Helping people with computers... one answer at a time.
Windows Live Hotmail has once again made changes to their web based email service, and once again some users are unhappy. Yet, Hotmail needs to change.
Hotmail's new format is horrible. It adds replies to other files I have and groups things I don't want grouped. Can you get them to stop all this? It attaches things together I want to get rid of and can't then get rid of. And I can't get in touch with Hotmail. Can you?
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I cannot.
I also cannot get them to stop changing things.
However, I do have one recommendation on how to completely and permanently fix the situation.
Strike that - I have two recommendations.
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I have to put it that bluntly, but things are going to change. Period. There's no getting around it, and no avoiding it. There's also no going back.
In fact, as much as you might not like it, change is critical to Hotmail's very survival. If they don't change - if they don't keep up with, or even surpass other competing email and web services, they will eventually wither and die.
Hotmail must continue to change in order to compete.
You might not like the changes that they've made, but one thing that I can assure you they don't do is make changes frivolously or "just for the heck of it". Any changes you see are the result of research and ongoing tests to make Hotmail (or whatever service we might be talking about) more useful to more people.
Based on all that research and testing I'm willing to bet that more people like the new way than the old.
That doesn't help if you're not one of those "more people", but it is what it is. Hotmail has changed, and will continue to change so as to compete and be more useful to more people.
So, what if you don't like it?
I see two options.
The changes we're talking about are all to the web interface to Hotmail. If you visit Hotmail and read your email through your browser (IE or Firefox or whatever) - by visiting hotmail.com or one of the Windows Live sites that then has a link to Hotmail - you're using the web interface.
Stop using that. That's what keeps changing.
Instead, get and learn how to use a desktop email program like Outlook, Windows Live Mail, Thunderbird or any of hundreds of others. Using those programs you'll download your email and read it on your PC. The interface you'll use is that of which ever email program you use. It won't change until or unless you upgrade or change it - it's totally in your control.
There are lots of pros and cons choosing web or desktop based email but one of the huge pros of a desktop email program is that you're in control.
Not good enough? There's one other option.
Vote with your feet. Stop using Hotmail and you'll no longer be subject to the changes that they might make.
Naturally, I prefer that you move to a paid email account with real customer support, but if you want - another free email account like Google Mail, or Yahoo might make as much sense as any.
One warning, though: don't think that moving will isolate you from changes. Services like Google and Yahoo also have to compete and do, themselves, make changes from time to time. Perhaps you'll like their "flavor" of change better, but don't think that whatever you move to might not change.
Change is inevitable.
Particularly when it comes to competing web services.
Article C4396 - August 13, 2010 « »
August 18, 2010 9:28 PM
I am surprised that people still use Hotmail. I too have had problems with Hotmail. There are better webmail services. GMail is probably the best. GMail has great spam filtering. I also had problems with Mail.com - so now I have GMail fetch my mail from Mail.com -and I check it in Thunderbird. Works for me.
August 31, 2010 7:06 AM
I suspect that Lee's comments are why Hotmail seems to change their interface so often and drastically.
They want to capture the position of leader and recognize that the interface is a major part of the choice for people. That is a recipe for many significant changes as they try to find what people will like.
April 21, 2011 9:44 PM
I also don't like the way that hotmail has added replies to the original email.I have forwarded a copy of an email to a friend & don't want the original party to find out, but if they reply everything is added, & I am sure that the original party can see everything when they look, or send another email.
April 22, 2011 12:41 AM
@Neil Unless the reply is also sent to the first sender from your friend, the original sender will never see what you forwarded. But there is no guarantee that your friend won't accidentally or purposely send it to the original sender. You might want to think about not forwarding any emails that you don't want coming back to haunt you. The Internet is a bit like Vegas.
What happens in the Internet stays in the Internet... FOREVER!
September 22, 2011 3:25 PM
Quote "Change Is Inevitable: Get Used To It"
Just because SOFT-ware CAN be changed doesn't mean it should be. A professional development environment means that there should be self-control and self-discipline to RESIST changing already-proven and familiar software. Sadly, the largest software companies on the planet change things for NO REASON. The majority of the "changes" are NOT user requested but rather a result of "we're fancy" and "look at us" arrogance. A majority of the time, i.e. with google, microsoft, yahoo, fb, things are "changed" and "invented" without the option to turn it off or preserve FAMILIARITY and *that* is pure arrogance. A statement of quote "Change Is Inevitable: Get Used To It" just proves what side you're on and that you're a part of the problem instead of encouraging others to speak up, stand up and complain about frivolous changes and get a movement going to confront and stop the arrogant behavior of software monopolies.
A tiny little edit box, now THAT is something that should be fixed, not pretty-colors and the "rearranging" of things for no reason (i.e. google).