Comments for Why is there an email block against my IP address?

Comment from John Neeting on 2009-12-09

2009-12-10T03:52:44Z

I recognized this problem eons ago and NEVER use my ISP 'hard' address. Public e-mail servers [ hotmail ] can be easily changed if it is compromised but your OWN 'hard' address off the ISP you use, cannot.
You can get a new URL but not a new e-mail address easily.

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Comment from Brad on 2009-12-08

2009-12-09T00:52:55Z

An addition to the 'recommend to do' list?

Contact your ISP about it. They may know of an existing 'black listing' from a specific blocking entity.

That's been the case with my ISP more than once.

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Comment from Mark on 2009-12-08

2009-12-08T22:13:46Z

As I said, it's usually not your IP that's blocked as you are most likely going through an email provider and not sending from your own website or IP address. But it's the IP of your email provider being blocked, so you have to get your email provider to work it out with Hotmail, Livemail, AOL or whoever is blocking your emails.

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Comment from Gordon Shumway on 2009-12-08

2009-12-08T20:01:17Z

The same thing happened to me in oktober 2008.
After I left an urgent message at
https://feedback.live.com/default.aspx?productkey=wlmail
I explained that:
1 - I am not a spammer.
2 - My PC is well configured (anti virus, firewall, etc) (I'm an IT professional).
3 - My PC is not part of a botnet.
4 - And last I asked if they could tell me which familymember (mail address) blocked me? It must have been done by mistake.
The block was soon lifted.

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Comment from Johnathon (JJ) Johnson on 2009-12-08

2009-12-08T18:22:46Z

Along with those excellent suggestions, I have had luck with calling the blocking IPS, in this case AOL, and going through a procedure to remove the block.

In the case of the router, couldn't a person call their ISP and ask them to manually change your IP?

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Comment from cnmoore on 2009-12-08

2009-12-08T18:12:54Z

We run an anti-malware forum on a dedicated server. People can 'watch' topics and receive emails from us when a new reply is posted. Lately Yahoo, Comcast, and Verizon have been sporadically blocking our emails. I believe this is because our host has started relaying our mail out through different mail servers. Some services do look at the source IP, and since the IP is not ours, Yahoo et al think it might be spam. It was bad enough when our own server sent the mail - I had to periodically write to providers to explain that we were not spammers and that our notifications were important to our members. But now that our host is relaying our emails I despair. Opened a support ticket but still waiting on that..

The blocking is basically incompetent of those providers, I believe. Somewhere in the depths of an email packet the IP of the actual originator (us) can be found and that is what they should be checking.

We try to get all our members to use Gmail for their registered email address. Gmail always delivers our mail and has (in my opinion) the best anti-spam service around.

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Comment from Mark on 2009-12-04

2009-12-04T21:14:23Z

This is a problem that many email providers are having with the sending of email to MS email addresses. It is a problem I've had with my GMX email provider also. MS is overly diligent to block certain email domains as spam and it often takes months to work out this problem. If your friends switch from using an MS email address for receiving email, this problem will be solved.

I received the same message with my email being blocked by MS. It wasn't my IP that had the problem but the IP of my email provider. After months of posting on Live Mail's forum, I wrote to Mary Jo Foley of ZDNet and she posted the details of the problem on ZDNet and phoned MS and the problem was worked out. What is your email provider? It would be interestion to see if other users of this service are blocked also.

Leo, you used to work for MS. Do you have some connection with the company to help with these problems?

I do not. Even when I was there, Hotmail was kind of off in it's own little corner.

05-Dec-2009

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A comment on: Why is there an email block against my IP address?

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