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Sometimes switching to a different version or browser will solve problems like this.

I run Windows 7, 64 bit. My Explorer 9 is unable to add websites to my favorites folders. Please assist.

In this excerpt from Answercast #46, I look at a case where the computer owner is having problems saving to Favorites.

Inaccessible Favorites

To begin with, I would really have to know exactly what happens when you try. Do you get an error message? What is the text of that error message? That kind of thing.

It's really hard to say what's going on when the description of the problem is, "It doesn't work".

Now that being said, a couple of things come to mind.

Try switching versions

One is (assuming you mean Internet Explorer version 9) try:

  • Running the other version.

You'll probably find that there are two versions on the start menu. A 64-bit version and 32-bit version.

  • If you're running the 64-bit version, run the other one;

  • Run the 32-bit version.

It will work just fine. In fact in many cases, it will actually work better than the 64-bit version. And this may be one of those situations where the ability to save Favorites (or save bookmarks) is one of those things that may clear up simply by using the other version of Internet Explorer.

Different browser

That being said, the other solution (again, based on a lot of missing information here) is to:

  • Try different browsers.

Try Chrome, try Firefox. Either of those will work on Windows 7, 64-bit just fine. I know because I run them both on Windows 7, 64-bit. They will both be able to save your bookmarks just fine, as well.

So, that's basically about as far as I can get. Typically, I need more information to be able to give a more detailed response, but I would suggest:

  • Try the other version of IE and if that doesn't work,

  • Try a different browser.

Article C5730 - August 23, 2012 « »

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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1 Comment
August 24, 2012 9:21 AM

Another option may be to reset IE's settings - Internet Options > Advanced > Reset Internet Explorer settings.

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