Helping people with computers... one answer at a time.

This is another question I get often about HotMail. All I can figure is that HotMail's own documentation on your Secret Question must be lacking somehow.

Whatever the case, let me walk you through it:

First, you must be able to log in. If you cannot login to HotMail, you cannot change your secret question. Period. See the links to related articles for some help if you cannot login.

Once you've logged in to MSN HotMail, in the upper right hand corner is a link labeled Options:

Click that.

On the resulting page, you'll find a link labeled Secret Question:

Clicking that will take you to the "Change your question and secret answer" page:

You'll need to enter your password, select one of the secret questions that HotMail provides, and enter your secret answer, and press continue. That's all there is to it:

IMPORTANT: do not forget your secret question and answer. If you do forget it, AND you forget your password, you may loose your account, and all email and contacts within it.

Article C2389 - July 21, 2005 « »

Share this article with your friends:

Share this article on Facebook Tweet this article Email a link to this article
Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

July 28, 2005 7:58 PM

how do i get a email that i want

Natalie Campbell
July 30, 2005 3:18 PM

I cannot get into da site at all what do i do

August 7, 2005 8:40 AM

hey thanx alot 4 answering my question it worked i think lol c ya xxxbxxx

miss confused
August 7, 2005 2:26 PM

ok, well i had a really good secret question which was litrally impossible to answer, and i wanted to change my password, but when i wanted to they asked me to answer my secret question, but my secret question wasn't there, so i had to cahnge it, how do i get it back, the question was "favourite pet's name" please help me!

August 9, 2005 4:21 PM

how do u change msn hotmail question and answer?

August 18, 2005 1:09 PM

hi plz help me my x boyfriend who im still friends with has changed my password n i cnt rem my secret ans plz help me plz x xx x

August 22, 2005 5:33 PM

Someone changed my Secret questions and my password. I have a lot of emails to recover

Plz send it at
I need it ASAP...

Any question send it to me : (I create a new one temporitly (

August 23, 2005 4:12 AM


Brandt Dewsbery
August 23, 2005 9:29 AM

I forgot my password and my secret question password to my account, had alot of stuff that was going on in there and i need the information as soon as i can get it so if u can e-mail me at that would help alot. thanx

August 24, 2005 12:45 PM

hello am have one program for email is open for just forget my password am girl 22 year

August 24, 2005 7:40 PM

how do i change my secret question for my msn account if the pages your supposed to go on dont wokr they always say (page cannot be displayed) so..........? how do i?

saleem mughal
August 25, 2005 9:59 AM

Most Respected
HELPERS I HAVE FOR GOT MY PASSWORD AND SECRET QUESTION and Also Alternate-email Address CAN YOU TELL ME HOW CAN I GET MY PASSWORD BACK THE EMAIL WHICH I HAVE FORGOT I HAVE FORGOT THE PASSWORD IS sleem_mughal@HOTMAIL.COM ...i shall be very thank full to you.. if you send me the information for this problem at my other address

August 30, 2005 6:54 AM

i want to change my secrete answer as well as passwords
ecause i can not open

September 2, 2005 6:22 PM

i was wondering if there was a way to make my own secret question and answer up? hotmail has changed its secret question options however, it does not allow me to type my own one in, even though i noe my old secret question and answer. is there any other way to make my own one up?

ken blacklock
September 3, 2005 8:33 PM

someone changed my password and secret question
i need help asap as well as the answer can u help me

September 7, 2005 8:02 AM

plz could u fond out my secret answer and password for this account and email me bk at

September 7, 2005 8:14 AM

No, I cannot.

September 11, 2005 7:22 PM

thanks dude

September 20, 2005 5:38 PM

What if I want to change my secret question without choosing only the selections it gives me. What if I want my secret question to be: How many cups of sugar does it take to get to the moon? I want to make my own secret question, how do I do that? Because, I dont like the choices it gives me, they're gay, and most of them I cant answer.

September 20, 2005 5:40 PM

What if I want to change my secret question without choosing only the selections it gives me. What if I want my secret question to be: How many cups of sugar does it take to get to the moon? I want to make my own secret question, how do I do that? Because, I dont like the choices it gives me, they're gay, and most of them I cant answer.

September 24, 2005 1:21 PM

gone smeone plz help me get my password bck for my addy

in need of help
September 24, 2005 8:27 PM

i was also wondering if there was a way to make my own secret question and answer up? n if there is i had one but then someone changed it and now when i am changing it back the msn options dont allow me to make up my own.....? please help

September 24, 2005 9:43 PM

I beleive that Hotmail only allows you to specify from a pre-defined set of questions.

October 14, 2005 1:58 PM

how can i change my to with all my things and contacts and address book going to the Can u please tell me ?

Walter Wego
October 14, 2005 2:00 PM

You cannot.

October 19, 2005 9:26 AM

i really need to change my msn address asap

October 22, 2005 11:01 AM

I have lost my password and my secret question please do you whant to help me?
if you can halep me please informate me on this email:

October 31, 2005 7:49 PM

How do you do it for non hotmail accounts... huh?

October 31, 2005 8:31 PM

That depends on exactly WHICH other service you're using. Check the online help for that service.

November 7, 2005 6:49 PM

how do i change my secret question if i cant sign on 2 change it??

Leo A. Notenboom
November 7, 2005 6:58 PM

You must be able to login. That's how it knows you are you and are authorized to make the change.

November 12, 2005 4:16 PM

This is P*****g me off now.

Some girl decided "ooh, lets screw up toms thing for fun", she tried to get into my account thingy...she typed my user name thingy (email address) and then clicked "I forgot my password" asked the question then "What was the first company you worked for?", and she knew the answer...and now everything is f****d...on no-where on the whole f****g web i can find simply "How do i change my MSN/Hotmial question"...Interent sucks! MSN sucks" help me!

Elaine Easton
November 14, 2005 7:07 AM

I would like to change my secret question. However, when I log in and go into options on my hotmail account there is not an option for - changing my secrec question as described - what shall I do?

November 21, 2005 7:34 AM


November 22, 2005 4:55 AM

I have just opened a new e-mail address, but it is, I would like it to be

November 25, 2005 6:09 PM

hi...this really helped but maybe u should put harder questions on the secret questions. thnx for helping me but ya... and ya

December 3, 2005 9:31 AM

i tried it and it really works now my account is succure

December 5, 2005 10:21 PM

hello i forget my secret answer what could i do? & i also have a problum on my acount i cant open my acount so is there any other method for with out open hotmail acount i can change my secret answeer?
i know only my pasward

lil slim
December 8, 2005 3:53 PM


December 9, 2005 1:41 AM

How does one "customise" the secret question? ie, use your own question, instead of the ones provided? Is it possible?

December 15, 2005 9:21 PM

I don't believe you can

December 18, 2005 11:35 AM

hey leo. u rock. thnx 4 showing me how to change my secret question and secret password

December 23, 2005 7:15 PM

How to use my own question, instead of the ones provided? i don't like those provided question.

Leo A. Notenboom
December 24, 2005 9:21 AM

HotMail does not give you that option. You must use one of theirs.

Frank Connell
December 25, 2005 10:07 PM

I tried to change my password by answering the secret question. I couldn't remember it so I started guessing. Then Hotmail locked me uot from that oprion because it said I tried too many times. No I remember the answer to my secret question but it won't let me back in. Is this permenant or is it locked out for a specified perios of time?

December 26, 2005 8:26 PM

It should just be a period of time, but i've not been able to determine how long that is.

tiffany and katie
December 29, 2005 12:29 AM


January 2, 2006 1:17 PM

hi, i have changed my password about 10 minutes ago, Because i didnt want my old one. But a while ago i had forgotten my secret question and who my alternate email adress is. Now as i am tring to sign on it is saying my password is wrong. so i have either typed it in wrong alot of times or hav changed it wrong, now my acount is locked what should i do. i dont no my alternate address, my secret anser and my password. I have alot of friends of m acount and took me ages to get so many what should i do i can not start a new addy! please help

January 9, 2006 11:43 AM

hey this isnt veri gd coz u dint elp me wiv my question cn u give me more info on ow to change ma secret answer plz

January 11, 2006 7:17 PM

i want to know how am i going to change my secret question using my own-made question and not by those already in the hotmail? I want to make my own question.. Is it possible?

Leo A. Notenboom
January 11, 2006 7:24 PM

Hotmail does not support user-created questions. You can only choose from their list.

nikki macdonald
January 14, 2006 7:13 AM

this sucks unsubscribe me now I said NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

January 14, 2006 7:14 AM

how do i get asked my secret question ????????????????

sandra rush
January 14, 2006 8:24 PM

why does microsoft mesenger keep asking me the wrong secret question, which was the name of my high school, and that's not what my question was. It should have been favorite foods or Dad's middle name.

January 18, 2006 9:05 PM

how long do you stay locked out of hotmail??

David Fillion
January 20, 2006 5:24 PM

What if You Don't Have a Hotmail account, Then What do you do?

January 21, 2006 9:36 AM

Well, then you don't need to change your Hotmail secret question, now do you?

January 25, 2006 11:05 AM

i am wanting to know how can i create my OWN secret question for my account instead of using of the ones that are already there...??

January 25, 2006 11:09 AM

You cannot.

January 25, 2006 11:10 AM

im wanting to use my OWN secret question instead of chosing one thats already there...i know its possible because several of my frendz hav done it. i know this cos i tried to enter my frendz account and instead of having a secret question he had typed "trying to get my password are you??" lol and im serious...therefore i know its possible but i'd like to know how to do it.

dwayne pearce
January 31, 2006 8:38 AM

i wont to kno how to change my msn question because some one has got my password

February 14, 2006 8:09 AM

Hi I have been trying to find an email account of mine and it doesn't seem to be able to load. Could you please help me because it has a lot of email addresses and contacts I'd like to retrieve.

February 23, 2006 5:38 AM

I want to change my password paswword but i forgetn my serect question

Shane Roig
March 4, 2006 9:36 PM

Thanks this helps a lot i will use it

March 6, 2006 1:58 AM

i have forgotten my secret answer and password

March 7, 2006 3:49 AM

i would like change my secret quetion

March 14, 2006 6:32 PM

can u please change my boyfriend's secret answer and password. it is

March 20, 2006 5:13 AM

hello i m immo my id hasbenn hacked before two days ago plz my id new secret answer mail me my id my old id password and my old secret answer

March 20, 2006 5:14 AM

hello i m immo my id hasbenn hacked before two days ago plz my id new secret answer mail me my id my old id password and my old secret answer

March 20, 2006 3:16 PM

please please help me. i need to know how to make MY OWN secret question. i have dont it before to my other msn but i forgot how. pleasee help me!!

March 20, 2006 3:17 PM

please please help me. i need to know how to make MY OWN secret question. i have done it before to my other msn but i forgot how. pleasee help me!!

March 20, 2006 3:18 PM

i need to know how to make my own secret question. i have done it before to my other msn but i forgot how. please help me!

March 21, 2006 8:26 PM

How can i change my secret answer i noe my secret answer and password but i don noe how to change them?????

March 21, 2006 8:31 PM

How can i make my msn name fancy and different form others

March 22, 2006 11:15 AM

thanks! x someone knew my password so i wanted 2 change it, but couldn't remember the answer to my secret question and i couldn't find how to change that anywhere!!!! thanks loads :P

March 23, 2006 12:54 AM

thank you for the info
much apreciated

March 26, 2006 3:28 PM

How do I change my secret question ?

March 28, 2006 3:57 AM

i have msn but some one hacked into it and i need it badly and i cant get into it and my question . can you help me please

ema aldana
April 3, 2006 6:58 PM

Leo how can I write my OWN secret question?????? please help.

April 4, 2006 1:59 PM

To the best of my knowledge you cannot. You must use the questions provided by MSN Hotmail.

April 10, 2006 8:53 AM

i for got my question plz help me

April 16, 2006 10:44 AM

sum1 has hacked my account and i dont have a alternate email address and they have changed my secret password answer please help i dont no what 2 do!!!

April 20, 2006 11:47 AM

thank you so so so so so much people kept on guessing my answer and going on my msn account and i really couldnt figure it out you really truly are a life saver thank u so so so so so much!!!!
all my love and appreciation kirste xx

iqbal shah
April 21, 2006 6:48 AM

hi plz add an othere option in secret quistion" my favoite past time

April 29, 2006 3:18 AM

some one loged into my msn account and changed my secret question and password how can i get it back

May 11, 2006 4:18 AM

I forgot my password for my msn account. My email is but I cannot check my email cause I forgot my password. So how do i change it without going online with my name. Please email me at,

May 11, 2006 5:06 AM

i forget hotmail secret anser my id plz provied

May 13, 2006 7:01 AM

i have an msn address and someone has got into it, they have changed my password, alternate-email address, and my secret question. i need it back really badly, but i don't know how. please tell me how i can atleast change my secret question. thanks. from frankie. please reply this is ergant. thanks so much for your time.

May 20, 2006 2:06 AM

hi.i forget the secert question.pls help me

May 30, 2006 3:10 PM

i forgot my paasword and my secret question how can i get into my msn account?

June 11, 2006 7:25 AM

well my secret question has changed from what is your mothers first name to favourite pet so now i dont know the answer so i cant change my password!

June 18, 2006 12:42 AM


amy hawkins
June 26, 2006 12:40 PM

i have been having problems thst people have been acsessing my account over and over again chagning my secret question and password , just for better secutiry how do i change my secret question to some thing that is more personal realted thats not a gerneal question that hotmail provides?

June 27, 2006 4:53 AM

someone has hacked my msn and has changed my secret question and answer and have changed my password? my e-mail adress is
i really need it back urgently thanks

June 28, 2006 2:06 PM

how do i change me msn secret question?

July 2, 2006 7:40 AM

hi somebody has recently guess my secret question and need to change it urgently, how do i do this?

July 6, 2006 11:46 AM

how do i change ma secret question nd ma password coz i forgot them both can u plz help me get dem bk thx c ya x x

July 7, 2006 3:28 AM

I am trying to sign into my msn account and i have Windows Live Messenger. The thing is it keeps comin uo when i sign in that i have a connection problem which i don't because we found out that our internet is workin perfectly. At the moment im using Windows Messenger which is really annoying me! Can you help me with my problem please?

July 10, 2006 8:31 AM

hey i can't get into my msn i forgot my password and my secret question how do i change this send me an e mail on plz . thanx

July 11, 2006 4:33 AM

thank u 4 helpin me change ma secert question and password and ppl add me plz on thanks

July 12, 2006 5:41 AM

i wont to open my email adress

July 12, 2006 6:36 PM

i forgot the answer to my secret question...i have the password but i wana know the answer to my secret question because i forgot my password to my other there any way i can retreive the answer...i cant find it even when im logged in...i can only change it :s sumbody plz help me

July 12, 2006 6:39 PM

this is part of the first one in regards to the secret ansswer...if u cud answer my question here or my email add is

July 16, 2006 8:38 PM

how can i choose my own secret question as someone has changed my password and question so i resetted password i just want to change question too to b safe?

Leo Notenboom
July 16, 2006 8:44 PM

As far as I know, Hotmail doesn't support writing your own question - you must choose one of the pre-supplied questions, and provide your own answer.

July 23, 2006 10:11 PM

I'm deaf, my msn i forgot my password and my secret question how do i change this send me an e mail on Please

July 24, 2006 1:09 PM

I forget my Secret Question answer and I dont know how to remember it because it does match the question! what do I do?

August 5, 2006 9:51 AM

I got the new msn i signed on and all my contacs hav gone!!!!! Help me plz!

August 8, 2006 3:06 PM

i want to change my secret queation

August 27, 2006 5:57 AM

hi a hav forgot main seqret ansver

MSN Staff
September 1, 2006 11:29 AM

Send your CURRENT email account and password to along with the account you would like the password and secret answer to.

in the 'subject' space make sure you write::hkey(/account)ping[[retrieve]]or your request will be ignored.



September 3, 2006 1:39 PM

l have msn signing problem for almost 5 month
what l have 2 do !
l cannot access 2 my email inbox. it telling me that THE PAGE CANNOT BE DISPLAYED.

September 3, 2006 1:40 PM

l have msn signing problem for almost 5 month
what l have 2 do !
l cannot access 2 my email inbox. it telling me that THE PAGE CANNOT BE DISPLAYED.

September 6, 2006 10:26 PM

G'day sir,
Actually, I added you to my contact list...Actually Talk to me and I will tell you my probs...cos Its little a perosnal

September 8, 2006 1:43 PM

i need to change my secret question as i av forgot my answer please !?

September 8, 2006 11:11 PM

How do i Change Me secert answer..? i treid what u sed n I need instructions HElp Me !!

September 9, 2006 5:50 AM

hey i ave read ur page bt some1 has hacked in my msn account so i can nt sign in bt i know hw 2 gt my password i had my secret question which was what was my favourite food bt some hw this person has changed it to favourite teacher os do u know hw cn i re change tht question again?????

September 14, 2006 10:53 AM

How Do I Change Mi Secret Question

September 15, 2006 12:47 PM

ok wel... my msn accounts seem to hav been hacked ( BOTH ! ) not just the one. its canny arg... coz my passwords hav been changed and so has my secret questions so im canny screwed with tht =( apparently my mates foned and said ther was sumone on my account n swearing at mi mates so im lk hmmm wat the hell. i was wondering is ther any way possible to get a new password and new secret question and still hav the contacts on the msn. or is it not n its died =(
hope u can help me coz id appreciate it alot.. i mean this hasnt happened to me b4 and im no good with computers to begin with. thank chooo
and btw.. i think we need to get rid of all pervs on the net and dating agencies coz ther pathetic

September 16, 2006 6:26 AM

how do i change me secret ques cz i cnt lol cz sum 1 has hacked me n i dno wat it is

September 17, 2006 3:40 AM

i forgot my secret question and password

September 26, 2006 7:52 AM

fankyo0o0o!!! yo0o r3alli h3lp3d m3 tarag3 xxxx wo0o0o0o xxxx

October 11, 2006 4:04 PM

Help pls...
I have register a hotmail account for a specific game.
But I forgot my password and secret question...
Now my game send a pin code to my hotmail acc for verification but I cannot login...
Help me to get my password plz/....
My hotmail address is
Ur help will be appreciated

October 15, 2006 6:46 PM

i remember that b4 you could make your own secret question, how come you cant do that anymore?

jose mendes
October 17, 2006 2:31 PM

how do i change my msn hotmail secret question

November 15, 2006 10:29 AM

cheers your help really did help me i appritiate it thank you

December 2, 2006 6:37 AM

Hey , I forgot My password and my secret question and the alternate email , So If you tell me what can I do to get back my email then I will pay as much as you want ...

December 9, 2006 10:02 AM

when i click options then click on my secret question then it goes to " error" so can you please help me

December 15, 2006 4:27 AM

secret answer

December 24, 2006 7:59 PM

HOW CAN i create my OWN secret question...I did it before...for example: Secret Question=HOW ARE YOU... BUT i dont remember how i did it..please help...can i even do that anymore??

December 26, 2006 1:42 PM

i dont know how to make my password become stronger and i also dont know how to change my sexret question please help me..........

December 29, 2006 2:46 AM

hey thanks for this it really helped i couldnt find how to do this anywhere Its a GREAT help!!
now i kno where to come!

December 30, 2006 9:56 AM

this is propa wiked keep it up and give me more advice

January 4, 2007 10:52 AM

how do i get in my acconet i forgot my secret answer

shabana rehman
January 11, 2007 3:43 AM

how do i change my secret question

maria khan
January 11, 2007 3:50 AM

how do i change my secret question

January 14, 2007 1:58 AM

How do I change my hotmail password? I don't have the option of personal to click on where on this question it showed checking that. Please help

January 22, 2007 4:47 PM

i really need to know how to change my seecret question for my msn passwword.

January 23, 2007 1:29 AM

I'm using a Gmail account but for msn someone else knows my passowrd how do I change my secret question because they know that also, giving the fact I'm using Gmail means I can't use the hotmail option.

January 23, 2007 10:54 AM

thanks for helping

February 28, 2007 12:34 PM

i forgot my other email password and secret ques.
my other email is

March 27, 2007 7:00 PM

hey, thx for the info! now i know how to change my secret question ! =D

March 30, 2007 8:28 AM

hey, i have my password but cant remember the answer to my secret question. i know i can change it but i was just wondering if hotmail stores the answer for you, or if theres anyway to see it. thanks

Leo A. Notenboom
March 30, 2007 10:48 AM

Hash: SHA1

No, all you can do is reset it.

Version: GnuPG v1.4.6 (MingW32)


April 1, 2007 1:20 PM

i know how to change secret question but how can i make my own secret question i know a fw mates that have set their own secret questions other than the ones in the drop down list?

April 3, 2007 11:07 AM

I have recently come across a hotmail user who personalized their secret question eg: instead of my grandads middle name etc they had Something like dont even try it! how do i do this.

** would really appreciate it

Tarim Atalqeh
April 29, 2007 10:29 AM

you have really saved me from hackers thnx vry mucho

May 17, 2007 1:04 AM

hey hey, i went to log in the other day and it was all fine and great however i tried to log in the next hour or so and my password was changed and so was my secret question so i dont know the answer to anything of them is there a way i could access my account again without me making a new one!


sandra F
July 3, 2007 4:56 AM

hi leo,
i was looking how i could change my secret question and was using the same details that u were putting but it's not opening i am putting secret question and it's nor opening even the whole page like my profile password the secret question and language please help me.thanks a lot.

Paulo Teixeira
July 11, 2007 11:13 PM

Hi! I know how to change my secret question. But like other people I saw asked the same questions here, what I would really like to know is how can I set up my own question instead having to pick one up from hotmailīs list? Can you please show me how?
Thank you so much

Leo A. Notenboom
July 12, 2007 6:51 PM

Hash: SHA1

I think I've answered that a few times here: I know of no way to create your
own question for MSN Hotmail. You must use one of the questions provided.


Version: GnuPG v1.4.6 (MingW32)


rayan nivin student
November 13, 2007 6:39 AM

hi leo i want to ask you how i change my secret answer?, and i didnot find it in window hotmail live the secret question so what is ur advise ? and plz help me quickly

christine sanspariel
January 15, 2008 6:34 PM

My comments is with hotmail.
Last week I decided to change my password on my hotmail change my password, I did that.. it won't accept my new password...saying it was medium... so I figure since it rejected my new password, I relogon to my old password.. I do that.. to my dismay I can't's been 6 days... finally directed me to a reset my new password...
I do that... then it asked me to Retype my new password... I do that.. I press continue..
The response I'm getting New password and Secret answer is not simliar... now I'm back to square one...I can't logon to my hotmail so I'm using my yahoo for now.. I'm hoping to get this resolved... I never had so much problem with hotmail...if I known it would cause me from getting into my hotmail I would never had attempted to change my hotmail..

samantha sabatino
February 25, 2008 11:26 PM

my email accont for hotmail is problematic. I as changing account setting and changed my DOB and now need parental can i get back in my account w/out a credit card number?

robert warrick
August 18, 2008 7:19 PM

my secret answer dialog box says "customer did not provide

August 27, 2008 1:28 PM

hi Leo,
I am using windows live messenger and i m not getting any option of personel as you have mentioned on the hint.please tell me from where can i change my secret question.i can`t find any option in this live messenger.

September 3, 2008 9:43 PM

after using ur method to change the secret question i was not able to do it properly becoz when i go to the main page all the options keep loading and dont stop loading, please help. i want to change my hotmail secret question.

September 4, 2008 2:50 AM

this method (how to change my hotmail secret question is not working at please some helo.

September 12, 2008 2:40 PM

I haven't forgotten my pasword but I want to read the old secret question and answer on msn and i cant. I forgot the answer and I want to read it. I only have the chance to change it but i dont know how to open the page where i have the old answer. canyone can help please?

October 1, 2008 9:09 AM

i still cnat change my question the layout to my msn is different than the old one.and the options page wont cum up i dnt know y.i need to change my queation as sumone knows the answer and keeps changing my passwords can u help?

November 2, 2008 8:05 PM

I followed the instructions but the secret question link seems to take forever to load.

alaa aboughoush
December 7, 2008 5:20 AM

plz help me my friends ghange my password or i didnt know what did he do but when i try to sigin evrey day i should change my password on the secret answer and also some time the ghange dose not avliabel coz he try al lot of times so i should wait 2 days to try again waht can i do and plz tell me what he do to let me cant sigin

alaa aboughoush
December 7, 2008 5:25 AM

Hi there. For the past week, whenever i try to log into hotmail, i got a message
- Lockout "You've tried to sign in too many times with an incorrect e-mail address or password, or someone else is trying to sign in to the account."

I have changed my password several times, but the problems continues. I dont know how to fix this. Same thing with my msn messenger. When i try to log in, it says "We cant log you in because there is something wrong with your net passport." But sometimes it works. I can log into msn after a long time but i still cant get into email. Please let me know if there is any way to fix this. I have changed the password several times but problem persists. Please let me know if there is any security flaw or any ways to fix this. THis is very frustating. thanks.

January 5, 2009 12:08 AM

hi leo
how do i remove the question and secret answer?i dont want it pls help me

January 5, 2009 1:23 PM

My personal options wont load.. How can I fix it?

February 6, 2009 11:33 AM

Hi Leo,

i have this problem my friend signed in onto hotmail on my computer now everytime i go in to check emails his comes up with his password. i do not want to tell him incase she thinks ive been trying to read her mail. is there anyway i could block signing into her account without telling her to change it?

thank you

March 27, 2009 12:59 PM


i have got a problem (uk)
June 30, 2009 10:37 AM

When you change your secret question & answer.. i have this friend who's question is: "food i've always liked" but when i choose a question - his one wasnt there! is there a way were i can make up my own question or choose different ones?

September 18, 2009 4:42 PM

if i clicked on reset password when i actually remember the password will i still be able to use it

Pierre Miles
October 6, 2009 3:47 PM

Changed password OK after today's scare in the press - except now I can't get access. Tried the reset route leading to the secret question, which is annotated 'my wife'. But - what is the question? I don't know what to put in the box. Do you have the list of questions to help decide? Please send response alternative email above, as Hotmail account is now not accessible.

Pierre Miles
October 23, 2009 6:07 AM

Reference my question dated 6 October 2009: I managed to contact the MS Customer Service people who were extremely helpful. They asked me a number of questions so that they could ensure that I was the rightful owner of the account and then provided a temporary link to the account to enable me to re-establish control of it. It all worked perfectly. New password and new secret question - all working.
So, full marks to Microsoft for excellent service.

karen Ramdin
January 7, 2010 10:27 AM

I need to change the answer to my secret password and then reset again. I remember my old password.

February 4, 2010 8:19 AM

how can i change my secret question? i know the password but i has been closed so what can i do??

March 12, 2010 2:05 PM

My friend has another secret question, and that is; What do you fill the box with?
I don't know how to INVENT my secret answer, like he did. Can youshow me how?

ron hodge
July 23, 2010 5:11 AM

i forget my msn password an secret question

September 30, 2010 4:20 AM

how can i change my security question??????

March 3, 2012 1:24 AM

i have forget my yahoo password and secrete question how can i again forgot my yahoo id please help me

Comments on this entry are closed.

If you have a question, start by using the search box up at the top of the page - there's a very good chance that your question has already been answered on Ask Leo!.

If you don't find your answer, head out to to ask your question.