Helping people with computers... one answer at a time.
Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for.
How do I contact Hotmail Customer Service?
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This article has been replaced with an update: |
Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it's there.
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To contact Hotmail Customer Service:
- Log in to Hotmail - ideally with the account you have a question on, but any account will do.
- Click on Help, in the upper right corner of the Hotmail page.
- Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
- Select Other - Contact MSN Hotmail in the Category drop-down list.
- Fill out the contact form.
I don't know how quickly Hotmail Support responds to messages posted there, but it's the only way in I've found so far.
As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.
Good luck!
Article C2179 - September 3, 2004 « »
Leo A. Notenboom has been playing with computers since he
was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed.
After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers
to common computer and technical questions. More about Leo.
April 14, 2005 2:32 PM
Hello,,
Some one has changed my Hotmail password for my main email account of pirateship6@hotmail.com, and I do not remember my secret question to change it back.
How do I get my account back??????? This account is extremely important, and I can’t afford to lose it.
Please help. Any support would be great!
Thank you.
Sincerely, Paul M.
April 14, 2005 2:33 PM
You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html
April 16, 2005 12:11 PM
hey
i need your help
my other email henry_bos1989@hotmail.com is hacked :( can you plz help me get my email back i really need it plz plz plz
contact viscera_ut2k4@hotmail.com to talk with me ok?
i need you
April 16, 2005 12:13 PM
You want this article: http://ask-leo.com/ive_lost_my_hotmail_password_can_you_help_get_it_back.html
April 18, 2005 9:51 PM
I'm closing comments on this article. A) For free Hotmail accounts, there essentially is no customer service, and B) I've compiled many of the popular ideas to try to resolve various Hotmail issues is this article:
http://ask-leo.com/how_do_i_resolve_my_hotmail_email_problems.html