Summary: Long URLs or Links can cause problems when sent in email programs, since many email programs try to be helpful by forcing text to fit a fixed width.
I tried to email a web page link to a group of my friends, but none of them could click on it and have it work ... it always said "page not found" or something like that. And yet the link works for me.
The link is a little lengthy, so I certainly can't expect them to type it all in. Why can't they just click to open that link, and what can I do to make it work for them?
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The link broke.
No, seriously, the link was literally broken - either by your email program, or the recipients.
Here's what I mean:
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Here's a really long link to a page on one of my other sites (I'll explain why I had to use another site in a moment):
http://www.forwardedfunnies.com/how_many_dogs_does_it_take_to_change_a_light_bulb_000703.html
At 94 characters long, that's a fairly lengthy URL.
In fact, it's too long for many email programs. Many email programs attempt to force the text in your message to be no wider than some number of characters. For example an email program might force all text to be no wider than 72 characters. For words, that's not a problem - the text is reformatted, breaking lines at the spaces between words.
What if there's no spaces?
Then many mail programs do this:
http://www.forwardedfunnies.com/how_many_dogs_does_it_take_to_change_a_
light_bulb_000703.html
Notice how the URL has been literally broken into two at column 72.
And I do mean broken.
The problem is that even though the first 72 characters are highlighted as a link, they are incomplete. The link won't work because it doesn't include the part that was placed on the next line.
I'm almost positive that's what's happened to your links.
So, what to do?
There are a couple of services you should know about on the internet: tinyurl.com and snipurl.com. They both do, essentially, the same thing. They let you set up a short URL that you can use in place of the longer one.
Let's use TinyURL to fix this one.
If you visit tinyurl.com you'll see on the screen this box:

So instead of copy/pasting that long URL into our email, we'll copy/paste it here:

Note that the URL is so long that only the end of it shows after the paste, but that's ok. As long as the entire long URL has been pasted in there, we're ready for the next step.
Push the Make TinyURL! button to get this:

Now, you have a much shorter URL you can use:
http://tinyurl.com/5py6el
Use this instead of the long link. Once you've set it up this way, it'll take you to the exact same place as the longer URL.
And it won't break when you send it in email.
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So, why didn't I use a page on Ask Leo! as an example? Simple: I've designed the web site to be "broken link tolerant". As long as the URL has enough information that I can tell what page you're looking for, that's where you'll land. For example, these all take you to the same place:
http://ask-leo.com/internet_safety_how_do_i_keep_my_computer_safe_on_the_internet.html
http://ask-leo.com/internet_safety_how_do_i_keep_my_
http://ask-leo.com/internet_safety
Note: most sites do not do this! That means you need to use the tinyurl/snipurl solution I've described above.
Webmasters: you can read more about the technique here: Tolerate Broken URLs out on Movable Type Tips. (You don't have to be using Movable Type for this technique to work.)
Related:
Ask Leo! - The link I want to use to post a picture on MySpace is too long, what can I do?
Ask Leo! - What does it mean to "hover over" a link to check it's validity?
Article C3377 - May 11, 2008
For me this article was an eye-opener! It explains why some of my e-mail recipients can open a long newspaper link while other recipients cannot do so. Even better, the article explains the PURPOSE of tinyurl. I had seen references to tinyurl but I couldn't figure out the value of it. I just visited tinyurl.com and it works well. Live and learn....
Posted by: Arthur at May 13, 2008 3:57 PMI use a Firefox Extension called "Send Link". Works great - ALL THE TIME!
Posted by: Carl R. Goodwin at May 13, 2008 5:55 PMThank you so much for the detail explanation for the lonk web link gettting broken and not working when clicked in email.
Posted by: Bhavani.S at May 14, 2008 5:43 AMAlong with copying and pasting tinyurl we can also inform the customer by giving a note and telling him that the web link would be longer when not converted it to tinu url.
My email client, Eudora, tells me to place around the address. I place That makes it one word. This also usually makes it a link.
This may not work with a web based mail or any other mail client
Kerry
Posted by: Kerry Lund at May 20, 2008 1:39 PMAnother alternative I use is to copy the link and insert it as a Hyperlink in my Outook 2003
1. open Outlook 2xxx or any email program* that uses Hyperlinks (* please note that some programs cant use the long links embedded under titles like Outlook Express)
2. make a new email message
3. copy the long link
4. (in Outlook) "Insert" > "Hyperlink"
5. insert long link in the address field
6. Type a short title in the "test to display" field
7. click ok and send your email as usual :)
TimR
Posted by: TimR at May 21, 2008 12:08 AMI have been using tinyurl & snipurl for a long time and happy with the result. The only issue is that the url is difficult to remeber.
Few months back I came accross another website that offers free service like snipurl with customisation i.e. user can put his own words instead of using random characters used by snipurl.
Unfortunately I am unable to recollect the website name. If anyone know about it then please let me know.
Posted by: Fun Dreamz at July 14, 2008 7:50 AMAt work we can only use Outlook in text format.
Posted by: Ernie at August 12, 2009 9:47 PMWe had the same problem with long URLs. They recently did something "magic" (I assume added a patch). Long URLs now work. But even the IT people I know have no clue what they did.
I have another URL shortener named lost.in: http://lost.in
I hope you like it!
Posted by: Marc at September 16, 2009 1:54 AM