Helping people with computers... one answer at a time.
If you try to login to your Hotmail account and the password won't work and your secret questions are all different, it's pretty clear what's happened.
HI, MY PASSWORD HAS BEEN THE SAME FOR THE LAST 10 YEARS AND SUDDENLY I GET A MESSAGE THAT SAYS PASSWORD INCORRECT,WHAT THE HELL? AFTER A FEW ATTEMPTS IT BLOCKED ALL ATTEMPTS AND THE QUESTION IT ASKS IS NOT WHAT I FILLED IN WHEN I SIGHNED UP.IT ASKS ME FOR MY FIRST DOGS NAME AND I KNOW THAT I DID NOT FILL THAT IN, I DO KNOW WHAT SECRET QUESTION I AM SUPPOSED TO BE ASKED. WHAT DO I DO OR DO I JUST GO TO G MAIL AS MOST OF MY FRIENDS DID WHEN HOTMAIL STARTED WITH THEIR NONSENSE?!?!?
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I get this often enough that I want to use this question as an example and provide a summary article for the situation.
This has nothing to do with Hotmail's "nonsense" at all.
It's pretty clear what's happened here, so I'll point you to a number of my previous articles that all might apply in your situation.
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Your account has been hacked, plain and simple.
Someone guessed or got your password, went in and changed your password and all the other information associated with your account.
The fact that you had the same password for 10 years didn't help. That often makes it easier for the hacker to get your passwords. If you use that same password on other accounts, now might be a good time to change it everywhere.
I'll point you to these articles for things to do if there's any hope of recovering your account, and perhaps more importantly, some lessons to learn since I really don't expect your account to be recoverable.
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Would you please recover my password? My account has been hacked or I've forgotten it. The steps to take when your account has been hacked.
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How do I contact Windows Live Hotmail customer service? There is a help forum with official support from Microsoft. I have no idea whether or not they can help in your situation, but they're the ultimate reference point.
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Someone's sending email that looks like it's from me to my contacts, what can I do? A very common result of having your account hacked.
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Is changing my password enough? In a word: no. Not even close. If you do get your account back, or if you suspect you've been hacked, you need to do much more than change a password.
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How do I keep from getting my account hacked? Perhaps the most definitive guide to preventing this in the first place.
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Internet Safety: How do I keep my computer safe on the internet? All aspects of computer security actually come into play to protect your email account. Make sure you're safe when you connect to the internet.
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Are free email services worth it? Remember, you get what you pay for.
And finally, I'd recommend you consider reading this article as well: WHY IS EVERYONE ON THE INTERNET SO GRUMPY?
Having your email account hacked is a pain and can result in quite a bit of inconvenience and data loss. Make sure that you do what you need to protect yourself.
And when it happens, if you must place blame, place it appropriately.
This was not Hotmail's fault.
Article C4086 - January 12, 2010
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
Your account has been blocked
Why are you seeing this?
Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.
What do you need to do?
We'll help you reset your password.
We've cleaned your account settings
Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.
Please tell me what can I do? because I need the same e-mail, {email address removed}
Looking forward t hearing from you soon.
Thank you,
Best Regards
Evon Kassabian
24-May-2011
Posted by: Evon F. M. Kassabian at May 23, 2011 1:07 AM
I had this same problem just yesterday. I typed in my CORRECT password, several times, to no avail........then out of the corner of my eye noticed the "caps lock" was on. I took it off, typed in the exact same password, except this time all in lower case, and......everything was fine!
Please tell me what can I do? because I need the same e-mail, {email address removed}
Posted by: Evon F. M. Kassabian at May 23, 2011 1:13 AM@Evon
This article, already on Ask Leo, discusses recovery options for the various ways that Hotmail accounts can be lost or compromised and I believe applies in your situation:
Posted by: Mark J at May 23, 2011 1:25 AMhttp://ask-leo.com/C4445
So there is an engine that strings words together to make phrases ?. Oh so that engine can churn through
factorial 680,000 [ plus spaces as a guess ] ?
Even at a quadrillion times a second it couldn't do it in 100,000 years. Get a computer to factorial 680,000 and see how far you get :) if YOU can get such a computer
16-Jul-2011
Posted by: john neeting at July 15, 2011 10:02 PM
I have a very old email, I used to use it for some forums until I made another one and it became my main.
It's been a while since I used it/loggin (2 years maybe), but lately one of my account's password has been rested and an email has been sent to this OLD email. When I tried to loggin, its says that the email is incorrect, I tried everything, I even checked the forum for the right email, and guess what; it is!
Help please.
10-Nov-2011
Posted by: Deyney Dawn at November 9, 2011 7:03 AM