do with it. I'm going to disable web accelerator when I get home and see if it clears up the problem.

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Comment from William Bauer on 2007-02-06

2007-02-06T18:44:44Z

I cannot open attachments or open links within emails. I could until I upgraded Internet Explorer. Any suggestions?

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Comment from michael money on 2007-02-04

2007-02-05T03:19:08Z

I get retail and wholesale catalogs... have for years, all of a sudden I can't get the different departments of the site to open, any site that emails me. thank you for your help. phil

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Comment from james wilson on 2007-02-04

2007-02-04T22:10:28Z

I cannot download attachments from hotmail.
why

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Comment from Hana on 2007-02-02

2007-02-02T21:42:14Z

I am having the same problem with hotmail. The download box opens but there is no open button. I click to save it and it always says file cannot download or service is unavalable. try later.I tried with Word documents and PDF documents atachments. same problem. The same hotmail account viewed in another computer is able to open. What can I do to remove this security feature?.

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Comment from jeannette on 2007-02-01

2007-02-02T07:12:12Z

I lost my ability to open attachments right after an emachines restore for an audio driver was complete. When their techs fix a problem on a home based PC, do they change security enough to mess up the email? I did give them control over my computer to get the driver back on my computer.

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Comment from Bea on 2007-01-22

2007-01-22T20:29:34Z

hey, i use firefox (1.0.7 until 5 minutes ago and now 1.5.0.6) and i can't open attachments in my hotmail account. the problem is that when i click on "download attachment", the page loads for a very short time, then says it's done, but nothing happens. i've tried old and new emails, and i updated firefox, but it's still the same. and it works fine in netscape. what can i do?

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Comment from Zeus on 2007-01-22

2007-01-22T19:31:40Z

I am having a problem with opening attachments but it is not with hotmail. They will not open on my laptop but I can get all of the attachments on my desktop. Seems there is some configuration issue but my wife and I haven't got a clue. Please help !!! Thanks !!!!

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Comment from henry collins on 2007-01-20

2007-01-20T19:24:39Z

Why I Cant Look At Attachments? My Phone Is A Sanyo 2300 I Dont Know No What To Click On To View?

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Comment from Matt on 2006-12-23

2006-12-23T11:53:54Z

I can't open attachments from Hotmail that other people with Hotmail accounts are able to open from their Hotmail accounts. Why is that? (I used to be able to, but now I can't. I am currently using 22% of my 1GB storage space - I don't know if that's relevant. Additionally, I can't re-order my Inbox messages by Sender, Subject, Date, etc. by clicking on the heading name, as other people can. I don't know if the cause of this is related to the attachment problem.) Thank you very much for any advice you can give me.

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