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Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for.

How do I contact Hotmail Customer Service?

This article has been replaced with an update:

How do I contact Windows Live Hotmail customer service?

Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it's there.

To contact Hotmail Customer Service:

  • Log in to Hotmail - ideally with the account you have a question on, but any account will do.
  • Click on Help, in the upper right corner of the Hotmail page.
  • Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
  • Select Other - Contact MSN Hotmail in the Category drop-down list.
  • Fill out the contact form.

I don't know how quickly Hotmail Support responds to messages posted there, but it's the only way in I've found so far.

As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.

Good luck!

Article C2179 - September 3, 2004 « »

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Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

Not what you needed?

September 16, 2004 9:48 AM

I have had problems with sending and receiving emails via hotmail. Some outgoing messages are taking up to 24 hrs to, Now I cant access my inbox. I have talked to MSN three times and this morning they finally admitted that there is a problem. I have had to switch to an alternate address outside of hotmail.
all that MSN would say is that they are working on the problem.

evans boamah
September 17, 2004 9:16 AM

my name is evans a college student and have documents in my account. but since last week, i cannot get into my account to submit my home works to my professors. eventhough, incase of anything, i was experting your company to give me ahead notice of cancellation of my account..
i will be very glad if u give me like 2 to 3 days to copy all my work into my school e-mail so that i can submit my work to my professors.. my e-mail account was , password is *******.. hope to hear from you through my sch e-mail at u can also call me 201 *** **** (cell).

September 17, 2004 9:29 AM

1) NEVER EVER post your password, phone number, or any personal information in a public forum such as this one. ANYONE can see it. (I've editted the information out of your post.)
2) I am not HotMail, and I am not Microsoft. I *cannot* get you your account back or help you gaining access to it. You need to follow the instructions in the article at the top of the page and contact HotMail Customer Service yourself.

September 17, 2004 11:15 AM

Looks like I'm not the only one who has had lots of Hotmail problems recently. Last week almost impossible to coordinate flight/travel plans. Finally just used the phone.

Just wondered if anyone has seen the additional storage promised months ago? I know they're holding out hoping everyone will "upgrade" and pay, but they should be noticing the exodus to Gmail and Yahoo by now??

September 18, 2004 5:44 AM

What could be done when a wonderfully working Hotmail reports "Page cannot be displayed" ! My friends account works well from my pc. I tried all possibility - Firewall, settings, cookies, registry - so much so I am unable to open my inbox form any computer ! Wierd !

September 19, 2004 7:17 PM

I too have been battling the "page cannot be displayed" problem since early Friday morning.

Add your Hotmail account in Outlook Express (Tools, Accounts, Mail tab, Add-->Mail). Go through the wizard, and make sure you choose "HTTP" as the incoming mail server and "Hotmail" as the HTTP mail service provider on the Email Server Names screen. This has allowed me to download my messages from Hotmail.

I did most of my conversion to Yahoo mail yesterday. Now I will be able to finish it up. :) You may want to consider switching as well! ~mmm

September 19, 2004 7:34 PM

Apparently a lot of people are having trouble. I've posted this article with a little more information:

September 20, 2004 7:00 AM

I thought I was the only one facing such problems coz all my other friends seem to be able to access their accounts. I have posted my problem to hotmail support everyday since it started but to no avail. The only solution i found so far was accessing the account throught WAP on the mobile. I surprisingly got through my account and was able to read all my emails.

September 20, 2004 7:37 AM

I spoke to a customer service rep, and he said that some of their servers were down for upgrades and wasn't sure when they'd be back up and running. My email has been down since Sept 17th, but my other hotmail address opens up just fine. He suggested to open the emails through Outlook, which I don't have on my imac. Sigh.... I guess I'll just have to wait....

Elk Hollow
September 25, 2004 9:01 AM


Could someone please be willing to explain how to use Outlook Express, and where they downloaded it from. I've not been successful in locating how to set up OE e-mail to retrieve my elusive Hotmail e-mail. Thanks. Elk Hollow

September 27, 2004 5:54 PM

Outlook Express is part of the Internet Explorer download. You can grab that here:

October 4, 2004 8:00 AM

I have my front "MY MSN" page set up to show my Hotmail inbox. It always says "you have no new messages in your inbox", yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my "My MSN" front page.

October 7, 2004 8:50 AM

Hotmail's "contact us" is a bunch of crap. The online form doesn't work. There is NO WAY to contact them. Their service is GARBAGE and I'm switching to Yahoo.

October 21, 2004 5:09 PM

I have sent 5 emails to "hotmail contact" and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?

October 26, 2004 7:52 AM

I don't know why we are having fits lately. Is it the latest IE service pak 2?

I have comcast high speed internet and i still get "timed out" when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.

starting to think yahoo is the better way to go.

Kelley James
November 3, 2004 3:32 PM

Don't bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade

November 8, 2004 3:07 PM

I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than 'sorry, we continue to experience technical difficulties' it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?

November 8, 2004 4:25 PM

I would *never* rely on a free email service as my primary email, or for anything truly important. More on that in this article:

November 11, 2004 2:13 AM

Thank God it's not just me then!
Haven't been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off 'Temp. Unavailable....' now its 'Error, an internal error...' what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can't do anything about it because you need to be able to access Hotmail to 'Contact Us'! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
best of luck
Grunter the pissed off Jock!!!

November 21, 2004 5:48 AM

Am having trouble accessing my email. Anyone know hotmail customer service phone no?

November 21, 2004 8:44 AM

There is no phone number for HotMail support.

January 29, 2005 5:05 PM

Someone who uses the hotmail address is sending viruses to my computer. I do not know how to contact hotmail to stop that.

January 29, 2005 5:56 PM

In short: you can't. And it's likely that this "aarsheimanna" isn't the cause of it anyway, so even if you could, Hotmail Customer Service couldn't do anything about it. The best thing to do is simply delete them.

See this article also:

February 4, 2005 4:58 AM

i am ajmalmsali. i have an hotmail account i have forgot my password
& my answer for the secret questio can you help me to know my password

February 4, 2005 9:59 AM

No. That's not something I can do.

February 10, 2005 11:00 AM

I recently signed up with Hotmail (mistake?!) Every time I send a letter, I check my "sent mail" box and it's always empty! As if I've never sent anything. But my letters ARE reaching their destination. Any idea of what I can do? Helene

February 10, 2005 12:38 PM

Make sure that "Copy Message to Sent Folder " is checked when you compose a new message. It's near the bottom of the compose email page.

February 14, 2005 11:44 AM

hi. everyone i know who uses a hotmail email account has been upgraded and currently uses 250mb of email storage, whereas i am still stuck with the 2mb. how can i "upgrade" and have the 250mb of free email storage?

February 14, 2005 11:46 AM

Be patient. HotMail is rolling out the upgrade slowly to all customers.

February 17, 2005 9:20 AM

I'm glad to see I'm not the only one having problems with hotmail. I was hoping to find a customer serv. phone # for them, as I've gotten no response by email. I cannot reply to emails, only type new ones. And I get the server too busy reply frequently! I, too, am having problems with attaching files--I've been experiencing these problems for about a week. Since space was upgraded it seems to run very slow. If anyone knows of a phone number, please pass along! Thanks!

Shayla Williams
February 18, 2005 6:54 PM

Ok somebody somehow goy my pass word and changed everything on me.. is there any way i can verify my self and get my user name and password back all my friends are on there.. and i cant possibly remember or even get all the emails back

February 19, 2005 9:08 AM

This article covers stolen accounts:

February 19, 2005 10:37 AM

I have a problem hope you can help me out. I sent an email to a friend it say it wen through, but my friend say she did not receive it. I had this problem happen to me before. What can I do to make sure my friend receive my email from hotmail so that in teh future this problem won't happen again

February 19, 2005 12:33 PM

Vu: start with this article:

February 19, 2005 11:06 PM

Listen up!
There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone's account recently.
Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
To verify click on 'manage folders' and you'll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
There is no 800 number and when sending a message to the 'contact MSN' under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won't ask. Go to MSN's website to verify what I've said here.
If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn't know it to be the gospel according to computers.

Carissa Lawhun
February 28, 2005 7:52 AM

I need to speak to someone abut the problems I am having with my hotmail account. I have tried posting on the help webpage, but I get errors there too. I cannot attach or open attachments without trying 50 times. I get constant error messages and server busy messages. There is no way to contact you guys. If I cannot speak to someone, I will switch email providers.

February 28, 2005 8:16 AM

There is no one to speak to. I encourage everyone to read this article:

February 28, 2005 6:36 PM


February 28, 2005 6:40 PM

a) NEVER post your phone number on a public forum like this

b) Read this article:

c) Might as well read this article too:

February 28, 2005 9:55 PM

Hi for the past week or so during the course of the business day (9-7pm) I am unable to reply to my emails. I keep getting a "Server Too Busy" message when I attempt to send an email. Sometimes when I hit send, the browser will go to an error page or go blank. Why is this? Are other people complaining about this problem? Will this probelm be corrected in the immediate furture? I have NEVER had this problem until recently. And I guess I am better of than some in that so far, I am receiving incoming mail with no problem. I don't want to change to another email provider, but this is a huge inconvenience. As customers, I think many of us would be more tolerable if Hotmail would kindly address what is going on and at least acknowlege that there is a problem and that they are working to correct it. Thank you!! :-)

February 28, 2005 10:01 PM

If you read through many of the comments on all of the hotmail articles here on the site you'll see that a lot of people are having various problems with HotMail. I can only reiterate:

March 3, 2005 9:37 AM

To all people who are having problems on Hotmail, I too have them all (attachments supposedly infected with virus, blank page after sending a mail, server too busy, etc...). However, I noticed that I have less errors when I use the firefox browser than when I use Internet Explorer. But the main problems are still there, especially the attachments... Also, I haven't read about this problem in this forum, but sometimes, when I click on INBOX, I get my INBOX folder to be mixed up with my other personalized folder and I cannot access it. I found that if I log out and relogin, then it works. Microsoft has been doing changes on hotmail but it's obvious that they messed up! So, download firefox if you don't already have it and it should be a little bit better (

March 3, 2005 12:07 PM

I am now unable to download any attachments from different mailings addressed to me, because a pop-up warning from someone that calls itself TrendLabs and claims to be in Australia, says that ALL the attachments I get (national and from abroad)have a virus ..... and it seems to me that TrendLabs is forcing hotmail subcribers to pay them for "purchasing" their protection. What shall I do? To whom do I complain? Should I report it to the FBI? Thanks for your comment. Robert.

More Moftware
March 5, 2005 4:55 PM

Hello Everyone:

I did not believe Fabien when I read his comment about using FireFox instead of IE to access HotMail. But, I went ahead and tried it anyway because I had not been able to access my HotMail account for several days... I could not believe it, it worked! I just sent my first reply to my emails using the FireFox browser.

Fabien, please accept my appologies, as well as thanks!


More Software

March 6, 2005 6:41 AM

I have changed my password and I don't remember my new passowrd and I am sooooooooooo sad about it. I also don't remember my answer question.
plz I request from Any one if they can solve my problem that would be such a great help for a human. if there is a way to ask me about my contact, about my previews password and about my previews secret answer then plz........... help me! I really need for you help I really need for your help. if any one can help me so plz send me in this email:

March 6, 2005 8:39 AM

Please read this article:

March 9, 2005 12:10 PM

only i wanna to close my account

March 9, 2005 12:25 PM

This article covers that:

Nadja Lopez
March 15, 2005 10:59 AM

Dear technical support

Iam trying to get a hold of one of your technical helper. I do have couples of problems regardings my accounts.
1) Someone as stolen 2 of my accounts which those are and
2) Someone is pretending to be me thru my accounts and are stilling money from my family from France. Which I do believe that is the same persone.
Iam really upset about this problem because the case is getting serious each time my family from France e-mails me.
Please contact me asap so we can discuss or actually act before that person get a hold of my bank account as well.
Thank you
Best regards

March 15, 2005 11:35 AM

No one here is affiliated with Hotmail or Microsoft in any way. We cannot help you directly, beyond the information posted in the articles here. You'll need to attempt to contact someone at Microsoft, MSN or Hotmail.

theresa wickstrom
March 25, 2005 3:04 PM

I just want to NOT have a hotmail e-mail address and I can't seem to unsubscribe!! This seems like a simple request, but I'm not very good at computers and have tried everything to CLOSE MY HOTMAIL E-MAIL!! I feel like "Caddy Shack" - every morning, I have the same 6 messages, and every morning, I try to delete my account! Please help!!!! Thanks.

March 25, 2005 5:15 PM

You want this article:

April 12, 2005 1:56 PM

how, can i close my hotmail account and reopen it with the same name.

April 12, 2005 5:18 PM

What would be the point? You'd end up with the same account?

April 14, 2005 2:32 PM

Some one has changed my Hotmail password for my main email account of, and I do not remember my secret question to change it back.
How do I get my account back??????? This account is extremely important, and I canít afford to lose it.
Please help. Any support would be great!
Thank you.

Sincerely, Paul M.

April 14, 2005 2:33 PM

You want this article:

Henry Bos
April 16, 2005 12:11 PM

i need your help
my other email is hacked :( can you plz help me get my email back i really need it plz plz plz
contact to talk with me ok?
i need you

April 16, 2005 12:13 PM

You want this article:

April 18, 2005 9:51 PM

I'm closing comments on this article. A) For free Hotmail accounts, there essentially is no customer service, and B) I've compiled many of the popular ideas to try to resolve various Hotmail issues is this article:

Comments on this entry are closed.

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