Helping people with computers... one answer at a time.
Once a message goes into your outbox, Outlook tries to send it. While it's trying, there's little you can do. So the trick is to force it to stop trying.
How can I stop, delete or move an email that gets stuck in my outbox? The email I have here is 24.5 MB, which is apparently too big. The problem is that it's stopping all my other emails that I want to send from going out! I use Microsoft Outlook 2003.
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It's been a while, but I've experienced this myself. Your ISP rejects the email because it's too big, only to have Outlook keep trying to send the mail because it doesn't realize that the error is fatal.
There are a couple of ways to deal with this issue. Surprisingly, the most low-tech solution is what I've found to be the most effective.
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Let's say your ISP has a cap of five megabytes on email message size. You start sending your 24.5 megabyte behemoth, and five megabytes in your ISP's mailer says "Nope, too big - FAIL".
Outlook doesn't realize that that's not going to get fixed and treats it like any transient error that might not happen if it tries again. So it tries again. And again. And again.
With no actual hope of success.
Meanwhile, once you realize that there's a problem, you can't do anything about it, because Outlook has the message while it's trying to send it. You can't delete or move an email that Outlook is in the process of sending.
There are two ways I've approached this problem in the past:
Get lucky - there's a small window of time between the failure and Outlook's next attempt to send it when it does not have the message locked. If you're lucky you can delete it during this time. But you must be really lucky.
Pull the plug - not the power, but your network. Literally
disconnect yourself from your network. Outlook will not be able to contact your
ISPs server at all and won't even begin to try sending your message. It might
take Outlook a few seconds to realize that it's off line, but once it does, you
can delete or move the message. After that, reconnect to your network and get
on with your lifeemail.
It's decidedly low-tech, and I can think of a few other ways to accomplish the same thing, but ultimately it's simple and fast and achieves the desired results.
Article C2868 - December 11, 2006
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
Thanks for the fix on stuck emails in Outlook , I had thought of that but wasn't game to try it.
What a relief. Having outlook back! Thanks a million
Posted by: Barbara Duffy at March 16, 2012 4:15 PMLeo, you are a genius! I just turned off my modem and voila! I deleted that email. Thank you!
Posted by: Sheila Cannon at March 31, 2012 5:10 PMI had this problem the past 2 years and the old disconnect/work off line type of approach worked! Now it is just stuck on 'message has begun transmission'. You cannot deleted it in any capacity, you cannot amend properties to send at a future date, I have ran MDBVU32.EXE and SCANFIX and neither has fixed/deleted the file even though found. I have made a new PST file and set mail/back up to default to it, then restarted and gone back into the outbox and that still failed. All help facilities/tricks have been tried AND NOTHING works. Gulp!
Posted by: Nigel at April 14, 2012 12:58 PMLong way about it! Just go to send/receive tab and click "work offline" then go in and delete, no reason to leave your computer or to touch the network.
Posted by: Gary at April 25, 2012 12:31 AMYou gave me the idea though so thanks.
I have been having this problem at work for months and months and it has been really winding me up as all the emails i send take so long to send.
I didn't know how to disconnect from the network so i just clicked 'work offline' and i managed to delete the said email and voila! perfection..
Posted by: sara at May 5, 2012 4:26 AMthanks :)