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Here's what to do when you see appcompat.txt.

This is another case of Windows being particularly obscure. You see (and I'll say this several times), appcompat.txt is not the problem.

I can hear a crowd of people saying "Yes it is! It's right there in this error message!". That's what I mean by Windows being obscure. Read the error message carefully and you'll see what I mean. Appcompat.txt is not the problem, it's not the error, and it's not the cause of the error ... it's information about the error.

Appcompat.txt is simply a reporting file used when uploading error reports to Microsoft. You've seen the message asking you if you would like to "report this error to Microsoft"? Appcompat.txt is a file that is uploaded if you say yes.

Appcompat.txt is not the problem. It contains information about the problem. Open it up in Notepad, and you'll see what I mean. When you get an error message that references appcompat.txt, it'll usually give you the full path to the file. So click on Start, Run and enter:

Notepad C:\DOCUME~1\username\LOCALS~1\Temp\WER7b4e.dir00\appcompat.txt

Where "C:\DOCUME~1\username\LOCALS~1\Temp\WER7b4e.dir00\appcompat.txt" is replaced with the actual information that was presented in the error message. You'll see a lot of technical information that begins with this:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
"Appcompat.txt is not the problem."

Followed by information about the program that was running at the time an error occurred. Note: it's not meant that you understand this. It's meant for the engineers back at Microsoft to use to analyze failures and hopefully provide fixes over time. I point it out here, simply to drive home the point:

Appcompat.txt is not the problem. It contains information about the problem.

So what do you do when you get an error message that references appcompat.txt? In my opinion, a) allow Windows to report the error to Microsoft, if it asks you to, and b) forget about appcompat.txt. Unless you're technical enough to understand what's inside of it, it will not help you. Focus instead on what you were doing when the problem happened. We all know that programs can crash for many, many different reasons. The problem could be due to a bug in an application, a problem with your machine, a bug in Windows, a security issue, or any number of other things. Just saying "it's appcompat.txt" tells you exactly nothing about the problem.

The steps to take then will depend on what you were doing and what applications were involved. A fix could be as simple as a configuration change, a virus scan, a system file check, or as complex as a complete rebuild and reinstall of Windows. But without more information, there's simply no way to know.

As a final note I want to be clear that appcompat.txt and appcompat.exe are two completely different things. Appcompat.exe is discussed in this other article: Appcompat.exe - What is Appcompat.exe?.

Article C2367 - June 12, 2005

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
40 Comments

Kamal: It's difficult to diagnose the problem from the information you give. Dr Watson is not an error, it's an problem diagnostic tool. If you still can, make a back-up of all of your data and if your computer becomes unusable you can retrieve the data from the back-up.

Posted by: Mark J at April 27, 2011 7:19 AM

I've run into this issue as well, in conjunction with having MS Flight Sim 2004. The sim starts fine, but aircraft textures grey out, then finally the sim locks. I ctrl-alt-del out. I then get an error text box saying two files are involved - fs9.exe.mdmp and appcompat.txt. Appcompat.txt is merely the reporting mechanism used by MS. I'm trying to find out what's wrong with the FS9.exe file.

Posted by: Mike S. at May 8, 2011 3:37 PM

This is flight simulator 2004

Erorr signature: the program is not responding.

szAppName : fs9.exe szAppVer : 9.0.0.30612 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

my computer not have internet and i need copy a file on the notepad to send my email.

Posted by: charles C. Reynolds (deaf) at November 18, 2011 10:11 AM

I have got the error on application server where all the website have been host.Please any body resolve the issue..Thanks..Please find the error:-

C:\DOCUME~1\ADMINI~1.WDP\LOCALS~1\Temp\1\WER2143.dir00\w3wp.exe.mdmp
C:\DOCUME~1\ADMINI~1.WDP\LOCALS~1\Temp\1\WER2143.dir00\appcompat.txt

Posted by: Ajitesh Malhotra at January 13, 2012 1:56 AM

This is regarding my Spider man 3 game which has all the configureation but still is showing this message after installing.....please help me!!!!

AppName: spider-man 3.exe AppVer: 0.0.0.0 ModName: spider-man 3.exe
ModVer: 0.0.0.0 Offset: 0000344a

Posted by: Saumadeep Mukherjee at March 22, 2012 2:53 AM
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