Comments for Why is DSL so much more complicated to setup than cable?

Comment from Terri Popiel on 2008-05-22

2008-05-22T13:28:02Z

Your ISP is responsible for your internet connection. You are paying them for this. Call your ISP and have them walk you through. If you are not satisfied, change carrier.

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A comment on: Why is DSL so much more complicated to setup than cable?

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Comment from Michael Horowitz on 2008-05-21

2008-05-22T05:26:40Z

Regarding Ziggie's comment: Many tech support people have the job they do because they are willing to work cheap. Their employers often do not train them beyond reading a script. If you know what you are doing and you understand the concepts involved, you will get frustrated talking concepts to someone reading a script who doesn't understand the concepts involved. Recently I spoke to tech support at Comcast regarding an Internet connection. The person had never heard of ping or tracert. Poorly trained tech support seems to be the norm, rather than the exception.

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A comment on: Why is DSL so much more complicated to setup than cable?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from David on 2008-05-20

2008-05-21T01:28:32Z

lol...first time I've ever seen anyone say they missed dialup...

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A comment on: Why is DSL so much more complicated to setup than cable?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from Ziggie on 2008-05-19

2008-05-19T15:13:07Z

I use DSL and I've used cable and both seem to run into the same shortfall: Unexpected DHCP requests.

I was troubleshooting a connection issue with a friend's cable account. To be absolutely sure the router wasn't the issue, I unplugged the router and put my laptop directly on the internet.

Only, I didn't. Because my dhcp request timed out. I had to call the cable provider and talk to 22 different people (and be hung up on 6 or 7 times) before anyone figured out what I was talking about. (apparently knowing what you're talking about when you call support hinders their operations).

After finally getting connected, I asked them to please wait while I tested the connection. Sure enough they hung up on me. I completed my tests sans router and hooked the router back up and encountered the same issue.

So after another round of "support" I got connected with the router and solved the issue.

This has happened with my DSL service when I had to switch out routers due to failure or something else. Though, in my case mirroring the MAC address from the old router to the new one solved the problem for DSL connections.

Seriously, it's all way too complicated. I miss the simplicity of dial-up.

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A comment on: Why is DSL so much more complicated to setup than cable?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
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Comment from Ronny on 2008-05-18

2008-05-18T15:25:30Z

I have DSL from Mindspring (now Earthlink). They sent a CD like Leo said but I just plugged in the modem and used it. Never used anything on the CD. The only configuration I had to do was tell Windows my ID and password once.

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A comment on: Why is DSL so much more complicated to setup than cable?

Tech Questions? Get Answers! - Ask Leo! ... by Leo Notenboom
Leo's Answers Newsletter - Ask Leo! in your inbox every week.