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How do I change my MSN HotMail Secret Question?

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Ask Leo! » Email » Email Providers » Windows Live Hotmail

by , © 2005

This is another question I get often about HotMail. All I can figure is that HotMail's own documentation on your Secret Question must be lacking somehow.

Whatever the case, let me walk you through it:

•

First, you must be able to log in. If you cannot login to HotMail, you cannot change your secret question. Period. See the links to related articles for some help if you cannot login.

Once you've logged in to MSN HotMail, in the upper right hand corner is a link labeled Options:

Click that.

On the resulting page, you'll find a link labeled Secret Question:

Clicking that will take you to the "Change your question and secret answer" page:

You'll need to enter your password, select one of the secret questions that HotMail provides, and enter your secret answer, and press continue. That's all there is to it:

IMPORTANT: do not forget your secret question and answer. If you do forget it, AND you forget your password, you may loose your account, and all email and contacts within it.

Article C2389 - July 21, 2005

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
176 Comments

I need to change the answer to my secret password and then reset again. I remember my old password.

Posted by: karen Ramdin at January 7, 2010 10:27 AM

how can i change my secret question? i know the password but i has been closed so what can i do??

Posted by: kireet at February 4, 2010 8:19 AM

My friend has another secret question, and that is; What do you fill the box with?
I don't know how to INVENT my secret answer, like he did. Can youshow me how?

Posted by: Diego at March 12, 2010 2:05 PM

i forget my msn password an secret question

Posted by: ron hodge at July 23, 2010 5:11 AM

how can i change my security question??????

Posted by: pavan at September 30, 2010 4:20 AM
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