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Windows 7 uninstall works just fine. There may be other issues with that specific program and several troubleshooting steps to try.

I'm moving from XP Pro on my desktop PC to Windows 7 Home Premium on a new Toshiba laptop. I'm not real enthused about 7, but I'm trying to be fair. To put it bluntly, is there an issue with the uninstall programs feature of 7? I've spent the better part of a day trying to uninstall AVG and install Viper. The uninstall seems to hang every time I try. I left it alone for two hours and there was still AVG listed in the programs and the uninstall claiming it was still working. Forgive my skepticism, but I don't buy it. It can't be taking that long can it?

In this excerpt from Answercast #36, I talk about uninstalling AVG from a system so that a new anti-malware tool can be installed. The problem might be with AVG itself.

Problems uninstalling

You're right to be skeptical. It should not take that long to uninstall a program, any program.

The problem is not Windows 7. Windows 7 works just fine; Windows 7 uninstall works just fine. I have heard specifically of problems uninstalling AVG on different systems, including Windows 7 and Windows XP.

Look for AVG support

So my recommendation is actually twofold:

  • One is that you run out to the AVG support site and see if they have any specific recommendations that would help you uninstall their software.

They very well might. If it's a common enough problem, as it seems to be from my experience, they could have some help for uninstalling their software.

Use an uninstall program

If that's not the case, if they don't have anything to help you further:

It's a free utility that tends to do a more thorough job of uninstalling things many times than the program's own uninstall program would do.

So, those are the two directions that I would send you in to get this resolved:

  1. Definitely checking AVG first.

  2. And then give Revo Uninstaller a try.

Next from Answercast 36 – Can I swap how my C: and D: drives are used?

Article C5601 - July 19, 2012 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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8 Comments
Charles
July 19, 2012 10:47 AM

There is an official "AVG Removal Tool" which you can look up on your favorite search engine. For your information, similar utilities are available for other AV software, as the "Norton Removal Tool" or "Kaspersky uninstall tool", to name a few.

Tom R.
July 20, 2012 9:16 AM

Many antimalware apps intentionally make themselves difficult to remove to prevent malware from uninstalling them. Simply restart the computer in Safe Mode (so that AVG doesn't start running) and the Windows uninstaller should work just fine.

Duane
July 20, 2012 1:01 PM

I have been using AVG for many years. And, yes, uninstalling it is a known pain.

I have never uninstalled AVG from one of my computers but I have done so on both my Mom's and one of a friend. In each instance I had to search the Internet for instructions on how to do it.

Mom (without checking with me first, of course!) decided to "upgrade" AVG Free to the Paid version. I uninstalled the Paid version and reinstalled the Free version with little complication.

AVG Free quit working on a friend's PC. (I cannot recall why.) Again checking on the Internet for instructions, I got it uninstalled. But afterwards, no matter what I tried, I could not get AVG Free to reinstall. (Somewhat obviously, there were/are remnants of AVG which did not completely uninstall.) I finally gave up and installed Avast.

For anyone who may find AVG's instructions for uninstalling from the Help file I will (try to) post below.

Duane
July 20, 2012 1:06 PM

From the AVG Help files listing three ways to uninstall. (As noted, many of us have found the first does NOT work.)

How to Uninstall AVG

1. Press the Windows start-up button (the Windows logo button located in the left bottom corner of your screen).

2. Navigate to program uninstallation section:

Windows XP: Settings -> Control Panel -> Add or Remove Programs

Windows Vista: Settings -> Control Panel -> Programs -> Uninstall a program

Windows 7: Control Panel -> Programs -> Uninstall a program

3. Locate AVG 2012 Free Edition in the list, and select Remove/Uninstall.

4. The initial screen of the AVG Uninstallation guide will appear.

5. Follow the steps in the guide to complete the uninstallation process.


These steps might differ slightly for various versions, settings and customizations of Windows. If unsure, please refer to the Windows Help and Support section, and look for general information on removing/uninstalling software.

If you have trouble uninstalling AVG:

1. Download the latest AVG installation package from the Download section of our website. Even if you have a previous installation package saved on your computer, it is always advisable to use the latest available one.

2. When prompted, save the file to the Desktop.

3. Restart your computer.

4. Double-click the downloaded AVG installation file on your Desktop.

5. In the first dialog, select Uninstall AVG.

6. Complete the uninstallation process and restart your computer.

If the uninstallation fails repeatedly:

AVG Remover utility is designed to remove all parts of AVG installation on your computer, including registry items, installation and user files on your disk, etc. It is a last resort, to be used when an AVG uninstallation or repair installation process has failed repeatedly. AVG Remover utility is available in the Download Tools section of our website.


During the uninstallation with the AVG Remover, all AVG user settings will be removed, as well as contents of the Virus Vault and other items related to AVG installation and use.

During the removal procedure, you will be asked to restart your computer. Please make sure to finish your work and to save all important data before launching AVG Remover.

Bill
July 21, 2012 3:24 PM

I have been nervous about upgrading to the latest version of free AVG because it demands that I remove Comodo antivirus, which I don't have, but I do have Comodo firewall.

Richard Grieves
July 22, 2012 10:04 AM

I had AVG a while ago and I tried to uninstall it and nothing worked. At one stage my pc just kept restarting and it took me 6 hours to stop it. In the end I had to take it to a Computer shop and get them toun install it which cost me £70. My advice to everybody is do not install it in the first place. \Richard Grieves

Robert R
July 23, 2012 2:04 PM

Tom R. is correct. Antivirus programs are notoriously bad at uninstalling. (Symantec actually has special software on their web site to remove it completely.)

The recommendation to go to the AVG site and follow their directions is the best way to go.

ShaneF
July 24, 2012 12:35 PM

to completely remove AVG you need to run AVG Remover after it has been uninstalled from windows. it can be found here :-

http://www.avg.com/ww-en/utilities

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