Summary: Stopping wanted emails from going to Outlook 2003's Junk folder requires a quick change to your "safe" list and visits to Office Update for updates.
How do I stop *wanted* email from going to my Junk folder?
I'm assuming that this question is about Outlook 2003's Junk Mail handling.
There are two important steps you should take:
When you find email in your junk mail that is not junk, right click on it's line in the list, select Junk E-mail, and Mark as Not Junk. You'll then have the opportunity to add the sender or the address they sent to to a "safe" list so that they'll not be marked as junk in the future.
Visit Office Update regularly. One of the things they update is the junk mail filter, and I've seen it improve in accuracy over time.
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Related:
Microsoft - Office, including Office Update
Article C2017 - June 11, 2004
nice communicating with leo giving advice on junk folders
Posted by: nobert machinjike at May 21, 2007 3:08 AMAs Ted points out. It'd be nice to know WHY the junk email filter has picked a piece of email as junk.
Posted by: Chris at July 4, 2007 8:54 AMWe have the settings at LOW but a simple SMTP email with a subject and 1 sentence in the body is being sent to the junk email folder after the last round of automatic updates.
It caused a production outage as people were waiting for the email but I can't figure out why it was trapped. I'm also not in a position to go to everyone's machine and get them to choose 'accept from this sender'. The sender can change over time. *sighs*
Is there any tool to analyse an email item and show what rule is catching it?
I am facing the same problem as Chris. I cannot go to every users system to make it able to choose 'accept from this sender'. Could anyone suggest me a solution in this regard.
Posted by: Poonam at December 10, 2007 8:24 PMi have noticed that HTML mail sent from Outlook express or Thunderbird, always ends up in outlook 2003 sp2 Junk Folder, it appears that the only way around this is to send the mail as plain text.
Posted by: david at January 15, 2008 3:52 PMI am getting spam that says it's from my email address. As a result, Outlook 2003 sends it to the junk folder. I have marked my address as a Safe Sender, but to no avail. Outlook sees the word Viagra and sends it to junk. Can this be fixed somehow? I occasionally need these emails from myself.
Posted by: Brandy at November 17, 2008 9:33 AMmy all mail going to my junk folder i can not recive mails in my inbox
Posted by: nitesh at December 22, 2008 5:03 AMI have the proper settings in junk mail, actually that I have a spam service so I turned the junk mail settings to off. Despite having marked several email addresses as not junk and safe senders, I am still receiving emails in my junk mail box from parties I want to receive mail from. Any suggestions
Posted by: Jodi at February 16, 2009 1:01 PMI am facing the same problem. I cannot go to every users system to make it able to choose 'accept from this sender'. Could anyone suggest me a solution in this regard.
Posted by: jijo at April 16, 2009 11:24 PMA particular email keep going to junk and have added the user as a safer sender list but the rules is not working for it, what can i do?
Posted by: Charles at April 17, 2009 9:11 AMI am facing this trouble and i have done everything : mark as not junk, add sender to safe list, etc, and still all e-mails are going to junk folder.
Posted by: Angel at May 7, 2009 4:22 PM