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Summary: Windows Live Hotmail changed the way they display messages, and in doing so apparently changed the steps you need to take to print a message.
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Since Hotmail's recent change of format, we are unable to print emails from our inboxs. The right hand side of the page is cut off and only the first page prints. |
I had a suspicion that I knew what Hotmail had done, and sure enough, I went to check and said to myself "they didn't!"
They did.
The answer is not to use the print button, but to use the print button instead.
Now in case that's not clear 
, let me
explain.
•
One change that this latest version of Windows Live Hotmail apparently made is that they don't actually display an entire message as a single browser page. Rather, they've created a smaller window within the page in which they display only a portion of the message. The window has a scroll bar so you can move around within the message to read it. You can tell that it's not the browser's own scroll bar, because it doesn't take up the entire right hand side, and when you scroll the Hotmail header and UI don't scroll off the top.
When you click your browser's print button , it prints what the browser sees as the displayed page. In the past this was likely your entire message. In the current version it's all the Hotmail UI to the left and top of your message, and the window that's displaying only a portion of your message.
Not at all what you intended.
In fact, it looks to me that they rendered the browser's print button useless for printing Hotmail.
However...
If you look closely at the Hotmail UI on the page, you'll see another print button:
If you click on this button to print your message, then Hotmail will open your message in a new window, with the entire message displayed. The good news is that the Hotmail headers, advertisements and other stuff is not included; it's just the message, and all of the message that you can then print.
It is an extra step, and it's not immediately obvious, but it does produce a reasonable result.
It's just unfortunate that the actual browser print button that so many relied upon is no longer the right thing to use to print.
If you still have a problem with the right hand portion of the message being cut off, I'll direct you to this article: Why is only the left hand part of my page printed?
Related:
How do I print just portions of an email or web page? Printing a portion of document can be tricky. For email and web pages, printing a portion boils down to one of two approaches, depending on how close to the original you want things to look.
Why is only the left hand part of my page printed? When printing some programs will automatically scale what you see to fit your printer's width. If not, you might only get a portion of what you expect.
Article C3568 - November 20, 2008
I was having problems printing with the new format on Hotmail til someone sent me this site. I was very happy to find the solution to my problems but still can't seem to print pictures that are sent to me?
Posted by: Jjanice Hartwig at December 13, 2008 6:01 AMI am still having a problem with printing even using the hotmail print button. all I get is the header and footer but no other print???
Posted by: Phil at February 6, 2009 1:35 PMThank you. so simple, so hard to see even when you are looking for it. Jjanice could try right clicking on the picture and selecting "save image". Much easier to do stuff with photos outside of hotmail.
Posted by: Sandy at February 15, 2009 11:43 PMhello sir
Posted by: T at March 30, 2009 12:30 PMi want to know the way in which i can print the whole page of the email in hotmail account ( the displayed whole screen) of the account just as in the yahoomail account
When I try to use Hotmail's own print button I find it is blocked by my pop up blocker. Switching off the blocker no longer works. It still acts as if it is switched on. What next?
Posted by: Ann at April 8, 2009 3:15 PMI tried to print an itinerary for a flight and both times it would freeze my computer I will see if any comments will help.this is a new problem for me.
Posted by: sal at April 30, 2009 5:48 PMI have read all these comments and still don't have a solution.
When I use either print button, even with the print preview, I get the all the frames printed over each other. The only way I could get the actual email frame to print was to select the area, reduce the area to 75%, and then print the selection.
There has to be an easier way!!!
Thanks,
Posted by: Philemene at May 2, 2009 9:56 PMPhilemene
I was able to print pictures from hot mail...I'm working with an illustrator..this is very important for my work...what happened? I thought it was my printer....did something change...this is sooo not good....please help...thank you.
Posted by: sandra at May 26, 2009 8:51 PMI've been having a printing problem in hotmail since April - right side cut off even in "shrink to print/ bottom cut off. ried to download to flashdrive to print from there. Hotmail won't allow saving a WEB Page. SO I CALLED THE F.T.C. to complain because I pay hotmail $21 a year for storage. If I cannot print, this is a form of fraud, as they are taking my money & I have an account. They gave me a docket # to prefer to their attorneys. They want to research HOW MANY OF YOU ARE ALSO HAVING THIS PROBLEM. Everyone should call the F.T.C. toll free in Wash. D.C. to compalin! Then maybe Microsoft will fix this.Meanwhile I still need to do something. Haven't been able to print second pages of important bills.
Posted by: renee greenberg at June 15, 2009 12:16 PMAdvice didn't work Hot Mail print Icon useless.
Posted by: Gerald Little at June 21, 2009 10:27 PMIt prints the whole screen still.