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Stopping wanted emails from going to Outlook 2003's Junk folder requires a quick change to your "safe" list and visits to Office Update for updates.

How do I stop *wanted* email from going to my Junk folder?

I'm assuming that this question is about Outlook 2003's Junk Mail handling.

There are two important steps you should take:

  • When you find email in your junk mail that is not junk, right click on it's line in the list, select Junk E-mail, and Mark as Not Junk. You'll then have the opportunity to add the sender or the address they sent to to a "safe" list so that they'll not be marked as junk in the future.

  • Visit Office Update regularly. One of the things they update is the junk mail filter, and I've seen it improve in accuracy over time.

Article C2017 - June 11, 2004

Leo Leo A. Notenboom has been playing with computers since he was required to take a programming class in 1976. An 18 year career as a programmer at Microsoft soon followed. After "retiring" in 2001, Leo started Ask Leo! in 2003 as a place for answers to common computer and technical questions. More about Leo.

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Recent Comments
25 Comments

I changed my outlook email from HTML to rich text and that seemed to fix my problem.

Posted by: Judy at April 15, 2010 3:40 PM

Hi have the same issue since 2 day's. Nothing helps, tried everything. I do not find a rule or something. I have put HTML back to rich text. Nothing helps. Do you have any other suggestions? Thanks a lot for any help. Kind regards Ueli

Posted by: Ueli at April 26, 2010 1:51 PM

"Visit Office Update regularly. One of the things they update is the junk mail filter, and I've seen it improve in accuracy over time."

I have to say its exactly the opposite. I get the junk in my inbox and the good emails in the junk. Like seriously whats with that?

The problem is that people have become too paranoid when it comes to security. Its a never ending battle, so why fight it (just write better code: the first time, its simple)? I should have that choice, not m$.

And that Microsofts assumption is that all users are stupid and know nothing about computers.

Posted by: Daniel at May 22, 2010 3:34 AM

I had the same problem, I checked my Outlook rules (and even deleted them all) and no matter how mudh I marked emails as not junk, they all went to the junk folder. This went on for a good two weeks, until we re-installed Norton Anti-spam. we found that it somewhat went back to normal once the anti-spam was working.

Posted by: Anne N at June 16, 2010 11:33 PM

HI! i have two newsletter software, acajoom and mailing list pro, and using acajoom all mail goes to inbox (html mail), but sending the same mail using http://www.mailing-manager.com, goes to spam folder. I do not understand it. IT IS THE SAME MAIL!

There's much much more than just the email itself that goes into detemining whether it goes into spam or not. Things like the headers you don't see, the IP address and reputation of the sender and more.
Leo
17-Sep-2011

Posted by: Rene AOKI at September 17, 2011 7:59 AM
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