Helping people with computers... one answer at a time.

Repeatedly getting trojans or any form of malware simply shouldn't happen. To resolve this, we need to drop back to basic security principles.

I keep getting Trojan spyware. I clean them through Immune Protect. A man from Utah is sending these Trojans. How do I block the Trojans and that person?

Repeatedly getting trojans or any form of malware simply shouldn't happen, regardless of where they're coming from. To resolve this, we need to drop back to basic security priciples.

In this video excerpt from a recent Ask Leo! webinar, I discuss the steps that you can take to stay safe.

Download the video: keep-getting-trojans.mp4 (9M).

View in HD (1280x720)

Transcript

I keep getting Trojan spyware. I clean them through Immune Protect . A man from Utah is sending these Trojans. How do I block the Trojans and that person?

So, I don't really know how you are getting them. There are a lot of details that factor into that kind of operation.

The best approach is to set up a strong defense and I'll just go back to the common thing to making sure that you have a good set of anti-spyware, anti-virus tools in place - that you're behind a firewall.

Trojans - If they're coming in through your network, you want to make sure your firewall is there. If they're coming through email, then it becomes a matter of making sure that you're not doing things that actually invite the Trojans in, like clicking on attachments or running files that you shouldn't be running.

How do you block that person? You don't. We don't know who that person is; we don't know where they're coming from. It's very difficult to identify a specific person for any kind of incoming threat like that; at least with the resources that are available to the average individual - people like you and me.

So, the only real solution that I'm aware of is to a) make sure your machine is clean because obviously if there's already spyware on your machine, then all of your defenses are actually for naught because once your machine is infected, it can do anything. And once your machine is clean, make sure it stays clean by having the right set of security software in place.

And I'll quickly point you at the article I have on my site. It's actually right there on the homepage. One of the popular answers, 'What Security Software do you recommend?' I throw...here's the short version, right, you'll be behind a router, which will act as your firewall, which is exactly the way that I'm operating here.

Microsoft Security Essentials is a fine, fine anti-virus, anti-spyware, malware scanner. Install that. Make sure your machine is up-to-date and if you do travel, if you do take your computer into locations where you're not behind your own firewall, not behind your own router, make sure you turn on the Windows firewall whenever you're out and about.

Or alternatively, typically these days, there's actually nothing wrong with leaving the Windows firewall on all of the time. To be honest, I can't even remember the state on the computers that I'm looking at here because if it's on, it's just not getting in the way and that's all I really care about.

The firewall is just...if it's not impacting me, then there's no reason not to leave it on. And I'm able to do what I need to do between all of my machines regardless of, like I said, I can't even remember whether it's on or off right now.

Article C5204 - April 14, 2012 « »

Share this article with your friends:

Share this article on Facebook Tweet this article Email a link to this article
Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

3 Comments
James
April 17, 2012 6:27 PM

What about the obvious? While we're not told how he's getting these trojans or how he knows that it's a guy in Utah, if it's coming in via email, how about setting up a filter that automatically deletes the email from this guy in Utah?

If he actually knows the guy in Utah, has he tried contacting the guy? I had a friend who was unaware that his email account had been hijacked. Once I told him, he changed his password and that ended the spam that was being sent from his email account. It's possible that this is not much different.

Dave
April 18, 2012 6:12 PM

First of all, I find extremely unusual that anyone could "know that a man in Utah" is sending these trojans. My guess is there's more to the story, but that's none of my business.
What I suggest is to immediately contact the FBI Cyber Crimes Unit (I believe that's the proper unit name). This is the FBI's jurisdiction and I believe is a Federal Felony for each incident. That is if you are absolutely 100% sure you know who's doing it.

Billy Bob
April 21, 2012 5:14 PM

"A man from Utah is sending these Trojans." ??? Come on...I think a tinfoil hat for your router is the obvious solution here.

Comments on this entry are closed.

If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.

If you don't find your answer, head out to http://askleo.com/ask to ask your question.